Employee Feedback Form

Transcription

1 Employee Feedback Form The following physiotherapy service questionnaire was handed to those new patients who were seen over a 3 month period (December February 7). There were 15 new patients seen, of which 1 completed the feedback questionnaire. Giving a very good return rate of 93%. 1. Which best describes how long you had your symptoms/problems before you attended for physiotherapy? Less than 1 week % 1 week 1 month % 1 month months 3% months 1 year 1% 1 year years 1% More than years 1%. Have you had any other physiotherapy during this time? Yes 9% No 71% If Yes, was it through; - GP - Private Health Insurance - Privately funded - Specialist 75% 5% % %

2 3. Were you waiting for physiotherapy but had not yet received it? Yes 1% No % If yes, how long had you been waiting? Waiting times ranged from weeks. Which of the following best describes how your symptoms/ problems were affecting you (tick any that apply)? A nuisance home life Problem 7 sport and leisure work 5 sleep 9 Causing me to be off work 3 Other A nuisance Problem work Causing me to be off work home life sport and leisure sleep Other

3 5. Which of the following best describes why you were referred for physiotherapy? (please tick 1 or more boxes) I was sent by my manager 9 I wanted to know what was wrong 1 My symptoms were annoying 3 My symptoms were worsening My symptoms weren t improving quickly enough 3 I wanted some physiotherapy in order to help me recover Other I was sent by a manager I wanted to know what was wrong My symptoms were annoying My symptoms were worsening My symptoms weren't improving quickly enough I wanted some physiotherapy in order to help me recover Other

4 . Do you feel your symptoms are: Caused by work 1% Aggravated by work 7% Unrelated to work 1% Please give further details - Prolonged typing, not taking enough breaks. Lifting, due to lifts being out of order. Sitting at a computer for long periods. Due to bad set up of workstation this has been resolved. Possibly due to sitting for long periods at desk. Have you needed to take time off work in the past two years because of these symptoms? Yes 3% No % If yes how many times and roughly for how long? - Episodes of absences 9% were once, % twice. Length of absence ranged from 1 week to 5 months (average being weeks). 7. How easy was it for you to get an appointment with the physiotherapist? Very easy % Ok 15% Easy 1% Difficult %. How long did you have to wait to see the physiotherapist from when you were referred? Less than 1 week 3% 1- weeks 5% weeks 1 month 7%

5 1. Which of the following describes what happened at your first appointment. Please tick appropriate box or boxes. I had plenty of opportunity 13 to describe my problem I was examined thoroughly 1 My diagnosis was explained clearly 1 so that I understood completely I had plenty of time to ask questions 11 I was given choices about how best 9 to manage or treat my problem I was given advice and exercises I had plenty of opportunity to describe my problem I was examined thoroughly My diagnosis was explained clearly so that I understood completely I had plenty of time to ask questions I was given choices about how best to manage or treat my problem I was giving advice and exercises 11. With treatment, did your problem improve? Yes 93% No 7% If yes was it; - Fully resolved - Markedly improved - Slightly improved % 7% %

6 1. Do you feel you can now manage this problem with the advice given? Yes % No 1% If you were advised a programme of home exercises, how compliant were you in completing these?; - -% % - -% - -% - -% - -1% % 3% 9% 9% 13. If you had not received physiotherapy, what do you think might have happened to your symptoms? (Please tick all which you feel apply) Would have improved by itself Would have worsened 11 Would have caused sickness absence Would have improved and returned at a later date 1 1 Would have improved by itself Would have worsened Would have caused sickness absence Would have improved and returned at a later date Series1

7 1. Please indicate your level of satisfaction with the service you received from the physiotherapist (mark out of 1, being very dissatisfied, 1 being very satisfied). 1/1 5% 9/1 % /1 % Any other comments: Convenient to receive physio at work I feel if I had been allowed more sessions of treatment, my back pain would have improved further My physio was very good and always explained things well Very useful and informative With suggested improvements to my workstation and exercises given, my problem was much better My physio was very professional, personable and committed to her patients Occ health very hands on and got to the root of the problem quickly The physio couldn t have managed my treatment and phased return to work any better. My sincere thanks to her and the rest of the department I appreciated all the help and advice given The only problem was I wanted more than sessions I felt I need more sessions of physio than I was allowed I felt as though I was pushed into taking physio at the University from my department as I was taking time off work to travel to Sunderland for NHS treatment. In my opinion, I would still be have some sort of treatment it if had kept with the NHS.