Alexandra Hospital Clinical Directory. Clinical Directory. One Care Team One-Stop Care

Transcription

1 Clinical Directory One Care Team One-Stop Care 01

2 NUHS Mission To advance health by synergising care, education and research, in partnership with patients and the community. Healthcare Redesigned NUHS Vision A Healthy Community Shaping Medicine Transforming Care Purpose Statement We walk with you and your loved ones through your health journey as we redesign healthcare with our people and our community

3 Welcome to Alexandra Hospital The new experience is designed to meet your needs at every step of your healthcare journey from prevention to early intervention, consultation, admission, discharge and post-discharge. Here, care is anchored by a Doctor, leading a One Care Team comprising Nurses, Allied Health Professionals, Service Associates, Care Managers, Pharmacists and supported by Specialists. We work closely with our patients, their caregivers and families, as well as those who are well at home and in the community. In inpatient care, services will revolve around a patient who stays in the same bed at the same hospital, with one care team providing seamless acute care, sub-acute and rehabilitative care from admission to discharge. This contrasts with the conventional model of patients needing to be transferred from an acute hospital to a community hospital. The intensity and type of care are seamlessly matched to the trajectory of the patient s illness. Our CareHub will run a tele-triage and consultation hotline centre, which draws on the resources and expertise of the entire NUHS and its partners to identify and match care needs with the appropriate sites and providers of care. The hub will help the patients navigate the complex system, facilitate transfers between institutions, institute measures to prevent re-admissions and anchor care at home and in the community. Beyond, seamless handovers with one identified care team in primary care and the community will become the norm. While being prepared for transition to the community, upon discharge, patients can expect seamless handovers to an identified care team in primary care and the community that will continue to provide holistic care

4 One Continuous and Integrated Model of Care At, we see to your every need at every step of your healthcare journey from prevention to early intervention, consultation, admission, treatment, rehabilitation, discharge and post-discharge care. Home Start of Healthcare Journey Care Manager Our Care Manager can help you navigate the healthcare system by linking you to services within Alexandra Hospital, and beyond. Hello Madam. Let me assess your needs. She assesses if admission is necessary and facilitates homebased services through an integrated solution hotline. In other words, she is your guide to a fuss-free healthcare experience. Nurse Pharmacist Nurse Care Manager Inpatient Outpatient Doctor Doctor Ward Clinic One Hospital One-Stop Care Allied Health Professional Service Associate One Care Team Allied Health Professional One Doctor One Appointment is the first integrated hospital where tailored acute care and rehabilitative care for an inpatient can be provided by the same care team under one roof. This means a more hassle-free experience and potentially shorter length of stay for you. CareHub@AH Care Manager Out-of- Hospital Care National University Polyclinics GP Clinic Community Mental Health Our out-of-hospital care programme brings together community members from primary care to daycare and social services, helping you to live better in the comfort of your home and community. You can look forward to fewer appointments with the new outpatient care model as we strive to bring you centralised care through one doctor and his dedicated team to care for your multiple medical conditions. Community- Centric Care GP Clinic Community Community Health Post GP Clinic Geriatric Services Hub Other Community Partners Allied Health Professional Hello, let us continue your rehabilitation. Home 04 05

5 A new model of comprehensive care drawn out at the new under the NUHS, recognises the important role of the family doctor and how a seamless connect with hospital care would provide better patient outcomes. From specialisation to holistic, same doctor, one appointment, same bed and one-stop care of the patient rather than patient s conditions, at, we don t address our referral memo to whom it may concern. Our care team makes sure that our patient s care is discharged to someone we know and trust from the dozens of GPs in the south-western area. Community-based primary care and hospital-based care provided by family doctors can be strengthened and integrated with opportunities to collaborate at a health district. The family physician has a role as patient advocate in hospital care. Patients can look forward to improved communication, bridge and link through closer partnerships as a result of a closer collaboration between primary care providers and the care teams at. We can deliver more personalised, comprehensive and efficient medical care for our patients. The s CareHub@AH, together with our care teams, collectively build rapport and facilitate collaboration among GPs, family physicians and our specialists. As a central coordinating point, we provide assistance in areas such as: Continuing bridge and link to GP and primary care network. Assessing patient s conditions for direct admission or follow-up at clinic and prevent re-admissions. Resource navigation with primary care and social services providers in the community. Enquiries about our hospital s services and/or specialists. Medical appointments and patient referrals. Be Better, Get Better, Live Better, Age Better and Cope Better this is healthcare redesigned, innovation at the heart of what we do. After all, excellent healthcare focuses on only one thing longer and better health in years for our patients with a lower hospitalisation rate. P. 08 Foreword P. 12 Hospital Leads P. 20 Better Programmes P. 38 Surgical Services P. 50 Community Partnerships P. 52 Innovations P. 54 Nursing P. 56 Allied Health Care Manager National University Polyclinics GP Clinic Community Mental Health Community- Centric Care GP Clinic Community Community Health Post GP Clinic Geriatric Services Hub Other Community Partners P. 58 Our Doctors P. 62 How to Get to and Around 06 07

