The impact and value of youth volunteering and social action - Introduction to the Contributors

Transcription

1 The impact and value of youth volunteering and social action - Introduction to the Contributors Jane Fox/Jim Smith (Chair)- NHSE Voluntary Partnerships Team Jason Arthur Health and Social Care Campaign Manager, Step Up to Serve/#iwill Jarina Choudhary NCVO Volunteering Matters NESTA 1

2 Outline of today s webinar Interactive discussions! We want to hear from you too Brief background to the NHS70 youth volunteering and social action campaign What do we mean by impact and value? Volunteers To services and to patients What is the evidence from partner organisations incl. any supporting resources? Step up to serve - #Iwill campaign Volunteering Matters refresh of the toolkit NCVO Introduction, process and recent review findings NESTA Helping in Hospitals Round up and close 2

3 NHS 70 and the Youth Volunteering and Social Action Campaign Alongside the NHS70 celebrations the youth volunteering campaign will run from Jan 2018 to Dec 2018 The campaign will work with health and care organisations to develop youth volunteering The campaign will also be used as an opportunity to encourage volunteer led partnerships between health settings and the VCS sector 3

4 There are four ways organisations can pledge their support: Develop volunteer placements for young people aged between Create other opportunities for young people to be involved in the development or delivery of health services Grow partnerships with other organisations locally to identify how youth social action might better be supported Develop ideas for initiatives of how young volunteers and social action can support better health outcomes, patient experience or future workforce development within their locality. 4

5 Why build a picture of value and impact of youth volunteering and social action? To provide a convincing argument to strategic leads, potential funders, NHS providers etc. To articulate the impact of the young volunteers contribution so we can thank and acknowledge them and because volunteers who see the impact and value in what they do will often continue to volunteer long-term To demonstrate the value of being a volunteer to others To win staff hearts and minds DISCUSSION: Why is it important to you/your organisation? 5

6 What is the value/impact to the young volunteer? I think that being in hospital can be scary, stressful or lonely for children, and I wanted to help to make their stay in hospital less daunting. Jess Leeds Teaching Hospital NHS Trust Having the Royal Free experience has made me confident. Nabeeha, Royal Free hospital I volunteered to develop work skills and potentially find employment. Sameer, Royal Free 6

7 Youth Social Action in NHS70

8 Campaign strategy Keeping Healthy Health Champions, Peer Educators, Social Prescribing Having Your Say Co-Producing Services, Youth Forums, Campaigning Supporting Your Community Community Activities, Befriending, Helping Patients

9 Beacon Areas Birmingham Birmingham and Solihull STP Bristol Bristol, North Somerset and Gloucestershire STP SE London South East London STP Northumbria covers three STPs Sheffield/Chesterfield - South Yorkshire and Bassetlaw Sustainability Plan Suffolk - Suffolk and North East Essex STP Dorset (tbc)

10 #iwill Fund

11 #Iwill Pilots - Evaluation and Impact Measurement methodology The #iwill Fund would like to build on and develop the evidence base and all pilot sites were asked to consider their approach to evaluation and impact measurement To stimulate internal learning and dissemination The Institute for Voluntary Action Research are facilitating the gathering and sharing of learning amongst hospitals and partner organisations 11

12 How will #Iwill pilots measure success? For example: Participation numbers Patient Experience Staff Experience Volunteer Workforce Development Community benefits Financial 12

13 MEASURING IMPACT NHS WEBINAR SERIES 2018

14 WHY DO YOU WANT TO MEASURE IMPACT? WHO DO YOU WANT TO DEMONSTRATE YOUR IMPACT TO?

15 WHY MEASURE IMPACT? INTERNALLY identify what works well and how you can improve your volunteering programme inspire and motivate volunteers and staff by showing them the difference volunteering makes use feedback from those who benefit from your activities to improve the services you provide better understand how volunteering makes a difference to your organisation provide evidence that can be used to get more support and funding for volunteering within your organisation

16 WHY MEASURE IMPACT? EXTERNALLY raise the profile of your organisation demonstrate to other organisations and the community what volunteers are achieving showcase the social and personal benefits of volunteering to attract new volunteers provide information to policy makers on the of volunteering, to help to influence policy and legislation provide evidence to funders on the difference volunteers make share information about what works well

17 VOLUNTEERING IMPACT ASSESSMENT NCVO TOOLKIT thinking about what making a difference means identifying to whom volunteering makes a difference identifying how volunteering makes a difference providing a set of tools to assess the difference that volunteering makes

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19 We had never done anything to measure our services on the voluntary side. Having something that was already tested and put together for the purpose was a prime motivator for me.

20 WHAT DO YOU THINK YOUR BIGGEST IMPACT IS? WHAT CAN YOU DO TO INCREASE YOUR IMPACT?

21 WHAT WE KNOW IMPACT ON SERVICE USERS Improved satisfaction levels of service users Higher self-esteem, wellbeing and mood lower social exclusion, isolation, anxiety and loneliness Improved health behaviours such as disease management, parenting skills, nutrition and hydration peer support leads to significant improvements for people with long-term physical and mental health conditions Improved social, emotional, mental and physical wellbeing of residents in care homes Weaker evidence of impact on clinical outcomes

22 WHAT WE KNOW IMPACT ON SERVICES Significant positive impact on releasing nurses time Can help providers be more responsive to local needs Peer support can reduce patient time in hospital Reducing winter pressures: Volunteers helped reduced isolation of older people and put them on the radar Financial value to trusts between 250k and 700k Mixed evidence on the impact on service demand It is often assumed that involving volunteers results in cost savings, but this is not always true

