LEADERSHIP AND EMPOWERMENT 1
|
|
- Janis Wiggins
- 6 years ago
- Views:
Transcription
1 ACTION 1: Test what you have learnt about empowerment and empowering delegation with this case study. Ask yourself if you might feel empowered in this situation and if the leaders are applying the basic elements of empowerment CASE STUDY 1: THE CASE OF LAURA AND JOHN Laura has just been appointed manager of a national bank branch office. Her boss at the main office, John, is ambitious and has high expectations in turning it into one of the bank s best performing divisions. One of her first decisions is to raise her five employees salaries to equal the bank s other administrative personnel. When John finds out about it, he says it s a risky move and that she should have checked with him first. He is concerned about setting a precedent for other divisions and that her decision seems to show she has no control over her people. Laura stands firm. She says she is ready to back her decision with performance measures which she will regularly update. A few weeks later, a regional magazine Women in Business talks to Laura about writing an article on her work and how her career has evolved. She is quite excited and sees it as a great opportunity to inspire other women to work in the financial sector as well as promote her division and customer service approach. The day after the magazine publishes the article, John calls Laura to express his disappointment in her participating in the article without asking him about it. He says the bank has specialists in communications and public relations that are trained to handle media demands and they should have been informed. One month after the incident, a customer enters the branch with a check in foreign currency. He has had an account at the branch for more than 35 years. The bank policy is for any check deposit in foreign currency over 2,500 to be held for five days until the money is released from the issuing bank. Laura tells the customer that unfortunately she is not authorized to liquidate the funds immediately. About an hour later, she receives a call from John. He s furious. The customer called the main office asking whether something could be done to release his funds faster. John reminds Laura that this is a long-term customer and that besides his account, he also has a mortgage and significant investments with the bank. He tells her that she should have used more common sense and is very upset because he now has to take care of the damage caused. When Laura hangs up the telephone, she is ready to resign. LEADERSHIP AND EMPOWERMENT 1
2 Was Laura empowered as the branch manager? Why or why not? Explain based on the fundamental elements of empowerment and empowering delegation: What would John need to do differently to prevent Laura from resigning? What advice would you give Laura in her relations with John? LEADERSHIP AND EMPOWERMENT 2
3 ACTION 1: Test what you have learnt about empowerment and empowering delegation with this case study. Ask yourself if you might feel empowered in this situation and if the leaders are applying the basic elements of empowerment CASE STUDY 2: THE CASE OF DAN AND VICTORIA It is Dan s fourth day as Creative Director at an advertising agency. He s already been given his first campaign and has a team of people he can assign the work to. There are another two creative directors with the same type of portfolio as Dan, and they all report to Victoria. She believes her direct collaborators have the skills and experience needed to do their jobs well (that s why she hired them) and expects Dan to present an incredible advertising campaign in four weeks for approval. Dan dives right in. He plans a provocative ad, describes his concept to the members of his team and sends them off to do their work. Dan believes in his relaxed approach, considering the conversations he s had with his colleagues. Victoria has given the other creative directors great freedom and it seems as though they are doing very well so he thinks it s the right approach to give his team the same level of freedom. He believes everyone needs space to think creatively so he chooses not to interfere. At the beginning of the third week, Dan calls his team to combine everyone s work before his presentation to Victoria. He s horrified at the result. The ad text is weak, the graphic material is amateur and someone has even changed the slogan - which had been agreed upon with the team - for something unrecognizable. Victoria trusted him to manage the project and Dan though the members of his team would do their work but they have disappointed him. The organization s management philosophy is based on trust and empowerment meaning he has a hard time understanding how these incompetent people have been able to hold onto their jobs all this time. He surely has the worst team in the business! After lecturing each one of them on how poorly they had implemented his vision, he gives each person specific instructions as to what to do and when to do it. Afterwards, he called Victoria to request a meeting as he d like to discuss replacing his team with her. LEADERSHIP AND EMPOWERMENT 3
4 What went wrong here? After all, Dan gave his team members a vision and gave them the responsibility to bring it to life. Why didn t they follow through? What is Dan s idea of empowerment? Which elements does he use and which does he not use in creating an empowered workplace? What is Victoria s responsibility in all of this? What can she do to help Dan adapt to his new position? LEADERSHIP AND EMPOWERMENT 4
5 SOLUTION SUGGESTED FOR CASE STUDY 1 Was Laura empowered in her role as the branch manager? Why or why not? Explain in terms of the fundamental elements of empowerment and empowering delegation. Laura was not empowered. She was given responsibility with very little authority. John did not make the limits of her authority clear to her and she did not clarify them. John continuously says Laura s decisions are wrong after she has taken them. This undermines her confidence in being able to do her job at the expected level and causes her to question herself. She started off by defending her decisions. But when John reprimanded her twice about taking the initiative, she decided to play it safe. This also blew up in her face as John had expected she would use common sense and break with the policy with that particular customer. Laura is in a losing situation. John s use of empowerment is inconsistent which affects the trust in their working relationship. Instead of offering Laura support to make correct decisions, John