CREATING A SAFE NIGHT-TIME ECONOMY IN SOUTH WALES

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Brenda Jocelyn Bishop
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1 CREATING A SAFE NIGHT-TIME ECONOMY IN SOUTH WALES

An introduction from ASSISTANT CHIEF CONSTABLE Richard Lewis and Assistant Police and Crime Commissioner Bonnie Navarra South Wales is renowned across the UK for boasting vibrant towns and cities and

Cardiff has become the venue of internationally prestigious events, drawing in hundreds of thousands of visitors from every corner of the world with Principality Stadium in 2017 alone having hosted

2 An introduction from ASSISTANT CHIEF CONSTABLE Richard Lewis and Assistant Police and Crime Commissioner Bonnie Navarra South Wales is renowned across the UK for boasting vibrant towns and cities and providing a fantastic experience for visitors and locals alike. Cardiff has become the venue of internationally prestigious events, drawing in hundreds of thousands of visitors from every corner of the world with Principality Stadium in 2017 alone having hosted the Champions League final, international sport, and high-profile music gigs. Similarly, Swansea is the home of a Premier League football club and a Pro 14 rugby club and itself hosts top music events, while South Wales also boasts five universities and tens of thousands of students. These factors all help attract people to our nighttime economies, the vast majority of whom enjoy it responsibly. However, some do drink to excess, often combining this with illegal drugs a cocktail which can lead to violence, and we also know that excessive drinking can lead to increased vulnerability, added pressure on emergency services, and increased violence and sexual violence in our communities. For many years South Wales Police has used sophisticated and successful After Dark policing strategies to manage the night-time economies of our towns and cities, and we have come to be seen as a leader in the field. Indeed, in November 2017 our #DrinkLessEnjoyMore scheme was highlighted by the UK Government as an area of best practice in response to a House of Lords select committee report on the Licensing Act We work with partners to develop myriad innovations that have been undertaken to mitigate the harm excessive drinking can bring, and this brochure explains, in part, what South Wales Police, the Police and Crime Commissioner, and our partner agencies, have implemented. We recognise that partnership work is the only way to achieve the outcomes we all want, with partnerships being greater than the sum of their parts. The schemes mentioned in the following pages are designed to engage with people customers in the night-time economy, staff at licensed premises, or others who may be concerned by the effects of high levels of alcohol consumption. The mission of South Wales Police is to keep South Wales safe not only by enforcing the law but by better understanding core issues, putting in place interventions to prevent people becoming victims of crime and, importantly, better recognising how we Richard Lewis Assistant Chief Constable South Wales Police Bonnie Navarra Assistant Police and Crime Commissioner for South Wales can protect people when they are at their most vulnerable. Because alcohol often plays a part in increasing vulnerability, we recognise we must continue to invest time and effort in the nighttime economy. It is our aim not to penalise those who enjoy drinking responsibly, but to protect the vulnerable and reduce criminal behaviour associated with drinking to excess. We hope you find this brochure informative, and we are happy to discuss how our experiences can help you and how yours can help us. n 2/3: the proportion of victims of violence in parts of South Wales who seek hospital treatment but who do not report the incident to police n 3,427: number of admissions to Help Point in its first three years n 655,360: total annual savings to other agencies as a result of the work carried out by the Help Point in Swansea n 120,000: the number of customers in Cardiff s night-time economy following major events in the capital n 14 percentage points: increase in proportion of people, according to surveys, who know it is illegal to sell alcohol to someone who s already drunk, following the introduction of the first phase of the #DrinkLessEnjoyMore campaign 2 Creating a Safe Night-Time Economy in South Wales

In 2015, the Police and Crime Commissioner and the Chief Constable launched the #DrinkLessEnjoyMore campaign to tackle excessive drinking by raising awareness of the law.

#DrinkLessEnjoyMore was based on the understanding that alcohol plays an important social role for many.

