Test Bank TEST BANK. 128 Copyright 2011, 2008, 2005 Pearson Education, Inc.

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1 Test Bank TEST BANK 128 Copyright 2011, 2008, 2005 Pearson Education, Inc.

2 Instructor s Manual and Test Bank for Essentials of Human Communication, Seventh Edition 129 Copyright 2011, 2008, 2005 Pearson Education, Inc. TEST BANK CHAPTER 1: THE ESSENTIALS OF HUMAN COMMUNICATION Multiple Choice Questions 1) Which of the following statements is true of communication? A) The more you communicate the better communicator you will be. B) Good communicators are born not made. C) Fear of speaking in public is detrimental and should be eliminated. D) None of the above Page Ref: 2 2) , blogging, MySpace, instant messaging, and Facebook are all examples of communication. A) computer mediated C) public B) small group D) intrapersonal Page Ref: 3 3) During a video-conference job interview for an entry-level position with a large fast food chain, Melkamzer answers a series of questions posed by Annie, a regional manager. What type of communication did they both engage in? A) small group communication B) intrapersonal communication Answer: C Page Ref: 3-4 C) computer mediated communication D) public speaking 4) is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world. A) Mass communication C) Public communication B) Intrapersonal communication D) Computer-mediated communication Page Ref: 4 5) Which of the following myths of communication is identified in your book? A) the more you communicate, the better your communication skills will be B) once you start communicating effectively, you will always be effective C) communication skills are learned D) knowing your audience is very helpful in order to be effective Page Ref: 4 6) The transactional model is more satisfying than the linear or interactional model because it A) is simpler. B) is representative of how communication actually happens. C) demonstrates the most recent theory of the communication process. D) explains everything about media communication. Page Ref: 5

3 Test Bank 7) The interactional model of communication is analogous with a(n) A) arrow hitting or missing a target. B) tennis game. C) circus. D) person solving a puzzle. Page Ref: 5 8) When Henri wants to share information with Chantal but not with others in a room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private? A) He decodes his message in a way he think only Chantal will understand. B) He changes the cultural context of the message in a way he thinks only Chantal will understand. C) He changes the temporal context of the message in a way he thinks only Chantal will understand. D) He encodes his message in a way he thinks only Chantal will understand. 9) Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night's ball game, etc. Sandra is engaging in A) feedforward. C) feedback. B) metamessaging. D) backchanneling. 10) The information on the cover that entices the reader to buy a magazine would be an example of A) feedback. C) informativeness. B) phatic communication. D) feedforward. 11) The statement, "I may be wrong about this but...," best illustrates the element of communication known as A) feedforward. C) displacement. B) punctuation. D) immediacy. 12) Phatic communication is also referred to as A) message overload. B) more efficient. Answer: C C) small talk. D) neutral communication. 13) The temporal dimension of context can consist of A) the sequence of the message B) a message's position within a sequence of events. C) the tangible environment in which the communication takes place. D) time. 130 Copyright 2011, 2008, 2005 Pearson Education, Inc.

4 Instructor s Manual and Test Bank for Essentials of Human Communication, Seventh Edition 14) Which of the following is true of communication contexts? A) All communication takes place within contexts. B) Context has little bearing on how messages are conveyed. C) Context is simply the physical environment in which communication takes place. D) Context is the same as the content dimension of communication. 15) Before going to a reception at the university president's house, Abby reminds her date, Homer, not to act like he's at a fraternity party. Abby wants Homer to be most aware of the context. A) physical C) social-psychological B) cultural D) temporal Answer: C 16) "Do you understand what I've just asked you to do?" is an example of a(n) A) paradigm. C) anomaly. B) paraverbal. D) metamessage. 17) from others is a typical form of positive feedback. A) Frowns B) Comments such as "I don't understand" C) The statement: "you'd look better in a blue suit" D) Smiles and comments such as "right on" 18) The vehicle through which we send messages is referred to as A) channel. C) receiver. B) sender. D) metamessage. 19) Biases or prejudices of sender-receivers are examples of what kind of noise? A) physical C) semantic B) psychological D) channel 20) Ayisha missed most of the lecture in her history class because she was sitting in the last row daydreaming. We can assume the history professor's message to Ayisha was distorted by A) psychological noise. C) semantic noise. B) physical noise. D) physiological noise. 131 Copyright 2011, 2008, 2005 Pearson Education, Inc.