6 Foreword A/Prof Jason Phua CEO D ear Friends, Singapore has one of the fastest ageing populations in the world, and noncommunicable chronic diseases account for an increasingly large proportion of the burden of illness. There is a need to maintain the health of those who are well, and to provide care that is seamless and holistic for those who are not. We have our work cut out for us at the new, as we take over the campus on 1 June We are here to stay for good, to serve the residents of the southwestern region (including Mei Ling, Mei Chin, Tanglin Halt, Holland Drive, Commonwealth, and Queensway), and Singapore as a whole. Approximately one in five of these residents are 65 years and older, and this percentage is set to grow. Many have multiple comorbidities, and yet available data show that a large proportion have not gone for health screening. Thus, if we truly want to help build a healthy community, we cannot be content with a hospital that merely looks inwards and focuses on episodic admissions. Instead, will be a health empowering environment with peaks of excellence in integrated care for chronic diseases and healthy ageing, across the entire care continuum and into the home. It will act as a dynamic step-up and step-down bridge between the National University Health System s Kent Ridge Campus and JurongHealth Campus and the community. It will serve as a site for test-bedding innovative solutions as it redesigns healthcare for Singapore s health problems. Even as we take over the current hospital, we are working with the Ministry of Health on a master plan to redevelop the 42,000 square metre green campus over the next decade, while preserving its healthcare heritage. Facilities currently planned include a new hospital, a nursing home, a hospice, a mental wellness facility, academic centres of excellence, and staff accommodation. Yet, while new infrastructure is always welcome, we believe that processes and partnerships are even more crucial. We are actively streamlining our processes as we create a new model of health and care, key features of which include a one-patient one-care team approach, a one-patient one-bed concept, a breakdown of barriers between home and community and hospital, use of technology as an enabler, and zero-based planning. As for partnerships, we are actively reaching out to our friends in the community, the most pivotal of whom are you, the stalwarts of primary care. We believe that nothing that we do at will make a sustainable difference if we don t work with you. You are and rightly so the go to persons for health and healthcare for most people, and we see ourselves playing a supportive role for you. There is so much we can do together, for those in the pink of health, those who are acutely ill, those who are feeling the burden of chronic illnesses, those whose hair is graying, and those at the twilight of their lives. Some of these people are well to do and lead happy lives with their families, while others are financially and socially disadvantaged and live alone in rental flats. Regardless, imagine the possibilities if together, we can build a seamless healthcare continuum which every person can navigate easily without ever being dropped from the system. Our journey has just begun. We have much to share with and lots more to learn from you. We hope to do so over the next few weeks and months and years. My mobile number is , and my address is jason_phua@nuhs.edu.sg. Please feel free to contact me anytime should you need to. Yours sincerely, Associate Professor Jason Phua 08 09

7 Foreword A/Prof Khoo See Meng Chairman Medical Board D ear Colleagues, is a hospital which has been imagined differently. Conventional hospital departments which are based on the training backgrounds of the doctors will not exist in. In its place are programmes and services that are organised around the needs of the patients and created according to the types of patients that the hospital will care for. This first edition of our s clinical directory presents you a broad picture of how we organise ourselves into five clinical programmes over a single continuum of care, from the well to those requiring end-of-life care. These five key programmes, Well, FAST, Chronic, Healthy Ageing and Palliative Care will form the pillars of the hospital s clinical organisational structure, which will in turn be supported by the surgical, rehabilitative, and urgent care services. Together, they will deliver care through an innovative model where one care team takes charge of each patient and manages the multiple complex comorbidities to ensure that the care experienced by our patients is seamless, complementary and coherent across care settings. Our ambition is to draw on the comprehensive resources and expertise of NUHS, and embrace the necessary complexity of the community of care created by the tight collaboration between hospitals, primary care providers and community partners, to deliver care to our patients with the paradoxical simplicity of a single care team, one bed and a named care provider. This is a hospital that sees its unique mission as generating thought-provoking hesitations in the routines of everyday care delivery rather than simply servicing those routines to deliver care because this to us, is healthcare redesigned. Yours sincerely, Associate Professor Khoo See Meng 11

8 Hospital Leads Meet our senior team and programme leads our Alex Leaders who urge us every day to think of ways to improve patient outcomes and provide our community with one seamless healthcare experience. We are inspired by our leadership to constantly care, empower, serve, learn as a team. We believe in ordinary people coming together with a common mission to do extraordinary things for our community. We can t do this alone. We need many helping hands like yours, to make our people happier and healthier. We celebrate successes and carry one another s burdens. We learn from one another who are the best in what they do. We help one another grow into successful leaders. Hospital Leads P. 14 Chief Executive Officer, A/Prof Jason Phua P. 15 Chairman Medical Board, A/Prof Khoo See Meng P. 16 Chief Operating Officer, Ms Grace Chiang P. 17 Chief Nurse, Ms Margaret Lee P. 18 Head of Pharmacy, Ms Hooi Pik Yee P. 19 Head of Allied Health, Mr Melvin Poon

9 Hospital Leads A/Prof Jason Phua Chief Executive Officer A/Prof Khoo See Meng Chairman Medical Board Associate Professor Jason Phua is the CEO of, and is a specialist in Respiratory Medicine and Intensive Care Medicine. He served as the Head of Division of Respiratory and Critical Care Medicine, NUH, from 2012 to 2016, and is the past President of the Society of Intensive Care Medicine (Singapore), the Deputy Chair of the National Intensive Care Unity Repository (NICUR), the Chair of the Asia Ventilation Forum (AVF), and the Secretary of the Asian Critical Care Clinical Trials (ACCCT) Group. Intensive care medicine Clinical research MBBS (Singapore) MRCP (United Kingdom) Associate Professor Khoo See Meng is the Chairman Medical Board of Alexandra Hospital. He is a specialist in Respiratory and Sleep Medicine, and is the Director of the Sleep Medicine service, NUH, and the Head of Division of Acute Care, University Medicine Cluster, NUH. A/Prof Khoo served as the Programme Director for NUHS Internal Medicine Residency Programme from 2009 to 2017 and during this time, he received multiple teaching excellence awards. In his role as a clinician educator, A/Prof Khoo continues to contribute actively to both undergraduate and postgraduate teaching and remains a mentor to many today. Sleep medicine Respiratory medicine Medical education MBBS (Melbourne) MRCP (United Kingdom) FRCP (Edinburgh) MMED (Sleep Medicine) (Sydney) Master of Health Professions Education (MHPE) jason_phua@nuhs.edu.sg see_meng_khoo@nuhs.edu.sg