The campaign was designed to: n Support licensees in refusing to serve alcohol to drunk people n Support door staff in safely refusing entry to premises n Reiterate the law around alcohol that it is

The initial campaign phase ran for seven weeks during the 2015 Six Nations tournament and consisted of a social media marketing/awareness raising campaign including partnership with the WRU and

3 In 2015, the Police and Crime Commissioner and the Chief Constable launched the #DrinkLessEnjoyMore campaign to tackle excessive drinking by raising awareness of the law. A range of alcohol intervention programmes have been implemented across the UK but few have focused on addressing drinking culture. #DrinkLessEnjoyMore was based on the understanding that alcohol plays an important social role for many. Instead of demonising alcohol it looked to change the perception that it is socially acceptable to intentionally and regularly drink to excess. The campaign was designed to: n Support licensees in refusing to serve alcohol to drunk people n Support door staff in safely refusing entry to premises n Reiterate the law around alcohol that it is illegal to serve alcohol or buy a drink for someone who is already drunk n Promote responsible drinking. The initial campaign phase ran for seven weeks during the 2015 Six Nations tournament and consisted of a social media marketing/awareness raising campaign including partnership with the WRU and increased police enforcement. Phase Two of the campaign saw a broadened and redefined focus based on evaluation findings. It contained all components of the first campaign, with the addition of online training for bar staff around responsible retailing. The course contained information to support bar staff in refusal of alcohol to those already drunk. This involved working with evidence from the Centre of Public Health at Liverpool John Moores University (LJMU) to identify key indicators of drunkenness. Surveys carried out in 2016 by LJMU demonstrated that bars in Cardiff and Swansea had made significant improvements in reducing the serving of alcohol to drunks following their engagement with the campaign. The results of on-street surveys in both cities showed that preloading is an issue. On average, before entering the night-time economy, people consumed six units of alcohol at home and four en route, the equivalent of 10 shots of vodka. The #DrinkLessEnjoyMore campaign in 2017 has therefore focused more on preloading, particularly when aimed at those ages The next stage of the campaign is to promote three key messages: n Responsible pre-loading and drinking: #DrinkLessEnjoyMore n Responsible travel: Help support a safe vibrant night-time economy - don t transport drunk people n Responsible licensing: If someone is clearly drunk, make sure they are safe The campaign emphasises that being drunk is not a good look; that they will be refused entry to venues and that that could end their and their friends' night out early if they are; and that licensees and bar staff have a duty to safeguard drunk people, as well as that allowing them into their venue is a breach of their licence. Creating a Safe Night-Time Economy in South Wales 3

The Help Point is a specialist treatment facility in Swansea city centre which provides care to vulnerable people who require treatment often as a result of excessive alcohol consumption.

premises and attracts up to 20,000 visitors every Saturday night, as well as being busy on Wednesday nights.

