211 California Vision

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2 What is 211? A repository of community resources and public programs accessed via phone or internet An easy to remember phone number that connects people to essential community information and services

3 What is 211? Plays a critical role in providing information to a community or region in times of disaster, from response through recovery Can be utilized for disaster services only to help the public and relieve the 911 call volume

4 211 California Vision All Californians have access to current community, health and disaster information 24-hours a day through a free, easy to remember telephone number

5 211 California Mission Support and represent a statewide network of independent, individual 211 providers in delivering a high quality coordinated system of information and referral services, available to people throughout California

6 CA 211 Partners & Funders Partners United Ways of California CA Alliance of I&R Services (CAIRS) Funders United Way, through dues Kaiser Permanente CA Endowment

7 History FCC s decision in 2000 to designate the phone number In 2003, the CPUC adopted rules of implementation for California

8 History Adoption of 211 services in California is now at 30 counties and over 93% of the state s population In September 2011, the CPUC approved 211 CA to provide 211 services to counties that do not have comprehensive 211 services

9 211 in Times of Disaster Prior to any disaster: Commitment is gained from all counties in the CSC region to support 211 Disaster Response Service via a regional application to CA 211 CA 211 then approves and forwards the application to the CPUC for their approval

10 211 in Times of Disaster Prior to any disaster: Standard Information is uploaded by template from each jurisdiction in the region to the 211 database Real-time data is also collected during an emergency incident Telecom switches are pre-programmed so that the number works and is ready to be answered by a live person

11 211 in Times of Disaster During a disaster: 211 provides up-to-date information to the public, 24/7 during the event 211 can also be utilized in the recovery process to help the public with their questions about where to go for specific services

12 211 in Times of Disaster The difference between 211 & is for life-threatening situations 211 alleviates misuse of 911 calls for non-emergencies 211 provides critical info about evacuation routes, food and shelter and recovery services

13 Associated Costs Associated with programming of telecom switches CSC region committed to working with telecom companies to get these fees waived or significantly reduced

14 Associated Costs Costs associated with using 211 services during a disaster are typically reimbursable through the state and/or FEMA in a declared emergency

15 Associated Costs The 211 CA Board has approved a Disaster Reserve of $25,000 to cover the cost of providing 211 service in circumstances were the costs cannot be reimbursed by municipalities Funding by foundations, like PG&E, may also be available to support the 211 CA disaster response system

16 Next Steps The CSC Region to decide as a collaborative whether it wishes to apply for 211 Disaster Response Services If so, obtain letters of support from the 5 County Boards of Supervisors and the 5 OES Coordinators

17 Next Steps Complete a CSC Regional CPUC application and submit it Engage telecom agencies for their support

18 Next Steps Upon CPUC approval, activate telecom switch programming Each county completes emergency contact templates for the 211 database and keeps it current

19 Next Steps Conduct exercises prior to activating the 211 system for a real world event

20 Questions Comments Concerns

21 Contact Information Lilian Coral Director, 211 CA Kathleen Haff CSC Public Services Coordinator