Governor and Membership work plan 2017

Transcription

1 Governor and work plan 2017 Work Areas and Departments Equality and Diversity protective characteristics (Demographic hard to reach groups) Goal Who By When Progress/comments Members with protective characteristics including Sexual Orientation, Religion and Belief, Ethnicity, Disability and Marital/Civil Partnership Status, Gender re-assignment. Equality and Diversity Lead (Sophie Ford) Ongoing Suggestions welcome from Staff Allies and Carer, LGBT, Lived experience working groups. To engage and stimulate action plans for these areas Various Trust Officers and invited to join the meetings. These three meetings are quarterly Suggestions welcome from LGBT Conference To recruit members and Potential from this community. Equality and Diversity Lead (Sophie Ford) 9 February 2017 welcome to attend nondisclosure rates on protective characteristics and recruiting from Hard to Reach Groups. Increase the level of disclosure across the membership. 1

2 Board Equality Annual Report Tear off slip in Better Together as part of the E&D double page spread. nondisclosure rates to be reported. Governor and Officer (Samantha Swindell) to supply content Communications Assistant (Barry Wood) Publication to include breakdown of protective characteristics. Equality and Diversity Lead (Sophie Ford) and (Governor and Officer) Samantha Swindell End of January 2017 Financial year end of March beginning of April 2017 Meeting with Barry week commenced 5 th December 2016 to talk about content. EDS2 -engagement with stakeholders. Planning the event and advertise to membership. Equality and Diversity Lead (Sophie Ford) and (Governor and Officer) Samantha Swindell April/May 2017 Working Group meetings currently running. and will continue to work with the Equality and Diversity Lead and Visible Leader (Zoe Row) to deliver cultural integration of the concepts. Foundation Trust Celebration (10 Years) Celebrate the milestone and publicise. Heighten the profile of LPFT as a Foundation Trust. Steering Group to be established 10 October 2017 Suggestions welcome from LPFT Web Redevelopment Public and Patient Engagement over ideas and implementation. Website Survey sent to members and governors. Service Users (Patients), Carers, Recovery College, Volunteers,,, MCN, E&D lead, Staff CCG@S Comms Team for other providers December 2016 December

3 e.g. ULHT, LCHS Local Authorities, Partnership Boards, Carers groups Governor Constituency Meetings Covering CCG areas. Link A forum set up on Trust sites whereby members can drop in to see their. Encourage strong links with quality leads and a good working relationship between representative governor and leads. All Link and Peter Howie December 2017 December 2017 Suggestions welcome from Suggestions welcome from workgroup Group welcome and intentions workgroup February 2017 Beginning of December 2016 Suggestions welcome from Initial training to the Group Training for on and Governor recruitment. Two training dates and brainstorming. What do we know already in terms of fact finding? will learn how to successfully recruit members and. *What the benefits of membership are? *The Challenge of Staff, Patient and Carer Recruitment and engagement. *Identifying Carer members in our organisation including younger people carers, Older People Carers and General Carers. *What do our demographics and geographic look like? February

4 *What are membership service preferences and ways in which we engage services with participants? *What are membership Click s and how useful are they? Group Update s. Once a month (pilot). May only be required bymonthly. First update March 2017 following the group training. Ad hoc task and finish group meetings As and when required Ongoing membership workgroup plan to feeding into Council of Governor Representation Committee By-monthly Development and Evalu8 Feedback *Induction *Core skills New All Completed 2016 Completed 2016 *Assessment All December 2016/2017 *Feedback All January

5 Public Consultation on Sustainability Transformation Plans (STP) CQC ReInspection Opportunities to engage and be involved Governor and Engagement questionnaire All End December - End February All March 2017 Election Schedule 2017 Date Election Work Who to action Key Officers Activity Wednesday,9 th November ERS visit to Headquarters to and ERS Planning discuss Schedule and Ideas Schedule for forthcoming election Monday, 20 th March Pre-election work - Communications & Designing SU/ Carer -Images to supply Postcard Thursday, 23 rd March Pre- election work- content to Designing Thursday, 23 rd March Thursday, 6 th April Thursday, 6 th April Monday, 10 th April Thursday, 20 th April supply for postcards ERS quotations for Election Platform and other functions as advertised. Document Library etc. Supply electronic version of the postcard Pre- election work - Supply approved electronic version of postcard to membership Pre- election work- Send electronic postcard to staff Trust to send nomination material and data to ERS ERS Postcard Decision in terms of Election material purchased ERS to Supply Postcard ERS ERS and Communications ERS (Electoral Reform Service) Preparing promotional Material Preparing promotional Material Transfer of Data Target Audience Notes ERS and Members and staff Members and Staff Members and the Public LPFT Staff listing and main contact listings LPFT Staff listing Internal processes Tuesday, 25 th April Staff data transferred from Workforce to MES LPFT Workforce and MES Transfer of data including staff Internal processes 5