4 The Help Point is a specialist treatment facility in Swansea city centre which provides care to vulnerable people who require treatment often as a result of excessive alcohol consumption. It is now an integral part of managing the consequences of alcohol-related harm in Swansea's night-time environment, which is centred around one central street, Wind Street, which boasts 67 licensed premises and attracts up to 20,000 visitors every Saturday night, as well as being busy on Wednesday nights. Joint funded by the Police and Crime Commissioner, the Welsh Ambulance Service Trust and Abertawe Bro Morgannwg University Health Board, the multi-agencysupported Help Point operates on Wednesday and Saturday nights, and is staffed by St John Wales, South Wales Police officers and Police Student Volunteers from the University of Wales Trinity St David. If anyone is identified as vulnerable or injured, licensed premises staff in Wind Street can radio the Help Point and student volunteers will transport them to the facility. 999 calls are also diverted to the Help Point which alleviates the demand on public services. About one third of the approximately 95 Help Point admissions each month are students, with 69% being aged between 18 and 24. The overwhelming majority of admissions are vulnerable as a result of intoxication. Analysis of data in the first year of operating demonstrated that there was an 87% reduction in ambulance calls to the city centre on Wednesdays and Saturdays compared to the year before the Help Point began operating. A Swansea University health economic evaluation estimated the Help Point to have resulted in an annual saving of 655,460 [ 414,843 for ABMU Health Board (people diverted from ED), 180,224 for WAST (reduced ambulance calls), and 60,293 for SWP (3,120 hours saved)] Vulnerability training The night-time economy can present opportunity for sexual predators to take advantage of increased levels of vulnerability often through alcohol and drugs. Analysis of data in South Wales suggests some sexual violence was an issue related to the night-time economy, and so, as a result, vulnerability training was adopted. Door staff, Police and NTE partners across South Wales have received training to help recognise sexual predators and support vulnerable individuals, resulting in positive action on both fronts. The approach has involved understanding vulnerability including temporary vulnerability in the context of the night-time economy as well as understanding responses to trauma and how sexual predators operate; steps to offending; and steps that can be taken to safeguard individuals. The training is designed to equip key staff and police with the knowledge and confidence both to assess vulnerability and initiate appropriate safeguarding; and also to identify potential sexual predators and take positive action against them. The training helps create a culture of zero tolerance to sexual predatory behaviour and hence helps prevent serious sexual violence. According to an independent evaluation, the project resulted in 86.5% gaining a greater awareness of the subject and 84.3% gaining a greater understanding of the subject. The FOR Cardiff business improvement district funds the training in the capital city. 4 Creating a Safe Night-Time Economy in South Wales

The project is part of an ongoing collaboration established in April 2014 between Public Health Wales (PHW), South Wales Police (SWP), South Wales Health Boards and the Welsh Ambulance

Quarterly reports crossreference data from SWP, WAST and A&E departments, helping to identify police beats which had the highest number of people seeking medical treatment as a result of

Maps have also been produced to show when highrisk areas are likely to experience violence.

This was used to demonstrate the need for the nowestablished Swansea Help Point.

violence on emergency departments. n Reports evidenced high levels of violence in the night-time economy.

Violence surveillance reports suggest as many as two thirds of victims of assaults who attend A&E in South Wales do not report it to police.

This prompted the launch of Help Us To Help You to target victims who do not tell to the police, via the use of leaflets, posters and social media.

The key messages of the campaign are: n No one has the right to hurt you n If you have been the victim of violence, no matter who you are, how or when you were hurt, South Wales Police can

5 The project is part of an ongoing collaboration established in April 2014 between Public Health Wales (PHW), South Wales Police (SWP), South Wales Health Boards and the Welsh Ambulance Service Trust (WAST). Quarterly reports crossreference data from SWP, WAST and A&E departments, helping to identify police beats which had the highest number of people seeking medical treatment as a result of violence allowing for targeted interventions. It is believed this is the first time in South Wales that assault location, alongside the residence of assault victim, has been mapped. Maps have also been produced to show when highrisk areas are likely to experience violence. Examples of how the reports have been used in South Wales: n Reports identified demand on police and ambulance in Swansea city centre on Wednesday and Saturday nights. This was used to demonstrate the need for the nowestablished Swansea Help Point. n Reports provided evidence to secure an increase in St John Ambulance provision throughout the Cwm Taf UHB area at peak times in the night-time economy, in order to reduce the burden of violence on emergency departments. n Reports evidenced high levels of violence in the night-time economy. Online responsible alcohol retail course offered to bar staff in Cardiff and Swansea, targeting problematic venues but available to all bar staff across the cities. Violence surveillance reports suggest as many as two thirds of victims of assaults who attend A&E in South Wales do not report it to police. These victims need treatment, but for unknown reasons do not tell police, who cannot then provide a service to them. This prompted the launch of Help Us To Help You to target victims who do not tell to the police, via the use of leaflets, posters and social media. Our headline message is Have you been harmed? Help us to help you. The key messages of the campaign are: n No one has the right to hurt you n If you have been the victim of violence, no matter who you are, how or when you were hurt, South Wales Police can help n Specialist staff will support you n Making contact with the police does not commit you to taking any further action n By reporting what happened, you may be able to prevent it happening again or prevent someone else from being hurt The campaign also promote South Wales Victim Focus, a service commissioned by the Police and Crime Commissioner to provide victims with access to staff and volunteers who offer help and support to anyone affected by crime. It was recognised through discussion with partners at local action groups that demand for this campaign extends far wider than just hospitals, as originally anticipated, with many victims attending other local services where this campaign could have a substantial impact. The materials have been distributed widely by Neighbourhood Policing Teams and our partners, using the data to identify those who are more at risk. Promoted social media messages have targeted specific demographics. Creating a Safe Night-Time Economy in South Wales 5