10 Hospital Leads Ms Grace Chiang Chief Operating Officer Ms Margaret Lee Chief Nurse Grace is the Chief Operating Officer of, overseeing the setting up and the operations of the hospital. Prior to this appointment, Grace was the NUHS Group Chief Infrastructure Officer from 2015 till 2018, and also served as the COO of National Healthcare Group (NHG) Polyclinics, as well as a Senior Director with the NHG Regional Health System (RHS) Office from 2010 to She has also been the Project Director for the developments of NUH Medical Centre and the Khoo Teck Phuat Hospital, and oversaw the development of various NHG Polyclinics. Grace's works over the years has covered infrastructure development, hospital planning, inpatient and surgical services operations, specialised support services, operational support services, and human resource in other public hospitals. Master of Health Services Administration (The George Washington University) Bachelors of Architectural Studies (National University of Singapore) Graduate Diploma in Training and Management Development (Singapore Institute of Management) Ms Margaret Lee is the Chief Nurse of. Margaret joined the NUHS family in August 2001, and has been a part of Liver Transplant Programme, Medical Intensive Care Unit, and Nursing Quality and Nursing Administration. She was the Assistant Director of Nursing, managing wards and centres within the University Medicine Cluster (UMC) at NUH. At the national level, Margaret has received the MOH Nurses Merit Award in 2014 for her dedication towards nursing, and was conferred the National Day Commendation Award in Leadership development Innovation Organisational learning and change management M.H.Sc (Management) Certified Professional in Healthcare Quality (CPHQ) Post-Graduate Diploma in Higher Education (PGDHE) Bachelor of Nursing Advanced Diploma in Nursing (Critical Care) Diploma in Nursing grace_chiang@nuhs.edu.sg margaret_lee@nuhs.edu.sg

11 Hospital Leads Ms Hooi Pik Yee Head of Pharmacy Mr Melvin Poon Head of Allied Health Ms Hooi Pik Yee is the Head of Pharmacy at. She leads the Pharmacy Division, working with clinical teams to develop, implement and maintain high standards of care through medicine. Pik Yee has been the Chairperson of NUH Pharmacy and Nursing Quality Improvement Committee, implementing initiatives that addressed safe and effective medication management. She has also served as the co-chairman of NUH Insulin Safety Committee, leading a team to work towards improving insulin safety, and was a member of the MOH Workgroup for Job Redesign of Pharmacy Technicians, as well as the MOH National Pharmacy Landscape Workgroup. Medication reconciliation Osteoporosis Medication safety Process improvement Outreach programmes BSc (Pharmacy) (Glasgow) MSc (Pharmacy) (Australia) Mr Melvin Poon is the Head of Allied Health at. He leads strategies for the development and continuous improvement of the services and professions of the Allied Health Department, comprising of rehabilitation, respiratory therapy, optometry, audiology, dietetics, medical social work, diagnostic imaging, and laboratory medicine. Melvin joined NUH in 2001 as a Medical Social Worker. He led the Endocrine and Renal teams, and was responsible for liaison with internal and external parties in strategic development of social work delivery. Working with patients with chronic diseases Kidney transplantation cases Diabetic cases B.A. (Social Work, Sociology) Post-grad training in Family Therapy pik_yee_hooi@nuhs.edu.sg melvin_poon@nuhs.edu.sg

12 Better Programmes We believe that care should not be episodic and our patients should not be defined by their diseases. Here at, we have developed five key personcentric, multi-disciplinary, and symbiotic clinical programmes that span the continuum of care: a Well Programme to help our community Be Better; a FAST Programme for inpatient acute, subacute, and rehabilitative care to help our patients Get Better; a Chronic Programme to help our patients with multiple conditions Live Better; a Healthy Ageing Programme to help middle-aged and elderly persons Age Better; and a Palliative Care Programme to help our patients and families Cope Better. Together with our leads and care teams, we want to deliver care that matters to better the lives of our patients and their families. Better Programmes P. 22 Be Better P. 24 Get Better P. 30 Live Better P. 34 Age Better P. 36 Cope Better

13 Better Programmes The Well Programme focuses on workplace health, primary prevention and the promotion of health and wellness within our community, helping them Be Better. Left to right: Ms Heng Mei Shan, Ms Tan Ee Leng, Dr Goh Lay Hoon, Ms Karen Bek, Ms Allyana Bte Razali Head of Well Programme Dr Goh Lay Hoon Consultant Dr Goh Lay Hoon is the Head of the Well Programme at. She will extend the frontiers of health screening and health promotion programmes into the community. She will also play a key role in championing Total Workplace Safety and Health (TWSH) initiatives and programmes for the staff of Alexandra Hospital. She is also Consultant and Research Director, Department of Family Medicine, NUHS. As assistant professor in NUS Yong Loo Lin School of Medicine, she is involved in teaching, curriculum setting and assessments. She is House Mentor and tutor in the Longitudinal Patient Experience program, and physician faculty in NUHS Family Medicine Residency, Council Member and Family Medicine CME advisor in the College of Family Physicians, Singapore. Health care models Medical education Preventive health MBBS (Singapore) MMED (Fam Med) (Singapore) FCFP (Singapore) Master of Clinical Epidemiology with Distinction (Newcastle, Australia) Graduate Diploma in Family Practice Dermatology (Singapore) Graduate Diploma in Geriatric Medicine (Singapore) lay_hoon_goh@nuhs.edu.sg

