2-1-1 in Butte County. An Introduction and Overview of Butte Services

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1 2-1-1 in Butte County An Introduction and Overview of Butte Services

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3 Bringing to Butte County 2011 Dedicated planning for began with more than 20 stakeholder agencies participating July 2013 CPUC authorized activation of the dialing code for Butte County Help Central authorized as the provider Oct 2013 Butte phone lines opened in soft launch Dec /7 service established Feb 2014 Official launch of Butte on 2/11 (National Day)

4 The Purpose of 2-1-1

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7 Butte is the Link: One Easy Number to Call Powerful tool Simple solution

8 Butte Year 1 Data 24/7 Helpline 6520 services referred Free and Low Cost Health and Human Services Referrals to 850 Agencies Community based organizations, government programs, support groups, crisis lines, specialized Information & Assistance 5000 callers helped Live phone help and twoway texting

9 Butte 2-1-1: Year 1 Data Why do they call 2-1-1? TOP FIVE SERVICE NEEDS 1- Housing/Shelter/Utilities 2- Income Support/ Financial Assistance 3- Food/ Basic Needs 4- Information/ Legal Services 5- Family Support Services Who calls 2-1-1? Older Adults 888 Individuals with Disabilities 727 Unemployed 513 Parents/Caregivers w/child Homeless 450 Veterans 124 People w/mental Health Concerns 128 Uninsured 108 Non-English Speaking 59

10 2-1-1 serves people in times of need Veteran receives help A woman called Butte from another county seeking help for her elderly father who is a veteran and a Butte County resident. The Information Specialist was able to identify available resources for the father based on the information the caller provided. The Specialist referred the caller to an agency that provides housing assistance for veterans, to food pantries and free meals in the father s community, and to an Alzheimer s dementia screening program. Help for Land Owner A Butte County land owner called when he discovered squatters on his land in east Oroville. The Information Specialist referred him to an agency that offers free legal information and assistance for notification and eviction processes.

11 Butte works in partnership Butte works collectively with our local partners 365 days a year to provide access to essential services for anyone who needs information and support.

12 Butte works in partnership Butte County Association of Governments, B-Line First 5 Butte County Children and Families Commission Community Action Agency of Butte County California Health Collaborative County Agencies Department of Employment and Social Services Sheriff s Department/911 Office of Emergency Management Public Health Behavioral Health Library and many others Housing Authority of Butte County Torres Shelter Jesus Center Northern Valley Catholic Social Services

13 Partner Agencies utilize As an organization that daily receives community questions and requests for local services it is with great appreciation that we at the Chico Chamber can refer our callers to Butte 211 for their low-cost and no-cost health and service needs. Working with partners like Butte 211 greatly benefits our organization s efficiency and streamlines our process by eliminating duplicate services. Both HelpCentral.org and are outstanding local resources that we use and refer constantly and are thankful for their existence in our community! Angela Cole, Operations & Communications Manager, Chico Chamber of Commerce

14 2 1 1 creates an efficient system in our social services network produces system wide cost/benefits helps reduce non-emergency calls to assists with public info during disasters

15 Contact Butte Dial hours / 7 days a week Text your zip code to Tara Sullivan-Hames, Director Help Central Inc. Butte tsullivanhames@ncen.org Office Visit Butte211.org Live Help. Local People. Local Resources.