5 WAYS VCARE? What is GLAUCOMA. has earned the highest MEDICAID? Are you on. Are you at Risk? Viva Medicare Plus. to Avoid Hospital Readmissions

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1 Enjoy Life! 5 WAYS to Avoid Hospitl Redmissions FOR THE THIRD YEAR IN A ROW, Viv Medicre Plus hs erned the highest MEDICARE STAR RATING GIVEN IN ALABAMA. GLAUCOMA Are you t Risk? Wht is VCARE? Are you on MEDICAID? Winter 202 Bsed on overll pln rtings on for 20, 202, nd 203 plns. Pln performnce Str Rtings re ssessed ech yer nd my chnge from one yer to the next.

2 VCARE VCre is progrm tht works with your doctor to help you become stronger, more ctive, nd independent. It is offered to members who hve specilized cre needs nd provides nurse to become your personl helth cre coch nd supporter. If you qulify for the VCre progrm, your ssigned nurse cn help you get n ppointment quickly if you strt feeling bd nd hopefully prevent long wit in the emergency room or n unnecessry hospitl dmission. Your nurse cn help nswer questions bout your medictions nd cn even schedule visit t your home (if you wish), or spek to you by phone. The gol of the progrm is to keep you ctive nd helthy in the convenience of your home - ll t no cost to you. COMMUNITY RESOURCES THE GIFT OF READING The Litercy Council is working to help dults overcome illitercy in Blount, Jefferson, Shelby, St. Clir nd Wlker Counties. If you know someone who needs help lerning to red or just needs to improve their reding skills, contct The Litercy Council t or FOR ASSISTANCE WITH Food, utilities, trnsporttion, rent, non-medicl emergencies, etc. Pyments for medictions CALL The United Wy t 2 or The Ptient Advocte Foundtion t for people of ll ges Dentl services (Viv Medicre Plus Rx Extr Vlue members hve $50 nnul llownce for dentl services.) Cll Donted Dentl Services (DDS) t At this time, DDS is only ccepting pplictions from Albm residents who live in Autug, Bldwin, Blount, Bullock, Clhoun, Crenshw, Cherokee, DeKlb, Elmore, Etowh, Lowndes, Mcon, Montgomery, Pike, St. Clir, or Shelby counties. Cregiver support Albm Cres progrm t -800-AGELINE ( ) Incontinent supplies Help to quit smoking (smoking cesstion) A Alzheimer s of Centrl Albm t (for people with dementi) B Albm Cres progrm offers incontinent supplies to individuls receiving cre (see telephone number bove) Albm QUITNOW t -800-QUITNOW ( ) Phone services A The AT&T Accessibility Resources Center t (for people who hve hering, speech, vision or mobility impirments) B Sfelink Wireless (The Free Cell Phone nd Minutes Progrm) t -800-SAFELINK ( ). You my rech Viv Helth Member Services t or (205) TTY users cll

3 MEDICAID 5 WAYS TO AVOID HOSPITAL READMISSIONS You will receive review letter from Medicid one yer fter Medicid hs been wrded nd every yer fter tht. You must fill the form out nd send it bck to Medicid. You cn lso cll your cse worker with Medicid. The contct informtion for your cse worker will be on the letter you receive from Medicid. If you don t send the review letter bck or contct your cse worker, you will lose your Medicid benefits. One in five older dult ptients goes bck to the hospitl within 30 dys.* And lrge number of those redmissions could hve been voided. After just being relesed from the hospitl, the lst thing you wnt is to go bck. Viv Medicre Plus hs outlined five wys members cn void hospitl redmissions. If you lose your Medicid coverge, you my still qulify for extr help with Medicre Prt D prescription drugs. Contct your locl Socil Security office or cll Socil Security t TTY users should cll You cn lso pply for extr help online t prescriptionhelp. To be member of Viv Medicre Plus Rx Extr Vlue, you must hve Medicid or one of the Medicre Svings Progrms. If you lose this extr help, Viv Medicre Plus Rx Extr Vlue must disenroll you from our pln Fill ll prescriptions hospitl doctors give you. Tke your medicine s prescribed. Visit your Primry Cre Physicin (PCP) no lter thn 7 dys fter your hospitl dischrge. The nme of your PCP is on your Viv Medicre Plus ID crd. If you hve chronic condition such s dibetes, congestive hert filure (CHF), nd/or chronic obstructive pulmonry disese (COPD), you hve higher chnce of being put bck in the hospitl. Plese cll Viv Medicre Plus t -855-MYVCARE ( ), Mondy-Fridy from 8 to 5 p.m., so we cn work together to help you sty helthy. If you hve been given orders for home helth services, nd no one hs clled to set up those services, plese contct your PCP or member of the VCre tem (t the number bove) right wy. *Study cn be found in The New Englnd Journl of Medicine.

