Lamberto Nonno Health and Safety Seminar - OIL & GAS UK 6 October beyond human factors, the brain factor 1

Transcription

1 Lamberto Nonno Health and Safety Seminar - OIL & GAS UK 6 October 2016 beyond human factors, the brain factor 1

2 you can t connect the dots looking forward; you can only connect them looking backward. So you have to trust that the dots will somehow connect in your future S. Jobs 2

3 it is the most responsive to change that survives. 3

4 Incidents root causes 4 time

5 Regulations Standards Training Mgmt Systems approaches Process Safety BBS Safety Lead Human Factors 5 evolution

6 there s someone in my head, but it s not me 6

7 In each of us there is another whom we don t know C. Jung 7

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9 On top of shaping single behaviours that fit all on top of extrinsically showing our priorities to our employees on top of designing our workplaces to fit a general human condition Designing an approach where we develop a purpose of safety? we solve the need of the people as opposed to the need to complete a task? we lead our employees into feeling unease and assertive? 9

10 hanging out with the wrong right crowd 10

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12 orbito-frontal cortex 12

13 change is pain 13

14 I knew I had to transform Alcoa, but you can t order people to change. That s not how the brain works. So I decided I was going to start by focusing on one thing. If I could start disrupting the habits around one thing, it would spread throughout the entire company. P. O Neill 14

15 prefrontal cortex amygdala 15

16 cultures shape brain and brains shape culture 16

17 The challenge: Your beliefs and behaviors are not things that you can simply learn. They are changes in brain structure and neuronal connections. The good news: Research in neuroplasticity shows that whatever activity, repeated and practiced for long enough, creates physical changes in the brain. 17

18 Engaged and motivated If you acknowledge the value, your brain releases the neurochemicals necessary to create new connections and structural change. When disengaged...? Initial changes Initial changes are temporary: your brain sets up the change but that becomes permanent only if the behavioral outcome is significant, good or bad. In short term? 18

19 hacking the brain 19

20 Gamification 20

21 peers HSE Leading Indicators 21

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23 50% increase of employees' participation in our safety observation program Three times year-on-year increase of site visits & engagements sessions by all Senior and Front Line Leaders 40% reduction of recordable incidents year-on-year 23

24 work reward challenge work reward 2016 Baker Hughes Incorporated. All Rights Reserved. dopamine time time Dopamine is released to encourage our response and drives us to act. Therefore in anticipation of receiving the reward, motivating us to achieve something good or avoid something bad. 24

25 The reason why we stay focused is the brain predicting another dopamine reward. This is the fuel of positive reinforcement and intrinsic motivation. 25

26 the Perfect HSE Day 26

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28 It was fundamental that we shifted our thinking from just counting the recordables, to celebrating the success. People want more of the good stuff as opposed to keep telling them about the bad stuff. And by letting people know, it became contagious. J. Hinton 28

29 We cannot change the cards we are dealt, but our evolution will be dictated by how we play the game. 29