Trust at Work. How to Build, Maintain and Repair It. Charles Feltman.
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1 Trust at Work How to Build, Maintain and Repair It Charles Feltman Insight Coaching, 2013
2 The Value of Trust at Work Think about the people you work with. Do you have high trust in those people? If so 1. What does having that strong trust do for you? 2. What does it do for your company? What is the value of having high trust at work?
3 Trust is the Foundation Success and Well Being Engagement Commitment Accountability Collaboration Innovation Results
4 Five Fundamental Principles for Building Trust at Work
5 Trust Doesn t Just Happen Building and maintaining trust takes care, cultivation and nurturing.
6 Building Trust Is a Two Way Street Be Trustworthy Trust Wisely
7 Two Way Street: Be Trustworthy I think I m a trustworthy person. Being Trustworthy Requires Intention and Attention Can I really trust him? It s what the other person thinks that counts.
8 Two Way Street: Trust Wisely Wise trust requires prudence and discernment. Wise trust is not all or nothing.
9 Trust Needs a Robust Language Trust Sincerity? Honesty? Integrity? Reliability? Follow-through? Competence? Care? Something else?
10 We Are Wired for Trust and Distrust
11 Trust Is In the Mind, Emotions and Body
12 The Full Experience of Trust Bring to mind someone you trust. What do you think about him/her? What emotions/mood do you experience? How does your body react? Think of someone you do not trust. What do you think about him/her? What emotions/mood do you experience? How does your body react?
13 Defining Trust Trust is choosing to risk making something you value vulnerable to another person s actions.
14 Distrust The decision to protect what I value based on the assessment it is not safe with this person. Excessive distrust is toxic.
15 Four Assessments of Trust
16 Sincerity You mean what you say, say what you mean, and you act accordingly. You are honest and act with integrity. Are your mouth and your feet pointing in the same direction?
17 Reliability You deliver on commitments you make. You keep your promises. How strong is you commitment to your commitments?
18 Competence You have the capacity, skills, knowledge, and resources to do the job. How do you know you have the right stuff?
19 Care You have my interests or our common interests in mind as well as your own when you make decisions and take action. Can you see more than your own reflection?
20 Assessments of Trust
21 Trust Assessments and Action Identify a relationship in which you would like to have stronger trust. Using the Four Assessments of Trust 1. Identify 1 thing you can start doing to build trust 2. Identify 1 thing you can stop doing to build trust 3. Identify 1 thing you can ask the other person to do 4. Identify 1 thing you can ask the other person to stop doing
22 Confronting Distrust Six things to do before a conversation 1. Decide if you are willing 2. Identify the specific assessment(s) 3. Define your standard 4. Identify specific actions/behaviors 5. Determine what you need 6. Ask the person for a conversation
23 Confronting Distrust Five Steps to Starting the Conversation 1. Express your desire to fully trust 2. Describe specific behaviors/actions 3. Ask how they see it 4. Describe what they can do 5. Ask if they are willing to do what you ve asked
24 When You ve Damaged Trust When you have done something to damage another s trust in you Acknowledge the behavior/action you have done Acknowledge the damage it has done from their perspective Apologize for the damage they have experienced Let them know you intend to do what you can not to repeat the behavior/action (if possible) Do not try to justify or excuse your behavior/action. Keep it simple.
25 Walter Anderson Quote We re never so vulnerable than when we trust someone but paradoxically, if we cannot trust, neither can we find love or joy. - Walter Anderson
26 Additional Resources on Trust If you have questions about the material presented in this webinar please contact Charles Feltman Call To purchase The Thin Book of Trust To download a free bibliography of resources on trust To discuss further support for building trust at your company cfeltman@insightcoaching.com Call
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