The Friends and Family Test (FFT) score is calculated as outlined in the NHS England guidance issued in Oct-14. The calculation is as follows:
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1 Ottery St Mary Community Hospital - Outpatients - Friends and Family Test - Oct-15 to Mar-16 Adult FFT card question: How are you to recommend our service to friends and family if they needed similar care or treatment? Response options:,, Neither nor un, Un, un, Don t know. Children and young person s FFT card question: Would you tell your friends that this is a good service to come to? Quantitative Results The Friends and Family Test (FFT) score is calculated as outlined in the NHS England guidance issued in Oct-14. The calculation is as follows: Would recommend percentage is calculated as follows: + (Yes) + + Neither nor un +Un + un + Don t know (Yes + Maybe + No + Don t know) X100 Would not recommend percentage is calculated as follows: un + un (No) + + Neither nor un +Un + un + Don t know (Yes + Maybe + No + Don t know) X100 The Trust s target Would recommend score is 75%. Month Responses Would recommend Would not recommend Neither nor un to recommend / Don t know No. % % % Oct-15 No Data No Data No Data No Data Nov Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 1/8
2 Dec-15 No Data No Data No Data No Data Jan Feb Mar-16 No Data No Data No Data No Data Qualitative Feedback (Note: The children and young person s Friends and Family Test card wording is highlighted below) Year Month / department attended Friends and Family Test Response Children and young person s FFT card completed by: Patient Parent / guardian / carer Please can you tell us the main reason for the response you have given? Would you mind telling us why you gave that answer? What do you think was good about your visit? Have you any suggestions for ways we can improve our community outpatient service? What could we have done better? Gender Age Ethnicity Please tick this box if you DO NOT wish your anonymised comments to be made public / your answers ever to be made public Nov ENT Nov ENT Nov ENT Friendly, personal care. Good explanations. Good facilities. ENT was a little slow Female Other ethnic group Nov ENT On time + v. Female Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 2/8
3 professional Nov ENT Easy to park. Welcoming staff. Female Nov ENT Very efficient and 56- helpful Nov Glaucoma Nov Glaucoma Nov Glaucoma Nov MSK I have found local services most efficient & convenient. The more people who do / can use them, the greater chance of retaining such services. Always good treatment but usually running late. Convenient location. Easily accessible compared with RD&E eye unit. Rehab of my left shoulder has been brilliant. Surgery avoided. Caring and professional treatment. Thank you. Keep them all going & offer more if possible! Appointment times unfortunately not often on time. Keep Ottery hospital Nov MSK On my first Not really, have Female Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 3/8
4 appointment I could not move my head, my neck was too stiff. I had also back pain. Altogether my condition had left me depressed. I can now move & feel enormously better Nov Not entered A good little hospital, shame no longer do little accidents i.e. bleeding or broken bone Nov Not entered I live in Exmouth. I would of preferred to go to Exeter. But this was very good treatment and care. Thank you Nov Parkinson s Nov Parkinson s Jan Care of the Elderly Local, within walking distance. Friendly staff. The friendship and care of the staff and been delighted with everything. Just keep doing your best to help patients. No Female Female Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 4/8
5 Jan MSK Jan Jan Radiology Jan Radiology company of others also the fun & games and exercises. Pleasant treatment & thorough. Great! Many thanks. My husband has dementia, the lady that did his x-ray was wonderful, so patient and quick. Pleasant staff, no waiting, easy No. Female 56- parking Jan Radiology Yes Patient Under Feb MSK Feb MSK Understand my problem, plenty questions. Excellent advice. Will try to undertake when back home. Thank you. Female I DO NOT wish my anonymised comments to be made public Feb MSK Very thorough Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 5/8
6 Feb MSK Feb MSK Feb MSK Feb MSK examination and consideration given to problem of shoulder strain, helpful advice too! Local to home, small and friendly (not huge and intimidating). Lovely staff and helpful advice which felt really personal - all very accessible and un-stressful. Thanks! Friendly & caring staff. Wasn't waiting long and everything explained really good. Very helpful. Good explanation, caring. Few family friends in OSM but most in Exeter - would go to different hospital / centre. Female Other ethnic group Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 6/8
7 Feb Feb Feb Feb Radiology Feb Radiology The care & concern & attention to detail was excellent. I feel positive & reassured that physio will help me. Thank you. Helpful & confident staff. Problem accurately identified & advice - printed off copy for me - pertinent to the resolution of the pain provided. Very good & polite service & attention. Very quick service, seen half an hour before my appointment. So convenient, much better than going to Exeter. On time & friendly. No. Female No. Ensure my details relate to me! I was inadvertently given an appointment but it was a person with the same surname, different address Feb Radiology No Feb Radiology Made me feel Female Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 7/8
8 comfortable, explained what procedure would be easily & what would happen next. Kind, sensitive approach. Friends and Family Test - Ottery St Mary Community Hospital - Outpatient departments - Oct-15 to Mar-16 Page 8/8
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