6/6/2017. Virtual Academic Center University of Southern California Social Work In Business. Chet Taranowski Ph.D. NIEAPA /6/2017
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1 Creating a compassionate workplace Chet Taranowski Ph.D., CEAP NIEAPA /6/2017 Who am I? Ph.D., University of Illinois Worked at Aon for 23 years Past President of NIEAPA EACC Commission Positive Psychology Currently EAP counselor at Gottlieb Hospital USC Instructor NIEAPA 2017 Chet Taranowski Ph.D. 2 Virtual Academic Center University of Southern California Social Work In Business NIEAPA 2017 Chet Taranowski Ph.D. 3 1
2 What I will present today I. Why Compassion? II. What is Compassion? A. What do Buddhists say about this? B. How is this similar to Positive Psychology? III. How does one become more compassionate? IV. How do we sell this idea in the workplace? V. How does a workplace become more compassionate? VI. What I hope you will take away. NIEAPA 2017 Chet Taranowski Ph.D. 4 I learned compassion from being discriminated against. Everything bad that's ever happened to me has taught me compassion. Ellen DeGeneres, Comedian, TV host and producer We are not perfect people. We don t operate in a perfect world. NIEAPA 2017 Chet Taranowski Ph.D. 6 2
3 Why a program on Compassion? What does this have to do with the workplace & EAPs? NIEAPA 2017 Chet Taranowski Ph.D. 7 How I became interested/professional Intriguing article Emphasis on Mindfulness Buddhist Parallels to Positive Psychology Fredrickson Positive emotion Emmons - Gratitude NIEAPA 2017 Chet Taranowski Ph.D. 8 How I became interested/personal Western Religion I am not a Buddhist Retirement There is no corporate ladder any more Identity/Narcissism How are people judging me? What is really motivating about this work? Connections with individual Creating a more positive workplace NIEAPA 2017 Chet Taranowski Ph.D. 9 3
4 How does this relate to EAPs? We are compassionate people We witness suffering Our clients often live in hostile worlds Many managers want to be better leaders Engagement & Compassion What about our own workplaces? NIEAPA 2017 Chet Taranowski Ph.D. 10 What is Compassion? NIEAPA 2017 Chet Taranowski Ph.D. 11 Origins of Compassion NIEAPA 2017 Chet Taranowski Ph.D. 12 4
5 Happiness: People Matter Compassion is a key component of wellbeing Christopher Peterson NIEAPA 2017 Chet Taranowski Ph.D. 13 A Buddhist Perspective Less suffering Thich Nhat Hanh Buddhist Monk NIEAPA 2017 Chet 14 Taranowski Ph.D. A Buddhist Story Avalokitesvara NIEAPA 2017 Chet Taranowski Ph.D. 15 5
6 Western Saints of Compassion Saint Francis of Assisi NIEAPA 2017 Chet Taranowski Ph.D. 16 These are discussion to have with managers employees, & ourselves NIEAPA 2017 Chet Taranowski Ph.D. 17 Cultivating Compassion NIEAPA 2017 Chet Taranowski Ph.D. 18 6
7 P.E.R.M.A. (Seligman) Positive emotion - affect Engagement opportunity for flow Relationships Meaning sense of life purpose Accomplishment - mastery NIEAPA 2017 Chet 19 Taranowski Ph.D. Four Considerations 1. We all suffer 2. Desire is the cause of suffering 3. The cessation of suffering is letting go of craving 4. The path to achieving that cessation is awareness and living right NIEAPA 2017 Chet Taranowski Ph.D. 20 How does one move toward insight or enlightenment? A few suggestions for thought experiments based on the Four Considerations NIEAPA 2017 Chet Taranowski Ph.D. 21 7
8 Impermanence NIEAPA 2017 Chet Taranowski Ph.D. 22 Impermanence: Thought Experiments Imagine yourself at a different age in life progressing through the lifecycle Imagine your own time of death just choose one method of dying, then think of other ways imagining the loss of smaller things and work up to larger loss of car, house, eyesight, hearing. Watch a clock and contemplate the time ticking by Be aware of waking up in the morning NIEAPA 2017 Chet Taranowski Ph.D. 23 What about my son? My wife? People I know? NIEAPA 2017 Chet Taranowski Ph.D. 24 8