6 Friday 28 th April Pre- election work send election postcards online and to Service User/ Carer and Public South Holland Constituents database re-write and constituency details. Constituents Friday, 28 th April Receive proofs for sign-off ERS send to Internal processes Friday, 12 th May Send Notice of Election ERS Designing LPFT Website Statement for approval use Notice of Election Corporate branding/ Advisory changes to be provided Friday, 12 th May Tuesday 16 May Monday, 22 nd May 1 st week of June TBC 5pm on Wednesday 14 June Thursday, 15 June Phone LD & YP Carers and Young people members to encourage application and votes. Notice of Election/ nomination open Reminder about Elections Info sessions Nominations deadline Summary of valid nominated candidates published ERS to Supply notice, Communications, to advertise ERS to send, membership to approve detail to advertise Phone call/ personal Constituents Members online Members online Advertise as part of all communications LPFT website/ Postcard LPFT Website/ Candidates Good Practice 6

7 Monday, 19 June Final date of candidate withdrawal LPFT Website/ Candidate Friday, 20 th June Uncontested report ERS to supply LPFT Website Friday,23 rd June Electoral data to be provided LPFT Workforce and Transfer of data Internal Process by the Trust. SS to make a MES decision with ERS about communication and approval for design. Friday, 30 th June Ballot proofs available to view ERS to supply Internal Process Wednesday, 5 th July Notice of Poll Published Re-design using similar visuals to the nomination information for distribution and cover letter text to supply for voting packs by SS. Communications to use text for letter- SS to send notice of poll visual for Staff Weekly. ERS design team and Thursday, 6th July Voting packs despatched Tuesday, 25 th July Reminder communication sent to all constituencies including for all staff and letters where possible. ERS to supply and membership to approve Monday, 31 July Close of election Tuesday, 1 August Declaration of results Word ERS s and postal Word LPFT Website LPFT Website All constituencies in the election LPFT Website LPFT Website Good practice 7

8 Word Friday, 4 th August Contact all candidates Verbal by phone All candidates in election Friday, 4 th August Monday, 7 th August Contact Denise Cain about results for Chair to write letters All candidates in election Election Results to be announced APM - presentation Post- election work New Induction Elected Candidates Good Practice Group of 1000 progress table Number Start date Title Type of Involvement Trust Officer Member Involvement Result of Project Top Tips for handling complaints, PALS Feedback from Service Users and Carers of the Group of 1000 Cathy Hobbs (Patient Experience Lead) No responses as yet TBC What do you think to our information sheet on the Complaints Process? Feedback from Service Users and Carers of the Group of 1000 Cathy Hobbs (Patient Experience Lead) To involve Patients and Carers of the 'Group of 1000' in consulting on a documents they will use for information. Three individual responses which has been taken on board and we are changing the leaflet. Presentation seemed a little blunt and so changing to a leaflet format. It is with intention that once the leaflet is created this again be shared with SU s and Carers of the Group of

9 Online membership communications Report date: DATE & TIME SENT OUT COMMUNICATION TARGET GROUP HOW MANY SENT TO HOW MANY S OPENED HOW MANY CLICKS BOUNCES Health watch Provider Network Meetings % Living Well with Dementia Course % 9.3% The new LPFT Website- have your say % 9.1% Making a Difference staff award nomination % 3.6% Hearing Voices: Social Change % 0% Disability Listening Event % 0% Free Community Event- Eating Disorders % 12.1% LPFT Better Together E- Newsletter Autumn % 21.7% Volunteering for Healthwatch Understanding Mental Health ONLINE PATIENT AND CARER MEMBERS (within the Group of 1000 ) % 34.7% % 0% 6 9

10 Top Tips for handling complaints ONLINE PATIENT AND CARER MEMBERS (within the Group of 1000 ) % 18.9% Grandcare Technology ONLINE CARER MEMBERS % 12.1 % What do you think to our information Sheet on the Complaints Process ONLINE PATIENT AND CARER MEMBERS (within the Group of 1000 ) % 25.5% 2 End of report 10