Uni v s i t yo f No t hf l o i da Ca S v i c sp o g a mr v i w I np a t n s hi pwi t h: T hs o ut h nas s o c i a t i o no f Co l l g sa nde mpl o y s( S o ACE ) F b ua y9 1 1, 2 0 1 1 Uni v s i t yo f No t hf l o i da Ca S v i c s S ubmi t t dby :R us sco ugh no u / Uni v s i t yo f T nn s s
Univsity of Noth Floida Ca Svics Pogam Rviw Fbuay 9-11, 2011 Tabl of Contnts Pags I. Intoduction 3 II. Initial Impssions 4 III. Rviw of Findings a. Intnal Rlations 5-17 Studnts Faculty Rlations Th Collgs and Dans Collagus and Administatos Offic Staff Ca Counsling b. Extnal Rlations 18-19 Alumni Employs IV. Summay 20-22 V. Rviw Tam Schdul 23-27 2
Univsity of Noth Floida Ca Svics Pogam Rviw Fbuay 9-11, 2011 I. Intoduction A viw tam consisting of th ca svics/cuiting pofssionals visitd th Univsity of Noth Floida (UNF) Ca Svic s offic on Fbuay 9-11, 2011. Th tam was soucd though UNF s affiliation with th Southn Association of Collg and Employs (SoACE). Th viw tam was compisd of: Russ Coughnou / Dicto Ca Svics / Univsity of Tnnss Floa Rily / Excutiv Dicto Michlin Ca Cnt / Clmson Univsity Donni Bown / Vic Psidnt Human Rsoucs / Tindall Copoation Th viw was qustd though th Division of Studnt Affais/Ca Svics to sv a two-fold pupos. Fist, UNF wantd a comphnsiv viw of its ca svics offic to includ: Ca dvlopmnt: ca counsling and assssmnts Font offic opations: custom svic Collg ca liaison pogam: woking lationships with collg dans and collg acadmic dpatmnts Employ Ca Svics: On-campus cuiting pogam Job and Intnship Posting Systm Woking lationships with oth administativ offics Focus goups: studnts, alumni, faculty, administatos, mploys Intviws with Collg Dans, Vic Psidnt of Studnt Affais Advic on a fiv-ya statgic plan of goals and objctivs fo Ca Svics Scond, th viw would sv as a foundation fo planning fo th nxt statgic planning piod. Th viw was schduld to b hld ov a two and a half day piod with most all of Ca Svics stakholds includd. Th viw tam civd advanc infomation including an annual pot, a chonology of impotant CS vnts, a SWOT analysis, constitunt suvys and oth latd infomation to assist th tam in saching th offic. Dicto Rick Robts was hlpful, oganizd and opn thoughout th p-visit pocss. Th viw fomat was a mixtu of focus goups, lag goup mtings, small goup mtings and pivat intviws with slct UNF mploys. Attndanc fo th goup sssions and focus goups was stong with livly intaction btwn th viw tam and paticipants. Th viw tam flt th Ca Svics stakholds w ag to sha thi thoughts and w fothight in thi sponss. 3
II. Initial Impssions Campus and Ca Svics Initial impssions of UNF w vy favoabl, th campus appas to sit on ampl acag fo potntial xpansion and th pac of th campus smd pacful. Th viw tam patdly noticd th clanlinss of th campus gounds and buildings thoughout th tam s stay. Th Ca Svics Offic was cntally locatd with good studnt visibility and accss to outdoo spac. Th viw tam did fl that xact signag fo Ca Svics could b impovd spcially fo nwcoms to campus. Most uss of Ca Svics knw of its location, although th tam did ha a fw commnts concning th offic bing locatd in th cnt past. Whil th wait fo th offic s final dstination may hav causd som tmpoay confusion, th choic fo th nw offic location smd pfct. In addition to xcllnt squa footag fo a campus this siz, th viw tam noticd th funishings and dco w fist at. Th offic smd to hav thi physical facility nds wll takn ca of. Stngths of th physical spac includd: Numous, nicly sizd intviw ooms (nin total) Adquat pofssional offic spac Modat sizd libay/commons/it aa Good sizd multi-pupos classoom Nic déco, funitu and comfotabl fl Th offic was wam, appaling and spacious. Th viw tam flt it was pfctly suitd fo studnt and mploy succss going fowad. Ca Svics Staff Th Ca Svics staff smd wll ppad fo ou visit and was vy gnuin in thi ols as hosts. Th hospitality that th viw tam civd, including th food svic, was xcllnt. Th viw tam noticd th high moal of th staff and that vyon smd gnuinly ngagd in thi positions and happy woking at UNF. Dicto Robts was notd fquntly by his staff fo his opn styl and willingnss to ty nw things. Th viw tam notd that Dicto Robts was sn by his staff as a pson with a stong plan fo th futu, and thy w xcitd to assist him in gtting th. 4
