COURSE LISTING. Courses Listed. Training for Cloud with SAP Hybris in Service Cloud (C4C) 23 August 2018 (06:31 BST) Fortgeschrittene.

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1 Training for Cloud with SAP Hybris in Service Cloud (C4C) Courses Listed Fortgeschrittene C4C10 - SAP Hybris Cloud for Customer Administration C4C10E - SAP Hybris Cloud for Customer Administration C4C14 - SAP Hybris Service Cloud C4C14E - SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud Zertifizierung C_C4C14_ SAP Certified Application Associate - SAP Hybris Service Cloud 1708 Page 1 von

2 All available schedules in your selection C4C10E SAP Hybris Cloud for Customer Administration Germany Online CLOUD FOR CUSTOMER 1708 English Online (EUR) C4C14E SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud Germany Online CLOUD FOR CUSTOMER 1708 English Online (EUR) C4C14 SAP Hybris Service Cloud Germany Classroom: Walldorf CLOUD FOR CUSTOMER 1805 German 5 Nov - 6 Nov , (EUR) C4C10 SAP Hybris Cloud for Customer Administration Germany Classroom: Ratingen CLOUD FOR CUSTOMER 1805 German 24 Sep - 26 Sep , (EUR) Page 2 von

3 C4C10 SAP Hybris Cloud for Customer Administration (continued) Germany Classroom: Walldorf CLOUD FOR CUSTOMER 1805 German 5 Dec - 7 Dec , (EUR) C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 Germany Certification: München SEE CERTIFICATION DETAIL German 24 Aug - 24 Aug (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 24 Aug - 24 Aug (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 31 Aug - 31 Aug (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 31 Aug - 31 Aug (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 31 Aug - 31 Aug (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 7 Sep - 7 Sep (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 7 Sep - 7 Sep (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 7 Sep - 7 Sep (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 14 Sep - 14 Sep (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 14 Sep - 14 Sep (EUR) Page 3 von

4 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 (continued) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 14 Sep - 14 Sep (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 14 Sep - 14 Sep (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 21 Sep - 21 Sep (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 21 Sep - 21 Sep (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 21 Sep - 21 Sep (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 21 Sep - 21 Sep (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 28 Sep - 28 Sep (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 5 Oct - 5 Oct (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 12 Oct - 12 Oct (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 12 Oct - 12 Oct (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 12 Oct - 12 Oct (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 12 Oct - 12 Oct (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 12 Oct - 12 Oct (EUR) Page 4 von

5 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 (continued) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 19 Oct - 19 Oct (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 26 Oct - 26 Oct (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 26 Oct - 26 Oct (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 26 Oct - 26 Oct (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 26 Oct - 26 Oct (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 16 Nov - 16 Nov (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 16 Nov - 16 Nov (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German Nov - Nov (EUR) Page 5 von

6 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 (continued) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German Nov - Nov (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German Nov - Nov (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German Nov - Nov (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 26 Nov - 26 Nov (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 29 Nov - 29 Nov (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Page 6 von

7 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 (continued) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Ratingen SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec (EUR) Germany Certification: Berlin SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec (EUR) Germany Certification: Hamburg SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 8 Feb - 8 Feb (EUR) Page 7 von

8 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 (continued) Germany Certification: München SEE CERTIFICATION DETAIL German 1 Mar - 1 Mar (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar (EUR) Germany Certification: Walldorf SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 22 Mar - 22 Mar (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 12 Apr - 12 Apr (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 17 May - 17 May (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 28 Jun - 28 Jun (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 12 Jul - 12 Jul (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 1 Aug - 1 Aug (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 22 Aug - 22 Aug (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 13 Sep - 13 Sep (EUR) Page 8 von

9 C_C4C14_1708 SAP Certified Application Associate - SAP Hybris Service Cloud 1708 Germany Certification: München SEE CERTIFICATION DETAIL German 27 Sep - 27 Sep (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 18 Oct - 18 Oct (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 8 Nov - 8 Nov (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 29 Nov - 29 Nov (EUR) Germany Certification: München SEE CERTIFICATION DETAIL German 13 Dec - 13 Dec (EUR) Page 9 von

10 C4C10E - SAP Hybris Cloud for Customer Administration Kursankündigungen In this course you will learn how to set up and run SAP Hybris Cloud for Customer effectively for your day-to-day business. Ziele This course will prepare you to: Use the SAP Hybris Cloud for Customer administrative functions to effectively manage the needs of the business Create an organization structure enabling customers to use the solution to meet the needs of the business Migrate data into the application and troubleshoot migration issues Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer Set up and configure the solution to manage business processes including sales, marketing, service and social Describe the integration scenarios available with SAP Hybris Cloud for Customer Adapt and extend the solution to meet customer-specific needs Configure and use the mobile features of SAP Hybris Cloud for Customer Demonstrate the reporting capabilities of the system Zielgruppe Business Process Architect Program / Project Manager System Administrator Softwarerelease SAP Hybris Cloud for Customer 1708 Inhalt Introduction to SAP Hybris Cloud for Customer Articulating the Functional Capabilities of SAP Hybris Cloud for Customer Starting the Project Preparing for the Implementation Project Describing Fine Tuning Describing Q-Gates Account and Contact Management Understanding the Basic Functions of Account and Contact Management Products and Price Lists Understanding Products and Price List Concepts in SAP Hybris Sales Cloud Organizational Structure Explaining the Role of an Organizational Structure in the Solution Territory Management Defining Complex Territory Hierarchy Structures User and Role Management Maintaining Employees and Explain What a Business User Is Data Migration Guiding Your Customer on Which Data Should Be Migrated Erforderliches Wissen CRM/SD domain knowledge Page 10 von