lets her fail without any guidance. Plus, the communication between them is weak. John did not give Laura a core vision or any values to support her in her decision making; he just expects her common sense to be like his without explaining what he expects of her. The final result is a boss that can t give any control away and an experienced team member willing to leave her job before she starts questioning her judgement and competence. However, Laura is not innocent. She should have taken the initiative to ask John if he thought the magazine interview would have been a good idea. She also did not ask for his authorization to make an exception to the foreign currency policy, which is something a manager with more initiative could have done. What would John need to do differently to prevent Laura from resigning? John should take a look at his micro-management. He has many of the classical symptoms of a poor leader. He likes having control and does not have must confidence in Laura and wants things to be done his way. LEADERSHIP AND EMPOWERMENT 5
6 He needs to become familiar with the benefits of effective empowerment and delegation and the disadvantages of not practicing them. For example, his micro-management means he has less time to focus on his own priorities. John must give Laura a strong, orienting vision to help her make decisions. When he believes she has a similar outlook to his own and that of the rest of the organization, he will be more confident about her decisions - even when they differ from his. He also needs to open up channels of communication in order to recognize her merits as well as offer her constructive feedback. This will create a sense of achievement and help her develop more confidence. Consistency is a huge problem. John needs to decide how much authority he wants to give Laura and make his expectations clear. This will help them work together more effectively and give them the trust that they mutually support and appreciate each other. What advice would you give Laura in her relations with John? Laura needs to ask John about his vision for the branch office and clarify the degree of authority she has to make her own decisions. Thus, it will be easier for her to decide when to ask for help and when to trust in her own judgement. As John becomes used to giving up control and letting up on his tendency to micro-manage, Laura will have to become more assertive. She must ask for feedback meetings to come up with shared goals - the more they can learn from each other s styles and priorities, the better. She also needs to be more proactive in her relations with him when she finds herself in unusual circumstances. SOLUTION SUGGESTED FOR CASE STUDY 2 What went wrong here? After all, Dan gave his team members a vision and gave them the responsibility to bring it to life. Why didn t they follow through? Dan gave his team too much power, but not enough direction. This gave rise to people working in very different directions. Allowing them to do their work in the best possible way is very different from allowing them to do what they want! A convincing vision must not be communicated just once: it must be reinforced again and again with actions and words. Dan delegated the task and the plan, but did not communicate his vision. Without a strong and shared vision, his team went off at a tangent. LEADERSHIP AND EMPOWERMENT 6
7 What is Dan s idea of empowerment? Which elements does he use and which does he not use in creating an empowered workplace? Dan sees empowerment as complete trust in his team to execute his vision with their best abilities. Essentially, empowerment to him means the freedom to manage people s performance. Unfortunately, one is rarely freed of this responsibility as a manager. He also believes that helping others will develop their own sense of personal mastery. He wants them to go out and do what they have to do without exercising too much management control. However, he also needs to provide support and resources so they know exactly what they must do. Dan s communication and follow-through is poor. This means he misses opportunities to guide his team towards the achievement of minor victories and increase the successes which contribute to greater achievements. Giving his team an opportunity to impress, he ended up with an unfeasible final product and undermined their confidence. What is Victoria s responsibility in all of this? What can she do to help Dan adapt to his new position? Victoria contributed to Dan s idea of empowerment through her own approach to handing over control. She sent Dan off to do his work and he did the same with his team. She needs to provide Dan with more guidance as to how to empower others. She should also remember that she has chosen her creative directors probably because she quickly trusts people. On the other hand, Dan was given a new team meaning he needs to find out what each person s abilities are before giving them too much responsibility. Victoria should explain to Dan that he needs to take things calmly and build a solid base before giving the members of his team total freedom. She could also speak to him about his idea of empowerment. He thinks that it is all about giving people total freedom whereas their creative efforts must be consistent with his vision and underlying values. LEADERSHIP AND EMPOWERMENT 7
Managing Your Emotions
Managing Your Emotions I love to ask What s your story? (pause) You immediately had an answer to that question, right? HOW you responded in your mind is very telling. What I want to talk about in this
More informationDaffodil Month Workplace Campaign. Workplace Ambassador Toolkit
Workplace Ambassador Toolkit Daffodil Month For 80 years, the Canadian Cancer Society (CCS) has been Canada s cancer voice and leading authority on the disease. We re the only organization that fights
More informationTHE INTEGRITY PROFILING SYSTEM
THE INTEGRITY PROFILING SYSTEM The Integrity Profiling System which Soft Skills has produced is the result of a world first research into leadership and integrity in Australia. Where we established what
More informationLPI : Leadership Practices Inventory
LPI : Leadership Practices Inventory JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez LPI Sample Report CONTENTS The Five Practices of Exemplary Leadership and the
More informationHead of Content and Media Job Pack
Head of Content and Media Job Pack To support our ambitious plans to engage with many more people affected by blood cancer, we need to do more to tell our story and to increase understanding of blood cancer.
