We make a living by what we do, but we make a life by what we give.

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2 BC & Yukon Branch We make a living by what we do, but we make a life by what we give. Winston Churchill

3 Volunteer Handbook Table of Contents Message from BC & Yukon Branch... 4 Who We Are: Vision, Mission and Guiding Principles... 5 Our Vision... 5 Our Mission... 5 Guiding principles... 5 History... 6 The Kidney Foundation of Canada, BC & Yukon Branch... 7 BC & Yukon Branch Board of Directors and Executive for 2014/ Chapters and Regional Network... 8 What is Chronic Kidney Disease (CKD)... 9 What causes Chronic Kidney Disease? Why You Should Care How We Help Information and Referral Educational Material Short-term Financial Assistance Kidney suites BC Camp for Kidney Kids Living Organ Donor Expense Reimbursement Program Targeted Screening Peer Support Promoters of Organ Donation (POD) How We Pay For It All Kidney Car Kidney Metals March Drive... 14

4 BC & Yukon Branch Kidney Walk...14 Who is a volunteer?...16 Types of Volunteer Opportunities...16 March Drive...16 Kidney Walk Committee Member...16 Day of Event Volunteer...16 Chapter Volunteer...16 Benefits of Volunteering with The Kidney Foundation...17 Volunteer Responsibilities...18 Code of Conduct...20 Time and Commitment...20 Attendance...20 Accountability...21 Dress Code/Attire...21 Volunteer Training...22 BC & Yukon Kidney Squad Site...22 Volunteer Recognition...23 Volunteer Rights...25 Ending your Volunteer Experience with us...26 Community Groups...26 BC & Yukon Branch Chapter Contact Information...27

5 Volunteer Handbook Message from BC & Yukon Branch Welcome to the BC & Yukon Branch of The Kidney Foundation of Canada. I would like to thank you for joining our volunteer team; we are thrilled to have you on board! We are immensely proud of the more than 7,000 volunteers across BC & Yukon who are the backbone of our organization. Without the dedication, time, effort and expertise that our volunteers give, we simply could not accomplish the mission of The Kidney Foundation, to improve the lives of people living with kidney disease in BC & Yukon. Thank you for the time, the effort and the passion you bring to volunteering. In return we will do our very best to provide you with a fulfilling, engaging and enjoyable volunteer experience with the BC & Yukon Branch. With our sincere appreciation Barbara J. Valentine Volunteer, Chapter and Member Engagement BC & Yukon Branch 4

6 BC & Yukon Branch Who We Are: Vision, Mission and Guiding Principles Our Vision Improved lives for all people affected by Kidney Disease Our Mission The Kidney Foundation of Canada is a national volunteer organization committed to reducing the burden of kidney disease through: Research Funding Providing education and support Providing access to quality healthcare, and Increasing public awareness and commitment to advancing kidney health and organ donation Guiding principles In The Kidney Foundation, philosophical orientation is important and is emphasized in all our activities. As a leading national health charity, our foundation is committed to: Research Excellence Maximizing kidney transplantation Prevention,early detection and comprehensive care Facilitating community involvement Volunteer and staff partnerships, and Transparent, ethical and responsible stewardship 5

7 Volunteer Handbook History In the 1960s, people with kidney failure had little hope of survival. Dialysis was considered an extraordinary treatment and restricted to very few. Transplantation was still experimental. It was during this time that a young Montreal architect, Morty Tarder, died from kidney disease. Confronted with their son s death, the Tarder family vowed to start an organization that would raise money for research into this poorly understood disease. In 1964, The Kidney Disease Foundation of Canada, as it was known then, was created in Montreal. In 2014, The Kidney Foundation of Canada celebrated 50 years of helping Canadians living with kidney disease. Today, The Kidney Foundation of Canada is the national health charity committed to kidney health and to improved lives for all people living with kidney disease and their families. Our vision for the future is an enduring legacy of those dedicated volunteers who, 50 years ago, started out with a compelling cause and the resolve to make a difference. 6

8 BC & Yukon Branch The Kidney Foundation of Canada, BC & Yukon Branch In 1971 a small group of citizens concerned about kidney disease formed The BC Kidney Association. Sergeant Ken Smith of the Vancouver City Police was its Founding President. Later that year, the Association joined The Kidney Foundation of Canada and became the BC Branch. In 1974, the Branch opened its first office and hired an Executive Director, Ann Munroe. During our first 40 years, 19 volunteer Branch Presidents have offered their individual leadership talents, which have enabled the Branch to grow into the vital, energetic and life-changing organization it is today. The Kidney Foundation of Canada, BC & Yukon Branch exists to help prevent kidney disease or delay the onset. We also provide support services for patients who have chronic kidney disease, are on dialysis and promote organ donation to increase kidney transplant rates. We are here to help each and every kidney patient until there is a cure. 7