III. Rviw of Findings: a. Intnal Rlations Studnts Th UNF studnt focus goup was livly and spiitd and th viw tam was vy impssd with th studnts that paticipatd. Th mix of studnts in attndanc an th gamut fom consistnt uss to thos that knw of Ca Svics xistnc, but had not utilizd it oftn. Studnts mntiond th bst way fo thm to b infomd of Ca Svics and its vnts was though classoom announcmnts. Also mntiond w mails and th Ca Svics wbsit. On-campus tmpoay signag and outdoo aas w also notd as bing mntiond by studnts as ffctiv. Studnts ovall had good things to say about thi intactions with Ca Svics and thought that whn utilizd, th svics w of good substanc and quality. Th ca svics liaison modl was also paisd by studnts as bing ffctiv and convnint fo thi us. Th viw tam notd th following common issus fom th studnt focus goup: Studnts mntiond gnal lack of advtising o awanss of Ca Svics and its maqu vnts. A consnsus among studnts that Ca Svics nds to gt to studnts ali in th acadmic pocss, possibly vn in gnal ducation couss. Sval studnts mntiond thy likd th offic, but wishd thy had known about it soon. Sval studnts mntiond not nough job oppotunitis in thi fild. Ca Svics nds mo psnc on th UNF wbsit (landing pag link) although studnts thought th wbsit, onc found, had good infomation. Eas of navigation of th wbsit was also a studnt concn. Studnts in th focus goup atd th STAR (Skills to Achiv Rsults) pogam wll, but thought that it was difficult to complt all fiv stps. Ths commnts along with th p-visit studnt suvy (s Spcial Not on pag 7) hlpd th viw tam conclud that th STAR pogam nds to b xamind fo mo convnint mthods of gtting studnts to complt all fiv stps (s Tabl 1). Suvy sponss indicat that th STAR pogam is aly compltd in any of th collgs by mo than 15% of studnts. In addition, studnt laning outcoms in th pactical skills aa was only avag. (S Tabl 2). A clos xamination of why many studnts a nutal about th STAR pogams ffctivnss in taching pactical job sach skills sms in od bfo tying to xpand th pogam. 5
Tabl 1 Complting all 5 stps of STAR Tabl 2 Th goal of th STAR Pogam is to povid you with pactical skills that can b usd fo job sach statgis. Did w achiv this goal? (Rspondnts could only choos a singl spons) Rspons Chat Fquncy Count Stongly Ag 14.0% 54 Ag 24.4% 94 Nutal 57.9% 223 Disag 2.1% 8 Stongly Disag 1.6% 6 Not Answd 28 6
Th viw tam was also intstd in collcting infomation on why studnts chos not to us Ca Svics. Studnts intviwd blivd th w sval asons and th most common includd: Lack of tim Hous of opation not opn whn I nd thm Not a pioity / commut studnt mntality Paking offic has movd a fw tims Ths asons a faily common givn th studnt dmogaphics at UNF and do not ncssaily psnt any typ of call fo action with th possibl xcption of hous of opation. Spcial Not: Th viw tam was povidd sults fom a studnt suvy bfo aival fo th visit. Thos sults as wll as oth suvys and pots can b found at: http://www.unf.du/dpt/cdc/studnts/fdback.html Faculty Th viw tam mt a focus goup of Faculty fom a coss sction of th Univsity. Fo th most pat th tam found Faculty to b vy satisfid with cunt lvls of pfomanc fom Ca Svics. Many cognizd th staff to b vy pofssional, sponsiv and activ. Paticipants in th faculty focus goup smd awa of ca svics. Th liaison modl was gnally paisd as having bn a gat ida fo visibility and svic to studnts and faculty of th collgs. Th liaison s thmslvs w widly paisd as bing comptnt and good popl to wok with. Although th faculty goup was ovall vy positiv, th following w notd as concns acoss all th viw tam mmbs: Faculty was gnally not awa of a don t cancl that class pogam whby a pofssional staff fom Ca Svics fills in fo a faculty mmb in thi absnc. That th ca svics wbsit nds updating; som faculty mntiond it was difficult to navigat. Faculty flt studnts w not fully awa of what th Ca Svics function is o svics thy povid. Ca Svics should hav a psnc at th nw faculty ointation. 7
Ca Svics nds to clos th communication loop by poviding fdback to ky faculty and Dans concning wh studnts a woking, intning o attnding gaduat school. Ca Svics nds to gt to studnts ali in th ca dvlopmnt pocss. Non of th abov concns wh notd as citicisms, only idas fo impovmnt. Each of th suggstions fom faculty sm asonabl and doabl without any additional costs xcpt fo phaps wbsit updating. Th viw tam was infomd of a Univsity-wid wbsit tmplat that is cuntly bing dployd that will dtmin th look and fl of Ca Svics nw wbsit. Of lag concn to th viw tam was th faculty aging that studnts may not b fully awa of what ca svics is and/o dos. In addition, th tam had fom both studnts and faculty that th bst infomation dissmination point fo Ca Svics was th classoom. Givn th studnt dmogaphic of UNF, a highly commut campus with a lag numb of tansfs, it is not supising that th classoom would off th bst plac to b infomd of Ca Svics. Th Faculty smd opn to allowing Ca Svics into thi classooms at statgic tims duing th smst to advtis vnts and svics. Th viw tam highly suggsts that Ca Svics taks advantag of this appant invitation. Th Collgs and Dans Collg of Education and Human Svics D. Lay Danil and D. Cathy O Fall Th viw tam notd that Ca Svics and th Collg of Education and Human Svics had a lationship that has bn built ov th yas on tust. Dicto Robts and Liaison Maia Casto w patdly paisd fo thi svic to th collg. D. O Fall was vy impssd with th liaison modl and calld it th bst mov Ca Svics has mad. Liaison Maia Casto was paisd sval tims fo h cativnss and willingnss to sv studnts vn whn a studnt dcids that taching is not fo thm. Sh was also mntiond as th diving foc bhind th succssful implmntation of th Spots Managmnt Intn pogam. Th STAR pogam was mntiond as a stong pogam fom Ca Svics and that it is quid of Spots Managmnt majos. Th Sping Education Fai was also notd as bing a succssful vnt that is co-hostd by CEHS and Ca Svics. Th only commnts that could b intptd as oom fo impovmnt w that job dvlopmnt in th Spots Managmnt aa could b btt. Howv fom a tach ducation pspctiv Dan Lay Danil flt th job dvlopmnt function was a shad sponsibility and that h flt th cunt situation was vy positiv. 8