14 Better Programmes The FAST Programme caters to patients who are acutely unwell with urgent care needs to help them Get Better. From our Urgent Care Centre, to the inpatient stay, to rehabilitative care, our model of care is one that facilitates a seamless transition of care provided by one dedicated care team in the integrated ward setting. Left to right: Ms Nur Farhanah Bte Nordin, Mr Sean Matthias Tan Wei Jie, Dr Satya Gollamudi, Ms Fung Xinhui, Ms Keren Heng Head of FAST Programme Dr Satya PK Gollamudi Senior Consultant Dr Satya Gollamundi is the Head of the FAST Programme at Alexandra Hospital and is a Consultant in the Division of Advanced Internal Medicine, NUH. Dr Satya completed his Residency in Philadelphia, and later practiced as a board-certified Internal Medicine physician in North Shore Medical Centre in Salem, Massachusetts, where he focused on inpatient Acute Care and in teaching resident physicians. During this time, he also served as the Assistant Clinical Professor of Medicine at Tufts University School of Medicine, Boston. Acute care Clostridium difficile infection Use of technology in medical education Flipped classroom model in medical education MBBS (India) MPH (Kentucky) satya_pk_gollamudi@nuhs.edu.sg

15 Better Programmes Chief of Urgent Care Centre Dr Keith Ho Consultant Chief of Rehabilitation Services Dr Effie Chew Senior Consultant Dr Keith Ho is the Chief of Urgent Care Centre at, and a Consultant in the Emergency Medicine Department at NUH. Dr Ho s area of interest is in Disaster Medicine. He did a fellowship with the Centre for Disaster Medical Services at the University of California, Irvine, and has served as the director of emergency preparedness for the Emergency Department, and as the chief hospital planner and co-ordinator for mass casualty incidents. As a member of the core faculty for NUHS Emergency Medicine Residency programme, Dr Ho contributes actively to both undergraduate and postgraduate teaching through medical simulation. Disaster medicine MBBS (Singapore) MRCSEd (A&E) MMed (A&E) (Singapore) EMDM FAMS Dr Effie Chew is the Chief of Rehabilitation Services at, and a Senior Consultant in Rehabilitation Medicine, in the Division of Neurology, NUH. Dr Chew graduated from the University of Melbourne, Australia, and is a member of the Royal College of Physicians. She completed her Advanced Specialist Training in Rehabilitation in Singapore and went on to complete her Fellowship in Clinical Neurorehabilitation at Spaulding Rehabilitation Hospital, Harvard Medical School. Non-invasive brain stimulation for neuromodulation and neurorecovery Neuropharmacology for cognitive recovery in traumatic brain injury Robotics and motor learning in recovery post-stroke MBBS (Melbourne) MRCP (United Kingdom) FAMS weng_hoe_ho@nuhs.edu.sg effie_chew@nuhs.edu.sg

16 Better Programmes Director of Intensive Care Unit Dr Liew Mei Fong Consultant Dr Liew Mei Fong is the Director of the Intensive Care Unit (ICU) at Alexandra Hospital. She is currently an Associate Consultant with the Division of Respiratory and Critical Care Medicine at NUH. Dr Liew underwent specialist training in both Respiratory Medicine and Intensive Care Medicine in Singapore and has a keen interest in Critical Care Medicine, bronchiectasis and pulmonary hypertension. Critical care medicine Bronchiectasis Pulmonary hypertension MBBS (Singapore) MRCP (United Kingdom) MMed (Internal Medicine) (Singapore) mei_fong_liew@nuhs.edu.sg

17 Better Programmes The Chronic Programme is focused on helping our patients with multiple complex co-morbidities Live Better through our flagship programme the Integrated Care Clinic (I-Care Clinic), where one doctor and one care team manages the patient holistically to reduce fragmentation, polypharmacy and multiple specialist visits. Left to right: Ms Poon Yi Ting, Mr Darren Goh, Dr Teng Gim Gee, Mr Max Lim, Ms April Anne E. Nino Chief of Medical Services, Head of Chronic Programme Dr Teng Gim Gee Senior Consultant Dr Teng Gim Gee is the Chief of Medical Services, as well as the Head of the Chronic Programme, and piloted the concept of the Integrated Care Clinic at Alexandra Hospital. Board certified in Internal Medicine and Rheumatology, she was awarded the American College of Rheumatology Distinguished Fellow Award in 2007 for her research work on rheumatoid arthritis management guidelines. She was awarded the Best Mentor Award, Best Clinical Supervisor and Passionate Teacher Award for her dedication and commitment to postgraduate education. She also served as an Internal Medicine core faculty and was the Programme Director of NUHS Rheumatology Senior Residency. She completed her Masters of Clinical Investigation at National University of Singapore in Epidemiology and outcomes of gout Systemic sclerosis and inflammatory arthritis MBBS (Singapore)

18 Better Programmes Director of Active Centre Dr Lingaraj Krishna Senior Consultant Dr Lingaraj Krishna is the Director of the Active Centre at. He is the Head and Senior Consultant of the Division of Sports Medicine and Surgery, as well as a Senior Consultant at the Division of Hip and Knee Surgery at NUH. A trained orthopaedic surgeon, Dr Lingaraj deals with the entire spectrum of knee and hip conditions. He is also an Assistant Professor with the Yong Loo Lin School of Medicine at the National University of Singapore, and the Associate Programme Director of the Orthopaedic Surgery Residency Programme at the National University Health System. Sports-related knee surgery Knee ligament reconstruction surgery Hip and knee joint replacement surgery Revision joint surgery MBBS (Singapore) M.Med (Orth) MRCSEd, FRCSEd (Orth) lingaraj_krishna@nuhs.edu.sg

