LUAN JACKSON, MS, RN, CS

Transcription

1 LUAN JACKSON, MS, RN, CS Abundant Life Counseling (810)

2 The Message Consists Of: Words 7% Tone 38% Body Language 55% 2

3 Thinking Ask Tell Feeling Thinking Ask Tell Theme is ACCURACY Feeling 3

4 ANALYTICAL - Accuracy Systematic Thinking and Analysis Cautious Not Risk Takers Calm and Controlled Facts/Numbers Precise Deliberate Logical Thinking Ask Tell Theme is RELATIONSHIPS Feeling 4

5 AMIABLE - Relationships Cautious Not a Risk Taker Likes Guarantees Sensitive Wants Calm no conflict Thinking Ask Tell Feeling 5

6 Expressive Cheer Leader Fast Paced Wants Excitement Likes Variety Volcano Lives for the moment Thinking Ask Tell Feeling 6

7 Driver - Efficiency Workaholic Piles Goal Directed Likes a Challenge Fast Paced To Improve Effectiveness: 7

8 BRAIN MAPPING»Speech Centers»Corpus Collosum»Spatial Integrity 8

9 LEFT BRAIN/RIGHT BRAIN Facts and Logic Feelings and emotions Color vs Black/white THINKING PATTERNS Filing Cabinets Global Forrest and Trees 9

10 OPPOSING OBJECTIVE Tasks vs relationships Win vs Save Face Growth vs Controlled safety Increase productivity vs rest the machines DIFFERING VALUES Quiet vs Background noise Embarrassment rude Public vs personal selves Team vs the individual 10

11 VARIANCE IN METHODOLOGY Training Peer Pressure Environment Methodical vs spontaneous 11

12 Sherman Tanks Lean Forward Straightened your body posture Speak concisely Maintain eye contact Exploders - amiable Be Careful!!! Use all your communication skills I really want to know 12

13 EXPLODERS - expressive Let them explode Enjoy it will be over soon!! Snipers Blow their cover Did you mean that? Was that a dig 13

14 Complainers Use problem solving language Who? What? When? Where? How? Silent Clams Schedule uninterrupted time We need to talk.. We will stay here.. Be quiet Relax 14

15 Super Agreeables If there is one thing that might keep you from doing this, what would it be? If there is one little thing that you would like to correct, what might it be? Indecisives Do not force a decision Give a time limit Ask what additional information would be helpful 15

16 A - Assume Positive Intentions E - Express Yourself Assertively I - Identify What You Want to Happen O - Offer Positive Solutions U - Reach an Understanding Through Collaboration 16

17 SEEDS OF GREATNESS PRODUCE FRUIT 17

18 Positive Sense of Self POSITIVE SELF TALK STEP ONE - Be aware of what you are saying to yourself STEP TWO Cancel the negative tape STEP THREE Replace with a positive tape 18

19 LOOK GOOD FEEL GOOD Buy a full length mirror Smell and Sound are as important as Sight Develop an essence Clean your car blink Malcom Gladwell The Principle of two seconds 19

20 TRUST WALK THE TALK Develop a written code of ethics Model what you expect Keep your word when it is easy Keep your word when it is hard POWER TALK Avoid Euphemisms Avoid Excuses Speak the outcome I am enjoying being healthy Be the first to greet others Listen 80%, Talk 20% Ask questions 20

21 IT ISN T PERSONAL Assume Positive Intentions Choose not to be enmeshed BE ASSERTIVE I m OK, you are OK Truthful Say No I understand.my problem is offer solutions 21

22 BE CONGRUENT Your Thoughts, Emotions, and Behavior MATCH ELIMINATE THE MASKS Be real Be vulnerable Be authentic Wherever you are, be there 22

23 POWER MOVES Personal Space Gestures Eye Contact THOUGHTS PRECEDE BEHAVIORS Different, not Wrong Choice, not Victim Learning occurs through Mistakes 23

24 CHANGE Stages of Change Denial Resistance Exploration Commitment 24

25 ANTICIPATE CHANGE Get Ready for the Cheese to Move 25

26 CHANGE IS INEVITABLE CAN BE AN OPPORTUNITY RESISTING WILL ONLY HURT YOU GOOD CHANGE OR FAD??? 26

27 PARADIGM SHIFT Steven Covey Visionary 27

28 THINK OUTSIDE THE BOX Freakonomics Levitt&Dubner If drug dealers make so much money why do they still live with their mothers? Or the hidden side of everything 28

29 blink Malcom Gladwell The Statue That Didn t Look Right Knowledge of Human Behavior 29

30 Reading Lolita in Tehran Azar Nafisi UPSILANDA The Tipping Point Malcom Gladwell Little Things That Make A Difference 30

31 SEEDS OF CONFLICT POLITICS 31

32 Goal Setting (SMART) Specific Measurable Attainable Results/Out-put oriented Time bound NOTHING WILL EVER HAPPEN UNLESS YOU CREATE THE SPACE FOR IT TO HAPPEN IN 32

33 Ability to make decisions DECISION PROCESS F = Facts/data A = Analyze C = Choose the Best Option T = Take Responsibility S = Stand on your convictions 33

34 THINKING What is the current state of affairs? What has happened to the economy? What does the general population want? EFFICIENCY Using the Highest Levels of Business Expertise 34

35 Prioritize through the spontaneous trip philosophy Break every job into individual components 35

36 Quick Task Audit Must the job be done at all? What would happen if it were cut? Can the job be delegated? Is the time expenditure, yours and others, commensurate with the project s importance? Can the task be downscaled, simplified? KEY ELEMENT Only do what only you can do 36

37 Delegation Manage the telephone *Screen Your Calls *Use menu options *Use *Schedule best phone time *Summarize *Use an egg timer *Focus 37

38 STAFFING Hiring, Evaluation, Motivation Create Effective Staff Meetings Establish clear objectives Use an agenda (times) Encourage thorough preparation Actively paraphrase, summarize, and question Establish follow-up systems 38

39 Mindstorm and Brainstorm All ideas have equal value No evaluation until the end Don t stop!! Leadership Requirement Assertive Skills Ability to Confront 39

40 When you I Feel I would rather 40

41 Negotiating Skills Negotiation is Influenced by : Information Expertise Situation Title Charisma Reverence 41

42 BALANCED NEGOTIATION Have a clear understanding of the issues and your objective Brainstorm potential objections Be aware of the power game Work for a win-win Process of Negotiation Arrange an uninterrupted, mutually convenient time to talk Describe the current situation Relate the current situation to needs/objectives Solicit feedback Ask for what you need Describe benefits/steps to take Reinforce commitment 42

43 CUSTOMER SERVICE What Business Are We In? 43

44 KEY ELEMENT WHO SERVES WHOM? KEY ELEMENT TECHNOLOGY 44

45 CHOICE CHOOSE YOUR MOOD CHOOSE HEALTH 45

46 Don't dodge difficulties... Gigi Tchividjian MAINTAIN BALANCE 46

47 Develop selective perfectionism Assertiveness truthful communication learn to say no 47

48 Balance Know your personal/professional priorities Michael LeBoeuf WATCH THE MONKEYS 48

49 RELAX 20 minutes No Thinking or Planning LAUGH 49

50 DEVELOP A WORLD AND LIFE VIEW RECLAIM YOUR SPIRITUAL SPACE 50

51 RECLAIM YOUR CREATIVITY RECLAIM YOUR CONTENTMENT 51

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