More informationThe Five Types of Fear
Five Energy Dynamics in Action The Five Types of Fear "I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers
More informationILLINOIS VOICES LEADERSHIP TRAINING GUIDE
ILLINOIS VOICES LEADERSHIP TRAINING GUIDE Written by: Lorraine Kendall Scottie Mitchell Maria Sinclair Claude Whitehouse Illinois Voices: Putting together the pieces of the self-advocacy puzzle. Learn
More informationInterviewer: Tell us about the workshops you taught on Self-Determination.
INTERVIEW WITH JAMIE POPE This is an edited translation of an interview by Jelica Nuccio on August 26, 2011. Jelica began by explaining the project (a curriculum for SSPs, and for Deaf-Blind people regarding
More informationYour Money or Your Life An Exploration of the Implications of Genetic Testing in the Workplace
Activity Instructions This Role Play Activity is designed to promote discussion and critical thinking about the issues of genetic testing and pesticide exposure. While much of the information included
More informationPositive Thinking Train Your Mind For Success And Happiness
Positive Thinking Train Your Mind For Success And Happiness Francisco Bujan - 1 - Contents Intro 12 Part 1 - Mind dynamics 13 What is self talk and how to make it work for you? 14 Mind sets 15 How inspiration
More informationTHOUGHTS, ATTITUDES, HABITS AND BEHAVIORS
THOUGHTS, ATTITUDES, HABITS AND BEHAVIORS Ellen Freedman, CLM Law Practice Management Coordinator Pennsylvania Bar Association I ve been thinking a lot lately about how we think, what we think, and what
More informationPatient First. Aneurin Bevan University Health Board. Personal Responsibility. Values and Behaviours Framework. Passion for Improvement
Patient First Personal Responsibility Aneurin Bevan University Health Board Passion for Improvement Values and Behaviours Framework Pride in What We Do Staff Information leaflet Why do we need a values
More informationConflict It s What You Do With It!
Conflict It s What You Do With It! Luc Bégin, Ombudsman Department of Canadian Heritage Presented to: Financial Management Institute of Canada November 27 th, 2013 True or False Sometimes the best way
More informationhandouts for women 1. Self-test for depression symptoms in pregnancy and postpartum Edinburgh postnatal depression scale (epds) 2
handouts for women 1. Self-test for depression symptoms in pregnancy and postpartum Edinburgh postnatal depression scale (epds) 2 2. The Cognitive-Behaviour Therapy model of depression 4 3. Goal setting
More informationDoes the Metropolitan Police Service, and/or any other security service, have the legal right to conduct themselves in a prejudicial manner?
Freedom of Information Request Reference No: I note you seek access to the following information: Does the Metropolitan Police Service, and/or any other security service, have the legal right to conduct
More informationLeadership Practices Inventory: LPI
Leadership Practices Inventory: LPI JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez LPI Sample Report CONTENTS The Five Practices of Exemplary Leadership and the
More informationLPI : Leadership Practices Inventory
LPI : Leadership Practices Inventory JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez CONTENTS The Five Practices of Exemplary Leadership and the LPI Report...............................
More informationMedicaid Denied My Request for Services, Now What?