5 Test Bank 21) Josh and Alana were having a quiet conversation over drinks before the band started to play, but now they have to shout and even then can't really hear what the other is saying. We can assume that once the band started to play, the signal-to-noise ratio in this scenario A) went from high signal/low noise to low signal/high noise. B) went from low signal/high noise to high signal/low noise. C) went from low signal/low noise to high signal/high noise. D) didn t change and had nothing to do with the communication problems they experienced. 22) According to your book, competent communicators A) are born not made. B) think critically. C) do not consider power important in the communication process. D) constantly change their ethics based the context. Page Ref: 10 23) Ethnic identity refers to A) one's commitment to the beliefs and philosophy of one's own culture B) the tendency to judge other cultures based one's own culture C) the ability to take the perspectives of people of culture cultures D) adapting to the communicative style of people from other cultures Page Ref: 12 24) Which of the following is true concerning accommodation theory? A) People who can adjust their communication style based on the styles of others are often perceived as effective, credible communicators. B) The need for communication accommodation lessens the more you communicate. C) Communication accommodation is not necessary when speaking to people who have the same cultural background as you do. D) The need for communication accommodation is more important when talking with older adults. Page Ref: 14 25) Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: " not that kind of bat! His name is Del and he s my new pet." This exchange between Bobby and Jan best illustrates which principle of communication? A) Communication is ambiguous B) Communication is a package of signals C) Communication is punctuated D) Communication is purposeful Page Ref: 16 26) The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as A) compartmentalization. C) punctuation. B) departmentalization. D) sequentization. Answer: C Page Ref: Copyright 2011, 2008, 2005 Pearson Education, Inc.

6 Instructor s Manual and Test Bank for Essentials of Human Communication, Seventh Edition 27) "You cannot not communicate" expresses which principle of communication? A) Communication is inevitable B) Communication is irreversible C) Communication is purposeful D) Communication involves content and relationship dimensions Page Ref: 17 28) Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful things to Chris. After the argument, he tried to apologize to for what was said during the argument. Dong- Sun s later behavior best reflects which principle of communication? A) Communication is a package of signals B) Communication is punctuated C) Communication is transactional D) Communication is irreversible and unrepeatable Page Ref: 17 29) Culture is highly relevant to communication because A) your communication is heavily influenced by the culture in which you were raised. B) your communication does not heavily influenced by the culture in which you were raised. C) your culture and communication and just related for no specific reason. D) All of the above Page Ref: 18 30) Individualistic cultures put more emphasis on A) self-reliance, independence and individual achievement. B) self-reliance, independence, and group achievement. C) self-reliance, independence, and social bonds. D) self-reliance, social bonds, and conformity to the larger social group. Page Ref: 19 True/False Questions 1) With advances in technology, few differences exist between face-to-face and computer-mediated communication. Page Ref: 3 2) Sunglasses may be regarded as communication noise. 3) All communication is distorted by noise. 133 Copyright 2011, 2008, 2005 Pearson Education, Inc.

7 Test Bank 4) Competence refers to your interpersonal communication abilities rather than to small group or public speaking abilities. Page Ref: 10 5) Some communication has no effect on those involved in the process. Page Ref: 13 6) Ambiguity is tolerated more in low-uncertainty-avoidance culture than in high-uncertainty-avoidance cultures. Page Ref: 14 7) All messages involve content and relationship dimensions. Page Ref: 15 8) All communication transactions are influenced by perceptions of power. Page Ref: 15 9) The punctuation of communication is the segmenting of the continuous stream of communication into smaller pieces. Page Ref: 16 10) Communication is a reversible and erasable process. Page Ref: 17 11) People are either ethnocentric or not ethnocentric. Page Ref: 20 Completion Questions 1) is a form of interpersonal communication that proceeds by questions and answer. Answer: interviewing Page Ref: 3 2) The is the vehicle or medium through which messages pass. Answer: channel Page Ref: 8 3) Thee concept of suggests communication has consequences for those involved in the process. Answer: effects 4) is anything that interferences with your receiving a message. Answer: Noise 134 Copyright 2011, 2008, 2005 Pearson Education, Inc.

8 Instructor s Manual and Test Bank for Essentials of Human Communication, Seventh Edition 5) Some motivation leads people to communicate is the same as the principle that. Answer: communication is purposeful Page Ref: 13 6) The dimension of communication refers to how the interactants feel about the message and each other. Answer: relationship Page Ref: 15 7) Lecia had a great conversation with Brad the first time they met, but none of their conversations since then have been as good. This illustrates that communication is. Answer: unrepeatable Page Ref: 18 8) refers to the degree to which a culture values predictability. Answer: Uncertainty avoidance Page Ref: 19 9) People with high ethnocentrism view different cultures as to their own Answer: inferior Page Ref: 27 Matching Sequence Match the perception scenario with the power 1) Kalya perceives Sachit as powerful because he knows how to prepare income tax forms 2) Andy perceives Siobhan as powerful because she is the CEO of a company. 3) Rebecca perceives Angel as powerful because Angel can help her get a promotion at work. 4) Yebin perceives Amanda as powerful because she is the class bully. 5) Perfecto perceives his big brother Larmar as power because he wants to be just like him when he gets older. Answer: 1. E; 2. A; 3. C; 4. D; 5. B Page Ref: A) legitimate power B) referent power C) reward power D) coercive power E) expert power 135 Copyright 2011, 2008, 2005 Pearson Education, Inc.