H CAHPS Results for End of Sept 2010 Dec 2010

Transcription

1 H CAHPS Results for End of Sept 2010 Dec patients to be contacted 23 successfully contacted 11 could not be reached (never answered phone) Note: Intracranial pts and non elective admissions excluded Of those who were successfully contacted (23): 3 were deemed to be ineligible 2 refused to participate 18 completed the surveys (response rate for those eligible = 18/20 = 90%) How often did nurses treat you with courtesy and respect? ( = 3.78) Frequency Percent Percent Percent Usually Always How often did nurses follow up on your concerns and observations? ( = 3.72) Frequency Percent Percent Percent Never Usually Always How often did nurses explain things in a way you could understand? ( = 3.50) Frequency Percent Percent Percent Never Sometimes Usually Always How often did nurses follow up on your concerns and observations? ( = 3.61) Frequency Percent Percent Percent Never Sometimes Usually Always

2 After you pressed the call button, how often did you get help as soon as you wanted it? Frequency Percent Percent Percent Always Don't Know\ What number would you give the care you got from all the nurses who treated you? ( = 9.00) Frequency Percent Percent Percent How often did doctors treat you with courtesy and respect? ( = 4.0) Frequency Percent Percent Percent Always How often did doctors listen carefully to you? ( = 3.89) Frequency Percent Percent Percent Usually Always How often did doctors explain things in a way you could understand? ( = 3.67) Frequency Percent Percent Percent Usually Always How often did doctors follow up on your concerns and observations? ( = 3.67) Frequency Percent Percent Percent Usually Always

3 What number would you give the care you got from all the doctors who treated you? ( = 9.19) Frequency Percent Percent Percent **How often was the area around your room kept quiet at night? ( = 3.50) Frequency Percent Percent Percent Sometimes Usually Always How often were your room and bathroom kept clean? ( = 3.61) Frequency Percent Percent Percent Never Sometimes Usually Always Did you need medicine for pain? Frequency Percent Percent Percent No Yes Don't Know Total Missing How often was your pain well controlled? ( = 3.38) Frequency Percent Percent Percent Sometimes Usually Always Total Missing

4 How often did the hospital staff do everything they could to help with your pain? ( = 4.00) Frequency Percent Percent Percent Always Missing Were you given any medicine that you had not taken before? Frequency Percent Percent Percent No Yes Don't Know Before giving you any medicine, how often did hospital staff tell you what the medicine was for? Frequency Percent Percent Percent Always Missing Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? Frequency Percent Percent Percent Never Always Total Missing Did doctors, nurses, or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? Frequency Percent Percent Percent No Yes **Did you get information, in writing, about what symptoms or health problems to look out for after you left the hospital? Frequency Percent Percent Percent No Yes Not Applicable Don't know

5 What number would you use to rate this hospital during your stay? ( = 8.89) Frequency Percent Percent Percent Would you recommend this hospital to your friends and family? ( = 3.94) Frequency Percent Percent Percent Probably Yes Definitely Yes What Language Do You Mainly Speak at Home? Frequency Percent Percent Percent English Other Language Were you born in Canada? Frequency Percent Percent Percent No Yes What is the highest level of education that you have acheived so far? Frequency Percent Percent Percent Elementary or Junior High Senior High- Incomplete Senior High- Complete College or Technical School-Incomplete College or Technical School-Incomplete University-Complete

6 What is your current marital status? Frequency Percent Percent Percent Single (Never Married) Married Common Law/Living With Partner Divorced Separated In general, how would you rate your overall physical health? Frequency Percent Percent Percent Excellent Very Good Good Fair Poor In general, how would you rate your overall mental or emotional health? Frequency Percent Percent Percent Excellent Very Good Good Fair Poor Refused