Welcoming Change Annual Report

Transcription

1 Welcoming Change 2014 Annual Report

2 Message from the Chairpersons Our Challenge Many people seeking behavioral health services have both mental health and substance abuse issues, as well as other complex needs. Our Mission To create a community system where the people seeking help engage in meaningful partnerships with the people providing help. Our Goal Every person and program in the MC3 will become welcoming, culturally intelligent, trauma-informed, recovery-oriented, and co-occuring capable. MC3 efforts continue to grow every year as more and more talented people and incredible agencies get involved. Each subcommittee is diligently working on tasks for the betterment of the co-occurring system in Milwaukee County. As a group we are always looking at ways to increase involvement and share our values with others in order to offer welcoming, co-occurring capable, trauma informed and person centered recovery services. We are excited about our accomplishments the past few years and especially in 2014 when many of the coalition s ideas became reality, such as completion of our Values, a website, and the collection of Change Projects. It is our hope to continue to expand our partnerships in the community and offer the highest quality of services to those seeking assistance. 2 Sue Clark Vital Voices for Mental Health Nathan Zeiger Bell Therapy

3 Mental Health Service Providers Substance Use Service Providers Other Healthcare Providers Current & Former Service Recipients Advocates & Families Private & Public Systems State & Local Administrators Hundreds of participants from dozens of organizations and growing! Share diverse practices & perspectives by building partnerships among community agencies and other stakeholders. Empower all individuals within an organization to contribute to a culture of leadership. Provide technical assistance for Continuous Quality Improvement projects. Facilitate regular skill-building trainings and educational opportunities for those providing help. Improve the quality of life for the people we serve. 3

4 Welcoming: All individuals, regardless of their presenting issues, are greeted warmly, without judgment or criticism, in every environment in which they seek help. Co-Occurring Capability: The capacity of helping environments to provide integrated services to all individuals and families with complex needs. Cultural Intelligence: Culturally and linguistically appropriate services integrated throughout an organization and system in partnership with the communities being served. Trauma-Informed Care: Care that is grounded in and directed by understanding the impact of trauma and violence on humans. MC3 VALUES Person-Centered Care: Helping relationships that begin with the goals of the individual, their strengths, and their ideas on their treatment. 4 System Integration: The development of longterm structural linkages among different sectors of the human services system as a whole. Stage-Matched Recovery Planning: For each condition or issue presented, care plans and outcomes must be matched to a specific stage of change and phase of recovery. Service Integration: The creation of linkages among services, resources, people, and/or processes involved in every person s recovery. Recovery: A self directed process of change whereby individuals work to improve their own health and wellness.

5 2014 Sub-Committees Person-Centered Care Committee Integrates and ensures that Person Centered Care pinciples are in each program and service. To improve satisfaction and recovery outcomes for individuals and familes while promoting stigma reduction. MC3 Charter / Document / Bylaws Committee Develops and revises documents which outline the history, purposes and challenges faced by community stake holders working to integrate the system of care. Representation & Recruitment Committee Identifies those whose involvement in MC3 Steering Committee would maximize the impact of the MC3 approach throughout Milwaukee County. Outreach Committee Provides organizations and individuals with information about MC3 to encourage them to become involved; targeting diversity and unrepresented groups. Evaluation Committee Tracks the activities and progress of the MC3 Steering Committee, the MC3 sub-commitees and change agents working to promote system change. Constructs Committee - Defines the values of MC3 and the indicators of these values as well as the possible assessments to utilize for this process. Annual Report Committee - Produces a report of MC3 accomplishments throughout the year. Electronic Communication Committee - Manages and maintains electronic methods of communication throughout the MC3 change agent community. Also, this committee helps maintain quality and improvement of the change agent meetings. Cultural Intelligence Committee Improves recovery outcomes for individuals and families representing diverse cultures. 5

6 2009 First Meeting of Stakeholders Interested in Implementing Comprehensive, Continuous, Integrated System of Care (CCISC) model in Milwaukee County Substance Abuse & Mental Health Services Administration Grants Supporting CCISC Implementation in Milwaukee County Obtained 2010 First Steering Committee Meeting Review of Potential Charter Distribution of COMPASS-EZ training video 2011 First Change Agent Meeting First MC3 Outreach Presentation Given by Presentation Subcommittee CCISC/Trauma-Informed Care Coordinator for BHD Hired First Training to Utilize NIATx Quality Improvement Process to Inform MC3 Change Projects MC3 Steering Committee Signs MC3 Charter Document 2012 MC3 Presentation at Wisconsin Association on Alcohol & Other Drug Abuse Conference MC3 Steering Committee Approves By-Laws Significant Outreach to Broaden Steering Committee Representation Person-Centered Planning Subcommittee Established and Linked with Mental Health Redesign Through the Years 6