The Drinkaware Crew initiative was introduced in September 2016, part of a response to a series of sexual assaults committed in Cardiff during the previous year s Freshers Fortnight.

through excessive drinking. Working in pairs, Crew members introduce themselves to customers, patrol high-risk areas such as toilets, and ensure customers leave the venue safely.

Thanks to Crew, we have also gained an insight into student drug misuse.

Wouldn t Shouldn t Campaign Accompanying the first term of the Crew scheme was Drinkaware-funded campaign Wouldn t Shouldn t.

6 The Drinkaware Crew initiative was introduced in September 2016, part of a response to a series of sexual assaults committed in Cardiff during the previous year s Freshers Fortnight. Through collaboration between the Police and Crime Commissioner, Drinkaware, and students unions, the Crew help raise awareness of sexual harassment and supporting those who are vulnerable, usually through excessive drinking. Working in pairs, Crew members introduce themselves to customers, patrol high-risk areas such as toilets, and ensure customers leave the venue safely. In , Crew undertook 522 activities. Crew liaise with St John Ambulance and street pastors, and with security staff, including in instances of suspected sexual harassment. Thanks to Crew, we have also gained an insight into student drug misuse. Crew operates within Cardiff University Students' Union, Cardiff Metropolitan University-affiliated external venues in Cardiff city centre and Swansea University Students' Union. Wouldn t Shouldn t Campaign Accompanying the first term of the Crew scheme was Drinkaware-funded campaign Wouldn t Shouldn t. Focusing on tackling the problem of groping and sexual harassment in the night-time economy, it gained significant traction among 18 to 24-year-olds via social media and cinema advertising. Phase Two encouraged people on nights out to look out for anyone being sexually harassed, telling them: If you see someone being harassed on a night out, it s ok to ask if they are ok. It aims to encourage young people to look out for each other, including strangers; to provide support to people when they experience harassment; and to emphasise that sexual harassment is not tolerated. Student safety bus The Student Safety Bus is a scheme where a leased bus, staffed by a Police Officer and Police Student Volunteers, patrols the city and reacts to calls from door staff, licensed premises, street pastors, the Alcohol Treatment Centre and ambulance staff. Vulnerable people are taken to a safe place, which could be the Alcohol Treatment Centre. They will be given a wristband with a How do you get home QR code, which links to a website explaining the service. During Freshers 2017 (September 15 to October 1) there were 28 Safety Bus shifts staffed. An average shift takes at least 10 persons to a place of safety, although on busy nights with two buses operating this can rise to 50 a night. 6 Creating a Safe Night-Time Economy in South Wales

Businesses, organisations and individuals who want to sell or supply alcohol in England and Wales must have a licence or other authorisation

And with more than 4,500 licensed premises in the South Wales Police force area, our partnership-led policing approach to licensing is key

To ensure a consistent approach is adopted across South Wales, a traffic light system (TLS) an early intelligence tool to identify

The TLS collects information on the time, place and nature of alcoholrelated crime and disorder, which is then analysed to allocate points

The premises in question are then categorised as either red, amber or green.

expected. However, the large majority of premises will not feature within the TLS, indicating that they are being run safely and effectively.

issues to prevent escalation l Amber Informal action Creation of an action plan that outlines areas for improvement, which is monitored and

