Change and Transition. Diane Passey, LCMHC Intermountain EAP

Transcription

1 Change and Transition Diane Passey, LCMHC Intermountain EAP

2 John Kotter Our Iceberg is Melting, % can see a new way of living, are convinced the vision has merit, and are relieved 30% are digesting what they heard 20% are very confused 10% are skeptical but not hostile 10% are convinced this is absurd, and may be hostile

3 How do we cope? Mel Fugate, Angelo Kinicki, Gregory Prussia Escape coping: avoidance, deliberately missing meetings, tardiness Control coping: proactive, take charge, insert self into the solution People often use both strategies simultaneously until their emotions level out. 3

4 Control Circle of Direct Control Circle of Influence Circle of No Control

5 Human behaviors and Locus of Control Locus of Control refers to a person s belief about his/her ability to control events in her/his life. Internal Locus of control: I control my fate External Locus of control: fate controls me

6 Internal Locus of Control

7 External Locus of Control

8 William Bridges Managing Transitions, 1991 Change and Transition are not the same Change = a shift in the external situation Transition = the internal psychological reorientation

9 Change vs. Transition Change: quick and impersonal Transition: slow and highly personal

10 William Bridges The Stages of Transition THE DENIAL PHASE THE ENDING PHASE NEUTRAL ZONE PHASE NEW BEGINNINGS Ignoring Minimizing Disengagement Disidentification Disorientation Disintegration Recommitment New Vision Depersonalizing Disenchantment Discovery

11 The Ending Phase Emotions/What to expect Fear Anger Frustration Grief Sadness High Resistance

12 We Are The Borg 12

13 Resistance Resistance is normal It reminds us that we are all different. It allows us to learn from each other. It allows us to help each other. It alerts the guiding team to ensure that the change is warranted and well thought-out.

14 The Ending Phase How to help Accept resistance Understand emotions Allow time Educate about specifics of plan Emphasize how individual skills will fit in new plan Listen, listen, listen 14

15 The Neutral Zone Phase Emotions/What to expect Anxiety Resentment Impatience Low morale/low productivity Confusion Skepticism Guilt 15

16 Guilt Guilt is normal It reminds us we re human and delightfully flawed. It s a natural part of the grief process. Helps us to honor the past.

17 The Neutral Zone Phase How to help Provide sense of direction Meet often to debrief & celebrate Define individual intentionality Create quick wins Boost morale 17

18 Intentionality Eric Gentry Working with a purpose Three words that define your purpose Generous Compassionate Dependable 18

19 The New Beginning Phase Emotions/What to expect Happiness Relief High energy Openness Renewal 19

20 The New Beginning Phase How to help Promote sustainability Highlight success stories Reward the team Link individual goals to long-term objectives Prepare for setbacks 20

21 Know and Use Your Anchors What is non-negotiable for me? Who can I rely on for strength, support? Where do I go to find peace? What beliefs, values can I use? What have I been trained to do? How do I be my best self in this situation?

22 Know and use your anchors Captain Chesley Sully Sullenberger The Miracle on the Hudson Flight 1549, Jan 15, passengers and crew saved The worst sickening, pit-of-the stomach, fallingthrough-the-floor feeling. 22

23 Capt. Sully Sullenberger One way of looking at this might be that for 42 years, I ve been making small, regular deposits in this bank of experience, education, and training. And on January 15, the balance was sufficient so that I could make a very large withdrawal. 23

24 Christopher Robin to Pooh You are braver than you believe, stronger than you seem, and smarter than you think.

25 BE KIND TO YOURSELF 25

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