9 Volunteer Handbook BC & Yukon Branch Board of Directors and Executive for 2015/2016 Anne Schultz, President Ron Walker, Past President Teresa Atkinson, Vice-President Dennis McCann, Vice President Rick Leong, Treasurer Paul Duperron, Secretary BC & Yukon Chapters and Regional Network Chapters and community groups across BC & Yukon are where members join together to make a meaningful difference in the lives of kidney patients and their families. Our members also help us raise public awareness of the seriousness of kidney disease, and encourage people to keep their kidneys healthy. Our Chapters engage in a number of patient service activities, such as the provision of patient comfort items at their community's dialysis facilities. Chapters play a pivotal role in promoting social connections amongst people who are affected by kidney disease. Traditionally these activities include summer BBQs and holiday parties, but have grown to include informal peer support groups and education. Chapters are the heart and soul of the BC & Yukon Branch and are involved in all of our fundraising and public awareness raising activities. The volunteer commitment of people in the Chapters is critical to The Kidney Foundation. Planning and organizing major fund-raising programs such as the March Drive campaign rests with the Branch office. However the energy needed to execute such initiatives comes from the amazing volunteer pool that is generated by Chapter activities. 8

10 BC & Yukon Branch There are currently 12 Chapters & Clubs in BC & Yukon and a Regional network in the Interior: Chinese Renal Association (CRA) Eagle Ridge Kamloops MSA Upper Fraser Valley Nanaimo & District Prince George Quesnel South Asian South Okanagan Terrace Vancouver Kidney Club (VKC) Victoria Regional What is Chronic Kidney Disease (CKD)? Chronic Kidney Disease (CKD) is defined as the presence of kidney damage, or a decreased level of kidney function, for a period of three months or more. CKD can be divided into five stages, depending on how severe the damage is to the kidneys, or the level of decreased in kidney function. Usually, kidney disease starts slowly and silently, and progresses over a number of years. Stage 5 is also called end-stage renal disease. It is important to remember that end-stage refers to the end of your kidney function (kidneys working at less than 15% of normal), not the end of life. To sustain life at this stage, dialysis or kidney transplantation is needed. Dialysis and kidney transplantation are known as renal replacement therapies (RRT) because they attempt to replace the normal functioning of the kidneys. 9

11 Volunteer Handbook What causes Chronic Kidney Disease? There are many different kinds of kidney disease and disorders. Some kidney diseases are inherited and others develop as we grow older. Some ethnic groups such as African, Asian and South Asians are at greater risk of kidney disease. Kidney disease is also associated with other medical conditions including diabetes, hypertension, and heart disease. At the present time, the exact cause of many types of kidney disease is not well understood. Most diseases of the kidney attack the filtering units of the kidney, damaging their ability to remove wastes and excess fluids. Currently, there is no cure, but it may be possible to prevent CKD or delay its progression. This is especially true in people with diabetes and high blood pressure, the leading causes of kidney disease. Why You Should Care One in 10 British Columbians is affected by kidney disease. The number diagnosed has increased 60% in the last 10 years. Today, more than 3,000 British Columbians are on dialysis. Dialysis often requires 3 visits each week to a clinic for at least 3 hours of medical therapy. There is no cure. And dialysis is expensive. It costs $70,000 annually for one dialysis patient. A kidney transplant costs $25,000 for surgery and may require up to $6,000 a year for medication post-transplant. A kidney transplant is the best option for most patients to resume a reasonable quality of life and ability to contribute to their family and community. And it is cost-effective for our health care system. 10

