WORKER ASSIGNMENT SHEET

Transcription

1 CHAPTER 4 PERSONAL AND PROFESSIONAL. QUALITIES OF A HEALTH CARE WORKER ASSIGNMENT SHEET Grade Name INTRODUCTION: Certain personal characteristics, attitudes, and rules of appearance apply to all health care workers, even though they may be employed in many different careers. This assignment will help you review these basic requirements. INSTRUCTIONS: Read the information on Personal and Professional Qualities of a Health Care Worker. Then follow the instructions in each section and complete this assignment. A. Crossword: Use the Key Terms for personal characteristics of a health care worker to complete the crossword puzzle Delmar, Cengage Learning. 15

2 ACROSS 1. Identify with and understand another's feelings 6. Accept responsibility because others rely on you 8. Use good judgment in what you say and do 9. Willing to be held accountable for your actions 10. Qualified and capable of performing a task 11. Accept and learn from opinions of others DOWN 1. Display a positive attitude and enjoy work 2. Tolerant and understanding 3. Show truthfulness and integrity 4. Ability to begin or follow through with a task 5. Adapt to changes and learn new things 7. Say or do the kindest or most fitting thing B. Characteristic Profile: Write a characteristic profile of yourself as a health care worker that describes at least eight (8) of the personal characteristics without using the actual words. A sentence describing empathy is shown as an example: As a health worker, I must have a sincere interest in people, and I must be able to identify with and understand another person's feelings, situation, and motives. C. Completion and Short Answer: In the space provided, print the answer to the question or complete the statement. 1. List five (5) factors that contribute to good health and briefly describe why each factor is beneficial. 2. Identify three (3) basic requirements for the appearance of uniforms Delmar, Cengage learning.

3 Name 3. How do you determine which type and color of uniform to wear in your place of employment? 4. List three (3) basic rules to observe in regard to shoes worn in a health career. 5. List three (3) ways to control body odor. 6. List three (3) reasons for keeping fingernails short and clean. 7. What can be used to keep the hands from becoming chapped and dry because of frequent hand washing?, 8. Why is it important to keep long hair pinned back and off the collar when a job requires close patient contact? 9. What jewelry can be worn with a uniform? 10. Why should excessive jewelry be avoided? 11. What is the purpose of makeup? ~ ) WhY should tattoos be avoided? 2009 Delmar, Cengage Learning. 17

4 13. List four (4) factors that must be met to avoid interfering with the communication process. 14. What is wrong with the following communication processes as they relate to patients? a. "I think your problem is cholelithiasis."... b. Speaking in a very soft, muted tone c. Radio playing loudly while preoperative care is discussed d. "I don't got any appointments at that time." e. "I don't know. Who cares?" f. Interrupting before the patient has finished speaking 15. Define listening. Why does reflecting statements back to the speaker help in the communication process? 17. Nonverbal communication involves the use of,,, and to convey messages or ideas. 18. Why is it important to observe a person's nonverbal behavior? 19. List three (3) common causes of communication barriers Delmar, Cengage Learning.

5 Name (~.) ~d en~ four (4) ways to improve communications with a person who is blind or has a visual Impmrment. ~ 2> List four ( 4) ways you can deal with an angry patient., 22. What is culture? '- ( )low can you deal with or react to the following situations? a. You are preparing a patient for surgery and all jewelry must be removed. A patient refuses to remove a religious neck chain. b. A patient tells you, "I don't believe in God." c. A patient constantly avoids eye contact while you are talking to her. d. A patient with limited English nods his head but still seems confused as you explain a procedure [dentify three (3) main barriers created by cultural diversity. 25. Diffe rentiate between subjective and objective observations. 26.) How should an error on a health care record be corrected? 2009 Delmar, Cengage Learning. 19

6 27. What does the abbreviation HIPAA mean? What is its purpose? J 28. Define teamwork. 29. List five (5) ways to develop good interpersonal relationships. 30. Briefly describe the characteristics of each of the following types of leaders: a. democratic: b. laissez-faire: c. autocratic: 31. Define stress. ( 32. Identify the four-step plan that should be followed when a stressor causes a physical reaction in the body. 33. Identify a situation that always leads to stress in your life. Briefly describe how you can adapt to or deal with the situation to decrease or eliminate stress. 34. Differentiate between short-term and long-term goals. 35. List the seve~ (7) steps of an effective time-management plan Delmar, Cengage Learning.