Medicaid Denied My Request for Services, Now What? A Handbook on How to Appeal Medicaid Services Denial Kentucky Protection & Advocacy This handbook gives legal information about how to file a Kentucky
More informationAs vice president, you represent your local club and the 4-H program throughout the
So You Are Vice President As vice president, you represent your local club and the 4-H program throughout the state. Your abilities, skills, standards, personal grooming, speech and even smiles represent
More informationSecrets to Leading with Assertiveness. Participant Manual
Secrets to Leading with Assertiveness Participant Manual Copyright 2017 Dale Carnegie & Associates, Inc. 290 Motor Parkway Hauppauge, New York 11788 All rights reserved. Except as permitted under the U.S.
More informationProject: Date: Presented by: Siegel HR
Personal Behavioral Style Project: Focusperson: JB Max Smith Date: 05.09.2016 Presented by: Siegel HR Introduction This profile provides a picture of a person's behavior based on four tendencies. All people
More informationPresentation Preparation
November 2015 TABLE OF CONTENTS page 1 CHIROPRACTORS PRESENTING CHIROPRACTIC TO OTHER HEALTH PRACTITIONERS Presentation Tips Getting Ready Presentation Day Following Up page 3 COMMON QUESTIONS AND HOW
More informationOUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT
OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over
More informationHomework Tracking Notes
Homework Tracking Food & activity records online (myfitnesspal) Meditation practice days this week Food, activity & mood journal (paper) Specific food or eating behavior goal: Specific activity /fun goal:
More informationLPI : Leadership Practices Inventory
LPI : Leadership Practices Inventory JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez LPI Sample Report CONTENTS The Five Practices of Exemplary Leadership and the
More informationSharon Price John President and CEO
Sharon Price John President and CEO 10 th Consecutive Year BEARlieve Success correlates just as closely with CONFIDENCE as it does with COMPETENCY. THE CONFIDENCE CODE The Science and Art of Self-Assurance
More information3.1.2 Change, Loss, and Grief
46 The Cost of Emotions In The Workplace Do this: Anticipate that emotional spinning may happen in unexpected circumstances and create unexpected reactions. Don t: Try to predict the unpredictable. Just
More informationExposure Therapy. in Low Intensity CBT. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson
Exposure Therapy in Low Intensity CBT Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson CONTENTS Part 1 What is Exposure Therapy? Exposure Therapy Stages Part 2 Doing Exposure Therapy The Four Rules
More informationChoosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment
Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Health Care 3: Partnering In My Care and Treatment This page intentionally left blank. Session Aims: Partnering In My Care and Treatment
More informationTTI Success Insights Emotional Quotient Version
TTI Success Insights Emotional Quotient Version 2-2-2011 Scottsdale, Arizona INTRODUCTION The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand
More informationMastering Emotions. 1. Physiology
Mastering Emotions Emotional mastery is the key to living a life that you direct. The ability to have absolute direct power over what you feel in every single moment no matter what happens around you is
More informationCase Study: Biomedical Scientist - Caroline
Case Study: Biomedical Scientist - Caroline What do you do? I'm a biomedical scientist, in haematology. I work in an NHS hospital. We study the morphology of the cells - what they actually look like, such
More informationThis booklet sets out our path as an organisation. The CRANES Way is about what makes up and supports our beliefs, our fire, our passion.
The CRANES Way The CRANES Way This booklet sets out our path as an organisation. The CRANES Way is about what makes up and supports our beliefs, our fire, our passion. You can find all the information
More informationEMOTIONAL INTELLIGENCE QUESTIONNAIRE
EMOTIONAL INTELLIGENCE QUESTIONNAIRE Personal Report JOHN SMITH 2017 MySkillsProfile. All rights reserved. Introduction The EIQ16 measures aspects of your emotional intelligence by asking you questions
More informationContents. 2. What is Attention Deficit Hyperactive Disorder? How do I recognise Attention Deficit Hyperactive Disorder? 7
Contents 1. ADHD: The background 1 2. What is Attention Deficit Hyperactive Disorder? 5 3. How do I recognise Attention Deficit Hyperactive Disorder? 7 4. Making whole school changes for ADHD children
More informationsupport support support STAND BY ENCOURAGE AFFIRM STRENGTHEN PROMOTE JOIN IN SOLIDARITY Phase 3 ASSIST of the SASA! Community Mobilization Approach
support support support Phase 3 of the SASA! Community Mobilization Approach STAND BY STRENGTHEN ENCOURAGE PROMOTE ASSIST AFFIRM JOIN IN SOLIDARITY support_ts.indd 1 11/6/08 6:55:34 PM support Phase 3
More informationRespect Handout. You receive respect when you show others respect regardless of how they treat you.