Collg of Ats and Scincs D. Babaa Htick Th viw tam was impssd with th Collg of Ats and Scincs and was gtd with hospitality and a wam wlcom. Each tam mmb snsd that Ca Svics was considd a significant patn in th statgic vision of this collg and smd to b wll spctd by th Dan and oths. Dicto Robts was paisd and notd fo his opn communication styl and willingnss to do what it taks fo succss and svic. Th liaison to Ats and Scincs Vali Robinson was also viwd vy favoably and th was considabl discussion of how wll th liaison pogam was woking in conjunction with collg s acadmic advising unit. Along with th quality of th staff, th STAR pogam was mntiond as a stngth of Ca Svics. Whil most of th discussion was basd on th positiv contibutions of Ca Svics, th tam notd th following suggstions fo impovmnt and/o collaboation fo th futu: A sinc dsi to xpand th ol of intnships within th Collg of Ats and Scincs. Mntion of incopoating sophomo intnship cuiculum. Possibly a patnship with Ca Svics to dvlop xpintial oppotunitis in th gat Jacksonvill aa, spcially if an mploy lations pson was addd to th cntal staff at Ca Svics. Incas ca poductivity and svics with Ats and Scincs studnts though incasing th ca suppot staff in A&S to full tim status. Ovall th tam snsd positiv momntum fo Ca Svics and this collg fo th futu. Th talks cntd on possibilitis, patnships and a high lvl of appciation fo th ol of Ca Svics. Books Collg of Halth D. Pam Chally Dicto Robts and Liaison Rachl Matin w paisd fo thi ffots. Dicto Robts was paticulaly mntiond as cating a solid mission and hiing gat popl. Although th viw tam flt th lationship btwn Books Collg of Halth and Ca Svics was ovall positiv, th viws all notd th following: Although th liaison modl was viwd as positiv in this collg, th viw tam had fom th Dan that th was luctanc on th pat of th Liaison to join th acadmic advisos whn th nw acadmic advising suit opns. Th Dan was confusd by this as it would appa to hav significant bnfit to th Collg. Th viw tam did sns a lvl of concn whn mting with Liaison Matin; howv, it was not confimd with any dict qustions. Th was also mntion that th wong typs of companis w attnding th job fai fo th Books Collg of Halth that is hostd by th Ca Svics offic. 9
Mo job dvlopmnt was ndd fo th community halth and xcis scinc majos. Post intviw, th viw tam flt that th was a al oppotunity fo Ca Svics and th Books Collg of Halth to mt to discuss shot tm statgis to nsu a high lvl of pfomanc fo this collg Suggstions includd: Dicto Robts and Dan Chally to mt to discuss thi patnship. Concns of th liaison fo not bing locatd in th acadmic advising suit. A statgic mploy plan constuctd fom talks btwn pincipls with Books Collg of Halth and Ca Svics. Collg of Engining and Comput Scinc Intim Dan D. Pt Baza Intim Dan D. Pt Baza was th focus of ou mting with th Collg of Computing Engining and Constuction. D. Baza was vy complimntay of liaison Rbcca Johnson and mntiond that sh was intgatd into th fabic of th collg. D. Baza mntiond that faculty is playing a significant ol in th ca pic fo studnts in his collg. H mntiond intnships and availability of jobs in th community as al stngths. Th showcas that is co-hostd by Ca Svics and CCEC has bn a paticula succss and Baza was quick to cogniz th contibution of Ca Svics in making this vnt succssful. Ovall Baza was satisfid with th cunt lationship with Ca Svics. Coggin Collg of Businss Administation D. Ajay Samant Th viw tam mt with D. Ajay Samant to discuss how th Coggin Ca Managmnt Cnt and Ca Svics could wok togth in th futu. W thank D. Samant fo aging to mt with us vn though Coggin had cntly dcidd to stat a ca svics opation that will bcom fully indpndnt of th cntal ca offic in July 2011. Dan Samant was opn but masud with his sponss and intimatd that h was hoping fo a collaboativ lationship with Ca Svics moving fowad spcially with job fais and job dvlopmnt. Samant mntiond th following concns: Samant had witnssd poo dss fom non-collg of businss studnts at job fais. H flt th imag of th businss collg could b hut by studnts that did not tak th job fais siously. Wants mo mploys and studnts to attnd cuiting vnts. Thought that faculty plays a lag ol in job dvlopmnt in th businss school. 10