12 BC & Yukon Branch How We Help Information and Referral While Foundation volunteers and staff cannot give direct medical advice, they can provide valuable information n kidney disease and its treatment, as well as referrals to appropriate community agencies and resources. The Information and Referral service is intended to guide people through the sometimes confusing and stressful process of adjusting to living with kidney disease. If you have a question related to kidney disease and its treatment, contact the BC & Yukon Branch office of The Kidney Foundation of Canada at Educational Material The Kidney Foundation provides educational material to people with kidney disease, hospital dialysis units and the general public. The comprehensive Living with Kidney Disease manual is a valuable source of information on how kidneys work, different types of kidney disease, treatment options, eating for health and more. It is published in English, French, Italian, Chinese and Punjabi. These materials are provided free of charge to any Canadian living with kidney disease and can be obtained from your local renal unit. The Foundation also produces a series of educational brochures and fact sheets. Any of these brochures may be ordered through the BC & Yukon Branch and mailed to you for free. A complete listing is available on the Foundation s web site at Short-term Financial Assistance Short-term and emergency financial assistance may be available to cover medical-related expenses associated with kidney disease and its treatment. This assistance is provided only when all other sources of funding have been exhausted. To find out if you are eligible, speak to your renal social worker at the unit or hospital where you are receiving treatment. 11

13 Volunteer Handbook Kidney suites The "Kidney Suites" is a unique program offered by the BC & Yukon Branch. Developed through a partnership with the New Chelsea Society and BC Housing, five suites are available to renal patients from outside the Lower Mainland who are recuperating from a kidney transplant. The Kidney Foundation also offers a three-bedroom townhouse for families who have to relocate to Vancouver when their child needs to receive hemodialysis at the Children s Hospital. Families may stay in this furnished townhouse until the child receives and recovers from a kidney transplant. BC Camp for Kidney Kids The Kidney Foundation of Canada, BC & Yukon Branch, offers kids affected by kidney disease the chance to experience a summer adventure while attending to their individual safety and medical well-being. This event grows every year. For one week in August, children referred by BC's Children's Hospital enjoy camp with their peers. Waterskiing, crafts, paddling, ropes course, swimming, archery, hiking and great food are all part of the week-long adventure for these kids with special medical needs. New friendships are forged and great fun is had by all. The Kidney Foundation pays all camping fees as well as travel costs for children each summer 12

14 BC & Yukon Branch Living Organ Donor Expense Reimbursement Program Our LODERP Program will reimburse living donors for expenses related to their donation of kidney including airfare, hotel, parking and loss of income. Targeted Screening We believe that the sooner someone knows they have kidney issues, the better able they are to manage their condition. We target those populations who fall into a risk category for kidney disease and go into their community to test their kidney function level Peer Support The Kidney Foundation of Canada, BC & Yukon Branch has a peer support program called Kidney Connect. This program provides an opportunity for people affected by kidney disease to talk to others who have been there too. The program is staffed by a team of volunteers who have been especially trained as mentors for people with kidney disease and their families and friends. Volunteers provide support by telephone. Promoters of Organ Donation (POD) The POD Speaker s Program delivers Organ Donation Awareness presentations to community groups such as service clubs, schools and colleges, businesses, and sports teams in many parts of British Columbia. Designed to increase public awareness of the need for kidneys and other organs for transplantation, the presentations give audiences an opportunity to ask questions, learn more about the shortage of organs, and register to become an organ donor. (In British Columbia it is necessary to register with BC Transplant to become an organ donor. The yellow sticker on drivers licenses no longer exists). 13

15 Volunteer Handbook How We Pay For It All Kidney Car The Kidney Car Program is the longest running charitable car donation program in Canada. By donating your unwanted vehicle you are supporting the 1 in 10 Canadians that have kidney disease while demonstrating good environmental stewardship. Your unwanted vehicle donation is turned into much needed funds to provide screening for kidney diseases, medical research, support for critical programs and services, as well as information and education on kidney disease and the importance of organ donation. Kidney Metals Help support The Foundation by recycling your scrap metal in return for a charitable tax receipt. Don t discard your excess or waste metal materials. Recycle and support our critical programs and services that help the 1 in 10 Canadians with kidney disease. Steel, Iron, aluminum, copper, stainless steel, nickel, brass, tin, titanium and other metals are all accepted. If your business is involved with manufacturing processes, auto parts, demolition, construction or appliances get involved while demonstrating your environmental stewardship. March Drive The Kidney Foundation of Canada's Door-to-Door Campaign is our largest annual fundraising event. It's a time when thousands of volunteers not only across BC & Yukon but across Canada come together to make a difference by knocking on doors in their local communities to ask their neighbors for donations 14

16 BC & Yukon Branch Kidney Walk The Kidney Walk began with a small group of people and with the support of our long time sponsor the Sons of Scotland the walk took place at Trout Lake in Vancouver in 2008, raising just under $10,000. In 2008, with seven Kidney Foundation Volunteer Chapters the Walks grew into a provincial wide campaign. Today, the Kidney Walk is held in over 25 communities each year across BC, raising more then $1.4 millions with over 12,000 participants and volunteers! 2015 Vancouver Kidney Walk at Athlete s Village Plaza, False Creek 15