9 NIEAPA 2017 Chet Taranowski Ph.D. 25 Even mindedness or equanimity Seeing through projections NIEAPA 2017 Chet Taranowski Ph.D. 26 Parataxic distortions: Question your current projections. Does everyone see the person as you do? Do other see qualities in them that you don t? Regarding your friend, are there people who don t like them and see something else in them? If you know the other person, by empathizing with their perspective, would your view change? Harry Stack Sullivan NIEAPA 2017 Chet Taranowski Ph.D. 27 9
10 In considering projections with managers Do you experience strong feeling about that person that I can t explain? Do you often feel excited, inflated, upset, anxious, angry or obsessive about the relationship? So could there be a projection? NIEAPA 2017 Chet Taranowski Ph.D. 28 Right Speech: Being viewed as possessing wisdom Introspection: about your own thoughts and feelings Empathy: A sense of caring for the other Careful choice of word: an essential component NIEAPA 2017 Chet Taranowski Ph.D. 29 Focus on positive emotions, NIEAPA 2017 Chet Taranowski Ph.D
11 Barbara Fredrickson Ph.D. University of North Carolina Positive emotions: Broaden & Build NIEAPA 2017 Chet 31 Taranowski Ph.D. Positive Emotions 1. Joy 2. Gratitude 3. Serenity 4. Interest 5. Hope 6. Pride 7. Amusement 8. Inspiration 9. Awe 10. Love. NIEAPA 2017 Chet 32 Taranowski Ph.D. Thought Exercise Feel the emotion May I be free from suffering May others be free of suffering May my children be free from suffering May my spouse be free from suffering May all I whom see be free from suffering NIEAPA 2017 Chet Taranowski Ph.D
12 Gratitude NIEAPA 2017 Chet Taranowski Ph.D. 34 Gratitude Exercises Seligman/Emmons Three Good Things Gratitude letter Compassion related Feel thankfulness for what we have today Thank people who have helped us Ask for help when we need it Reflecting on kindness from the past Thanking our parents NIEAPA 2017 Chet Taranowski Ph.D. 35 What really makes humans happy? People count NIEAPA 2017 Chet Taranowski Ph.D
13 Compassion vs Narcissism NIEAPA 2017 Chet Taranowski Ph.D. 37 Scrooge was confronted about his own narcissism NIEAPA 2017 Chet Taranowski Ph.D. 38 Narcissism: What is really important? Seeing yourself through the eyes of compassion. Self-inflated position toward ourselves. Being a spiritual narcissist (holier than others). What is the image of myself I m grasping? Am I really empathizing with and feeling compassion for others? Am I worried about my status or image? How might my efforts at protecting myself be causing me more suffering? NIEAPA 2017 Chet Taranowski Ph.D
14 Compassion vs Compassion Fatigue The path of compassion requires the fierce & brave heart of a warrior. NIEAPA 2017 Chet Taranowski Ph.D. 40 Self Compassion NIEAPA 2017 Chet Taranowski Ph.D. 41 Compassion at the workplace NIEAPA 2017 Chet Taranowski Ph.D
15 Is the workplace compassionate? Most companies are not very compassionate. People are often treated as objects Many people don t like their work. Many dread work and often uses alcohol & drugs to cope. There are no prisons at corporations, but many hide suffering in their basements NIEAPA 2017 Chet Taranowski Ph.D. 43 Sources of workplace suffering Suffering can come from external sources Economic, Loss, Illness Downsizing, change, stress, etc. Workplace bullies Injustice Lack of trust Relationship issues NIEAPA 2017 Chet Taranowski Ph.D. 44 Selling the idea Reasons for compassion at work The business case The personal case NIEAPA 2017 Chet Taranowski Ph.D
16 47 6/6/2017 Why cultivate compassion? The business case Contributes to resilience, Profitability Higher customer retention Fuels collective capabilities such as learning and creativity Employee engagement NIEAPA 2017 Chet Taranowski Ph.D I am doing something I am good at 2. I have all the things I need to do my job 3. I know what I should be doing 4. Every week someone notices something good about my work 5. People care about me at work 6. I have a mentor at work 7. People listen to my opinions 8. I understand how my job is related to the goals of the company 9. The people around me want to do a good job too. 10.I have a good friend at work 11.I get respectful feedback at work 12.There are opportunities to further my career. Gallup: Elements of quality management NIEAPA 2017 Chet Taranowski Ph.D. Compassion at work: Other reasons Contributes to innovation service quality, collaboration, retaining talented people, change. NIEAPA 2017 Chet Taranowski Ph.D