19 Better Programmes The Healthy Ageing Programme focuses on helping our elderly Age Better by taking a holistic approach towards addressing their mind, mobility, sensory and social needs. Left to right: Ms Chan Shi Mun, Ms Janice Poh, Dr Santhosh Seetharaman, Mr Ng Yee Liang, Ms Pauline Chong Head of Healthy Ageing Programme Dr Santhosh Kumar Seetharaman Senior Consultant Dr Santhosh is the Head of the Healthy Ageing Programme, focused on the health and social needs of the elderly. He is a Consultant with the Division of Geriatric Medicine, NUH. Dr Santhosh underwent specialty training in Geriatric Medicine and General Internal Medicine in London, and took a year to pursue his interest in Stroke at St. Thomas Hospital, London. Upon completing his training, he worked at The Royal Berkshire NHS Foundation Trust, Reading, before eventually returning to Singapore, where he is now also the Programme Director of NUHS Geriatric Medicine Senior Residency Programme. Eldercare Stroke Medical education MBBS (India) MRCP (United Kingdom) santhosh_seetharaman@nuhs.edu.sg

20 Better Programmes Core to the programme is to be champions for compassionate care and quality of life, at every age and at every stage to help our patients and their families Cope Better. We want to: Enable and empower everyone to care. Encourage caring across boundaries. Create caring systems. Help all to live well before leaving well. Head of Palliative Care Programme Dr Noreen Chan Guek Cheng Senior Consultant Dr Noreen Chan is the Head of the Palliative Care Programme at, aimed at championing compassionate care and quality of life for patients receiving palliative care. Dr Chan is the Head and Senior Consultant in the Division of Palliative Care, at the National University Cancer Institute, Singapore. She was also Medical Director and CEO of Dover Park Hospice, before joining the NCIS, where she also serves as Lead of the Supportive and Palliative Care Group. Interface between palliative care and oncology Clinical decision making and ethical issues at the end of life Spirituality in healthcare Palliative care education at all levels MBBS (London) MRCP (United Kingdom) FAchPM, FAMS (Internal Medicine and Palliative Medicine)

21 Surgical Services has a team of experienced and dedicated surgeons and anaesthetists who offer comprehensive general surgical and orthopaedic care services including minimally invasive surgery, surgical endoscopy, ENT (Ear, Nose, Throat), Ophthalmology, Joint Replacement and Reconstruction Surgery. The hospital is equipped with an Urgent Care Centre opened 24/7, Integrated Care Clinics (I-Care Clinics), integrated wards, major operating theatres, day surgery centre, Anaesthesia Outpatient Consultation Clinic and supported by diagnostic radiology, clinical laboratories, day surgery facilities and the endoscopy centre. Surgical Services P. 40 Surgical and Operating Theatre Services P. 41 General Orthopaedics, Joint Replacement and Reconstruction Centre (JR 2 C) P. 42 General Surgery P. 43 Ear, Nose and Throat (ENT) P. 44 Eye Surgery P. 46 Endoscopy P. 47 Diagnostic Imaging P. 48 Laboratory Medicine

22 Surgical Services Surgical and Operating Theatre Services Chief of Surgical and Operating Theatre Services Dr Wong Weng Hoa Senior Consultant General Orthopaedics, Joint Replacement and Reconstruction Centre (JR 2 C) Chief of General Orthopaedic Services, Director of JR 2 C A/Prof Wilson Wang Ee Jen Senior Consultant Dr Wong Weng Hoa is the Chief of Surgical and Operating Theatre Services at Alexandra Hospital. He is also the Clinical Director of the Department of Anaesthesia at NUH. Dr Wong s experiences include undergoing a one-year fellowship at the University of California, Los Angeles, one of the busiest liver transplant centres in the United States, in He has also served as the vicechairman of the OT committee at NUH. Anaesthesia for liver transplantation OT management MBBS, MMEd (Anaesthesia) Associate Professor Wilson Wang is the Chief of Orthopaedic Services and Director of JR 2 C at. He has served as the Head of Orthopaedic Surgery, as well as the Head and Senior Consultant of the Division of Hip and Knee Surgery at NUH and at the Yong Loo Lin School of Medicine, National University of Singapore. In addition to his clinical and teaching roles, A/Prof Wang has also served as the President of the Singapore Orthopaedic Association, and leads an active and prizewinning programme in orthopaedic research. Research supervision Clinical orthopaedics (undergraduate and postgraduate) Biomaterials Bone cell biology Cellular and molecular research techniques MBBS (London) FRCS (Glasgow) D.Phil. (Oxford) weng_hoa_wong@nuhs.edu.sg doswangw@nuhs.edu.sg

23 Surgical Services General Surgery Ear, Nose and Throat (ENT) Chief of General Surgical Services Dr Asim Shabbir Senior Consultant Chief of ENT Services, Director of ENT Centre A/Prof Loh Woei Shyang Senior Consultant Dr Asim Shabbir is the Chief of General Surgical Services at. He has been a Senior Consultant in the Division of General Surgery at NUH. Dr Asim completed his basic and advanced surgical training in Singapore. He was awarded fellowships from Royal College of Surgeons of Edinburgh and did clinical fellowships in South Korea and Taiwan, focusing on gastric cancer management and metabolic surgery respectively. He has been a post-graduate director for the department of Surgery at NUH, coordinating the surgical academic activities for the clinical foundation scheme for undergraduate medical students of the National University of Singapore. Upper gastrointestinal surgery Bariatric and metabolic surgery Advanced endoscopy Laparoscopic surgery MBBS (Pakistan) MMed (Singapore) FRCS (Edinburgh) Associate Professor Loh Woei Shyang is the Chief of Ear, Nose and Throat Services and Director of Ear, Nose and Throat Centre at. He is also the Head of Department and Senior Consultant in the Department of Otolaryngology, NUH. A/Prof Loh is trained in all aspects of paediatric otolaryngology and consults on adult ENT problems as well. His special interests include otological disorders, airway and speech disorders in children with extensive experience in cleft lip and palate management. He is actively involved in undergraduate and postgraduate teaching and is a member of the Master of Medicine (Otolaryngology) Examination committee. Paediatric otolaryngology Otological disorders, airway and speech disorders in children Cleft lip and palate management MBBS (Singapore) FRCS (Edinburgh) suras@nuhs.edu.sg entv7@nuhs.edu.sg

