Goldie, Victoria Cupar Inspection completed on 13 April 2016
Service provided by: Goldie, Victoria Service provider number: SP2010979632 Care service number: CS2010272113 Inspection Type: Announced (Short Notice) Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect page 2 of 13
1 Introduction The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at www.careinspectorate.com. This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. The service was registered to provide care for a maximum of eight children at any one time under the age of 16, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of children of the childminder's family. From 30 May to 17 August 2016 inclusive, for two days per week only, the care service may be provided to a maximum of eight children at any one time under the age of 16, of whom no more than four are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of children of the childminder's family. The service was provided from a two storey cottage near Pitlessie. Children had access to the kitchen, sitting room and large garden. On the day of inspection, the childminder was caring for two children over the age of three but not yet attending school. The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service to ensure they get the best start in life, are ready to succeed and lead longer, healthier lives. The Care Inspectorate had an important role to play in supporting this approach in inspecting care services for children. The Getting It Right For Every Child (GIRFEC) approach is underpinned by the principles of prevention and early intervention. It's a consistent way for people to work with all children and young people. The approach helps practitioners focus on what makes a positive difference for children and young people - and how they can act to help deliver these improvements. GIRFEC is being threaded through all existing policy, strategy, and legislation affecting children, young people and their families. page 3 of 13
In Scotland, the GIRFEC approach puts wellbeing at the very heart of its approach. The eight 'indicators' of wellbeing that form the basis of GIRFEC are - Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible and Included - often referred to as SHANARRI. What we did during our inspection We wrote this report following a short notice inspection. This was carried out by a Care Inspectorate inspector. The inspection took place on Wednesday 13 April 2016 between 12:15pm and 14:50pm. We gave feedback to the childminder on 13 April 2016. As part of the inspection, we took account of the completed annual return and self assessment forms that we asked the provider to complete and submit to us. We sent six Care Standards Questionnaires (CSQs) to the childminder to distribute to parents and carers and we received two completed questionnaires prior to the inspection. During this inspection process, we gathered evidence from various sources, including the following: We spoke with: two children the childminder page 4 of 13
We looked at: attendance records accident and incident records children's care plans children's choice procedures for child protection administration of medication recording snack and lunch menus the environment the management of children's behaviour infection control risk assessments toys and equipment training records and certificates. Views of people using the service During the inspection, we spoke to and observed children as they played and interacted with the childminder. Children were very confident in the service and spent some time showing us around and telling us about what activities they did while at the childminders. Below are some of their comments: "I have striped socks on" "My socks have monsters" "I have been at nursery" "Have you seen the hens?" Prior to the inspection, we received two completed questionnaires from parents and carers. All parents were happy with the quality of care and support their child received. We have also included their comments in the report. page 5 of 13
Self assessment Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. The Care Inspectorate received a fully completed self assessment document from the provider. We were satisfied with the way the provider completed this and with the relevant information included for each heading that we grade services under. The provider identified what it thought the service did well, some areas for development and any changes it had planned. The provider told us how the people who used the care service had taken part in the self assessment process. What the service did well The childminder was very focused on providing a quality care service for the children in her care. A big emphasis was placed on outdoor play which included visiting local woods and nature walks. Children told us about how much they enjoyed this and frequently requested to do this. What the service could do better The childminder should consider involving children in the risk assessment process. This would enable children to be more aware of risk and what they can do to keep themselves safe. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed 5 - Very Good page 6 of 13
3 Quality of care and support Findings from the inspection We found that the childminder provided a very good level of care and support. We established this through our observations, discussions with children, the childminder and by reviewing a range of paperwork. When we arrived children were enjoying their lunch of beans on toast, which they had chosen. Children told us about the other things they enjoyed for lunch and snacks, which were varied and healthy. The childminder respected their choices. Children were included in planning using a wish list and their suggestions were respected. This was completed regularly with children. The childminder used the Getting It Right for Every Child (GIRFEC) wellbeing wheel. Children had a very good understanding of their wish lists which included more outdoor play. This was reviewed regularly to ensure children's wishes were being met. These lists were shared with parents monthly. The childminder should ensure she gets parents to sign the plans, as a way of evidencing that these have been shared. Children were kept safe through the childminder's knowledge of child protection. She had attended training and had a good, clear policy in place alongside the contact details for the local social work department. We spoke to the childminder about her knowledge of child protection and confirmed she had a good understanding. We reviewed the procedure and paperwork in place to support the administration of medication to ensure it kept children safe and healthy. The childminder had recently purchased an updated pack from the Scottish Childminding Association (SCMA) which contained up-to-date paperwork. This followed the best practice document "Management of Medication in Daycare of Children and Childminding Services" which is available from the Care Inspectorate Hub (www.hub.careinspectorate.com). page 7 of 13