Summay of th Dan s Mtings Aft mting with ach of th collg s ladship th smd to b som common thads that th viw tam w abl to ag on. Ca Svics nds to accumulat ths common thads to dcid on a plan of action that will quat into thi nxt lvl of pfomanc. Th common thads that th viw tam found w: Liaison modl woks wll on this campus and was viwd as ovwhlmingly positiv Mo job dvlopmnt / mploy lations is ncssay and advisd spcially in th Books Collg of Halth and Ats and Scincs. Du to conomic alitis, th mploy lations sponsibility may hav to b don initially in an agggat fomat fo all collgs svd. A cntalizd mploy lations pson poting dictly to th Dicto is commndd as a fist stp in any nw statgic plan. Th mploy lations position could play a significant ol in kping th Coggin patnship halthy, spcially if jobs/lationships dvlopd in th community a shad with Coggin whn appopiat. Continu to dfin th ols of th liaisons in ach collg though continuous communication and fdback to duc confusion and btt dfin boundais and sponsibilitis. Incas Ca Svics classoom psnc whnv possibl, as this was widly viwd as th bst mthod of dissminating infomation to studnts and faculty. Highly commndd that this bcom a lag pat of any nw statgic plan. Collagus and Administatos Th viw tam was xcitd to gt to know som of Ca Svics UNF collagus and w did so though focus goups and individual small goup mtings. As th tam pdictd, w w mt with an nthusiastic and poud goup of pofssionals ag to sha thi viws on UNF, Ca Svics and its studnts. Th goup mt with both collagus fom th Division of Studnt Affais and administatos/acadmic advising fom ach of th fou collgs as wll as th Acadmic Cnt fo Excllnc (ACE). Each of ths collagus hld th Ca Svics offic in high gad. Thy idntifid th stngths as ca counsling, custom svic and svic to divs populations, th STAR pogam and Ca Wings. Thy paisd Dicto Robts fo his ffots and w paticulaly appciativ of th mov to th liaison modl of opations. Thy flt that Ca Svics was a valuabl, statgic patn in campus svics but simply ndd to xpand thi ach and visibility though: 11
Visibility in nw faculty ointation Activ with tansf studnt ointation Mo visibility in th Pants Association nwsltt Mo Studnt Oganization psntations, possibl patning with mploys to copsnt Mo visibility in th classoom to pomot pogams svics and vnts A plan to clos th infomation gap btwn acadmic advising fals to Ca Svics and what actually happns to th studnts. Fo th cod, th viw tam noticd many mo positiv stois fom this goup than suggstions fo impovmnt. Th staff of Ca Svics was notd patdly fo thi collaboativ natu, quality wok, studnt cntdnss and a willingnss to impov whn ndd. Ca Svics Offic Staff Th viw tam was intoducd to th offic staff whn w fist aivd at UNF but didn t intviw thm until on of final sssions. Whth this was by dsign o unplannd th viw tam thought that it wokd vy wll. Could th staff ally b as good as thi collagus w saying? Th viw tam cam away fom this mting impssd with th quality of th staff, thi lvl of pofssionalism and thi studnt-cntdnss. Mo than that, thy w ngagd in thi ols and had vy thoough and wll aticulatd viws on Ca Svics ol within th Division and Univsity. Thi thoughts concning th stngths of Ca Svics w: Dicto Robt s ladship styl and vision Offic camaadi Flxibl, suppotiv wok nvionmnt Liaison modl of opations Evnts Th was a lot of discussion duing this sssion about what a good a plac UNF and Ca Svics was to wok. Many stssd th nvionmnt o climat of Ca Svics was upbat, positiv and suppotiv. Not supising though w som suggstions concning impovmnt: Th nd fo an mploy lations pson. Th staff flt ovmatchd in thi ability to off top lvl studnt svics and mak quality mploy contacts. Consnsus among liaison s and a fw oths that th ols of th acadmic advisos in th collgs and th ca liaison s had bcom blud and ndd to b -dfind. Advtising of th offic and its vnts nds to impov campus wid, possibly incopoating outdoo spacs mo oftn. Th wbsit is in nd of impovmnt including a tchnical pson to monito it. Th viw tam lft in agmnt that th Ca Svics staff was as good as thi collagus had said thy w. Th was a sns of xcllnt tam chmisty and collgiality. Th offic smd 12
ag and nthusiastic to tak th Ca Svics offic to thi nxt lvl of functioning and smd vy awa of thi stngths and waknsss. Ca Counsling Th ca counsling ffot at any majo Univsity is a significant contibuto to studnt satisfaction and tntion. Th ca counsling aa, bcaus of thi initial contact with studnts at th fshman and sophomo lvls, oftn constituts a fist impssion to th svics of a ca svics opation. Th viw tam was impssd with th Ca Counsling function at UNF. Th pofssional staff was ngaging, qualifid and smd studnt cntd. Thi us of th Stong Intst Invntoy and th Mys Biggs Typ Indicato showd thy a utilizing assssmnts with high accptanc and cdibility among p institutions and ca counsling pofssionals. Studnts likwis atd thi xpinc(s) with th ca counsling aa as favoabl. (S Tabls 3 & 4) Tabl 3 Plas at Ca Counsling Assistanc with: Ca Assssmnts (Ca Tst Intptation (i.. MBTI, Stong Intst Invntoy, tc.) (Rspondnts could only choos a singl spons) Rspons Chat Fquncy Count Did not us 52.8% 239 Excllnt 15.2% 69 Vy Good 17.2% 78 Good 10.2% 46 Fai 3.3% 15 Nds Impovmnt 1.3% 6 Not Answd 5 13