24 Surgical Services Eye Surgery Chief of Eye Surgery Services A/Prof Clement Tan Woon Teck Senior Consultant Chief of Eye Surgery Centre Dr Paul Zhao Songbo Consultant Associate Professor Clement Tan is the Chief of Eye Surgery Services at. He also heads the Ophthalmology Department at the NUH and NUS. In addition, A/Prof Tan also leads the neuro-ophthalmology service at NUH. A/Prof Tan completed his Masters in Health Professions Education from the University of Maastricht, and has previously served as the Ophthalmology Residency Programme Director. He is now an Associate Designated Institutional Official in the NUHS Residency Programme. Cataract surgery Community ophthalmology MBBS (Singapore) MMed (Ophthalmology) (Singapore) FRCSEd (United Kingdom) FAMS (Singapore) MHPE (Netherlands) Dr Paul Zhao is the Chief of Eye Surgery Centre at. He is also a Consultant in the Department of Ophthalmology at NUH. Dr Zhao underwent basic and advanced specialty training in Ophthalmology in Singapore before pursuing his retina fellowship at Queen Mary Hospital in Hong Kong. His sub-specialisation is in vitreo-retinal disease, and he performs retina surgery and cataract surgery. Age-related macular degeneration Retinal vascular disorders Diabetic eye disease Retinal dystrophies Intraocular infections MBBS (Singapore) MRCSEd MMed clement_wt_tan@nuhs.edu.sg paul_songbo@nuhs.edu.sg

25 Surgical Services Endoscopy Diagnostic Imaging Director of Endoscopy Centre Dr Sharon Koh Consultant Chief of Diagnostic Imaging Services A/Prof Quek Swee Tien Senior Consultant Dr Sharon Koh is the Director of Endoscopy Centre at. She is a consultant in the Division of Colorectal Surgery at NUH. Dr Koh s areas of expertise include minimally-invasive colorectal surgery and proctology, as well as the management of complex inflammatory bowel disease (IBD). She has held a role as a Clinical Lecturer in the Yong Loo Lin School of Medicine, where she is involved in the education of both undergraduate and postgraduate students. Advanced endoscopic management of benign and malignant lesions in the gastrointestinal tract Clinical research MBBS (Singapore) MMed (Surgery) FRCS (Edinburgh) Associate Professor Quek Swee Tian is the Chief of Diagnostic Imaging Services at. He also serves as the Head and Senior Consultant of the Department of Diagnostic Imaging, at NUH. A/Prof Quek s experiences include serving as Visiting Consultant to the Department of Surgical Oncology at the National Cancer Centre, Department of Diagnostic Radiology at the Singapore General Hospital and the Ministry of Defence Singapore, as well as a Clinical Advisor to NHG Diagnostics and a member of the Singapore Medical Council s (SMC) Complaints Panel. Musculoskeletal imaging Oncologic imaging Breast imaging MBBS (Singapore) FRCR (United Kingdom) FAMS sharon_zhiling_koh@nuhs.edu.sg swee_tian_quek@nuhs.edu.sg

26 Surgical Services Laboratory Medicine Chief of Laboratory Medicine Services Dr Roland Jureen Senior Consultant Dr Roland Jureen is the Chief of Laboratory Medicine Services at. He is also the Head of the Department of Laboratory Medicine, NUH. He obtained his Medical Degree (MD) at Karolinska Institutet, Stockholm, Sweden and further obtained a doctorate from the Institute of Medicine at University of Bergen, Norway with a thesis on drug resistant enterococci. Dr Jureen has also held appointments with the Ministry of Health, such as the Vice-Chairperson of the National Antimicrobial Resistance Expert Panel, and has been a member of the National Antimicrobial Resistance Control Committee. Clinical microbiology MD (Sweden) roland_ jureen@nuhs.edu.sg

27 Community Partnerships The Community Partnership team promotes a health-empowering community through the engagement of community partners and collaborating with primary care network to deliver patient education, services awareness and bring about a more closely knitted and well-connected health district for the community. We are passionate about being a community-centric hospital which provides a CareHub as an integrated solution with telehealth at its core to facilitate tele-consultation between patients and healthcare providers at, tele-collaboration between our community partners, primary care and our hospital, management of medical and social emergencies, matching of resources suited to the patient s care needs and tracking of health outcomes and healthcare utilisation at a systems level. We will also look into home-based care teams (NUHS@Home) which comprises doctors, nurses, pharmacists, allied health professionals, and care managers who develop and deliver long-term care with our community partners to our patients and residents in their own homes, embed themselves within primary care to support our family physicians and bring tertiary care into the community and focus not only on chronic disease management programmes but on medical and social emergencies. Left to right: (front row) Ms Low Jia Yu, Ms Grace Chiang, Dr Serene Wong, Ms Clarisse Chen (back row) Ms Subha Rajaiya, Ms Liao Yiwei, Ms Cheng Hui Min Clinical Director of Community Strategy Dr Serene Wong Associate Consultant Dr Serene Wong is the Clinical Director of Community Strategy,, which looks at engaging the community and partners to deliver care as one to serve the health and social needs of the population. Dr Wong graduated from the Yong Loo Lin School of Medicine, NUS, and completed her specialist training in Respiratory Medicine and Intensive Care Medicine. She is currently an Associate Consultant with the Division of Respiratory and Critical Care Medicine at NUH. serene_wong@nuhs.edu.sg Medical education Respiratory and critical care medicine Sleep medicine MBBS (Singapore) MRCP (United Kingdom) MMed (Internal Medicine) (Singapore) 51

