Annual review Together with Deaf people; creating a better future

Transcription

1 Royal Association for Deaf people Annual review 2016 Together with Deaf people; creating a better future Patron: Her Majesty The Queen. Founded Registered Charity No A company limited by guarantee registered in England No

2 Welcome We are delighted to welcome you to our 2016 Annual Review and immensely proud to share with you some of the work we have undertaken and the impact of this upon Deaf people has been a very important year for us. The Royal Association for Deaf People was established in 1841 to provide employment support to Deaf people. 175 years later we still do this and so much more. We celebrated our achievements at our 175 th Awards Ceremony held in February. Read more about this on pages 24 and 25. our business objectives from front line workers to back office staff, each is important to the smooth running of the organisation. We value the contributions everyone makes and we are so proud to have been awarded Investors in People Gold. The current economic climate is challenging for charities; we have to work hard to keep the contracts we have and to win new ones. This year we would especially like to thank the following individuals and organisations for their generous support which has helped us to deliver the services which make a difference to Deaf people: Our Vision: Together with Deaf people; creating a better future Our Mission: We promote equality for Deaf people through the provision of accessible services Our Values: We: z Take the time to understand what matters to Deaf people z Respect Deaf language, identity, community, heritage, and diversity z Develop services and partnerships that Deaf people need z Acknowledge the contributions our staff and volunteers make z Always deliver on our promises z Promote continuous improvement in all we do z Communicate clearly z Are honest with ourselves and our stakeholders Being Deaf can be extremely isolating; being unable to communicate in your first language can be frustrating. Our charity has two main objectives: z To provide the services Deaf people need in their first language z To support mainstream providers to be more accessible to Deaf people Our Annual Review shows how hard our dedicated team of trustees, staff and volunteers have worked to deliver these objectives. Everyone plays their part to deliver Andreas Ttofis Marigold Trust Foundation Anne R Jolly Charitable Trust James Lloyd Ford Trust Rudoplh Minna & Mailmilian Trust Toby Burton Chair Manifold Trust Adnams City and Country Jimmy s Farm Whybrows. Dr Jan Sheldon Chief Executive 2 3

3 Advocacy Our objective z To take action to help Deaf people secure their rights, represent their interests and obtain the services they need I am pleased to have my voice heard, thank you. - feedback from an Advocacy client 4 RAD Advocacy Manager and team receiving their QPM certificate We provided independent advocacy to 97people across Essex, London, and the South West Advocate, Nicola Ball supporting a client at hospital 5

4 What we have achieved z Secured the Quality Performance Mark (QPM), recognised advocacy quality standard for the sector. This enhances our service, partnerships and development opportunities z Provided independent advocacy to 97 people across Essex, London, and the South West through the various advocacy strands; Formal, Care Act, Health Complaints and Mental Health Advocacy (IMHA) z Developed our contracted advocacy coverage across the South West to include Cornwall, Plymouth, Bristol, Wiltshire, Somerset, North Somerset, Bath/North East Somerset and South Gloucestershire. We have done this through successful partnership working with other specialist providers including The Care Forum and seap z Delivered 194 advocacy hours to people living in Essex mainly Care Act Advocacy, Health Complaints and Formal Advocacy through our partnership with other specialist providers z Reached agreement with the current contracted advocacy partnership in Suffolk to join their existing partnership and subsequently began delivering Deaf Advocacy in the county z Provided Independent Mental Health Advocacy (IMHA) at Springfield Hospital (National Deaf Services) in London z Secured funding to deliver Hate Crime and Domestic Abuse awareness raising events and associated advocacy in London, in partnership with Stonewall Housing Case study: Care Act Advocacy David s* Story David s care package was under review. At the time, he was living in a supported living environment. Social Services visited David at his home to discuss the review of his care package. David was adamant that he wanted to move out of his current residence; his preference was to live independently in a flat/ house in the community with support provided by an agency of his choice. The Social Work team wanted David to remain in his current supported living environment. David s wishes seemed to be ignored for some time he had been expressing his wish to live more independently and to receive support from one preferred support agency (rather than the two agencies that were currently providing support). Our advocate received a request (from David) to help. She met with David and became involved in the ongoing care package review, ensuring those making decisions about his care listened to David s voice and considered his choices. David was encouraged to question the professionals so he could understand their reason for wanting him to stay at his current home. An honest two way discussion started to take place with the support of our advocate. After a couple of meetings (with all concerned) it was agreed that David could move to accommodation of his choice and that the care package would be reviewed accordingly once he had found a new home. David was so delighted with the news and immediately began looking for a new flat. David is extremely happy that his choice was respected and he is now looking forward to his new home/life. *name has been changed 6 7