RESPECT -- THE WILL TO UNDERSTAND Part Two Heading in Decent People, Decent Company: How to Lead with Character at Work and in Life by Robert Turknett and Carolyn Turknett, 2005 Respect Handout Respect
More informationLiving Well with Diabetes. Meeting 12. Welcome!
12-1 Welcome! Welcome back and congratulations! Today is a time to celebrate all of your accomplishments. For the past few months we have learned a great deal about managing diabetes. Today, we will talk
More informationFuturaDIAV Laura Smith
FuturaDIAV Date: 2014-08-20 Name: Laura Last Name: Smith Gender: Female Email: info@futurasuite.com City: Miami Country: United States Profile: Enterprising - Analytical (ENT - ANA) Copyright 2014 FuturaSUITE.
More informationSimple steps to start your own peer support group
About Suffolk Mind Suffolk Mind is a registered charity affiliated to the national charity Mind and is committed to improving the lives of people with mental health issues in Suffolk. All of our services
More informationA Powerful Way to Understand People An introduction of the DISC concept By Robert A. Rohm, Ph.D. Everyone is not like you!
A Powerful Way to Understand People An introduction of the DISC concept By Robert A. Rohm, Ph.D. Each Person has a Unique Personality Personality Insights Inc. Each person's perspective is built in to
More informationManaging conversations around mental health. Blue Light Programme mind.org.uk/bluelight
Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,
More informationORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM
ORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM PURPOSE To introduce the program, tell the participants what to expect, and set an overall positive tone for the series. AGENDA Item Time 0.1 Acknowledgement
More informationDeveloping an Empowered Workforce with Self Leadership. Susan Fowler The Ken Blanchard Companies
Developing an Empowered Workforce with Self Leadership Susan Fowler The Ken Blanchard Companies Tips for the Webinar Follow along on Twitter: @leaderchat #TIwebinars US: +1.888.799.9666 ext 2 UK: +44.800.368.7314
More informationTRACOM Sneak Peek Excerpts from. Self-Perception Guide
TRACOM Sneak Peek Excerpts from Self-Perception Guide Self-perception GUIDE Table of Contents Introduction...1 The SOCIAL STYLE MODEL TM............................................. 1 Where Did Your Style
More informationLouie s Leadership Lessons Sept LOUIE S LEADERSHIP LESSONS: Quick Reference:
LOUIE S LEADERSHIP LESSONS: Quick Reference: [LOVE] 1 [OBJECTIVES AND GOALS] 2 [UNDERSTANDING] 3 1. We Communicate Differently 3 2. We Process Differently 3 3. We All Have Stuff In Our Backgrounds 4 PAWS
More informationMentoring. Awards. Debbie Thie Mentor Chair Person Serena Dr. Largo, FL
Mentoring What is a mentor, the dictionary says it is someone who is an experienced and trusted adviser, an experienced person who trains and counsels others in the workings of a workplace or organization.