17 Volunteer Handbook Who is a Volunteer? A volunteer is anyone who, without compensation or expectation of compensation performs a task at the direction of and on behalf of The Kidney Foundation of Canada, BC &Yukon Branch. Types of Volunteer Opportunities March Drive District leader Zone leader Door-to door canvasser Outreach booth tables in malls or stores Kidney Walk Committee Member Walker and Team Recruiter Sponsorship Coordinator Logistic Coordinator Promotions Coordinator Day of Event Volunteer Set up Crew Registration Volunteers (Organ Donation awareness, Food and Beverage, Accounting Volunteers Chapter Volunteer Chapters are the face and voice of our Foundation in their communities. Being a member of a Chapter is a great way to get involved supporting The Kidney Foundation in your community! As a Chapter member you can: Help to provide patient services to those living with kidney disease and patients in dialysis facilities by being part of a Coffee Cart program 16

18 BC & Yukon Branch Help provide public education on kidney disease, kidney health and organ donation as an outreach booth volunteer taking part in local community health fairs, etc. Help support fundraising initiatives such as March Drive, Kidney Walk, Kidney Car, and Kidney Metals or hold your own 3rd Party fundraising event! Be part of a Chapter Committee Participate in Leadership training activities and forums Benefits of Volunteering with The Kidney Foundation of Canada Being a volunteer with The Kidney Foundation means joining a dynamic and diverse group of people who share a common purpose: To make a difference in the lives of people living with kidney disease and their families. Volunteering is a positive and rewarding experience. It encourages creativity and personal growth in a respectful and supportive environment. Volunteers make our work possible from funding vital research and advocacy. 17

19 Volunteer Handbook You will: Have the opportunity to work with an organization who is a leader in the promotion of kidney health and kidney care research programs Work in a dynamic team environment with like minded people for a great cause Share your knowledge and expertise to influence change Explore your skills and talents, and possibly discover new ones! Meet new people and strengthen ties within your community Develop your leadership skills Lend your wealth of experience and professional background to volunteer for your local KFoC Chapter Explore your creative side and think out-of-the-box and contribute to innovative awareness campaigns that can make a difference in your community Have a reference letter for your student portfolio Volunteer Responsibilities While volunteering, you are acting as an Ambassador for The Kidney Foundation. Please do your best to portray the professionalism of the Branch office to the public, to be respectful of your fellow volunteers and to be courteous and helpful to those others who you will come in contact with. When volunteering at an event, an outreach booth, or anywhere in public, you may also be asked medical questions relating to kidney disease. Kindly refrain from providing any medical information to members of the public or kidney patients who approach the booth. Alternatively, please provide them with the appropriate informational brochure that relates to their question. We have dozens of informational brochures in several languages that will be stocked at our awareness and educational booths. However, if something suitable is not available to you, please provide them with the contact information for the BC & 18

20 BC & Yukon Branch Yukon Branch office which they can call and their question will be forwarded to the appropriate staff member at the Branch office who will respond to them directly. As a volunteer, you always have the option to say no to assignments you do not find suitable for you. However, please identify your concern at the time the task is assigned, so that a more suitable position can be allocated to you. When volunteering at an event, or at an outreach awareness booth, members of the public may ask you questions such as, What does The Kidney Foundation do? Who does KoFC support? What kinds of programs and services does the KoFC support? The information included in this orientation package, along with the Programs and Services Power Point presentations will assist you in answering these questions. Please do your best to read through this and other materials provided and don t be reluctant to ask questions of your immediate volunteer supervisor whenever you require clarification. When volunteering in the office, please make sure you have clarification about the tasks you are completing. This will help ensure you are comfortable with what has been assigned to you and that you have an enjoyable volunteer experience every time. If you are working in the office, the Volunteer Engagement Coordinator will be available to address any of your questions and concerns. Should you encounter any problematic situation with a staff member, another volunteer or a member of the public, please bring it to the attention of the designated supervisor for that event and/or the Volunteer Engagement Coordinator, Barb Valentine, at the BC & Yukon Branch office, as soon as possible. Be responsible for providing either positive or constructive feedback to The Kidney Foundation and suggest improvements or changes for your role. 19