11 Integration Describing Integration Scenarios with CRM and ECC Describing Integration with Microsoft Outlook Describing the Benefits of Integration with Social Media Notifications, Workflow, and Approvals Setting Up an Approval Process for Opportunities Personalization and Extensibility Describing How to Use Personalization and Adaptation Analytics Framework Exploring the Standard Reports and Create or Modify Views for Those Reports Mobile Describing the Different Mobile Access Options Solution Walkthrough Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough Preparing for Go-Live Describing the Necessary Go-Live Activities Hinweise This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4C50e. This course also does not cover Software Development Kit (SDK). This is covered in course C4C30e. Page 11 von

12 C4C14E - SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud SAP Hybris Service Cloud Kursankündigungen In this course you will learn how to implement SAP Hybris Service Cloud. This will include configuration of service processes, including topics such as business process configuration, warranty management, registered products, and service levels. Ziele This course will prepare you to: Translate customer business needs to best practice business scenarios in SAP Hybris Service Cloud Set up and configure the solution to manage SAP Hybris Service Cloud business processes Describe the integration scenarios available with SAP Hybris Service Cloud Demonstrate SAP Hybris Service Cloud reporting capabilities Describe integration scenarios of SAP Hybris Service Cloud with SAP Hybris Commerce Cloud Explain the different communication channels that are supported in Hybris Service Cloud Explain and set up Service Levels, Categories and Work Distribution Understand knowledge base functionality in Service Tickets Explain and set up Registered Products and Installed Bases Explain and set up Warranty Management and maintenance plan in Tick Explain and maintain the role of Resource Scheduler & Time Recordin Tickets Understand Service Contracts in SAP Hybris Service Cloud Configure and Explain Visit planning in tickets Explain Response templates and its determination in Tickets Explain SAP Hybris Cloud for Customer Work Ticket integration with Zielgruppe Application Consultant Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Enterprise Architect Industry Specialist Program / Project Manager Solution Architect System Administrator Trainer User Erforderliches Wissen CRM/Service domain knowledge Softwarerelease SAP Hybris Cloud for Customer 1708 Inhalt Introduction to SAP Hybris Service Cloud Describing the Functional Capabilities of SAP Hybris Service Cloud Communication Channels Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud Service Levels, Categories and Work Distribution Explaining Service Levels, Categories and Work Distributions Page 12 von

13 Knowledge Base Understanding Knowledge Base Functionality in Service Tickets Registered Products and Installed Base Explaining Registered Products and Installed Bases Warranty Management Explaining Warranty Management in Tickets Maintenance Plans Explaining Maintenance Plans in Tickets Resource Scheduling and Time Recording Explaining the Role of Resource Scheduler and Time Recording in Tickets Contracts Understanding Service Contracts in SAP Hybris Service Cloud Templates and Reporting Explaining Response Templates and Their Determination in Tickets Case Management Understanding Case Management in SAP Hybris Service Cloud SAP Enterprise Resource Planning (ERP) Integration Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP SAP Hybris Service Cloud SAP Hybris Commerce Cloud Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud Introduction to SAP Hybris Service Cloud Describing the Functional Capabilities of SAP Hybris Service Cloud Page 13 von

14 Communication Channels Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud Service Levels, Categories and Work Distribution Explaining Service Levels, Categories and Work Distributions Knowledge Base Understanding Knowledge Base Functionality in Service Tickets Registered Products and Installed Base Explaining Registered Products and Installed Bases Warranty Management Explaining Warranty Management in Tickets Maintenance Plans Explaining Maintenance Plans in Tickets Resource Scheduling and Time Recording Explaining the Role of Resource Scheduler and Time Recording in Tickets Contracts Understanding Service Contracts in SAP Hybris Service Cloud Templates and Reporting Explaining Response Templates and Their Determination in Tickets Case Management Understanding Case Management in SAP Hybris Service Cloud SAP Enterprise Resource Planning (ERP) Integration Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP Page 14 von

15 SAP Hybris Service Cloud SAP Hybris Commerce Cloud Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud Introduction to SAP Hybris Service Cloud Describing the Functional Capabilities of SAP Hybris Service Cloud Communication Channels Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud Service Levels, Categories and Work Distribution Explaining Service Levels, Categories and Work Distributions Knowledge Base Understanding Knowledge Base Functionality in Service Tickets Registered Products and Installed Base Explaining Registered Products and Installed Bases Warranty Management Explaining Warranty Management in Tickets Maintenance Plans Explaining Maintenance Plans in Tickets Resource Scheduling and Time Recording Explaining the Role of Resource Scheduler and Time Recording in Tickets Contracts Understanding Service Contracts in SAP Hybris Service Cloud Page 15 von