More informationThe Assisted Decision-Making (Capacity) Act 2015 and the Decision Support Service
The Assisted Decision-Making (Capacity) Act 2015 and the Decision Support Service Inclusion Ireland AGM 9/6/2018 Áine Flynn Director of the Decision Support Service 1 Assisted Decision-Making Capacity
More informationTeam Acceleration Guide
Degrees of Strength Team Acceleration Guide www.degreesofstrength.com 2012 Verus Global Inc. All Rights Reserved. 1 Use this guide to develop and accelerate... (Guide pages 3-8) (Guide pages 8-9) (Guide
More informationNational Inspection of services that support looked after children and care leavers
National Inspection of services that support looked after children and care leavers Introduction Children and young people that are looked after and those leaving care need the best support possible. Support
More informationSMS USA PHASE ONE SMS USA BULLETIN BOARD FOCUS GROUP: MODERATOR S GUIDE
SMS USA PHASE ONE SMS USA BULLETIN BOARD FOCUS GROUP: MODERATOR S GUIDE DAY 1: GENERAL SMOKING QUESTIONS Welcome to our online discussion! My name is Lisa and I will be moderating the session over the
More informationAppreciating Diversity through Winning Colors. Key Words. comfort zone natural preference
Lesson 2 Appreciating Diversity through Winning Colors Chapter 1 Key Words comfort zone natural preference What You Will Learn to Do Apply an appreciation of diversity to interpersonal situations Linked
More informationMental capacity and mental illness
Mental capacity and mental illness The Mental Capacity Act 2005 (MCA) Mental capacity is the ability to make your own decisions. If you lose mental capacity the Mental Capacity Act 2005 (MCA) protects
More informationPart 5. Clare s Recovery Story
Part 5 Clare s Recovery Story Clare s story is about someone who used exposure and habituation to treat her panic disorder with agoraphobia. Exposure and habituation is a technique that breaks the cycle
More informationsection 6: transitioning away from mental illness
section 6: transitioning away from mental illness Throughout this resource, we have emphasized the importance of a recovery perspective. One of the main achievements of the recovery model is its emphasis
More informationLiving a Healthy Balanced Life Emotional Balance By Ellen Missah
This devotional was given during Women s Awareness Week 2007 at the General Conference Morning Worships in Silver Spring, MD. The devotional may have some portions specific to the writer. If you use the
More informationPharmacy Advisor Program. Specialized Health Support
Pharmacy Advisor Program Specialized Health Support Contents Your Health and Your CVS Caremark Pharmacy Advisor Pharmacist...3 Keys to Your Health....4 Getting the Most from Your Medication...6 Feeling
More informationBOLT: Bulls, Owls, Lambs and Tigers -
BOLT: Bulls, Owls, Lambs and Tigers - Looking Through Your Communication Lens A presentation by: Dr. Debbie Phillips, CPM Areas of Exploration Mental Framing & The Power of Intention BOLT Communication
More informationHARRISON ASSESSMENTS DEBRIEF GUIDE 1. OVERVIEW OF HARRISON ASSESSMENT
HARRISON ASSESSMENTS HARRISON ASSESSMENTS DEBRIEF GUIDE 1. OVERVIEW OF HARRISON ASSESSMENT Have you put aside an hour and do you have a hard copy of your report? Get a quick take on their initial reactions
More informationConverting change fatigue into workplace success
Converting change fatigue into workplace success Dr. William Howatt 2018 Greetings from Dr. Bill 25+ years of experience Author: Certified Management Essentials (CME), 10-course program Pathway to Coping
More informationVERMONT SUICIDE PREVENTION & INTERVENTION PROTOCOLS FOR PRIMARY CARE PROFESSIONALS
VERMONT SUICIDE PREVENTION & INTERVENTION PROTOCOLS FOR PRIMARY CARE PROFESSIONALS CONTEXT & RESOURCES RESPONDING TO A THREAT OF SUICIDE: IN PERSON RESPONDING TO A THREAT OF SUICIDE: REMOTELY RESPONDING
More informationOne hour on AIDS today, leadership on AIDS throughout the year!
1 ONE HOUR ON AIDS: TIME TO TAKE THE LEAD On December 1 at Your School, Talk About HIV and AIDS! Each year on December 1, millions of people throughout the world commemorate World AIDS Day. World AIDS
More informationVolunteer - Supporter. Care team
Volunteer - Supporter Care team We are Bloodwise, the largest UK blood cancer charity. Every year we stop more people dying of blood cancer and our researchers are even working to stop people developing
More informationTAPPING METHODS. We will be using three main tapping methods in this program, Simple Tapping, SOS Tapping and Little Voice Tapping.
TAPPING METHODS PAMELA BRUNER, Business Coach, EFT Expert We will be using three main tapping methods in this program, Simple Tapping, SOS Tapping and Little Voice Tapping. If you are very familiar with
More informationBASIC VOLUME. Elements of Drug Dependence Treatment
BASIC VOLUME Elements of Drug Dependence Treatment Module 2 Motivating clients for treatment and addressing resistance Basic counselling skills for drug dependence treatment Special considerations when
More informationA moment's insight is sometimes worth a life's experience.
