International SOS Assistance Program

Transcription

1 International SOS Assistance Program Your membership guide As an International SOS member you can now be reassured that you have worldwide access to 24 hour expert advice and assistance whether it s help to prepare you for your travels or immediate advice and care whilst abroad. About US International SOS is the world s leading international healthcare, medical assistance, and security services company. We provide assistance services with over 10,000 customers. Date of Establishment:1985 Head Office: Singapore, London Number of Employees(incl. Medical Stuff) : 11,000 (5200) Assistance Center: 27 International SOS Clinic: 36 Global Assistance Network: 79,000 Providers Air Ambulances: 10 Worldwide case statistics: 5,010,000 per year The Benefits of Membership Before your trip 1. Check Medical information on the Member s website: Essential travel, health and personal safety advice including country guides and destination reports. Important security risk analysis and advice covering 200 countries, including daily reporting on emerging security issues. 2. Receive Medical information by Alerts. *Please refer to Web site guide about Member s website and Alerts subscription. 3. Referrals for medical or dental treatment through 24/7 Assistance Center. During your trip 1. Medical advice by International SOS doctors on the phone. (24hours, 7days a week, English available) (free) 2. Referrals for medical or dental treatment (free) 3. Assistance with appointments and hospitalization, guarantee payment of medical expenses (charged) 4. Emergency medical evacuation/repatriation (charged) 5. Repatriation of mortal remains (charged) 6. Compassionate visit and family travel assistance (charged)

2 The Benefits of Membership - Medical Free Services without company s authorization 1. Medical information on the Member s website: includes vaccination requirements, infectious diseases common in destinations, food and water safety, and tips on staying healthy while abroad. 2. Receiving Medical information regarding infections by Alerts. 3. Medical advice by International SOS doctors on the phone. 4. Referrals for medical or dental treatment through 24/7 Assistance Center. 5. Assistance with hospital appointments 6. Provide interpretation on the phone or arranging for an interpreter. * Interpreter arrangement will be charged. (Except China 8 Cities for Japanese) China 8 Cities: Dalian, Suzhou, Guangzhou, Shenzhen, Tianjin, Nanjing, Beijing, Shanghai Services to be charged and need to obtain company s authorization 1. Assistance with hospitalization, guarantee payment of medical expenses 2. Emergency medical evacuation/repatriation 3. Repatriation of mortal remains 4. Compassionate visit and family travel assistance

3 The Benefits of Membership - Security Free services without company s authorization 1. Provide Security information On the member s website or through Alerts, you can get security information: proprietary risk ratings for countries and cities, profiles on personal safety, petty crime, kidnapping, violent crime, social unrest, rule of law, and corruption; situational developments, special incident advisories, and travel alerts. Also, Our Security specialists provide advice and assistance on travel, domestic and personal security through 24/7 Assistance Centre. 2. International SOS Crisis Center In an emergency such as disaster, terrorism and rioting, our security experts activate Crisis Center (our incident management resources and on-the-ground security teams) and provide the following supports. 1) Set up of 24/7 communications between your head office and evacuees 2) Ongoing provision of referrals, advice 3. Referrals for security providers Refer local security providers on your request basis. Security drivers, Security escorts, Security trainers, Security company etc. 4. Evacuation Services In an emergency such as disaster, terrorism and rioting, we evacuate employees and their families to the nearest safe haven by chartered planes. In case that evacuation decisions are made by International SOS, International SOS guarantees the cost for evacuation. Other available resources to accomplish the evacuation including private aircraft, ground and/or sea transportation. Services will be charged and need to get company s authorization 1. Travel Security Consulting Services Provide Personal Security Awareness Training and Security Seminar for risk managers 2. Consulting services outside Japan and Emergency Response Planning Consulting Dispatch our security experts to investigate local security and provide security measures, survey reports and emergency response plans for your area or overseas location.

