1. Red flag words contribute to reducing instances of miscommunication. True False

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Kristin Summers
5 years ago
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2 1. Red flag words contribute to reducing instances of miscommunication.

3 1. Red flag words contribute to reducing instances of miscommunication.

4 2. A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.

5 2. A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.

6 3. Situational readiness refers to the emotional readiness of a listener to hear a message.

7 3. Situational readiness refers to the emotional readiness of a listener to hear a message.

8 4. Bad situational timing can ruin an otherwise good business undertaking.

9 4. Bad situational timing can ruin an otherwise good business undertaking.

10 5. When listeners engage in filtering, they receive messages correctly because they filter out the noise involved in the communication process.

11 5. When listeners engage in filtering, they receive messages correctly because they filter out the noise involved in the communication process.

12 6. When you communicate unconsciously, your internal climate is likely to give you away.

13 6. When you communicate unconsciously, your internal climate is likely to give you away.

14 7. Horizontal messages are the messages that need to go through a chain of command in an organization.

15 7. Horizontal messages are the messages that need to go through a chain of command in an organization.

16 8. Which of the following statements is true about communication? A. If a speaker's nonverbal signals disagree with the words being said, it is best to believe the words. B. Communication includes listening as well as speaking. C. In a formal communication, nonverbal expressions should ideally be avoided. D. The main cause of selective listening during communication is lack of information.

17 8. Which of the following statements is true about communication? A. If a speaker's nonverbal signals disagree with the words being said, it is best to believe the words. B. Communication includes listening as well as speaking. C. In a formal communication, nonverbal expressions should ideally be avoided. D. The main cause of selective listening during communication is lack of information.

18 9. How do red flag words affect listening? A. They begin a flood of emotions that prevent some people from hearing anything else for quite a while. B. They overwhelm a listener with information and force him or her to decide which information will be remembered. C. They make people forget half of what they have heard after an hour, about a third after a day, and about one-fourth after a week. D. They put a listener in a position where he or she has to decide which information will be processed and remembered.

19 9. How do red flag words affect listening? A. They begin a flood of emotions that prevent some people from hearing anything else for quite a while. B. They overwhelm a listener with information and force him or her to decide which information will be remembered. C. They make people forget half of what they have heard after an hour, about a third after a day, and about one-fourth after a week. D. They put a listener in a position where he or she has to decide which information will be processed and remembered.

20 10. Which of the following statements is true of nonverbal communication? A. Nonverbal gestures can cause miscommunication if they are not recognized by a speaker or listener. B. Nonverbal communication includes the use of s and letters. C. Nonverbal expressions should ideally be avoided in a formal communication. D. Nonverbal expressions and gestures are universally understood.

21 10. Which of the following statements is true of nonverbal communication? A. Nonverbal gestures can cause miscommunication if they are not recognized by a speaker or listener. B. Nonverbal communication includes the use of s and letters. C. Nonverbal expressions should ideally be avoided in a formal communication. D. Nonverbal expressions and gestures are universally understood.

22 11. In an informal group, members do not necessarily have the final say about whether or not they can become members.

23 11. In an informal group, members do not necessarily have the final say about whether or not they can become members.

24 12. When a group forms, it has a number of issues to resolve before it can really start to work.

25 12. When a group forms, it has a number of issues to resolve before it can really start to work.

26 13. More conflicts take place in the coordinating stage of the group development process than in any other stage.

27 13. More conflicts take place in the coordinating stage of the group development process than in any other stage.

28 14. As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

29 14. As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

30 15. Groupthink is an advantage that arises from conformity in a formal group.

31 15. Groupthink is an advantage that arises from conformity in a formal group.

32 15. Groupthink is an advantage that arises from conformity in a formal group.

33 16. Whenever a group's composition is changed, it will again go through the group development process.

34 16. Whenever a group's composition is changed, it will again go through the group development process.

35 17. For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

36 17. For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

37 18. Which of the following best describes hidden agendas? A. Individual members' secret agendas that are indirectly in line with a group objective B. Discreet agendas, whose fulfillment lead to accomplishment of the group objective C. Norms that a group member discreetly conforms to but opposes it publicly D. Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group

38 18. Which of the following best describes hidden agendas? A. Individual members' secret agendas that are indirectly in line with a group objective B. Discreet agendas, whose fulfillment lead to accomplishment of the group objective C. Norms that a group member discreetly conforms to but opposes it publicly D. Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group

39 19. Which type of leader does not expect his or her position in the organization to be questioned? A. Autocratic leader B. Consultative leader C. Participative leader D. Free-Rein leader

40 19. Which type of leader does not expect his or her position in the organization to be questioned? A. Autocratic leader B. Consultative leader C. Participative leader D. Free-Rein leader

41 20. is the network of shared values in an organization. A. Hidden agenda B. Group dynamics C. Corporate culture D. Valence

42 20. is the network of shared values in an organization. A. Hidden agenda B. Group dynamics C. Corporate culture D. Valence

43 21. The emotional mind is primarily aware of reality and is always logical.

44 21. The emotional mind is primarily aware of reality and is always logical.

45 22. Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.

46 22. Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.

47 23. Defensiveness usually comes from high self-esteem.

48 23. Defensiveness usually comes from high self-esteem.

49 24. One of the common characteristics of all games is that they provide a payoff of some kind to at least one of the players.

50 24. One of the common characteristics of all games is that they provide a payoff of some kind to at least one of the players.

51 25. Which of the following statements is true of intelligence? A. Intelligence is a one-dimensional concept. B. Intelligence is presently based solely on a person's reasoning ability. C. Intelligence is most accurately measured by standardized tests. D. Intelligence comes in many forms and are reflected in various skills and talents.

52 25. Which of the following statements is true of intelligence? A. Intelligence is a one-dimensional concept. B. Intelligence is presently based solely on a person's reasoning ability. C. Intelligence is most accurately measured by standardized tests. D. Intelligence comes in many forms and are reflected in various skills and talents.

53 26. In which of the following professions is a kinesthetically intelligent person most likely to excel? A. Songwriting B. Composing music C. Ballet D. Sculpting

54 26. In which of the following professions is a kinesthetically intelligent person most likely to excel? A. Songwriting B. Composing music C. Ballet D. Sculpting

55 27. According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace? A. Self-awareness B. Kinesthetic intelligence C. Personal competence D. Social awareness

56 27. According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace? A. Self-awareness B. Kinesthetic intelligence C. Personal competence D. Social awareness

57 28. In the context of transactional analysis, which of the following is a characteristic of "games"? A. First-degree games are most damaging. B. Games do not provide any payoffs to any of the parties involved. C. Games involve at least one insincere statement. D. Games are based on emotionless attitudes.

58 28. In the context of transactional analysis, which of the following is a characteristic of "games"? A. First-degree games are most damaging. B. Games do not provide any payoffs to any of the parties involved. C. Games involve at least one insincere statement. D. Games are based on emotionless attitudes.

PUBLIC SPEAKING IAN HILL S WAY

PUBLIC SPEAKING IAN HILL S WAY It is easy to take communicating for granted because it is a daily activity. Did you know? The average worker spends 50 percent of his or her time communicating? Business success is 85 percent dependent