By Angela Spaxman, Business and Career Coach, Director of Spaxman Ltd., Coach Training Expert for Progress-U Ltd. A moment's insight is sometimes worth a life's experience. -- Oliver Wendell Holmes US
More informationLesson 1: Gaining Influence and Respect
Lesson 1: Gaining Influence and Respect The Big Idea: Conduct yourself with wisdom toward outsiders, making the most of every opportunity. Let your speech always be seasoned, as it were, with salt, so
More informationPeople. Overcoming Negativity in the workplace. Positive VS Negative. Habits of Negative People. They... Habits of Positive People
Overcoming Negativity in the workplace People Positive VS Negative Martha N. Bryan, Presenter 425 337 1838 marthabryan@bryanandbryanassoc.com Habits of Negative People Attendance problems Unlikeable and
More informationCase study. The Management of Mental Health at Work at Brentwood Community Print
Case study The Management of Mental Health at Work at Brentwood Community Print This case study looks at how a Community Interest Company (CIC) in the printing sector has used its expertise to support
More informationENRICH Peer Support Worker
ENRICH Peer Support Worker Salary: Contract Type: Holiday allowance: Location: Responsible to: Purpose of the role: 18,559 pro rata Fixed term 13 months, 22.5 hours (9am 5pm, 3 days per week) 25 days per
More informationThe Attribute Index - Leadership
26-Jan-2007 0.88 / 0.74 The Attribute Index - Leadership Innermetrix, Inc. Innermetrix Talent Profile of Innermetrix, Inc. http://www.innermetrix.cc/ The Attribute Index - Leadership Patterns Patterns
More informationEthical Habits of Effective Professionals
Ethical Habits of Effective Professionals 2014 Texas Land Title Institute Professor L. Wayne Scott St. Mary s University School of Law San Antonio Habits of Effective Professionals By Prof. L. Wayne Scott
More informationThe Case For Empathy. Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc.
The Case For Empathy Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc. ABOUT JANET LEBLANC + ASSOCIATES INC. A leading North American consulting
More informationKnow Your Talents. Companion Workbook. Produced in association with
Know Your Talents Companion Workbook Produced in association with Introduction This workbook is designed to be used in tandem with LearnKey s Know Your Talents course. Expert Lori Coruccini will indicate
More informationWhite Supremacy Culture perfectionism antidotes sense of urgency
White Supremacy Culture From Dismantling Racism: A Workbook for Social Change Groups, by Kenneth Jones and Tema Okun, Change Work, 2001. Article distributed with permission from Kenneth Jones to Damascus
More informationOvercoming barriers. Our strategy for
Overcoming barriers Our strategy for 2017 2022 2 We are the National Deaf Children s Society, the leading charity for deaf children. Together we will overcome barriers Our strategy will change deaf children
More informationKnowledge-Based Decision-Making (KBDM) to reach an Informed Group Conscience
Knowledge-Based Decision-Making (KBDM) to reach an Informed Group Conscience From the Service Manual page 52 - Group Conscience In order to make an informed group conscience decision, members need access
More informationHOW TO AVOID LEADERSHIP BURNOUT
HOW TO AVOID LEADERSHIP BURNOUT 07.15 Our City strives to meet the needs of all residents who choose to call Orlando home. To do this, I have made it a priority for the Neighborhood Relations team to
More informationour aberlour Supporting Children and Families Earlier
our aberlour Supporting Children and Families Earlier 2018-2021 contents our vision 3 our values 4 our ambitions 5 measuring our success 6 our aberlour 6 our strategic themes 7 our commitment 8 what we
More informationThe Clean Environment Commission. Public Participation in the Environmental Review Process
The Clean Environment Commission Public Participation in the Environmental Review Process Manitoba Clean Environment Commission Who are we? The Manitoba Clean Environment Commission is an arms-length agency
More informationI am the Center of the Universe and so are you!
TEXAS CASA ADVANCED ADVOCACY WEBINAR SERIES THE SEVEN HABITS OF THE HIGHLY EFFECTIVE CASA Brenda Sweeten, LCSW June 11, 2014 I am the Center of the Universe and so are you! Because of the laws of physics,
More informationIDEAS FOR LEADERSHIP
Volunteers and Leadership Succession IDEAS FOR LEADERSHIP Networks rely on volunteers. A successful Network needs a base of volunteers it can rely on to stay active. Keeping new volunteers active in the
More informationImproving Personal Effectiveness With Versatility
CONCEPTS GUIDE TRACOM Sneak Peek Excerpts from Improving Personal Effectiveness With Versatility Concepts Guide TABLE OF CONTENTS PAGE Introduction...1 The SOCIAL STYLE MODEL TM...1 Where Did Your Style
More informationCOACH WORKPLACE REPORT. Jane Doe. Sample Report July 18, Copyright 2011 Multi-Health Systems Inc. All rights reserved.