Tabl 4 Plas at ca counsling assistanc with: Choosing a majo o choosing a ca path. (Rspondnts could only choos a singl spons) Rspons Chat Fquncy Count Did not us 47.1% 214 Excllnt 16.3% 74 Vy Good 17.4% 79 Good 13.4% 61 Fai 3.3% 15 Nds Impovmnt 2.4% 11 Th ca counsling staff was patdly cognizd by collagus as bing pofssional, caing and had woking in thi assistanc to studnts. Th Ca Counsling staff is mad up of an associat dicto, a ca counslo and a counsling intn. Whil ovall bing considd as a majo stngth aa, th ca counsling staff mntiond th following as challngs: Whil quality of counsling is high, mo studnts could b sn, spcially with mo staff. Wait tim fo studnts duing pak sason can b as much as th wks. Accss to pofssional licnsu, continuing ducation cdits and confncs can b limitd bcaus of budgt issus. Gnal sns that th w oths on-campus poviding ca counsling that a not qualifid to do so. Although th viw tam flt that Ca Counsling was utilizd by studnts spcially duing gistation tims, it was had fo th tam to dfinitivly conclud that Ca Counsling cuntly nds anoth FTE to suppot thi studnt dmand. As UNF continus to gow at a pac that will ultimatly tak it to 25,000 studnts, at last on FTE in Ca Counsling is obvious. Th viw tam did bliv howv that th was a significant oppotunity to xpand th lationship with th Counslo Education Mast s pogam. With Associat Dicto Vivian Snio a National Ctifid Counslo, th ca counsling offic sms a pfct plac fo gaduat lvl counslos to complt intnships and gaduat assistantships. Utilizing th Univsity s own gaduat population bnfits all patis involvd and povids a asonabl solution fom a cost/bnfit 14
pspctiv. In addition, it povids an xcllnt bnch fo whn an FTE as mntiond abov can b scud. Th viw tam notd on concn of significanc that should b addssd as soon as possibl. Th Ca Counsling staff and Collg Liaisons ach indicatd a gowing sns that oths oncampus w conducting ca counsling. Whil th is a movmnt acoss collg campuss to tain acadmic advisos to b btt infomd of cas, univsitis hav to b caful to dfin boundais and mak su that only qualifid pofssionals a giving advic concning ca counsling and planning. No tsting and/o intptation should v b conductd by nonqualifid psonnl. Accoding to th National Ca Dvlopmnt Association: If a pofssional dos not hav th appopiat taining o soucs fo th typ of ca concn psntd, an appopiat fal must b mad. No pson should attmpt to us skills (within ths comptncy statmnts) fo which h/sh has not bn taind. Acadmic Advisos - hlp studnts pick thi classs; Facilitat ducational tansactions;.g., schduls, dop/adds, withdawals, chang of majo, waivs, gaduation quimnts, tc.; Claify instuctional policis, pocdus and quimnts; Povid gnal infomation on spcial svics including acadmic mdiation, admission, placmnt tsting, couss of study, and gistation; Explain cous tansf diffncs btwn institutions; Intpt placmnt scos and commnd appopiat classs. Ca Counslos - povid mo taditional counsling functions such as hlping studnts with ca slf-assssmnt, job sach and job placmnt activitis, o counsling studnts who a xpincing mo stssful psonal situations lating to ca dcision making and maintnanc. Thy utiliz standadizd ca assssmnts such as th Mys Biggs Typ Indicato, Stong Intst Invntoy, tc. to hlp studnt idntify psonality chaactistics and intsts lating to ca choic. Ca Counslos civ taining and a ctifid to administ and intpt ths assssmnts. Th viw tam flt that th Ca Svics offic had an oppotunity to tak th lad in taking a mo collaboativ woking lationship with th Collg s Acadmic Advisos and Th Acadmic Cnt fo Excllnc (ACE). This could b accomplishd though wokshops, wh not only positiv lations can b built, but distinctions can also b discussd and claifid. Th halthy acadmic adviso / ca counslo lationship occus whn th acadmic adviso alizs thy a staying into aas thy a not qualifid in and maks th pop fal to ca counsling. 15
In thi Novmb 2010 aticl in th NACE Jounal: Ca Svics and Acadmic Advising: Collaboating fo Studnt Succss, authos Jan G. Lnz, Ky McCaid, and Dain Ca suggst th following: On way to sha knowldg is though gula psntations to ach oth s staff. At FSU, ca svics staff gulaly attnd th Council of Infomd Adviss (CIA) mting to lan about nw o visd acadmic policis, as wll as povid ca cnt updats to th adviss in attndanc. Advising staff a invitd to paticipat in th taining fo th ca cnt s nw gaduat assistants, who will wok as ca adviss poviding dop-in and individual counsling svics fo studnts on a daily basis. Ca svics staff mmbs also psnt at an annual continuing ducation wokshop sis fo adviss. At th Univsity of Dnv, vy oth month, th advising offic opns its monthly mting to adviss and finds of adviss to povid updats on bst pactics and upcoming vnts that a citical fo ca counslos and oths to kp cunt on changs affcting studnt maticulation, majo/mino slction, and industy pssus that div nw acadmic quimnts (.g., th additional quimnt