16 Templates and Reporting Explaining Response Templates and Their Determination in Tickets Case Management Understanding Case Management in SAP Hybris Service Cloud SAP Enterprise Resource Planning (ERP) Integration Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP SAP Hybris Service Cloud SAP Hybris Commerce Cloud Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud Introduction to SAP Hybris Service Cloud Describing the Functional Capabilities of SAP Hybris Service Cloud Communication Channels Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud Service Levels, Categories and Work Distribution Explaining Service Levels, Categories and Work Distributions Knowledge Base Understanding Knowledge Base Functionality in Service Tickets Registered Products and Installed Base Explaining Registered Products and Installed Bases Warranty Management Explaining Warranty Management in Tickets Page 16 von

17 Maintenance Plans Explaining Maintenance Plans in Tickets Resource Scheduling and Time Recording Explaining the Role of Resource Scheduler and Time Recording in Tickets Contracts Understanding Service Contracts in SAP Hybris Service Cloud Templates and Reporting Explaining Response Templates and Their Determination in Tickets Case Management Understanding Case Management in SAP Hybris Service Cloud SAP Enterprise Resource Planning (ERP) Integration Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP SAP Hybris Service Cloud SAP Hybris Commerce Cloud Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud Page 17 von

18 C4C14 - SAP Hybris Service Cloud Dauer 2 Tage Kursankündigungen In this course you will learn how to implement SAP Hybris Service Cloud. This will include configuration of service processes, including topics such as business process configuration, warranty management, registered products, and service levels. Ziele This course will prepare you to: This course will prepare you to: Translate customer business needs to best practice business scenarios in SAP Hybris Service Cloud Set up and configure the solution to manage SAP Hybris Service Cloud business processes Describe the integration scenarios available with SAP Hybris Service Cloud Demonstrate SAP Hybris Service Cloud reporting capabilities Describe integration scenarios of SAP Hybris Service Cloud with SAP Hybris Commerce Cloud Explain the different communication channels that are supported in SAP Hybris Service Cloud Explain and set up Service Levels, Categories and Work Distributions Understand knowledge base functionality in Service Tickets Explain and set up Registered Products and Installed Bases Explain and set up Warranty Management and maintenance plan in Tickets Explain and maintain the role of Resource Scheduler & Time Recording in Tickets Understand Service Contracts in SAP Hybris Service Cloud Configure and Explain Visit planning in tickets Explain Response templates and its determination in Tickets Explain SAP Hybris Cloud for Customer Work Ticket integration with ERP Zielgruppe Application Consultant Page 18 von

19 Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Enterprise Architect Industry Specialist Program / Project Manager Solution Architect System Administrator Trainer User Erforderliches Wissen CRM/Service domain knowledge Softwarerelease SAP Hybris Cloud for Customer 1805 Inhalt Introduction to SAP Hybris Service Cloud Communication Channels Service Levels, Categories and Work Distribution Knowledge Base Registered Products and Installed Base Warranty Management Maintenance Plans Resource Scheduling and Time Recording Contracts Page 19 von

20 Templates and Reporting Case Management SAP Enterprise Resource Planning (ERP) Integration SAP Hybris Service Cloud SAP Hybris Commerce Cloud Hinweise Die Schulungsunterlagen sind nur in englischer Sprache verfügbar. Page 20 von

21 C4C10 - SAP Hybris Cloud for Customer Administration Dauer 3 Tage Kursankündigungen In this course you will learn how to set up and run SAP Hybris Cloud for Customer effectively for your day-to-day business. Ziele Use the SAP Hybris Cloud for Customer administrative functions to effectively manage the needs of the business Create an organization structure enabling customers to use the solution to meet the needs of the business Migrate data into the application and troubleshoot migration issues Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer Set up and configure the solution to manage business processes including sales, marketing, service and social Describe the integration scenarios available with SAP Hybris Cloud for Customer Adapt and extend the solution to meet customer-specific needs Learn about the mobile features of SAP Hybris Cloud for Customer Demonstrate the reporting capabilities of the system Zielgruppe Business Process Architect Program / Project Manager System Administrator Softwarerelease SAP Hybris Cloud for Customer 1805 Inhalt Introduction to SAP Hybris Cloud for Customer Starting the Project Account and Contact Management Products and Price Lists Organizational Structure Territory Management User and Role Management Data Migration Integration Notifications, Workflow, and Approvals Personalization and Extensibility Analytics Framework Mobile Solution Walkthrough Hinweise This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4C50. This course also does not cover Software Development Kit (SDK). This is covered in course C4C30. The course material is only available in English. Erforderliches Wissen CRM/SD domain knowledge Page 21 von

22 COURSES LISTING C_C4C14_ SAP Certified Application Associate - SAP Hybris Service Cloud 1708 Beschreibung The SAP Certified Application Associate SAP Hybris Service Cloud 1708 certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Hybris Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. Number of questions Dauer 180 Hinweise To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Page 22 von

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