21 Volunteer Handbook Code of Conduct Volunteers and staff are also required to sign of Code of Conduct. The Code outlines information on conflict of interest, privileged information and personal gain. These documents are included in the Volunteer Information forms provided to those who sign-up to volunteer with the BC & Yukon Branch. The Kidney Foundation of Canada volunteers and staff are expected to conduct themselves in an appropriate manner that follows the organization s mission, values, and principles. Volunteers and staff are also expected to treat each other with respect. Any words or actions that may be seen as harassment or discriminatory cannot be tolerated. If you encounter any problems, please notify Barb Valentine, the Volunteer Coordinator at the BC & Yukon Branch office immediately. Time and Commitment The amount of time that you volunteer for KFoC will depend on many factors including: Your availability ( when and for how long ) The commitment expressed through the completion of the Volunteer Sign-up Forms and/or discussed with your Volunteer Supervisor The role that you are performing either at the office, at an event, or at an outreach awareness booth Whether the task is a long term project or a short term task Attendance All volunteers play an integral part in supporting the work done by the BC & Yukon Branch across the province. We rely on our volunteers to take responsibility for any shift they have agreed. If, for any reason a volunteer is delayed or unable to make a shift, they are required to give their supervisor or team leader 24 hours notice ( whenever possible) so a suitable replacement can be found for the shift. 20

22 BC & Yukon Branch Accountability As part of a volunteer team, you are accountable for your actions to the rest of the team, when you are placed, your role description will identify your task, your immediate supervisor for that event, the location of the event and the length of time of your shift. Please be accountable for this information and make certain to ask questions of your team leader, if you require further clarification. Dress Code/Attire A. Office volunteers For BC & Yukon Branch office staff, the daily dress code is business casual attire. Friday the dress code is relaxed with jeans permissible. Volunteers are asked to exercise their best judgment and dress appropriately. B. Event volunteers At events for BC & Yukon Branch campaigns such as Kidney Walk, volunteers will be provided with campaign T- shirts. It is advised that volunteers wear comfortable foot wear whenever possible as you may be standing for a long period of time. However, we do our best to ensure that seating is available whenever possible T-shirts are not always provided for out-reach booth volunteers. In these cases volunteers are requested to maintain an appropriate dress standard for the situation as you will be representing the Kidney Foundation of Canada. If you have any questions regarding appropriate dress for the volunteer position you will be doing, please don t hesitate to ask your Team Leader or Volunteer Supervisor. An official KFoC Volunteer badge is provided for all occasions and for all volunteers. Please make certain to wear this at all times when volunteering at any Kidney Foundation event so that you are easily identifiable to the public and anyone visiting a booth. 21

23 Volunteer Handbook Volunteer Training Volunteer training will vary depending on the volunteer role. Training may range from one-on-one training in an office environment, to group training for and at an event site. The duration of the training will be determined by the duties entailed by the volunteer position. Additional details regarding training protocol will be discussed with volunteers at the time of area or task designation. All volunteers will receive two power point presentations from the Branch office once they have completed the Volunteer Information sheet. These include a Programs and Services presentation which provides an overview of the patient services provided by the BC & Yukon Branch. The second we refer to as Kidney 101 which provides some information on kidney disease, kidney health and organ transplants to help learn about Kidney Disease. BC & Yukon Kidney Squad Site The BC & Yukon Kidney Squad intranet site is the central hub where volunteers, Chapter and Board members and everyone connected to the BC & Yukon Branch can find a wealth of 22

24 BC & Yukon Branch information, template documents, event ideas and peer-to-peer support for every aspect of volunteering.is in fact, it has enough resources to rival Beyoncé s and Jay Z s combined hit list! Here you can post documents, read articles, create checklists, add an event, or start a discussion about a volunteering challenge or solution. If you ve every used Facebook, you ll quickly see how it all works! Just remember the BC & Yukon Kidney Squad site is an intranet site accessible to you through a login and private password that you will receive once you sign up as a volunteer with the BC & Yukon Branch. Only people who are volunteers or staff with KFoC have access to this. Once you are assigned these, login and check out the Kidney Squad site and get connected. Volunteer Recognition Volunteers are the backbone of the KFoC Organization. KFoC BC & Yukon Branch volunteer are dedicated and committed to making a difference. Regardless of which community you are volunteering or which task you are performing, please be confident that the work you do is vital to the success of the mission of The Kidney Foundation. You will be helping to improve the lives of persons living with kidney disease in BC & Yukon. Volunteer recognition can occur in a variety of forms including: A thank you from your team leader or co-volunteers A requested letter of recommendation from Branch Volunteer Engagement Coordinator Recognition pins for years of service Recognition at a Regional Volunteer Recognition events held in regions Recognition at Provincial Volunteer Recognition event held annually in Vancouver 23