of a spcializd comput ctification fo all businss majos). Sval institutions pomot piodic mutual staff mtings that sv as stat of th dpatmnt updats and hlp psonnl stay abast of ky changs in diffnt aas. On many campuss, liaisons fom both acadmic advising and ca svics can b usd to hlp thi countpats stay cunt about changs and dvlopmnts in thi spctiv aas. Acadmic adviss can hlp ca svics psonnl lan about cuicula changs within majos and minos. Ca svics staff can updat adviss about industy fluctuations and th mgnc on nw ca filds so that adviss a awa of cunt tnds. Dvloping a Samlss Systm On ky to cating succssful collaboation btwn acadmic advising offics and ca svics is to mak su th ky stakholds (and thi staff mmbs) viw ach oth not as comptitos, but as collaboatos who sha mutual goals. This typ of patnship is ssntial, dspit possibl tuf was at vaious administativ lvls. Discussions about how studnts a assistd in xploing options, making choics, and gaining xpinc should occu among patis psnting both sids of th aisl. (S Figu 1 fo a list of possibl qustions that might b considd by both patis at an initial mting.) Ca cnt dictos and th pson(s) in chag of ca advising and counsling svics can mt piodically with undgaduat dans, advising cnt dictos, and oth individuals chagd with assisting studnts though th ducational choic pocss to discuss th missions and futu visions fo thi spctiv offics. This appoach is ssntial to psnting a unitd font so that 16
studnts know wh to go fo a paticula typ of assistanc and will minimiz studnts fustation ov civing inappopiat fals, thby incasing th liklihood that studnts will gt th ducational and ca planning suppot thy nd. Figu 1 Slf-Rviw Qustions fo Campus Offics Involvd in Ca and/o Acadmic Advising What a th common goals of ach offic? How dos ach offic concptualiz ca dvlopmnt/ca advising? What is th ol of th advis in studnt ca poblm solving and dcision-making? What a th stngths, gowth aas, statgic visions fo ach pogam aa? Do cunt fal mthods bst mt th nds of studnts? How can thy b impovd? What a shad valus and thics btwn ca and acadmic advising pofssions? Convsly, on what typs of issus do thy diff? Suggstions: That Ca Svics, with possibl hlp fom th Division of Studnt Affais, can tak th lad in stablishing a schdul of coss taining sssions to hlp dfin th ols btwn Ca Svics and Acadmic Advising and th Acadmic Cnt fo Excllnc. Th nds to b absolut claity at UNF concning th diffnc btwn ca advising and ca counsling. Th Slf Rviw Qustions fom th fncd NACE Jounal Aticl could b usd to hlp with this pocss. To add additional assistanc with Ca Counsling load though th gaduat pogam in Counslo Education To add an FTE in Ca Counsling as pat of a fiv ya statgic plan. 17
b. Extnal Rlations Alumni Th viw tam mt with fiv Alumni via focus goup ov dinn. This dlightful goup of Alums was wll ppad, talkativ and full of idas fo th viw tam. Th gnal mood of th alumni goup was favoabl towads Ca Svics but thy smd concnd about how Ca Svics was maktd to thm whil thy w nolld at UNF and aftwads. This goup, whil flcting on thi tim at UNF, was adamant that Ca Svics should: Gt in mo classooms ali and mo consistntly ov tim with thi mploymnt mssag. Possibly lvag social mdia with alumni to cat awanss and potntial pogamming. Mntiond that, as an Alumni, thy would pay fo quality pogamming offd by Ca Svics Intstd in a high touch typ of Ca Svic (i.. mo dict pson-to-pson svics). Th viw tam was infomd pio to th visit that Ca Svics has no dict chag o mission to sv Alumni and cuntly dos so out of coutsy to Alums. Th tam did sns that Alumni alizd aft th fact what a gat souc Ca Svics ally is. But th fling was that Alumni w not fully awa that Ca Svics was still availabl to thm. This Alumni viwpoint bings a common Ca Svics dilmma into focus. Without a dict chag to sv Alumni, what pcntag of tim, ngy and soucs dos a dicto put into Alumni lations? Suggstions: Ca Svics, th Division of Studnt Affais, Alumni Rlations and th Univsity of Noth Floida nd to cat a plan fo sving alumni. Th viw tam flt th was a makt fo assisting alumni with ca latd issus spcially givn th siz of th alumni bas in gat Jacksonvill. Alumni can b a valuabl vnu stam fo an undfundd offic such as Ca Svics if th ight patns a bought to th tabl. Many tims Ca Svics will patn with Alumni Rlations to packag svics that may includ discountd accss to oth dpatmnts o svics acoss campus (i.. libay, athltic vnts, plays, musicals, tc.) fo on f. This plan sms to hlp: o o Kp nw alumni attachd to th Univsity Ppa thm fo a futu of contact with th Univsity including potntial giving oppotunitis. 18