28 will serve as a site for test-bedding innovative solutions as it redesigns healthcare. While focuses on disruptive innovation, it will also facilitate sustaining and incremental innovation and encourage adoption, assimilation, and exploitation of value-driven novelties, not only technology but also strategy, organisation, services, and processes across the inpatient, outpatient, community and home settings. Clinical Director of Healthcare Innovation Dr Siow Wen Ting Consultant Innovations Dr Siow Wen Ting is the Clinical Director of Healthcare Innovation at, which looks at innovation and technology in the hospital and in the community. Dr Siow underwent specialist training in both Respiratory Medicine and Intensive Care Medicine in Singapore and has keen interest in Critical Care Medicine. siow_wen_ting@nuhs.edu.sg Critical care medicine Innovation and technology Medical education MBBS/BSc (Imperial College School of Medicine) MRCP (United Kingdom) 53

29 Nursing The biggest uniformed group in is also fondly known as the Alex Nightingales by our colleagues. Armed with a wide skill set from varied backgrounds such as Intensive Care, Emergency Medicine, and other Medical and Surgical sub-specialties, our nurses are well-equipped to play a pivotal role in both inpatient and outpatient care. Team Members NM Constance Chua APN NC Darren Goh APN SNC Geraldine Baird NM Irene Lee Kah Yee SNM Irene Yeo SNC Janet Lam NM Julianah Omar NE Lai Sook Funn APN NC Lee Siew Hui NM Leodelyn Belale Abacan SNM Keren Heng APN NC Marie Tsen NM Mylene Virtudazo Malinao SNC Ong Guat Kheng AD Ong Hwee Sen SNC Ooi Gaik Bee SNC Pauline Chong NC Ruhana Bte Sudin SNM See Hwee Hwee Ag AD Tan Cheng Hong NC Tan Poh Hoon NC Veronica Margaret Loh SNM Yang Qiuping 55

30 Our Allied Health team strives to deliver holistic care to our patients and work together with our community partners to promote health empowerment and disease prevention. Team Members Melvin Poon Head, Medical Social Work Lim Teck Guan Manager, Rehabilitation Services Catherine Koh Senior Manager, Dietetics Jean Wong Manager, Laboratory Medicine Khor Jan Nee Senior Manager, Radiography Allied Health 57

31 Our Doctors Prof Shamal Das De Senior Consultant A/Prof Clement Tan Woon Teck Senior Consultant A/Prof Jason Phua Senior Consultant A/Prof Khoo See Meng Senior Consultant A/Prof Loh Woei Shyang Senior Consultant A/Prof Quek Swee Tian Senior Consultant A/Prof Wilson Wang Ee Jen Senior Consultant Dr Addy Tan Yong Hui Senior Consultant Dr Amartya Mukhopadhyay Senior Consultant Dr Asim Shabbir Senior Consultant Dr Benjamin Leong Sieu-Hon Senior Consultant Dr Danny Lim Tse Jiann Senior Consultant Dr Dariusz Piotr Olszyna Senior Consultant Dr Effie Chew Senior Consultant Dr Lim Tian Jin Senior Consultant Dr Noreen Chan Guek Cheng Senior Consultant Dr Roland Jureen Senior Consultant Dr Sanjeeva Reddy Senior Consultant Dr Santhosh Kumar Seetharaman Senior Consultant Dr Satya Pavan Kumar Gollamudi Senior Consultant Dr Srinivas Subramanian Senior Consultant Dr Tay Kwang Hui Senior Consultant Dr Teng Gim Gee Senior Consultant Dr Usha Narasimhan Senior Consultant Dr Wong Weng Hoa Senior Consultant Dr Yong Woon Chai Senior Consultant Dr Bryan Ng Su Wei Consultant Dr Chan Hwei Wuen Consultant Dr Charmaine Chai Consultant Dr Goh Lay Hoon Consultant Dr Keith Ho Weng Hoe Consultant Dr Khalid Mohammed Ali Consultant Dr Lee Shir Ying Consultant Dr Liew Mei Fong Consultant Dr Loh May-Han Consultant Dr Loo Wai Mun Consultant Dr Lynette Loo Mee Ann Consultant Dr Paul Zhao Songbo Consultant Dr Raj Kumar Menon Consultant 58 59