17 Most managers want to do the right thing The personal case Human Needs at work Self interest The need to care The need for meaning NIEAPA 2017 Chet Taranowski Ph.D. 49 Feeling empty? This is an opportunity to make you job a calling. NIEAPA 2017 Chet Taranowski Ph.D. 50 Awaking Compassion 1. Noticing 2. Interpreting 3. Feeling 4. Acting NIEAPA 2017 Chet Taranowski Ph.D
18 1. Notice Curiosity People don t express suffering due to shame. Most workplaces rely on punishment. which masks suffering; We notice the rule being broken rather than the person behind the rule NIEAPA 2017 Chet Taranowski Ph.D Interpreting Everything is Awesome! We quickly blame individuals. He does not deserve compassion, often due to stereotypes How do we understand our own capacity to respond? If we feel we don t have the skill or resources, we won t NIEAPA 2017 Chet Taranowski Ph.D Feeling: Imbuing others with worth Cultivating presence Empathy for Suffering Build perceptive engagement Cultivate capacity for attunement, Empathetic listening Foster mindfulness NIEAPA 2017 Chet Taranowski Ph.D
19 Psychology and Mindfulness Ellen Langer Ph.D. Social psychologist Harvard University 55 What if they are not doing their work? Will employees who are given compassion take advantage of it? NIEAPA 2017 Chet Taranowski Ph.D Action/Acting What do you actually do? Giving people time to cope with suffering Giving task flexibility and buffering Monitoring and listening Providing reassurance and safety Having rituals, memorials and mementos Generating resources NIEAPA 2017 Chet Taranowski Ph.D
20 Awakening compassion in entire organizations Seeking Positive Deviance Building Compassion Competence Leading for Compassion Competence Creating a Culture of Compassion Competence Investing in Compassion Competence NIEAPA 2017 Chet Taranowski Ph.D. 58 Positive deviance NIEAPA 2017 Chet Taranowski Ph.D. 59 Compassion Competence Honoring compassionate acts Greater speed in addressing suffering Making resources available May be material or emotional Building an infrastructure to respond NIEAPA 2017 Chet Taranowski Ph.D
21 Not Compassion Competence Compassion must be customized to the suffering Not rote & automatic NIEAPA 2017 Chet Taranowski Ph.D. 61 A Culture of Compassion Teaching people basic assumptions about human nature and relationships when you live values that view humans as basically good the positive default assumption more generous interpretations of suffering and legitimize compassion Continually modeling positive values, goals & aspirations Retell stories of compassion in organizational history NIEAPA 2017 Chet Taranowski Ph.D. 62 The other side of culture NIEAPA 2017 Chet Taranowski Ph.D
22 Leading for Compassion Competence 1. Leading with compassion 2. Leading for compassion NIEAPA 2017 Chet Taranowski Ph.D. 64 Obstacles to compassionate organizations Tolerance of incivility, disrespect or injustice Self-interest at the core of the culture with little emphasis on shared humanity. A system that focuses solely on protecting itself from risk Organizational leaders readily generate blame for errors Work overload characterizes the workplace An organization led by someone who models only self-interest, A system dominated by stories showing a lack of compassion Stories that spread self-interest or a punitive approach to suffering, even when the organization has a mission of compassion NIEAPA 2017 Chet Taranowski Ph.D. 65 What I hope you might take away NIEAPA 2017 Chet Taranowski Ph.D
23 Resource s NIEAPA 2017 Chet Taranowski Ph.D. 67 Charter for Compassion NIEAPA 2017 Chet Taranowski Ph.D. 68 NIEAPA 2017 Chet Taranowski Ph.D
24 NIEAPA 2017 Chet Taranowski Ph.D. 70 Thanks for listening Chet Taranowski, Ph.D. CEAP NIEAPA
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