o o By poviding a viabl way fo Ca Svics to off a st of pdictabl, standad svics fo alumni. By cating small vnu stams fo Ca Svics via Alumni Svics. Som collgs and univsitis gnat soucs to povid ca dvlopmnt assistanc to alumni with a stuctud f schdul fo svics. If a woking agmnt cannot b stablishd though Alumni Rlations, UNF Ca Svics could dvlop a modst pay-as-you-go f to hlp subsidiz ca dvlopmnt svics fo alumni. UNF Ca Svics might also look into poviding ca dvlopmnt svics to mmbs of th gat Jacksonvill Aa on a f-fo-svic basis. This could also gnat a small vnu stam to hlp offst cost of poviding svics fo alumni and community mmbs. Employs On of th schduld focus goup mtings w with Employs that had utilizd th Ca Svics offic. Som of th mploys w gula uss and oths would b bst dscibd as infqunt uss. Th viw tam found th mploys to b gnally hlpful and willing to b fothight in thi sponss to ou inquiis. Th gnal consnsus among th mploys intviwd was: Ca Svics dos an xcllnt job with pogamming and ppaing studnts fo mploymnt latd vnts. Ca Svics psonnl sm wll taind and hav bn consistnt ov an xtndd piod of tim. Custom svic was atd as a al stngth of Ca Svics by this goup. Evnts a wll un and th mploy viw of intactions on th wbsit w positiv That vnts attndd w a al bagain dolla wis. Ca Svics dos a good job of mchandising mploy oppotunitis to studnts. Suggstions: Dpatmnt Ovviw mting with studnts bfo th Education Job Fai nds to b shotnd, liminatd o movd. Employs thought this two hou mting was too much fo studnts just bfo thy w to nt th mploymnt fai. Studnts nd to gt in th Ca Svics systm quick and b adid fo intnships/mploymnt fast. Ca Svics could sv as a conduit to making faculty connctions spcially by ncouaging faculty to attnd job fais. Ca Svics nds to b mo visibl in th gat Jacksonvill community. Som mploys found out about Ca Svics by accidnt. Many mploys thought that 19
Ca Svics was just scatching th sufac with mploys, spcially th small to mdium sizd mploys w so much of hiing happns. Th viw tam flt that th mploys ovall valuation of th Ca Svics function was positiv. Thi body languag, nthusiasm, intactivity and non-vbal s told us that th mploys gnally likd woking with Ca Svics. Th mploy s gnal fdback smd to b fo Ca Svics to simply do mo of what thy w alady doing. IV. Summay Th viw tam lft UNF with a good sns of Ca Svics ol within th Division of Studnt Affais and th Univsity as whol. W w abl to mt with numous pofssionals that hold th succss of UNF and its studnts at th top of thi pioity list. As a tam w w stuck by th passion and nthusiasm in vy mting that was hld. W lft concluding that UNF s futu was vy, vy bight. That Ca Svics would b a lag pat of futu succss smd pdicatd on thi nxt statgic planning piod and ou pot would play a lag ol in assisting that plan. In fact, th final pot was lativly difficult to wit in that in almost vy instanc Ca Svics was viwd vy favoably and without any hsitations. Howv, it was appant to th viw tam that th w a fw lag issus to b addssd by Ca Svics and th Division in od to nsu thi plac at th tabl in UNF s succss. Th addition of an mploy lations pson at th Associat Dicto lvl, who would b cntally locatd, was ovwhlmingly suppotd by thos intviwd. Th viw tam commnds that Ca Svics follows th lad of th Coggin Ca Managmnt Cnt and incopoat a titl such as Dicto of Employ Rlations o Employ Rlations Manag fo this position. Th viw tam commnds this pson s initial focus to b on th Collg of Ats and Scincs and to a lss xtnt on th Books Collg of Halth. Th viw tam blivd th to b nomous oppotunitis in th gat Jacksonvill aa fo job and intnship dvlopmnt. Ca Svics nds a pson whos sponsibility is to canvass th aa, spading th wod about how mploys can gt talnt out of th Univsity of Noth Floida. Th viw tam commnds this pson hav a povn tack cod of building quality, long tm lationships with a divs custom bas. Immdiatly bgin to solv th acadmic advising/ca counsling confusion bfo it xpands. Th viw tam snsd that Ca Svics pofssionals w not comfotabl with thi collagus in acadmic advising and ACE gadually offing mo and mo advic to studnts that could b pcivd as ca counsling. Th viw tam commnds that Ca Svics tak th lad in taining ACE and acadmic advising in th collgs on ca awanss issus and assist thm with whn to mak pop fals. Th following guidlins could b utilizd in taining: 20
NCDA Ca Counsling Comptncis http://associationdatabas.com/aws/ncda/pt/sd/nws_aticl/37798/_slf/layout_cc msach/tu A gulaly schduld mting btwn Dicto Robts and Dan Chally in th Books Collg of Halth nds to occu. A fist mting to discuss th ol of th liaison and th liaisons plac in th nw acadmic advising suit nds to b sttld. Th viw tam blivs th climat is ight fo th to b nw patnships and pogams fomd with Books but that it nds to stat with communication and follow-up. Th financial st-up of Ca Svics nds to b -valuatd to allow fo vnu gnation. As UNF gows and th Ca Svics function xpands, Ca Svics will nd th oppotunity fo vnu gowth and dvlopmnt. Th viw tam was supisd that job fai vnu was shad with, o in som cass, kpt by th acadmic units. This woking aangmnt maks sns fo th woking lationship with th Coggin Collg of Businss Ca Managmnt Cnt sinc it is an indpndnt cnt and woks to bing in half of th mploys to th job fais. Howv fo th job fais that a coodinatd fo th fou collgs