23 WHAT WE KNOW IMPACT ON VOLUNTEERS Well evidenced impact on the improvement of social and emotional wellbeing, self-confidence and selfesteem of volunteers, especially as age increases Improved social relationships Volunteering can help people to adhere to NEF s a part of the five ways to wellbeing: Connect, Be active, Take notice, Keep learning, Give The causal direction between volunteering and health not firmly established

24 WHAT WE KNOW IMPACT ON COMMUNITIES Enhanced social cohesion and reduced antisocial behaviour among young people Placement opportunities that may lead to employment Formal volunteering can encourage people to get involved in other activities in their communities Social networks can increase social capital - the quality and quantity of complex relationships has an impact on mortality and morbidity comparable to smoking and alcohol consumption

25 IMPACT IN THE NHS FROM RECRUITING AND MANAGING VOLUNTEERS IN NHS PROVIDERS: A PRACTICAL GUIDE To people, patients and service users enhances patient experience and outcomes enables people to take control and manage their own health and wellbeing To services and staff extends and adds value to service facilitates new approaches to health and care including community centred approaches and social prescribing helps the NHS to engage with communities and citizens in new ways helps to connect up services and provide more integrated care engages hard to reach groups and tackles health inequalities helps change the culture of organisations and the way they operate supports governance and accountability brings unique perspectives and credibility helps access new skills, knowledge and experience helps free up staff time improves staff satisfaction To volunteers supports the health and wellbeing of the volunteer provides opportunities to meet people and get to know the community develops skills and experience through volunteering

26 INCREASING THE IMPACT OF YOUNG VOLUNTEERS Rethink the language used, from duty to value Codesign volunteering opportunities on a personal level Rethink recruitment strategies and make it possible for young people to start from scratch Build in recognition, reward and sociability Build partnerships with relevant brands and organisations

27 Nesta Helping in Hospitals..a striking lack of empirical evidence about the effect of volunteering in hospitals. David Mowat, Parliamentary Under- Secretary of State for Community health and Care Worked with 10 hospital trusts to: Create high quality impact volunteering roles Systematically measure the impact of volunteers Accumulate and share learning Lots of useful insights in the guide (see link later in slides) In Focus sections throughout that are specific to working with young people 27

28 Nesta Helping in Hospitals Measuring impact is vital. Robust evidence can: Improve Identify ways to improve the volunteering service and maximise your impact Prove Robustly show the impact of the service to others Sustain Increase chances of securing ongoing funding for your volunteering service (e.g. building the case for ongoing involvement) 28

29 Nesta Helping in Hospitals Choosing your measurement tools: Validity: The tool has to measure the right concept Reliability: the tool has to accurately measure that concept i.e. it should give the same measurement if two patients are in the same situation or if a patient is in the same situation at a later point. A good way to ensure this particularly surveys is to use validated tools. These are tools that have been rigorously tested and approved for both qualities. 29

30 Nesta Helping in Hospitals Brief summarised examples of tools used by the hospitals: Improved patient experience FFT / FFT with added a question Improved mood Reduced length of stay Improved nutrition levels Releasing time to care Reduced anxiety levels Smiley face scale mood tester Outcome data is already collected Measuring nutritional intake (proportion of food eaten) / Did you get enough help from staff to eat your meal Measured staff time spent on skilled and unskilled tasks / Asked staff if a volunteer assisted you was it helpful? Measured levels of distress in dementia patients before and after volunteer activity 30

31 Nesta Helping in Hospitals How to report data: Example structure for a report How to effectively disseminate findings: Be clear on audience Succinct and focused message Methodology and robustness Independent validation of findings Remember to also report findings to staff and volunteers! 31

32 Discussion What are you measuring? How are you measuring? How do you use the evidence? Can findings be shared? What s your wish list and what would help? What is your next steps/plan after today? 32

33 Volunteering Matters 33

34 Volunteering Matters - the toolkit business case Benefits to young people Benefits for patients/users/carers/community Benefits for providers Case study examples Glossary of relevant terminology Found at: 34

35 Volunteering Matters - Driving appropriate savings The Institute for Volunteering Research calculated return on investment across a sample of NHS organisations using the Volunteer Investment and Value Audit Toolkit. They propose that: In hospital trusts, the value of volunteering was on average 700K per annum In mental health trusts, it was 500K per annum In primary care trusts, this amounted to 250K per annum. For every 1 invested in a volunteering programme, there was an average return of up to

36 Toolkit Discussion and Questions What tools or resources are people using? Do they help? What is missing? What are the BIG gaps in evidence/questions to ask? 36

37 Future NHS70 Webinars 2018 Book via with the headed NHS70 webinars Measuring the impact/value of youth volunteers April: 18 th - 2pm 26 th - 10am Ensuring organisational buy-in for youth volunteering programmes May: 3 rd - 10am 8 th - 2pm 22 nd - 10am 24 th - 2pm Thank you for your time today! 37

38 Useful links: Helping in Hospitals report NCVO Blog & link to research briefing ://blogs.ncvo.org.uk/2018/03/09/how-does-volunteeringimpact-volunteers-five-things-to-consider/ NCVO Impact Assessment Toolkit management/themes/20-volunteer-management/p160- volunteering-impact-assessment-toolkit-resource-pack 38

39 Thank you & Evaluation How was the webinar for you? What would you like to hear more about? What would you like to hear less about? What else would you have liked us to cover so we can improve this month s webinar series? 39