Children were active on a daily basis and benefited from having access to the childminder's garden as well as using resources in the local areas such as the woods, hill walks and a local gymnastics class. Children told us they "put their welly boots on before going out". Children were observed to be very independent during our inspection. They were able to select toys and equipment, were supported appropriately when getting ready to go outside and also when accessing the toilet. The childminder ensured children washed their hands correctly and thoroughly after playing outdoors and before and after eating. This minimised the spread of infection. Grade The quality of care and support is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 4 Quality of environment Findings from the inspection We found that the childminder provided a very good environment for children in her care. Children benefited from a very clean, tidy and safe environment that met the needs of the children who were attending. The childminder kept children safe by conducting a visual risk assessment of her home each day before children arrived and regularly when out on trips. Children had access to a large range of toys and equipment which were stored appropriately for children to access independently. These were checked regularly to ensure they continued to be in a good state of repair. Children told us "I like playing with the farm" and "We take photos with the camera". The photos can then be printed and shared with the children and their families. page 8 of 13
Children told us they really enjoyed the outdoor environment. Children liked building dens, planting a range of flowers and foods, playing in the outdoor playhouse and looking after the hens. Children were encouraged to be safe and responsible when playing outside. They were able to experience risk which was appropriate to their age and ability. The service had good robust risk assessments in place for all areas of the home including the outing to local woods which were maintained by the forestry commission. We discussed with the childminder about involving the children in identifying risks. One parent commented that "the garden could be kept in a better condition". We discussed this with the childminder who told us that her outdoor environment was being developed and improved and she discussed her plans with us. The childminder had taken account of the new risks and was managing them well which included discussing them with children. The childminder recorded accidents and incidents and these were signed by parents. The childminder told us she had regular daily discussions with parents at the end of each day to update them. Previously we asked that accidents and incidents were more detailed. We reviewed the accidents which took place since the last inspection and found that they included appropriate detail. Grade The quality of environment is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 5 Quality of staffing We only assess this where the childminder employs an assistant. page 9 of 13
6 Quality of management and leadership Findings from the inspection Overall the service was very well-managed. The childminder had her current registration certificate displayed, and her training certificates and PVGs were to hand in a folder should parents wish to view them. The childminder had completed a range of training courses since the last inspection which included Building the Ambition, Child Protection and Getting It Right For Every Child (GIRFEC). The childminder told us she was committed to attending training courses. We highlighted the increased use of online training within other childcare settings and the benefits other services have found. The childminder kept herself up-to-date with change to legislation and best practice in a number of ways including receiving information from the Scottish Childminding Association, through Care News and by accessing the Care Inspectorate Hub (www.hub.careinspectorate.com). The childminder encouraged parents and carers to give feedback on her service. She did this through questionnaires but mainly through verbal feedback. Parents commented that there was good communication, "every day I get feedback on everything that has happened". The childminder had a range of policies in place. These were shared with parents and reviewed regularly. The service had a clear complaints policy in place. This outlined how parents could complain and how the complaint would be dealt with. The policy also stated that parents could contact the Care Inspectorate at any time. Grade The quality of management and leadership is graded 5 - Very Good Requirements Number of requirements - 0 page 10 of 13
Recommendations Number of recommendations - 0 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements There are no outstanding requirements. Previous recommendations There are no outstanding recommendations. 8 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. 9 Enforcements No enforcement action has been taken against this care service since the last inspection. 10 Other issues There are no other issues. page 11 of 13
11 Inspection and grading history Date Type Gradings 3 May 2012 Announced (Short Notice) Care and support Environment Staffing Management and Leadership 5 - Very Good 5 - Very Good 5 - Very Good Not Assessed 30 Jun 2011 Unannounced Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and Leadership Not Assessed page 12 of 13
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 13 of 13