25 Volunteer Handbook Volunteer hours will be recorded for each event/activity for which you are scheduled. Volunteers are responsible for signing in at events to ensure that they complete and submit their volunteer hours to be recorded in our database for recognition purposes. Reference letters will be provided upon request. All requests will be received by Coordinator for Volunteer Engagement. The Coordinator will consult volunteer team leads, where applicable, for additional information that may assist in the thorough completion of that letter. Recent volunteer surveys we have conducted at the provincial level reinforced some of what we already knew that KFoC volunteers are incredibly caring, dedicated individuals who give of themselves and from their hearts. When asked what they liked about their volunteer experience, their reasons included: Giving back to the community Helping people with kidney disease Meeting people Feeling good about making a difference We are grateful to each and everyone who volunteers with us. Thank you for your time, effort and dedication. We hope your volunteering experience with the BC & Yukon Branch of The Kidney Foundation will be a very knowledgeable and rewarding experience. Recipient of 2015 Youth Recognition Award Kiernan, Bronwyn and Logyn with President, Board of Director BC & Yukon Anne Schultz 24

26 BC & Yukon Branch Volunteer Rights The Right to an Appropriate Assignment...with consideration for personal preference, temperament, experience, education, employment background and availability The Right to Be Informed About KFoC it s policies, it s people and its programs. The Right to Proper Training for an Assignment orientation that is thoughtfully planned and effectively presented. The Right to Continuing Training and/or Re-training a follow up to initial orientation: information about new developments and training for greater responsibility. The Right to Sound Guidance and Direction...by someone who is experienced, patient, well informed and thoughtful, and who has the time to invest in giving guidance The Right to Promotion and Variety in Skills...through advancement of assignments of more responsibility and through the transfer from one activity to another and through special assignment. The Right to Be Heard and Recognized...have a part in planning, feel free to make suggestions and have respect shown for an honest opinion. The Right to Regular Performance Evaluation including constructive observations/recommendations by immediate supervisor or team leader The Right to Work in a Health and Safe Environment with appropriate safety regulations provided The Right of Refusal for an assignment not with expectations or aligned with level of skill and desire to contribute in meaningful way 25

27 Volunteer Handbook Ending your Volunteer Experience with us Although not mandatory, it would be appreciated, if upon your decision to end your volunteer status with the BC & Yukon Branch, you would contact your supervisor or team leader to complete an exit interview either in person or by phone. This is a process designed to evaluate the volunteers experience with The Kidney Foundation volunteer program. We also appreciate a final opportunity to express our appreciation for volunteering with us and to wish you the best of luck in your future volunteer endeavors. Community Groups In BC & Yukon, several volunteer Chapters and other Community Groups have been formed in order to support the mission of The Kidney Foundation of Canada, BC & Yukon Branch. These groups may provide or participate in any or all of the following: Fundraising events, Public education through booths at local health fairs etc., organ donation awareness, patient visitation and provision of comfort items to dialysis patients. They all participate in parades and plan social activities for members. Would you like to join the local Chapter in your community? Here is their contact information or contact the Volunteer Coordinator at the Branch to help connect you! 26

28 BC & Yukon Branch BC & Yukon Branch Chapter Contact Information Chinese Renal Association (CRA) Web page: Eagle Ridge Chapter Web page: Kamloops Web page: MSA Upper Fraser Valley Webpage: Valley Nanaimo & District Chapter Web page: Prince George Chapter Webpage: Quesnel Chapter Web page: South Asian Web page: South Okanagan south Webpage: 27

29 Volunteer Handbook Terrace Chapter Web page: Vancouver Kidney Club (VKC) Webpage: lub Victoria Regional Web page: 28

30 BC & Yukon Branch The Kidney Foundation of Canada - BC & Yukon Branch Canada Way Burnaby, BC V5G 4K6 Office: Toll Free: Fax: Website: Volunteer Engagement Department Manager, Volunteer Chapter and Member Engagement Barbara Valentine Office: ext. 228 Toll Free: Cell: Fax: barbarav@kidney.bc.ca 29

31 Volunteer Handbook Service to a just cause rewards the worker with more real happiness and satisfaction than any other venture of life. Carrie Chapman Catt 30

32 BC & Yukon Branch 31