5 Children and Families Our objectives z Deliver fun and inclusive activities that provide social opportunities for children and families z Enable deaf children to access mainstream activities through the provision of communication support and awareness training z Provide information, advice and advocacy to children and parents z Support the development of effective communication within families A group of young deaf people learnt about Tube travel on a trip to London 8 10 young deaf people participated in our first ever educational day trip abroad to Paris 230children took part in a variety of fun, challenging and social activities The activities I have taken part in this year have made me feel better about myself - a young person s review of the Children and Families Service 9

6 What we have achieved z We have successfully achieved all contracted targets for the year across all services z Secured funding from 4Children to deliver short breaks to children in Essex z 230 children aged 18 and under have accessed a variety of fun, challenging, social activities; building confidence, social networks and skills z Held 68 activities, events and one-to-one sessions for children, families and young people a total of 4146 delivery hours including our popular sailing residential where young people gained accreditation z 10 young people participated in our first ever educational day trip abroad to Paris, visiting landmarks including the Eiffel Tower and the Louvre z Engaged with three local National Deaf Children s Society groups to secure funding to pilot social engagement activities for their children and young people z Developed an improved RAD Intergr8 model, a unique in-school/college programme to support those at risk of becoming NEET (Not in Education, Employment or Training), now available across London, Essex and the South of England z Designed a family package to support parents and young children to better understand and manage diagnosis (deafness) and support with issues such as schooling and family communication, through family sign lessons in the home z Trialled an Independent Visitor (IV) support package funded by West Berkshire delivered in Devon, offering independent one-to-one support in first language for Looked After Children (LAC) Case study: Ava s* Story We were contacted by a grandmother of a profoundly Deaf girl, Ava, seeking information on what activities and services we could offer to support them as a family. After hearing about various services, she was keen to know more about our Family Sign project. The grandmother explained the communication difficulties within the home environment and expressed a desire to better engage with her grandchild and to improve the dynamics within the home. The family began a weekly RAD Family Sign programme and we were delighted to hear of their progress. I knew I had to learn to sign to engage better with my granddaughter, I was not confident in learning to sign as I thought this would be hard. After approaching RAD and seeking support through the Family Sign service, we received weekly sessions where we were able to learn how to communicate and use tools to aid in the family home. I am really grateful for this support as it has enabled me and my family to communicate together and support each other. Ava (my granddaughter) is much happier and more responsive now. *name has been changed 10 Families enjoyed a BSL interpreted Gruffalo Day at Thorndon Park 11

7 Youth and Transition Our objective z Provide fun and focussed activities, informative workshops and Information, Advice and Guidance (IAG) to young people; improving life skills, providing social opportunities/friendships and support through transition into adulthood If the service wasn t here I wouldn t know where to go I would be lonely. a young person commenting on RAD s Youth & Transition Service 12 Young deaf people learnt cooking skills at a baking workshop 63 young people participated in our Talent Match project; supporting young people on their journey to employment Young deaf people enjoyed a sailing residential, gaining an accredited certificate 13

8 What we have achieved z 44 young people (aged 19-25) accessed our specialist transition service in Essex and at our London Youth Hub where informative workshops, fun activities and life skills were the focus for the year z Piloted a youth advice project in London through a grant from the Duveen Trust where young people accessed informal advice on topics ranging from careers, benefits, skills, employment and health z Reached 63 young people in London through our Talent Match project (in partnership with London Youth) providing one-to-one support, training and information/guidance to support young people on their journey to securing employment z Successfully piloted our Befriending Service in The London Borough of Waltham Forest. The service includes one-to-one and group support, providing access to community and social opportunities such as gym, libraries, clubs and also independent travel training z Further developed the Befriending model and replicated in more rural areas such as Essex z 137 young people attended Streetlife driving sessions; providing driver awareness and skills to young people in Essex. The sessions provide invaluable preparation for formal driving lessons and also great social opportunities Case study: Hassan s* Story Hassan is profoundly Deaf and lives in London. English is not the family s first language; however Hassan has managed to develop his BSL skills through regular interaction with peers at our London Youth Hub. Having a regular place to meet with access to sport and workshops as well as social time seemed very important to Hassan. He was particularly happy to learn of our Youth Advice service. He felt he had lost his independence so relished the opportunity of accessing information and advice himself rather than relying on those around him. Hassan is incredibly happy now he can make informed decisions for himself. Hassan said, Before Youth Advice I never had anyone to go to for help, my family don t speak much English and so I can t ask them for help with forms and letters. I started to go to Youth Advice occasionally to receive help with letters, form filling and phone calls for things like benefits, college applications and sport centre memberships. I now go to the Youth Advice drop-in service on a weekly basis as this is my lifeline. 14 Young people enjoyed a BSL interpreted tour of Arsenal Stadium *name has been changed 15

9 Communication Services: RAD Interpreting 16 We were proud to provide interpretation support for the Commonwealth Day Service Our objectives z To be responsive to the communication needs of deaf and deafblind people z To provide exceptional and innovative, high quality communication services across a wide variety of settings z Any profit we make goes back to the Deaf Community by supporting the work of RAD in empowering Deaf people 3436bookings for communication services were made across London, Essex, Kent and the South East Having you and your team participate in the Service was such a wonderful, tangible way to capture the Commonwealth theme of An Inclusive Commonwealth. Your patience, flexibility and dedication really made the day go smoothly and I wanted to say thank you to you and your team for your assistance and participation. On a personal note, one of the real highlights of the Service for me was watching one of your interpreters during Ellie Goulding s performance of Fields of Gold. She added such a beautiful aspect to this song and that image will remain firmly in my mind for many years to come. - Nathan McKenzie, The Royal Commonwealth Society 17

10 18 What we have achieved z Developed and delivered video relay interpreting services for HMRC z Continued to develop our translation services, working to ensure increased accessibility with several mainstream service providers and companies z Maintained excellent customer service and satisfaction by continuing to remain responsive to customer need and expectation through our unparalleled levels of feedback and engagement 98.5% people were happy with our service z Provided interpretation support at several high profile events, including the Buckingham Palace garden party and Commonwealth Day Service z Provided high quality communication services for 3436 bookings across London, Essex, Kent and the South East z Developed excellent working relationships to expand peer and professional support with other Deaf organisations across the UK z Continued to promote best practice and a commitment to improving standards by delivering an excellent Continuous Professional Development programme for our staff and freelance interpreters z Ensured that Deaf people had communication access at social events by providing 66 hours of free interpreting support z Continued to ensure that we are responsive to the needs and demands of deaf people via a regular programme of Deaf Club meetings, visits and events, including the delivery of two interpreting roadshows Feedback on RAD s Interpreting Service You have all been lovely, your professionalism and promptness is highly appreciable. It was a pleasure working with you as a team. Your ability to judge the seriousness and urgency of the situations and provide efficient service is commendable. The services provided by all the BSL interpreters was excellent and I would kindly request if you could pass my compliments. I will fail if I do not mention Loquessa Smart and Ruth Evans. They were amazing, they are both very attentive to minute details and sensitive to the needs of the Deaf which is praiseworthy. Shashi Shetty Social Worker, Kent County Council Feedback from a Trainee Sign Language Interpreter (TSLI) working for RAD My name is Tamsin Hewett and I am a Trainee Sign Language Interpreter and Registered Sign Language Interpreter (TSLI) for RAD. I am currently studying a PGDip in BSL/English Interpreting and Translation, which will enable me to become a registered sign language interpreter (RSLI) next year. Since joining RAD I have had the opportunity to interpret within a variety of domains, including medical settings, which is something I had always wanted to do. From the start, RAD have been extremely supportive, providing a buddy from whom I receive support and guidance and an easily approachable line manager who I can provide reflective feedback to. RAD also gains feedback from Deaf and hearing clients, provide developmental supervisions for BSL and English skills and only allocate bookings that are appropriate for your skill set. I applied to work for RAD as they are a charity who are passionate about supporting the Deaf community. This, in turn, extends to their interpreting service. RAD has provided me with constant help and support to enable me to develop my skills and increase my confidence. As much as I was excited to join RAD, I am even more excited for my future with them. 19

11 Community Development Our objectives z To ensure that RAD continues to work closely with the Deaf Community and remains responsive to the needs of Deaf people z To work with mainstream service providers and companies to ensure that they are aware of the needs of and accessible to Deaf people Deaf Awareness Training Feedback ABSOLUTELY BRILLIANT! I feel I have a better understanding of how to interact with Deaf people and patients. - Attendee from Queen s Hospital, Romford 20 Students taking part in a Deaf Awareness training session Community Development Manager, Russell Cooke enjoyed a Christmas party at Romford Deaf Club 21

12 What we have achieved z Continued to support and work with Deaf Clubs to ensure empowerment and independence z Worked with Deaf Clubs to provide training and personal development to local members z Successfully supported the committee at Medway Deaf Club to find new premises z Ensured that RAD had an excellent presence within the Deaf Community by attending a wide variety of Deaf Community events including, England Deaf Darby and Joan (EDDJ) and Camden Deaf Awareness event z Delivered 41 Deaf Awareness Training sessions to a wide variety of mainstream service providers and companies z Worked to help mainstream service providers become more accessible to Deaf people by supporting RAD s Quality Marks z Worked with the Deaf Chaplaincy team to host the annual carol service at Chelmsford Cathedral z Delivered six information roadshows for Energy Best Deal Case study: England Deaf Darby and Joan (EDDJ) We were invited by the EDDJ committee to publicise RAD s services and answer questions at their information open day. The open day was a first for both RAD and EDDJ and we were excited to attend what is a very important annual event in the calendar for older Deaf people living across the UK. The 2015 event took place in Skegness and was a roaring success that saw us welcome over 400 visitors. Amongst the many leaflets and products on show, delegates also took more than 200 tote bags designed by one of RAD s Social Care clients by lunchtime, they were all gone! We thoroughly enjoyed seeing lots of members from the Deaf Clubs that RAD works with and the feedback was that it was great to see RAD there. However, it wasn t all hard work, we did stop to take a souvenir photo! We are looking forward to returning next year. Community Development Manager, Russell Cooke and Director of Community Development, Amanda Casson-Webb 22 23

13 RAD 175 th Birthday Honours Awards More than 370 nominees, sponsors, RAD employees and guests gathered at The Millennium Hotel in Grosvenor Place, London on 12 th February to celebrate Deaf history, language and culture and applaud some of the community s most upstanding figures, with nine categories of awards being presented by actress, comedian and author Helen Lederer. Best Deaf business Signworld Best Deaf role model - Jackie Wan Best employer of Deaf people - Living Options Devon Most accessible mainstream services - London Borough of Islington Most outstanding contribution made to the Deaf community - Lilian Lawson Most innovative Deaf Club - Medway Deaf Club Most significant research contribution to Deaf studies - Deafness Cognition and Language (DCAL) Research Centre Preservation of Deaf history and culture - The Deaf Museum and Archive Curatorial Team The young person award - Ashley Kendall Thank you to our sponsors: Medway Deaf Club receiving their RAD award for Most Innovative Deaf Club 24 25

14 Employment Our objectives 26 Lorraine Oaten, Deaf Achieve Project Leader with clients attending Clacton Job Club z Deliver employability services to Deaf people through one-toone support, workshops, job clubs and bespoke training z Assist Deaf people to identify and secure suitable and sustainable employment z Work with employers to improve their understanding of the unique needs of Deaf people, which will improve job opportunities and help clients to sustain employment Delivered employability 59 workshops in London, Suffolk and Essex I would really like to express my thanks to RAD s employment service. When I lost the remains of my hearing in May, an employment advisor took the time to talk to my employers about how best they could support me, this turned out to be very informative and hugely helpful - feedback from an Employment Service client 27

15 What we have achieved z Re-evaluated our employment model to include IAG elements within employability support to address issues and barriers faced by Deaf people before they are job ready z Supported 37 people living in North London under the Department of Work and Pension s Flexible Support Fund. A total of 56 job interviews were facilitated and we achieved 12 employment outcomes and five volunteer placements z Delivery continues with our Big Lottery Deaf Achieve project, we are on target to improve independent living, wellbeing, skills and employability of adults aged living in Suffolk, Essex and London z Delivered 41 job clubs across Croydon, Chelmsford, Redbridge and Ipswich z Delivered 59 employability workshops in London, Suffolk and Essex on topics such as Basic Skills including English and IT, Driving Theory, CV Writing and Interview Skills z Attended sector relevant exhibitions and events including Skills London Excel 2015, Capital Talent, Planet DeaFantastic and Surrey Open Day to showcase our work, engage with potential partners, professionals, employers and Deaf people z Continued developing robust partnerships with sector specialists in preparation for the forthcoming Work and Health Programme 2017 I am now able to communicate as effectively as anyone, the barriers have reduced and my confidence has increased. I can t thank them enough; it has made an enormous difference, and just knowing they are there helps no end. - Employment Service client Case study: Anna s* Story Before Anna*, who is profoundly Deaf, joined our north London employment project she was struggling to find work. Although she brings a lot of experience and has a wide range of qualifications, she had little success. Anna was very relieved when she was referred to RAD for employment support. Anna is a very energetic and pro-active woman who is highly motivated to find work. With the support of our Specialist Employment Advisor, she researched job adverts and discussed these with the advisor to assess her suitability and began submitting applications that matched her skills and experience. In the meantime, Anna also attended workshops organised by our Deaf Achieve project to refresh her skills e.g. First Aid. We supported Anna to better understand the Government s Access to Work scheme so she was able to secure interpreters for interviews and we held pre-interview sessions with Anna to ensure she was well prepared. Anna was offered two jobs in very quick succession as a Care Worker. After much discussion with our Employment Advisor, she decided on the best role for her and accepted one of the offers. Anna has now worked with her employer for several months and is very happy. *name has been changed 28 Specialist Employment Advisor, Manuela Rossmar giving advice at a careers fair 29

16 Information Advice and Guidance (IAG) Our objective z Provide information, advice and guidance services to Deaf people in British Sign Language (BSL) on topics such as welfare benefits, housing, employment, debt, tax and discrimination 30 Information, Advice and Guidance Officer, Damaris Cooke advising a client Provided Money Advice 65 sessions to Deaf people nationally 31

17 What we have achieved z Secured the Advice Quality Standard (AQS), a recognised advice sector standard that ensures the quality of our service and allows us to partner with other accredited providers z Delivered advice through 904 attendances at services in London on topics such as welfare benefits and housing z Secured agreement to continue delivering services in the London Borough of Camden through 2015/16. Camden is a vibrant, well-attended service supporting over 40 local people z Continued to deliver advice to Lambeth residents, supporting a total of 25 people in the borough (one day per week) z All front line staff and managers who provide IAG as part of their role now have a Level 3 IAG qualification z Provided 65 Money Advice sessions to Deaf people nationally, mainly through face-to-face delivery z Developed a robust sensory partnership in Essex with local partners; Support4Sight and Hearing Help Essex in order to better support those with sensory needs. This partnership is critical to successful joint working in the county as we move into 2016/17 z After successfully completing a pilot with HMRC to deliver tax advice to people nationally, we secured funding to continue this work after a complex procurement process Case study: Julie s* Story Julie came into one of our advice sessions very concerned over charges from a media company for additional TV channels that she did not sign up for. After we supported Julie to speak with the media company, it appeared that she hadn t replied to a letter sent to her by the company in which there was a deadline by which Julie needed to respond. The deadline had passed and the media company had automatically started charging her for something she did not ask for and did not want. We challenged the company - our Advisor explained the barriers faced by Deaf people whose first language is not English. The letter was written in complex English and Julie had not been able to get this interpreted. The call handler at the Media company agreed to speak with a manager after which Julie was delighted to be told that they would refund the overpayment and cancel the additional channels. *name has been changed 32 33

18 Social Care Our objectives z Deliver person-centred community support services to Deaf people, in their chosen language, in order that they can live as independently as possible in the community z Provide groups; Life Skills and community/social where people can meet friends and develop new skills 99% of people said they were happy with the support RAD provides 34 We deliver person-centred community support to Deaf people, in their chosen language Many thanks for the service you have given us, we highly recommend your staff team who have been understanding and adaptable to meet X s needs and been friendly and professional when at our home. - relative of client receiving community support Community Support Worker, Gavin Songer with a member of Colchester Life Skills Group 35

19 What we have achieved z Delivered 29,863 hours of one-to-one support hours to 90 people with learning disabilities and/or mental health across London, Essex, Medway and Surrey z Provided 353 hours of support through our Independent Living Group in Essex z Shortlisted to the top three of the Skills for Care Accolade 2016 Best Employer Under 250 People Award z Restructured our Social Care Service and relocated our Care Quality Commission (CQC) Registered Office (to our Head Office in Essex) z Added personal care and sleep-in services to our existing portfolio following consultation with professionals and staff z Attended CQC s co-production meetings that shape the way in which CQC works; providing Deaf expertise and insight z Commenced our first sleep-in duties in London; providing an all-encompassing package to an individual who requires both day and night time support z Through our Quality Assurance systems, 99% of people said they were happy with the support RAD provides We were proud to be shortlisted for the Skills for Care Accolade 2016 Best Employer Under 250 People Award Since working with RAD during the last few months, it has shown me what a valuable service they provide and I look forward to our continued involvement Surrey County Council Case study: Claire s Story Claire is profoundly Deaf with Asperger Syndrome, she gets very anxious with change and anything new. She wanted to go to Manchester, a place where she had childhood memories. She didn t want to have to rely on her family as this was something she was keen to do independently. The trip was carefully planned, by Claire, with RAD s support and the involvement of her family. Two RAD support workers set off one sunny morning in May with Claire. She was really excited about the trip and thoroughly enjoyed the journey as it gave her an opportunity to see a lot of other places on-route. Claire wrote the following about her trip: Went bowling was great fun. I enjoyed myself look around the shops and it was pretty. At night time we went out to restaurant and I had bacon and cheese pasta and fizzy drink. I saw lots of star lights on ceiling. Afterwards we go back to hotel, I get some rest, had good chat with support workers, they wrote in my communication book. I had a lovely time and all the Ford family would like to thank RAD for their help and support

20 RAD Quality Marks We have developed a range of quality marks to support mainstream services to be more accessible to Deaf people and to enable these organisations to celebrate and showcase their work. Currently we have four quality marks covering: z Law z Hotel and Leisure Industry z Prisons z Care providers 38 Case study: Deaf-Aware Prison Quality Mark As part of our expanding partnerships, we are working with public sector prisons to raise awareness of Deaf prisoners within their establishments. The Deaf-Aware Prison quality mark is in its final pilot stages at two prisons in the Midlands: HMP Whatton and HMP Gartree. We are working closely with professionals within the National Offender Management Service, prison establishments, other charitable organisations and Deaf prisoners. This collaborative work is to ensure that a Deaf prisoner s experience in prison is equitable to that of all prisoners yet not more favourable. As a National Treatment site delivering adapted programmes for deaf prisoners, HMP Whatton were really excited to become involved in the Deaf-Aware Prison quality mark. Prisons can be a pretty lonely and challenging places, this is intensified for deaf prisoners. The partnership working and support from the Royal Association for Deaf People has raised awareness of deaf people and ensured their communication needs are met. This increased awareness has improved the overall inclusion for everyone within the prison, be that staff, prisoners or visitors. The quality mark has really focused efforts to ensure deaf prisoners reach their full potential, are able engage in the rehabilitation journey, ultimately reducing further re-offending. Amanda Hughes, Deputy Governor, HMP Whatton Abbreviated Accounts Income 3,335,828 Voluntary income: 372,191 Investment income: 137,652 Advice, Advocacy, Employment and Legal Services: 524,332 Social Care: 836,673 Children, Youth and Families: 126,717 Education and Training: 19,847 Interpreting fees: 717, 774 Other services: 132,148 Disposal of fixed assets: 468,494 Expenditure 3,355,648 Deaf Centres and Community Development 250,987 Advice, Advocacy, Employment and Legal Services 757, 715 Social Care: 1,095,005 Children, Youth and Families: 186,692 Interpreting: 1,024,711 Fundraising: 37,025 Training and other services: 3,513 The above information is derived from the full audited financial statements, copies of which can be obtained from RAD, Century House South, Riverside Office Centre, North Station Road, Colchester, Essex, CO1 1RE The current economic climate is challenging; we have to work harder and smarter simply to stand still; any growth or new development takes a greater level of resources and commitment than ever before. How to leave a legacy gift Leaving a legacy gift is an important decision, it will make a difference to people and it doesn t have to be complicated. We recommend that you use a solicitor to make sure your Will is legal and valid. You will need to include our full name (Royal Association for Deaf People) and our Registered Charity number ( ) in your Will. A legacy gift will make a world of difference to the Deaf people we support. It will enable Deaf people to receive services in their first language and it will support them to live the lives they want to lead. If you decide to leave a gift to the Royal Association for Deaf People in your Will there are 3 different types of gifts: z A residuary gift is what remains of your estate once all gifts and payments have been made z A pecuniary gift is a set amount of money z A specific gift is a named item of value We are grateful for every single legacy gift we receive. If you would like to know more about the work we do and the difference a legacy gift could make please our Chief Executive, Jan Sheldon at jan.sheldon@royaldeaf.org.uk or call us on

21 Your legacy could make a world of difference to Deaf people Together with Deaf people creating a better future MAKE THE DIFFERENCE The Royal Association for Deaf People was founded in 1841; we are one of the oldest organisations working with Deaf people in England. The Queen is our patron, and we are proud of our Royal connection and patronage. Our focus wherever possible, is to work with mainstream organisations to help them to become more accessible to Deaf people. Our vision is together with Deaf people,creating a better future. You can see more about our work on our website /RADRoyalAssociation fordeafpeople royaldeaf /RoyalDeaf /royal-association-fordeaf-people Contact details RAD Head Office Century House South Riverside Office Centre North Station Road Colchester Essex CO1 1RE Voice Phone: Fax: Text Phone: SMS: info@royaldeaf.org.uk Website: Advocacy Text Phone: SMS: advocacy@royaldeaf.org.uk Children and Families, Youth and Transition SMS: CFT@royaldeaf.org.uk Employment SMS: employment@ royaldeaf.org.uk Information, Advice and Guidance SMS: referrals@royaldeaf.org.uk RAD Interpreting Voice Phone: Fax: Text Phone: SMS: (24 hour emergency service) interpreting@ royaldeaf.org.uk Community Development SMS/Facetime: communitydevelopment@ royaldeaf.org.uk Our Community Support Service is regulated by the Care Quality Commission. Social Care Voice Phone: Fax: Text Phone: SMS: /RADRoyalAssociationforDeafpeople royaldeaf /RoyalDeaf /royal-association-for-deaf-people 41