4 PREVENTION IS KEY Remember the sying, An ounce of prevention is worth pound of cure? No truer words hve been spoken when it comes to disese prevention nd erly detection. Screenings nd exms re cost-effective wys to prevent nd detect potentil disese before there s serious problem. The preventive services below re vilble to you t no cost. Viv Medicre Plus For the third yer in row, Viv Medicre Plus hs erned the highest Medicre Str Rting given in Albm.. The Overll Rting given to plns by Medicre is designed to give Medicre beneficiries single summry score tht mkes it esy for them to compre Medicre Advntge plns bsed on qulity nd performnce. SERVICE FREQUENCY WOMEN MEN Abdominl Aortic Aneurysm Screening The bdominl ort should mesure less thn three centimeters. An neurysm could be the cuse for n enlrged ort. Annul Physicl Exm This routine physicl exm includes certin lb tests to detect illness nd disese. Annul Wellness Visit Your Primry Cre Physicin will review your medicl history nd provide you with personlized prevention pln bsed on your helth risks. Bone Mss Mesurement This screening is the best wy to know your bone helth. Wek bones cuse flls nd injuries. Brest Cncer Screening (Mmmogrms) Crdiovsculr Disese Risk Reduction Visit This visit with your Primry Cre Physicin should help lower your risk for hert disese. Crdiovsculr Disese Testing Blood tests re done to detect hert disese. Cervicl nd Vginl Cncer Screening Pp nd pelvic exms cn be performed by your gynecologist or Primry Cre Physicin. Colorectl Cncer Screening One-time screening Every 2 yers or more often, if mediclly necessry One every 5 yers Fecl Blood Test every yer, or Flexible Sigmoidoscopy every 4 yers, or Screening Colonoscopy every 0 yers (every two yers if t high risk) SERVICE FREQUENCY WOMEN MEN Depression Screening Dibetes Screening HIV Screening Flu Vccine From prticipting Viv Medicre Plus Rx Extr Vlue doctor or phrmcy. Pneumoni Vccine Obesity Screening nd Counseling A comprehensive prevention pln is prepred by the Primry Cre Physicin for members with body mss index over 29. Prostte Cncer Screening Screening to Reduce Alcohol Misuse You get up to four, brief counseling sessions per yer if lcohol is problem. Sexully Trnsmitted Infections Screening This screening will detect chlmydi, gonorrhe, syphilis, nd Heptitis B. Smoking nd Tobcco Use Cesstion This is counseling to help you stop smoking or tobcco use. Glucom Screening This eye screening cn help detect glucom. in primry cre setting Up to two screenings every yer or up to three screening exms during pregnncy (in the fll or winter) Once fter ge 65 or more frequently if high risk Plese cll Member Services for more informtion One-time screening or t certin times during pregnncy Plese cll Member Services for more informtion Bsed on overll pln rtings on for 20, 202, nd 203 plns. Pln performnce Str Rtings re ssessed ech yer nd my chnge from one yer to the next. Plese contct your Primry Cre Physicin to schedule n ppointment for ny of these preventive services. The nme nd phone number of your Primry Cre Physicin re on your Viv Medicre Plus Rx Extr Vlue ID crd.