This is normally as a result of the failure to evidence an improvement in the way the premises is being run, and a continuance or escalation

Further support is offered to encourage improvement, although this rating will likely result in the preparation of evidence to be heard by

7 Businesses, organisations and individuals who want to sell or supply alcohol in England and Wales must have a licence or other authorisation from a licensing authority. And with more than 4,500 licensed premises in the South Wales Police force area, our partnership-led policing approach to licensing is key to addressing alcohol-related issues that contribute to anti-social behaviour and crime. To ensure a consistent approach is adopted across South Wales, a traffic light system (TLS) an early intelligence tool to identify problematic premises of the management of licensed premises has been adopted. The TLS collects information on the time, place and nature of alcoholrelated crime and disorder, which is then analysed to allocate points relating to the type and severity of the recorded incident to each premises. The premises in question are then categorised as either red, amber or green. To encourage good management of premises, positive points can be awarded where it is evident that it is going above and beyond what is expected. However, the large majority of premises will not feature within the TLS, indicating that they are being run safely and effectively. The colours within the TLS demonstrate the following: l Green Proactive partnership engagement with premises to intervene early and address issues to prevent escalation l Amber Informal action Creation of an action plan that outlines areas for improvement, which is monitored and reviewed by police and partner agencies l Red Formal action. This is normally as a result of the failure to evidence an improvement in the way the premises is being run, and a continuance or escalation in the number and severity of incidents. Further support is offered to encourage improvement, although this rating will likely result in the preparation of evidence to be heard by the licensing authority to consider a review of the conditions of the licence or, in the most serious cases, full revocation of the licence. The TLS is part of our overall approach to licensing activity, including crime prevention, which is clearly set out in our Licensing Strategy and Delivery Plan and is closely aligned to the Welsh Government framework for managing the night-time economy. We know that developing a better understanding of the night-time economy will enable us to implement preventative measures and to intervene in a supportive and robust way to reduce harm and vulnerability associated with alcohol. Creating a Safe Night-Time Economy in South Wales 7

CARDIFF AFTER DARK Having run every Friday and Saturday night for more than a decade, Cardiff After Dark is South Wales Police s approach to policing the capital city s night-time economy effectively.

any alcoholrelated incidents. Officers are redeployed from elsewhere within the Cardiff Basic Command Unit to support the citycentre officers.

8 CARDIFF AFTER DARK Having run every Friday and Saturday night for more than a decade, Cardiff After Dark is South Wales Police s approach to policing the capital city s night-time economy effectively. After Dark, which is also in effect for other nights when higher numbers are expected in the city centre, involves increased highvisibility patrols to provide reassurance and effective responses to any alcoholrelated incidents. Officers are redeployed from elsewhere within the Cardiff Basic Command Unit to support the citycentre officers. There are three patrol zones where officers are allocated to static and foot patrol. High visibility patrols help identify where violence and disorder has the potential to start, as well as provide reassurance to members of the public. The After Dark strategy can be divided into four categories of tactics pursue, prevent, protect and prepare. All involve close work with partner agencies and specific targeted tactics. Officers presence is designed not only to stop, wherever possible, criminal offences and anti-social behaviour from being carried out, and to deal robustly with any such instances when it is, but also to be alert to vulnerability and to intervene where appropriate to protect those who are vulnerable and who may be unable to protect themselves from exploitation or harm. The overall intention is to prevent disorder via early and measured interventions, supported by close working relationships with other agencies from street pastors to door staff/security. As well as the full operations on Fridays and Saturdays, smaller-scale After Dark operations take place on Monday and Wednesday nights. The model has been successfully replicated in other towns and cities across the force area. 8 Creating a Safe Night-Time Economy in South Wales

ALCOHOL HARM REDUCTION STRATEGY

LEICESTERSHIRE CONSTABULARY ALCOHOL HARM REDUCTION STRATEGY Post Responsible Supt. Community Safety Bureau Effective Date April 2005 Last Reviewed By Date Last Reviewed Next Review Date April 2006 Human