svd by Ca Svics (Ats and Scincs, Halth, Education and Human Svics, and Computing Engining and Constuction), th agmnts should b valuatd. Ca svics and th Division of Studnt Affais alady pay fo pofssionals to b housd in th collgs without any appant munation. Each acadmic unit agd that this situation had significantly bnfittd thi spctiv studnt bodis. Th viw tam suggsts that th Division and th Univsity xamin this modl and shift to a mo quitabl solution. Oth avnus fo vnu gnation nd to b xamind as wll. Chaging fo ca assistanc to Alumni sms an appopiat possibility givn th lag numb of UNF gaduats in th Jacksonvill aa ( Not: s commnts und Extnal Rlations/Alumni). Th viw tam also commnds that Ca Svics wbsit b updatd as soon as possibl and to ith hi o subcontact a pson to manag th sit on a gula basis. o Cating Facbook pags, Twitt fds, liv chat svics and oth social mdia a highly commndd as wll. Howv, social mdia statgis fo outach puposs a only as good as th popl unning thm. Th offic must plac ths sponsibilitis in th hands of popl who a passionat about, and skilld in, social mdia lations. Not managing social mdia ffctivly, dos mo damag than good to an offics putation. Today s studnts and mploys ly havily on a ca svics wbsit fo accss to oppotunitis, infomation about vnts, pogams and gistations, xampls of 21
quality businss cospondnc and a sit that is ich in ca latd contnt. Us commnts, whil not ngativ concning absolut contnt, wh citical of th sit s as of navigation. Oths mntiond that th sit simply ndd updating. Fo many customs of Ca Svics th wbsit is oftn th fist impssion of th quality of svics thy can xpct. Th sit should b givn th sam impotanc as a quality physical facility o a findly, hlpful font dsk pson. Th STAR pogam is btt viwd and atd by faculty, administatos and mploys than it is by studnts. Whil this is not totally supising, th viw tam did hav concns about why so fw studnts compltd all fiv stps of th pogam. Could it b too cumbsom? Dos it tak too much tim? Is th nough what s in it fo m facto fo studnts? Ths qustions w had fo th viw tam to tll in th piod of tim w w th. Th was nough vidnc btwn th studnt/alumni intviws and th studnt suvy to indicat that th pogam nds to b viwd. Can som of it b don onlin? Could vidos b catd and put on th wbsit fo som of th sssions making thm availabl anytim? Could quizzs/tsts b takn to show comptncis? Could mo of an awad b givn fo compltion? In summation, th Ca Svics offic and its staff a viwd vy favoably by thi collagus in acadmics and studnt affais. Studnts and mploys likwis w suppotiv and fo th most pat satisfid with thi intactions with Ca Svics. Th viw tam vy much njoyd gtting to know Ca Svics, th Univsity and th popl that mak it un so succssfully. 22
V. Rviw Tam Schdul Univsity of Noth Floida Ca Svics Extnal Rviw Schdul- Fbuay 2011 Wdnsday, Fbuay 9, 2011 Tim Schdul Location 1:21 pm Tam Aivs in Jacksonvill JIA 2:30 pm Povost, Vic Psidnt of Acadmic Affais, D. Mak Wokman Bldg. 1, Room 2500 3:30 pm Associat Vic Psidnt fo Studnt Affais, M. Evtt Malcolm Bldg.2 Suit 1100 4:30 pm Dicto of Ca Svics, Rick Robts Bldg. 2, Suit 1100 Tou of Ca Svics 5:00 pm Tavl to Univsity Cnt 5:30 pm 6:45 pm Dinn Mting- FOCUS GROUP UNF Alumni/a Univsity Cnt 23
Thusday, Fbuay 10, 2011 Moning Schdul Tim Schdul Location 7:45 am Bakfast Mting FOCUS GROUP- Faculty Bldg. 2 1126 9:00 a.m. Bak 9:15 am Coggin Collg of Businss, Dan, D. Ajay Samant Bldg. 42, Room 2015 10:00 am Bak 10:15 am Dicto Acadmic Advising, Collg of Education and Human Svics, John Kmppainn, Bldg. 2, 1126 11:10 am Tavl Dicto Acadmic Advising-Books Collg of Halth, Hath Knny, Excutiv Assistant, Acadmic Affais, Maiann Jaff 11:15 am Dan of Collg of Education and Human Svics, D. Lay Danil Bldg. 57/3617 Dicto of Fild Expincs, D. Cathy O'Fall 12:00 Noon Tavl 24
Thusday, Fbuay 10, 2011 Aftnoon Schdul Tim Schdul Location 12:15 pm Lunch Mting- FOCUS GROUP - Studnts Bldg. 2, 1126 1:15 pm Tavl 1:30 pm Dan of Collg of Ats and Scincs, D. Babaa Htick Bldg. 51/3307 2:15 pm Tavl 2:30 pm Dan of Books Collg of Halth, D. Pam Chally Bldg. 39/3037 3:15 pm Bak-Tavl Associat Dan, Cathy Chisti 3:30 pm Dan of Collg of Computing Engining and Constuction, D. Pt Baza Bldg. 50 3300 4:15 pm Tavl 5:00 pm Dinn Mting- FOCUS GROUP- Employs Univsity Cnt Fiday, Fbuay 11, 2011 25
Tim Schdul Location 7:45 a.m. Bakfast- GROUP- Administatos Bldg. 2 1126 9:00 a.m. Tavl-Bak 9:15 a.m. Vic Psidnt Studnt & Intnational Affais, D. Mauicio Gonzalz Studnt Union 10:00 a.m. Tavl 10:15 am Dicto of Advising, Collg of Ats and Scincs, Liz Wondll Bldg. 2, 1126 11:00 a.m Tavl Associat Dan, Collg of Computing Engining and Constuction, Gy Mckl 11:15 am Ca Svics Associat Dicto, Vivian Snio Bldg. 2, 1126 12:00 noon Bak 12:15 pm Lunch Mting- GROUP- Ca Svics Staff Bldg. 2 1126 1:15 p.m. Ca Svics Dicto, Rick Robts Bldg. 2, 1126 2:15 p.m Extnal Rviw Tam Mts Bldg 2, 1126 26
3:30 pm Dpat- 45 minuts to Aipot 6:10 Flight out of Jacksonvill JIA 27