7 MC3 Change Agent Meetings 2014 Other Notable Events January COMPASS Clinic Jan/Feb Ethics for Everyday Use February March Reducing Stigma Community Event 2013 Recovery Planning for Adolescents Co-Occurring Intervention Strategies April May COMPASS Clinic April/May Major Recruitment Efforts in Native American Community, African-American Community, & Law Enforcement Native American Cultural Awareness Fair Developed and Held at Gerald L. Ignace Indian Health Center MC3 Website Development Initiated MC3 Charter Document Signed MC3 Values Accepted by Steering Committee MC3 Logo Created MC3 Cultural Intelligence Subcommittee Created June David Sheff Creating MC3 Partnerships July Emotional CPR August MC3 Co-Chair Appointed to Mental Health Board MC3 World Café September IDDT Fall Session Begins Clinical Self Assessment October COMPASS Clinic Sept/Oct Jingle Mingle Partnership Fair November December Reducing Stigma Community Event 7

8 Change Agent ('chānj 'ā-jәnt): a person from inside or outside an organization who helps that organization transform itself by focusing on such matters as organizational effectiveness, improvement, and development. Changing the world... one agent... *As of first Change Agent meeting at the beginning of each year 8 at a time!

9 Achievement of MC3 Milestones by Program Commitment First COMPASS Change Team Change Project Change Meetings Above chart represents number of programs responding who answered: Commitment: Agency/organization has made formal commitment by signing the MC3 Charter. First COMPASS: Program has completed the COMPASS self-assessment tool at least once. Change Team: Program has organized and empowered an internal change team. Change Project: Participating program has completed at least one change project. Change Meetings: Participating program is represented at most or all Change Agent meetings. 9

10 2014 Steering Committee Sandra Baker - Meta House Michael Bauer - Outreach Community Health Centers Serge Blasberg - Peer GAC / NAMI Paul Brodwin - University of Wisconsin- Milwaukee BethAnn Burazin - MH Redesign & MC3 Change Agent Sue Clark - Vital Voices for Mental Health Davide Donaldson - Milwaukee Mental Health Associates Matt Drymalski - Milwaukee County CARS Janet Fleege - Milwaukee County CARS Pam Fleider - Alternatives in Psychological Consultation Mark Flower - Dryhootch Rachel Forman - Grand Avenue Club Mark Fossie - M&S Clinical Services Katy Golden - SaintA Inc. Shawn Green - Faith Partnerships Network Peter Hoeffel - NAMI Greater Milwaukee 10 Robert Huberty - Medical College of Wisconsin John Hyatt - IMPACT Bernestine Jeffers - Wisconsin DHS Jane Johnston - Horizon Health Care Steve Lancaste - Center for Veterans Issues Rochelle Landingham - Westcare WI Sue McKenzie - Rogers InHealth and WISE Alyssa Miller - Gerald Ignace Amy Moebius - MC3 Coordinator Dawn Mumaw - Milwaukee County DCSD Michelle Naples - Milwaukee County DHHS Mary Neubauer - Community Advocates Michael Nunley - Milwaukee County CARS Kelly Pethke - Milwaukee County DCSD Cindy Piotter - Meta House Jennifer Wittwer - Milwaukee County CARS Dawn Zak - Mental Health America of Wisconsin Nathan Zeiger - Bell Therapy

11 We will continue our commitment to MC3 on an operational and leadership level in order to make the health care system a person-centered community more welcoming to all we serve. - Alternatives in Psychological Consultation A change engine, a focused movement, a fresh start with vision, purpose, and momentum. - Medical College of Wisconsin I would highly recommend all agencies embrace this model. It s the right thing to do for those you serve and it s inexpensive and effective! - Mental Health America of Wisconsin Our agency has become a more welcoming community, one in which members are acknowledged for their resilience and have opportunities to strengthen it, all the while inspiring and being inspired by their peers. - Grand Avenue Club We stay involved because we want to be part of the conversation as we move closer to a one door system. - Meta House 11

12 Get Involved To learn more about MC3 or to support our efforts and join this movement, visit our website or contact Amy Moebius at or A special thank you to the Milwaukee County Behavioral Health Division for its continued support of the MC3 mission, and sincere appreciation to Tonya Simpson, Milwaukee County Department of Health & Human Services and Vickie Boneck, IMPACT, for consultation and design of this annual report.