32 Dr Rajesh Kannan Consultant Dr Raymond Siew Consultant Dr Sharon Koh Consultant Dr Siow Wen Ting Consultant Dr Stella Ang Lin Consultant Dr Susan Logan Consultant Dr Victor Koh Consultant Dr Yap Eng Soo Consultant Dr Andre Tan Teck Huat Associate Consultant Dr Chandra Bharatendu Associate Consultant Dr Chua Wei Liang Associate Consultant Dr Daniel Chor Wei Ping Associate Consultant Dr Dawn Lim Associate Consultant Dr Desmond Teo Boon Seng Associate Consultant Dr Gavin Ng Associate Consultant Dr Hazel Anne Lin Associate Consultant Dr Hong Wei Zhen Associate Consultant Dr Li Zisheng Associate Consultant Dr Jeanette Ting Hsin Yeen Associate Consultant Dr Jemima Teo Wei Wei Associate Consultant Dr Liew Qi En Lydia Associate Consultant Dr Lim Ai Ling Irene Associate Consultant Dr Kathleen Sek Su-Yen Associate Consultant Dr Ker Liang Associate Consultant Dr Ong Lizhen Associate Consultant Dr Priyanka Khatri Associate Consultant Dr Victor Koh Teck Chang Associate Consultant Dr Serene Wong Xin Lin Associate Consultant Dr Stephanie Young Associate Consultant Dr Sujith Indeewara Wijerathne Associate Consultant Dr Tan Li Feng Associate Consultant Dr Wang Mingchang Associate Consultant Dr Yuen Yew Sen Associate Consultant Dr Goh Wei-Ping Principal Resident Physician Dr Alina Tan Resident Physician Dr Samara Rajaguru Nilanthi Clinical Associate Dr Shree Venkatesan Clinical Associate 60 61

33 How to Get to Alexandra Hospital Alexandra Fire Station Queenstown EW19 Bus Pick-up Ayer Rajah Expressway EXIT 6 ENTRANCE Bus Pick-up Main Lobby Taxi Stand Bus Stop Code: EXIT Queenstown Neighbourhood Police Centre Queensway Shopping Centre Queensway Anchorpoint Commonwealth Avenue Alexandra Road Alexandra Road AIA Bus Stop Code: Jalan Bukit Merah Park Hotel Alexandra IKEA Leng Kee Road By Bus Alight at, Bus Stop Code: Take buses 14, 33, 51, 61, 93, 100, 120, 195, 197 Alight opposite Queensway Shopping Centre, Bus Stop Code: Take buses 14, 33, 51, 61, 93, 100, 120, 195, 197 By MRT From Queenstown MRT Station, Exit A: Take bus 51 Exit B: Take bus 195 From Commonwealth MRT Station, Exit B: Take bus 100 From Redhill MRT Station, Exit A: Take buses 33, 120 By Shuttle Bus From Queenstown MRT Station to Travel time: min Weekdays excluding Public Holidays: Queenstown MRT Station First bus: 6.40am Last bus: 8.20pm Mei Ling Street First bus: 6.50am Last bus: 8.30pm Mei Chin Road First bus: 6.53am Last bus: 8.33pm First bus: 7.00am Last bus: 8.40pm Saturday, Sunday and Public Holiday: Queenstown MRT Station First bus: 10.00am Last bus: 8.00pm First bus: 10.00am Last bus: 8.00pm From Commonwealth MRT Station to Travel time: min Weekdays excluding Public Holidays: Commonwealth MRT Station First bus: 6.40am Last bus: 8.20pm Blk 50 Commonwealth Drive First bus: 6.45am Last bus: 8.25pm Blk 37B Commonwealth Drive First bus: 6.48am Last bus: 8.28pm First bus: 7.00am Last bus: 8.40pm Saturday, Sunday and Public Holiday: Commonwealth MRT Station First bus: 10.00am Last bus: 8.00pm First bus: 10.00am Last bus: 8.00pm Peak hours (6.40am to 9.00am, 4.30pm to 6.00pm): 10 min intervals Off-peak: 20 min intervals 62 63

34 How to Get Around Services at a Glance Block 24 Block 4 Block 11 We cover a comprehensive suite of medical services including surgical procedures and allied health services. Block 28 Block 2 Cafeteria ATM MAIN LOBBY Block 1 Block 4 Block 1 ENTRANCE Convenience Store Taxi Stand Bus Stop Pick-up Block 6 Block 7 Block 7 Medical Internal Medicine Family Medicine Cardiology Endocrinology Gastroenterology Geriatric Medicine Gynaecology Nephrology Neurology Psychiatric Medicine Respiratory Medicine Rheumatology Level 1 Admissions and Service Centre Clinic F (Clinical Measurement Centre) Clinic G (Well Clinic) Pharmacy Level 2 Clinic J (Integrated Care Clinic) Clinic K (Healthy Ageing Clinic) Level 3 Ward 7 Block 2 Level 1 Clinic D Clinic E (Joint Replacement and Reconstruction Centre/Anaesthesia Outpatient Consultation Clinic) Level 3 Day Surgery Operating Theatre Level 1 Ambulatory Surgery Centre Diagnostic Imaging 1 Endoscopy Centre Rehabilitation 1 Level 2 Wards 2 and 3 Level 3 Wards 4 and 5 Block 6 Level 1 Diagnostic Imaging 2 Urgent Care Centre Level 2 Diagnostic Imaging 3 Main Operating Theatres 1 and 2 Level 3 Main Operating Theatres 3 and 4 ICU Level 1 Wards 8 and 9 Level 2 Wards 10 and 11 Level 3 Wards 12 and 13 Block 11 Level 1 Rehabilitation 2 Block 24 Level 1 Clinic L (Active Centre) Block 28 Level 1 Care and Counselling Clinic A (Ear, Nose and Throat Centre) Level 2 Clinic B (Eye Surgery Centre) All information is accurate at time of printing (July 2018). Surgical General Orthopaedic Surgery General Surgery Ear, Nose and Throat (ENT) Eye Surgery Joint Replacement and Reconstruction Surgery Endoscopy Centre Anaesthesia Outpatient Consultation Clinic Allied Health Physiotherapy Speech Therapy Occupational Therapy (except hand rehab service) Podiatry Dietetics Diagnostic Imaging Care & Counselling Clinical Measurement Centre Core Laboratory 64 65

35 66