4 How can International SOS help you? It s not urgent but Call our Assistance Centres anytime. When you feel sick or get injured, please call us first. Our doctor, nurse and coordinator will provide medical advices. I have a chronic disease. What should I prepare when I travel overseas? Call our Assistance Centres. We will provide you with destination-specific information and help you to prepare yourself for your health. I would like to see a doctor overseas. Is there any good hospital? Depending on your location and condition, we will refer you to a recommended hospital. We will also make an appointment with a doctor. Worry about medical expenses. I m not sure if my insurance is available.. With your company s authorization, we will guarantee your payment of medical expenses. It might take time to get Insurer s authorization since they make an assessment if the condition applies to insurance policy. We assist first regardless of insurance policy. Please always keep this card and your guide with when you travel.

5 How to call Assistance Centres STEP1 With membership card (or membership number), call 24/7 Assistance Centres directly or by collect call. If calling from: Call Assistance Center in: At this number: Japan Tokyo Asia, Australia or the Pacific Rim Singapore Call collect: Europe, CIS, Africa or the Middle East London Call collect: U.S., Canada, Mexico or South and Central America Philadelphia, PA Call collect: Your membership number:10acma STEP2 STEP3 Followings are key information to provide: 1. Your company name 2. Your membership number 3. Your name *Your company name and your membership number are on the membership card. Please tell us your request in detail. If a patient is not able to talk, third parson can also request us for an assistance as long as we can confirm your membership. 1. Speak with Doctor/Security Specialist (in your preferred language) 2. Referrals for medical, dental or other treatment 3. Get advice on which medical facility is most appropriate to you and your situation 4. Emergency medical evacuation/repatriation 5. Repatriation of mortal remains 6. Travel assistance for evacuated member companion

6 Check our 24/7 Assistance Centres and Clinics Go to Our website: STEP1 Choose STEP2 STEP3 Choose

7 Member s Website Guide You will get always precise information on Member s Website We provide the latest medical & travel information and advice on standard cares, disease outbreaks and vaccinations around the world. Members can access our website where internet access is available. Printable member card is also available. In case of emergency, please call our 24/7 Assistance Center at anytime. INPEX PORTAL WEBSITE: Select Language

8 Medical and Travel Information Medical and Travel information for over 227 countries or destinations Recommended vaccinations for each destination Common infectious diseases in particular travel destinations Food and water safety and advice on how to stay healthy Cultural tips and advice A proprietary risk rating system showing medical risk of the destination' Medical alerts Information on altitude sickness, sexual health, deep sea diving, sun and weather protection, Insect repellent usage, air pollution and more A detailed list of over 65 diseases and conditions that can infect travelers. Learn about disease pathology and transmission, prevention and available treatments. Emergency contacts: International SOS Assistance Centres You can access contact numbers for our 24/7 Assistance Centres, Clinics and Offices.

9 Security Information Daily updates on travel security, disruptive incidents and situational developments Daily update by our security consultants, analysts and tracking experts for current information of the security situation around the world Travel Security information for over 227countries or destinations The member s website contains advice and information on 410 cities and over 227 countries, as well as details on the risks that can disrupt travel or threaten personal security i.e. traffic situation, crime, conflicts, natural disasters, terrorism and others. Own risk rating system for each country and advice for members Our criteria for risk rating is based on the following 3points. We provide advices in terms of business continuity. - Expected risk for coming 72hours - If we can secure logistics in case of emergency evacuation - Business continuity and safety of employee

10 Alert Subscription Help Guide STEP 1 Open your member s website with the URL below Click Alerts on the top page. Fill in your details on the left side and click on register. STEP 2 Afterwards you will receive an with a link To complete the registration process, please confirm your details by clicking on the link in this . STEP 3 Please complete your registration Please fill in your address in the field Login for existing users on the right side of the website. Press Login to proceed (please do not press the return button). After your personal setting completed, you will start receiving Alerts. FAQ Q: How do I unsubscribe? A: Log on to your registration, click on Settings and press the Delete alerts registration button. Q: My alerts aren t coming through, but my address is registered. What can I do? A: Check that you have selected s to receive after you have registered your address you must then choose the s you want. You can see how many s you are registered to receive in the Summary box on the right. If you have made a selection and are still not receiving s, check with your IT department and on your spam filters that the is white-listed.