Achieving Performance Excellence Using Emotional Intelligence

Transcription

1 Achieving Performance Excellence Using Emotional Intelligence Page 1 of 9

2 Why Attend The performance of individuals is important as it determines the individuals success and the survival of the organization. In this course we will provide participants with the means to improve their performance levels through the competency that, more than any other, impacts everything one says and does. Emotional intelligence (EI) is that competency and it has been proven to be an important predictor of performance in the workplace, a strong driver of leadership and a main force behind personal and organizational excellence. Participants to this course will explore and apply strategies that focus their energies and help them connect constructively with customers and colleagues for a more engaged and performing work environment. Course Methodology The course features the use of interactive exercises, a variety of activities and roleplays focused on the development of EI. This course builds on the use of psychometrics that help participants identify their emotional intelligence abilities. Course Objectives By the end of the course, participants will be able to: Explain the link between EI and performance Identify their personal and social competence scores Develop their personal competence to optimize professional success Develop their social competence to optimize organizational success Apply the EI blueprint for continuous improvement Target Audience Individuals, business professionals, and managers/project managers, who want to enhance their personal, professional, and organizational performance for a successful life. Target Competencies Empathy Teamwork Customer service Anger management Stress tolerance Change tolerance Self-awareness Social-awareness Flexibility Assertiveness Note Course Outline Emotional intelligence is linked to performance The ROI of developing emotional intelligence Effective EI skills predict leadership excellence EI predicts successful individual performance EI predicts successful organizational performance EI is a key differentiator for your personal brand EI is a key differentiator for your organizational environment EI assessment and EQ score Emotional Intelligence: The personal competence Emotional intelligence, IQ, and personality Page 2 of 9

3 EQ IQ Personality The bedrock of EI: Self-awareness When emotions hijack our ability to reason The emotional brain The rational brain Personal competence: What I see Accurately perceiving my emotions Staying aware of my emotions as they happen Personal competence: What I do Using awareness of my emotions to stay flexible Using awareness of my emotions to positively direct my behavior Emotional Intelligence: The social competence Social competence: What I see Accurately picking up on emotions in other people Understanding what is really going on Focusing on understanding rather than judging Avoiding triggering emotional hijacks in others Using questions Avoiding statements Social competence: What I do Using awareness of my emotions to manage interactions successfully Using awareness of others emotions to manage interactions successfully Personal Competence Management Self-awareness strategies Quit treating my feelings as good or bad Observing the ripple effect from my emotions Leaning into my discomfort Feeling my emotions physically Knowing who and what pushes my buttons Watching myself like a hawk Visiting my values Seeking feedback Self-management strategies Breathing right Creating an emotion list versus a reason list my goals public Counting to ten Sleeping on it Smiling and laughing more Taking control of my self-talk Cleaning up my sleep hygiene Including a mental recharge in my schedule Page 3 of 9

4 Social Competence Management Social awareness strategies Greeting people by name Watching body language timing everything Developing a back-pocket question Not taking notes at meetings Watching EQ at the movies Practicing the art of listening Stepping into their shoes Seeking the whole picture Catching the mood of the room Relationship management strategies Being open and curious Avoiding giving mixed signals Taking feedback well Building trust Having an Open-door policy Only getting mad on purpose Acknowledging the other person s feelings Explaining my decisions, not just make them my feedback direct and constructive Aligning my intention with my impact Offering a Fix-it statement during a broken conversation Page 4 of 9

5 Location & Date Oct, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant Per participant Fees + VAT as applicable UAE Tax Registration Number Page 5 of 9

6 Courses in Interpersonal Skills and Self Development Dates Course Name Nov, Nov, 2018 High Performance Teams 2-6 Dec, Dec, 2018 ILM Endorsed Win-Win Negotiation Skills US$ Dec, Dec, 2018 Creative Thinking and Innovation Techniques Dec, Dec, Dec - 3 Jan, Jan, Jan, Feb, 2019 ILM Endorsed Win-Win Negotiation Skills Feb, 2019 High Performance Teams Feb, 2019 Managing Conflict: Power through Influence Feb, Feb, Mar, Mar, Mar, 2019 Certified Master Negotiator 31 Mar - 4 Apr, 2019 Communication and Relationship Management Skills 31 Mar - 4 Apr, 2019 Creative Thinking and Innovation Techniques Apr, 2019 Riyadh Apr, 2019 The Power of Positive Attitude Apr, 2019 Cairo 28 Apr - 2 May, 2019 Emotional Intelligence: Strategies for Language Location Fees Page 6 of 9

7 Courses in Interpersonal Skills and Self Development Dates Course Name Language Location Fees Success 28 Apr - 2 May, 2019 ILM Endorsed Win-Win Negotiation Skills Jun, Jun, Jul, Jul, 2019 ILM Endorsed Win-Win Negotiation Skills 7-11 Jul, Jul, 2019 High Performance Teams 4-8 Aug, 2019 Kuala Lumpur Aug, 2019 Managing Conflict: Power through Influence Aug, Sep, 2019 Riyadh 8-12 Sep, 2019 The Power of Positive Attitude Sep, Sep, 2019 Bootcamp Beirut US$ Sep, 2019 Happiness: Sustaining a Motivating Work Culture US$ Sep, 2019 Creative Thinking and Innovation Techniques Bootcamp Beirut US$ Sep - 3 Oct, 2019 Creative Thinking and Innovation Techniques Oct, Oct, 2019 Abu Dhabi Oct, 2019 Certified Master Negotiator Oct, 2019 Communication and Relationship Management Skills Oct, Nov, 2019 Emotional Intelligence: Strategies for Success Nov, 2019 Page 7 of 9

8 Courses in Interpersonal Skills and Self Development Dates Course Name Nov, 2019 Managing Conflict: Power through Influence Nov, 2019 ILM Endorsed Win-Win Negotiation Skills Nov, 2019 High Performance Teams 8-12 Dec, 2019 Creative Thinking and Innovation Techniques 8-12 Dec, Dec, Dec, Dec, Dec, 2019 Happiness: Sustaining a Motivating Work Culture US$ 3600 Language Location Fees Page 8 of 9

9 Courses in Interpersonal Skills and Self Development Dates Course Name Language Location Fees Page 9 of 9