Medical Tourism Association Bumrungrad Hospital Survey May 1 st 2009

Transcription

1 1.) How did you find out about medical tourism (traveling internationally for medical care)? Book Internet Friend Newspaper, Magazine, or TV My Doctor Other 0% 26% 23% 3% 4% 44% 2.) How did you research your information for medical tourism on country destinations and hospitals? Internet Books, Magazines Asked a Friend Medical Tourism Facilitator Other 20% 1% 52% 25% 2% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 1

2 3.) What type of procedure did you travel for? Cosmetic Dental Orthopedic Cardiac Spine Weight Loss/ Bariatric Cancer Lasik Other 59% 13% 6% 3% 5% 5% 4% 1% 4% 4.) Did you travel alone or with a companion? Alone Companion 25% 75% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 2

3 5.) Did you or your companion do any tourism such as site seeing, shopping, eating dinner or a lunch out of the hospital or hotel or enjoying the local culture? Yes No 15% 85% 6.) How would you rate the hospital you received medical care at? Excellent Very Good Average Below Average Poor 5% 1% 1% 25% 68% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 3

4 7.) Did you use a medical tourism facilitator (a company that was an intermediary and helped coordinate your care)? Yes No 9% 91% 8.) How helpful did you find the medical tourism facilitator? Extremely Helpful Helpful Somewhat Helpful Not Helpful Not Applicable 5% 11% 3% 1% 80% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 4

5 9.) Would you recommend a future patient to use a medical tourism facilitator? Yes Maybe No Not Applicable 27% 48% 15% 10% 11.) Was there a language barrier or communication problem at the hospital? Not at all Occasional problems, but did not significantly affect my experience Yes, significantly affected my experience 2% 22% 76% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 5

6 12.) Did you feel safe overseas? Very safe Safe Somewhat safe Not safe 0% 7% 31% 62% 13.) Do you feel the service you received was more personalized that in the US? Yes No 20% 80% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 6

7 14.) Would you recommend a friend, relative or acquaintance to travel internationally for medical care? 17% Yes Maybe No 1% 82% 15.) Would you travel internationally again for medical care? Yes Maybe No 11% 1% 88% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 7

8 16.) Did you have health insurance when you traveled internationally for medical care? No Yes 46% 54% 17.) Did hospital accreditation play a role in your choice to travel internationally? No Yes I do not know what accreditation means 9% 29% 62% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 8

9 17. How important was the hospitals accreditation in your decision to go overseas? The most important factor Somewhat important Not Applicable Important Not Important 19% 22% 7% 16% 36% 18.) Do you feel your overall medical experience was? Better than it would have been in the USA Equal to it would have been in the USA Worse than it would have been in the USA 32% 6% 62% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 9

10 19.) Were you concerned about medical malpractice and the possibility of having to sue in a foreign country in the event of an adverse result? Yes, I was concerned I was not concerned at all It was a small concern 25% 19% 56% Medical Tourism Association /Medical Tourism Magazine. Reproduction without permission of MTA or MTM is strictly prohibited. 10