COACH WORKPLACE REPORT Jane Doe Sample Report July 8, 0 Copyright 0 Multi-Health Systems Inc. All rights reserved. Response Style Explained Indicates the need for further examination possible validity
More informationAutism Action Network Charter
Autism Action Network Charter Introduction The Autism Action Network is an exciting opportunity for you to be part of a passionate community committed to helping people with autism to live the life they
More informationSafeguarding: everyone s business
Safeguarding: everyone s business Dr Adi Cooper Co-lead for Safeguarding, ADASS and Director of Adult Social Services and Housing, London Borough of Sutton Andrea Sutcliffe Chief Executive, SCIE Cathie
More informationSummary of Results of a Survey of New Zealand Participants in IIMHL Exchanges 2003 to By Janet Peters
Summary of Results of a Survey of New Zealand Participants in IIMHL Exchanges 2003 to 2007 By Janet Peters January 2008 2 Executive Summary After five years of New Zealand s participation in IIMHL leadership
More informationSpeak up. What Healthwatch England did in
Speak up What Healthwatch England did in 2016-2017 EasyRead version of: Speak up. Healthwatch Annual report 2016 2017 What is in this report About us 1 Our principles 3 What we do 5 What people think about
More informationSouthern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update
Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Intervention Human interaction is a vital part of an effective safety system Unsafe acts and conditions- most of the accidents
More informationYou and your resilience
2 You and your resilience As a coach, you cannot work with clients at a level beyond which you would be willing to go. Asking a client to explore an issue at a level deeper than you would go, or to bring
More informationELEPHANT IN THE OFFICE!
Ethics ELEPHANT IN THE OFFICE! Ethical Choices Learn to distinguish between right & wrong Professional groups or an employer s code of ethics can help Restrain yourself from choosing the wrong path Don
More informationIntroduction. Diagnosis
Introduction Life and Change with Usher is a research study about the lives of people with Usher syndrome. Over two years we studied the lives of people with Usher, first in books, articles and blogs,
More informationConnecting to the Guest. Dr. John L. Avella Ed.D Cal State Monterey Bay
Connecting to the Guest Dr. John L. Avella Ed.D Cal State Monterey Bay Connecting to Guest Developing Relationships Create Loyal Guests Role of Guest Service Provider To create a unique emotional experience
More informationPersonal Listening Profile Facilitator Report
Personal Listening Profile Facilitator Report Sample Report (5 People) Friday, January 27, 12 This report is provided by: Jan Jenkins, President Legacy of Courage, Inc jan@legacyofcourage.com legacyofcourage.com
More informationPROFESSIONALISM THE ABC FOR SUCCESS
PROFESSIONALISM THE ABC FOR SUCCESS PROFESSIONALISM BOOKS CONTENTS What s it all About? 7 Choose Excellence 11 A for Attitude 19 B for Behaviour 33 C for Character 51 Make it Work for You 61 Guaranteed
More informationWhen People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival
When People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival Francis L. Battisti, PhD Ph: (607) 222-5768 franc@battistinetworks.com Resolve to be tender with the young, compassionate
More informationInternational Clinical Trials Day is on or around 20 May each year, and commemorates the anniversary of the very first clinical trial by James Lind.
INTERNATIONAL CLINICAL TRIALS DAY 20 MAY 2013 IT S OK TO ASK CAMPAIGN BRIEFING NOTE FOR PPI LEADS Background International Clinical Trials Day is on or around 20 May each year, and commemorates the anniversary
More informationPeer Support Meeting COMMUNICATION STRATEGIES
Peer Support Meeting COMMUNICATION STRATEGIES Communication Think of a situation where you missed out on an opportunity because of lack of communication. What communication skills in particular could have
More informationMAXIMIZING. Influence PART 1 BUILDING TRUST
MAXIMIZING Influence PART 1 BUILDING TRUST SUPPORT & CHALLENGE MATRIX High Support PROTECTOR Culture of Entitlement and Mistrust LIBERATOR Culture of Empowerment and Opportunity Low Challenge High Challenge
More informationThe Power Of Self-Belief
PERSPECTIVES EXPOSÉ The Power Of Self-Belief Our self-belief stems from our inner dialogue about our self-worth and the confidence we have in our ability. The way we feel about ourselves is reflected in
More information