5 GLAUCOMA Brend visited her eye doctor one dy becuse she ws hving trouble reding fine print. She hd worn glsses since her erly twenties, but even the glsses no longer helped. The doctor told Brend she hd glucom, group of disorders tht dmge the optic nerve nd led to vision loss. Glucom cn even led to blindness if left untreted. Brend ws shocked when she herd this becuse no one in her fmily hd ever been treted for glucom. ARE YOU AT RISK? Brend is just one of 4 million Americns ffected by glucom, ccording to the Ntionl Eye Institute. And nerly hlf of those do not know they hve the disese. Glucom cn ffect people of ll ges s Brend found out. Some people hve greter risk, though. They include: People who re 60 nd older, especilly Hispnic Americns Africn-Americns older thn 40 People with fmily history of glucom People with dibetes EARLY DETECTION IS KEY Initilly, you my not hve ny symptoms. There is no pin to tell you something is wrong. Tht s why it is importnt for you to hve yerly glucom screening. This exm cn determine if you hve glucom in one or both eyes. If so, your doctor will come up with pln for you to follow to help you keep your eyesight. Hve you hd your free glucom screening this yer? If not, plese cll your prticipting eye doctor to mke n ppointment. If you do not hve prticipting eye doctor, plese cll Member Services. GOOD NEWS! YOU QUALIFY FOR EXTRA HELP WITH PART D PRESCRIPTION DRUG COSTS! MEMBERS WITH LIS (LOW INCOME SUBSIDY) You cn get three months of mny mintennce prescription drugs for the price of one month. You py the sme copy whether you get one-month or three-month supply. HERE S HOW IT WORKS 2 3 Ask your doctor to write prescription for 90 dys for ech mintennce drug you use. Tell your phrmcist you wnt 90-dy fill. Show your Viv Medicre Plus crd t the phrmcy lwys. Follow these 3 simple steps to sve money on mny of your prescription drug costs. You cn tke this rticle to your next doctor s ppointment s reminder. If you hve difficulty understnding, sk your doctor to write wht the mediction is for on the prescription. This will be printed on the dispensing lbel when filled t the phrmcy. If you hve problems tking your medicine or if it mkes you feel funny, let your doctor know. If you hve trouble pying for the nme brnd medicine, sk your doctor to write the prescription for n eqully effective generic, when possible. Sources: Ntionl Eye Institute, Centers for Disese Control nd Prevention Questions? Plese cll Member Services t the phone number listed on bck.

6 FITNESS Viv Medicre Plus includes $20 per month for your fitness center membership! Tke dvntge of this fntstic opportunity, which is prt of your Viv Medicre Plus membership. There is no better or esier wy to enjoy more ctive nd helthy lifestyle thn joining locl fitness center. You ll be ble to enjoy the compny of others while you improve your helth. No mtter wht your fitness level is, you cn get strted tody! (Alwys check with your physicin before beginning ny exercise progrm.) EASY TO JOIN! All you hve to do is go to ny of our loctions nd show your Viv Medicre Plus ID crd to get enrolled. The fitness center will bill Viv directly. When you use contrcted fcility, Viv will py up to $20 to the fcility ech month. It s simple nd you ll be gld you did! Some gyms Viv Medicre Plus works with include mny locl YMCA s, SportsPlex, nd Snp Fitness. Cll member Services t the number below to lern more bout prticipting gyms in your re. Questions? THANK YOU We wnt to thnk you for your membership in Viv Medicre Plus. We work hrd to provide you with gret benefits t n ffordble price. We hope you hve been ble to tke dvntge of vluble services such s the free preventive screenings. The Annul Election Period (AEP) is gret time to tell your friends nd fmily bout Viv Medicre Plus. AEP is going on now until December 7. Would you recommend Viv Medicre Plus to Medicre eligible friend or fmily member? If so, plese hve him/her complete nd mil the ttched crd. Mil this free postge-pid crd to find out more. Yes! Tell me more bout (Plese print, nd fill out before miling) Nme (plese print) Address City, Stte, Zip Phone Cll Viv Medicre Plus Member Services ; TTY users cll visit our website t 8 AM-8 PM Mondy-Fridy. Cll us t VIVA (8482). We re here Mondy Fridy from 8.m. to 8 p.m. (From October Februry 4, we re vilble 7 dys week from 8.m. to 8 p.m.) TTY users: Plese cll E-mil Address A slesperson my cll. Viv Helth is Medicre Advntge orgniztion with Medicre contrct. This is n dvertisement. The benefit informtion provided is brief summry, not complete description of benefits. For more informtion, contct the pln. H054_mcdoc94A CMS Accepted /20/202

7 222 4th Avenue South Birminghm, AL PRSRT STD US POSTAGE PAID BIRMINGHAM, AL PERMIT NO. 206 Viv Helth is Medicre Advntge orgniztion with Medicre contrct nd contrct with the Albm Medicid progrm. H054_mcdoc94A CMS Accepted /20/202 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Toll-Free: VIVA (8482) TTY users: Hours: Mon - Fri, 8m - 8pm From Oct - Feb 4, Mon - Sun, 8m - 8pm BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO 309 BIRMINGHAM, AL POSTAGE WILL BE PAID BY ADDRESSEE VIVA MEDICARE PLUS 222 4TH AVE S BIRMINGHAM AL SHOP Visit us online t Go to Viv Medicre Cfé: Birminghm Cfé: Mobile Cfé: Montgomery Cfé: