Public Engagement and Equality Team Annual Report

Transcription

1 Our future priorities and challenges How we can work together How we acted on your feedback Public Engagement and Equality Team Annual Report Public engagement across the county How you have worked with us What you helped us with

2 North Sedgemoor 9 PPG Chairs Attendances West Mendip 8 PPG Chair Attendances including a Joint Mendip Central Mendip 7 PPG Chair Attendances including a Joint Mendip East Mendip 3 PPG Chair Attendances 3 Health Forum Meetings West Somerset 18 PPG Chair Attendances Bridgwater Bay 10 PPG Chair Attendances 1 Joint Health Forum Meeting with Taunton Deane Taunton Deane 11 PPG Chair Attendances including a Joint Health Forum with Bridgwater Bay Across Somerset there are:- 72 Patient Participation Groups (PPGs) 9 Health Forums each meeting on average 3 times per year 4 PPG Chairs Network per year CLICK 16 PPG Chair Attendances South Somerset Healthcare 15 PPG Chair Attendances 1 Health Forum Meeting ENGAGEMENT ACROSS SOMERSET

3 How you have engaged with us: HEALTHWATCH As a statutory partner and critical friend of the CCG, Healthwatch is represented on the CCG governing body and seek strategic commissioning responses to the findings of their Enter and View exercises and public surveys HEALTH FORUMS Local service providers, patient groups and other community stakeholders met three times a year in nine geographical patches of the county to exchange information and discuss local health issues PATIENT PARTICIPATION GROUPS (PPGs) The chairs of Somerset s 72 PPGs met the CCG every quarter to scrutinise service provision and commissioning, cascade information back to patients in their own practices and share good practice WEEKLY PUBLIC ENGAGEMENT BULLETIN Over 300 community stakeholders, both individuals and organisations, were updated regularly on engagement opportunities and new developments PATIENT EXPERIENCES Learning points from individual patient and carer stories have been used by clinical commissioners, committees and programme boards to identify areas for improvement and to measure the quality of commissioned services DEVELOPMENT DAY Over 40 participants, supported by existing volunteers, PPG chairs and lay users, attended a development day in October 2016 to find out more about the different ways in which they could get involved LAY MEMBERS Patient scrutiny is embedded in CCG governance. A nonexecutive director and PPG representative bring public scutiny to the CCG governing body. Lay users also sit on the CCG s Clinical Operational Group and Joint Committee SOMERSET ENGAGEMENT ADVISORY GROUP (SEAG) Voluntary & community organisations, Healthwatch, patient and carer groups and service providers scrutinise, challenge and support our commissioning activities, and have taken on a formal role as part of our STP

4 How you have influenced commissioning: Outcomes-based commissioning STP Patient activation Carers participation Urgent care services LGBT needs Village Agents / Health Connectors CAMHS Bone health Primary Care Plan Somerset Digital Roadmap Prescribing policy Complaints procedure Your feedback shaped the outcomes framework which will be used in future contracts with service providers Your concerns and comments have helped prepare the ground for future public engagement on the Sustainability and Transformation Plan (STP) You have supported tools to support independence and empowerment of patients, including My Life Plan, Advanced Care Planning and personalised healthcare Your feedback has helped to ensure that carers needs and issues are considered in planning, designing and commissioning services Your scrutiny has both challenged and supported the rollout of the 111 and out of hours service Your experiences as Lesbian, Gay, Bisexual and Transgender (LGBT) patients and carers have helped us brief commissioners and raise awareness of equality and diversity Your feedback has identified models of holistic working that will continue to shape future preventative services as part of the STP Your experiences have shaped the transformation of Children and Adolescent Mental Health Services (CAMHS) services and will continue to influence joint work with schools You have supported the promotion of the falls referral pathway and helped raise awareness Your feedback on the needs of both patients and practitioners in primary care has informed the development of the plan You have helped to raise public awareness of the importance of information-sharing and access to online services for patients and care.data Your concerns have helped commissioners understand and mitigate the risks of changing our prescribing policies Your feedback has enabled us to improve our complaints-handling processes

5 What difference did your feedback make? What you told us: People are worried about what the Somerset Sustainability and Transformation Plan (STP) means for future services People told us that the Continuing Healthcare processes were complicated and confusing Healthwatch made recommendations for improvements on mental health wards, based on patient feedback Patients and carers posted comments online via NHS Choices about their good and bad experiences of services Patients, carers and voluntary organisations raised concerns about prescribing policy changes Young people with diabetes told us their experiences of transitioning to adult services Healthwatch fed back the results of their GP practice survey Stroke survivors challenged commissioners on future funding of rehabilitation services Individual patients and carers volunteered to share their experiences of health services What we did: We briefed patient groups and voluntary organisations and placed two patient representatives on the STP Models of Care Reference Group The CHC team worked with a delegation of the Somerset Engagement Advisory Group to update their public-facing materials Improvements are being considered by service providers and commissioners This feedback is used as a quality measure at quarterly quality reviews with service providers This feedback helped the CCG Governing Body assess and mitigate the impact of the changes The results of this survey were considered by the Diabetes Clinical Programme Board to inform future commissioning The survey results were used to develop the Somerset Primary Care Plan The CCG and the County Council worked together to ensure a smooth transition to other services providing similar support Four patient stories were presented to the CCG Governing to identify learning points

6 How we would like to work with you: We want to continue to engage with you to ensure that patients and carers can influence and inform commissioning We want to learn from your experiences, complaints and feedback: Sharing your stories helps us to improve services Could you be our critical friend? Patients and carers can scrutinise, challenge, shape and support our work Get involved: Join Healthwatch Join your Patient Participation Group Volunteer Become a lay user Encourage others to have a voice We can work together to support people to manage their own conditions and keep themselves healthy We want to empower people to understand their options, make informed choices and use services appropriately

7 Our priorities and challenges for the year ahead: In , our key priority will be to involve you in the development of the Sustainability and Transformation Plan (STP). There will be some key challenges ahead. How can we raise awareness and understanding of the STP? We will work with our community stakeholders voluntary organisations, Healthwatch, PPGs, patient leaders to cascade messages and updates to the public How can we reach people who do not usually engage with us? We will look for ways to engage the working population, marginalised or hidden groups, families, carers, minority ethnic communities, younger people, LGBT people and people who don t use services Sustainability and Transformation Plan We will work with health and social care colleagues across Somerset to involve patients, carers and the wider community in the development of the STP How can we promote equity and equality through the STP? With your help, we will assess the impact of service changes on different people How can we ensure public scrutiny? We will work with STP design groups and workstream leads to ensure that patient, carer, Healthwatch and voluntary sector representatives are involved when developing future services and new models of care How can we make best use of existing resources? We will re-frame some of our existing engagement conduits, such as health forums, to ensure that people in different parts of the county have the opportunity to feed back and influence the STP

8 If you would like this information in another language or format, please contact us Prosimy o kontakt, jeśli życzą sobie Państwo otrzymać niniejszą informację w innym języku lub formacie (Polish) Se quiser obter esta informação noutra língua ou formato, é favor pedir-nos. (Portuguese) Dajte nám prosím vedieť, ak by ste mali záujem o tieto informácie v inom jazyku alebo formáte (Slovak) 如果您希望获取本信息的其它语言或格式版本, 请告知我们 (Chinese Simplified) Jei pageidaujate šios informacijos kita kalba arba formatu, kreipkitės į mus (Lithuanian) Если вам требуется эта информация на другом языке или в другом формате, пожалуйста, обращайтесь к нам (Russian) Would you like to find out more about our work? Please visit or Contact the CCG Engagement and Equality Team: Jill Downey, Patient, Public and Carer Involvement Manager Jill.downey@somersetccg.nhs.uk Lee Reed, Quality, Equality and Engagement Lead Lee.reed@somersetccg.nhs.uk Sue Lilley, Patient, Public and Carer Involvement Co-ordinator Susan.lilley@somersetccg.nhs.uk