Note: This is an authorized excerpt from 2016 Healthcare Benchmarks: Digital Health To download the entire report, go to

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1 Note: This is an authorized excerpt from 2016 Healthcare Benchmarks: Digital Health To download the entire report, go to or call

2 2016 Healthcare Benchmarks: Digital Health In this inaugural survey on digital health, 106 healthcare organizations weighed in on program goals, platforms, development strategies, target populations and health conditions, patient engagement metrics, results and challenges in response to a February 2016 survey by the Healthcare Intelligence Network. [Our most significant digital health success] is that we link with remote locations and consulting patients, which is very effective and increases access to care for distance populations. > Hospital/Health System A healthcare portal and feedback from the patients [are our most effective digital health tools]. > Health Plan Prevention and self-control of clinical parameters to promote wellness before appearing illnesses [are our most effective digital health work flows]. > Technology provider Digital health has provided access to care and improved efficiency and patient care. > Hospital/Health System 2016, Healthcare Intelligence Network 2

3 2016 Healthcare Benchmarks: Digital Health This special report, based on results from the Healthcare Intelligence Network s inaugural industry survey on Digital Health conducted in February 2016, is the latest in HIN S Healthcare Benchmarks series. Executive Editor Melanie Matthews HIN executive vice president and chief operating officer Project Editor Patricia Donovan Document Design Jane Salmon 2016, Healthcare Intelligence Network 3

4 Table of Contents About the Healthcare Intelligence Network... 6 Executive Summary... 6 Survey Highlights... 7 Key Findings... 7 Program Components... 7 Results and ROI...8 Most Effective Tools, Processes and Work Flows...8 About the Survey... 8 Respondent Demographics... 9 Using This Report... 9 Responses by Sector...10 The Hospital/Health System Perspective The Health Plan Perspective Respondents in Their Own Words Most Effective Tool, Workflow or Protocol Most Successful Digital Health Strategy to Date...15 Details of Future Programs Conclusion...19 Responses to Questions...19 Figure 1: All - Current Digital Health Strategy Figure 2: All - Planned Digital Health Strategy Figure 3: All - Future Digital Health Role Figure 4: All - Anticipated Digital Health Gains Figure 5: All - Digital Health Platforms Figure 6: All - Program Components Figure 7: All - Digital Health Development...24 Figure 8: All - Targeted Populations...24 Figure 9: All - Targeted Health Conditions and Concerns Figure 10: All - Monitored Health Data and Activities Figure 11: All - Population Engagement Percentage...26 Figure 12: All - Population Engagement by Risk...26 Figure 13: All - Primary Responsibility for Digital Health Figure 14: All - Program ROI Figure 15: All - Top Digital Health Challenge...28 Figure 16: All - Digital Health Impact...28 Figure 17: All - Organization Type...29 Figure 18: Hospitals - Current Digital Health Strategy...29 Figure 19: Hospitals - Planned Digital Health Strategy...30 Figure 20: Hospitals - Future Digital Health Role...30 Figure 21: Hospitals - Anticipated Digital Health Gains Figure 22: Hospitals - Digital Health Platforms , Healthcare Intelligence Network 4

5 Figure 23: Hospitals - Program Components Figure 24: Hospitals - Digital Health Development Figure 25: Hospitals - Targeted Populations Figure 26: Hospitals - Targeted Health Conditions and Concerns Figure 27: Hospitals - Monitored Health Data and Activities Figure 28: Hospitals - Population Engagement Percentage Figure 29: Hospitals - Population Engagement by Risk Figure 30: Hospitals - Primary Responsibility for Digital Health Figure 31: Hospitals - Program ROI Figure 32: Hospitals - Top Digital Health Challenge Figure 33: Hospitals - Digital Health Impact Figure 34: Health Plans - Current Digital Health Strategy Figure 35: Health Plans - Planned Digital Health Strategy Figure 36: Health Plans - Future Digital Health Role Figure 37: Health Plans - Anticipated Digital Health Gains Figure 38: Health Plans - Digital Health Platforms Figure 39: Health Plans - Program Components Figure 40: Health Plans - Digital Health Development Figure 41: Health Plans - Targeted Populations Figure 42: Health Plans - Targeted Health Conditions and Concerns Figure 43: Health Plans - Monitored Health Data and Activities Figure 44: Health Plans - Population Engagement Percentage Figure 45: Health Plans - Population Engagement by Risk Figure 46: Health Plans - Primary Responsibility for Digital Health Figure 47: Health Plans - Program ROI Figure 48: Health Plans - Top Digital Health Challenge Figure 49: Health Plans - Digital Health Impact Appendix A: 2016 Digital Health Survey Tool , Healthcare Intelligence Network 5

6 About the Healthcare Intelligence Network The Healthcare Intelligence Network (HIN) is an electronic publishing company providing high-quality information on the business of healthcare. In one place, healthcare executives can receive exclusive, customized up-to-the-minute information in five key areas: the healthcare and managed care industry, hospital and health system management, health law and regulation, behavioral healthcare and long-term care. 70% of 2016 survey respondents have a digital health strategy. Executive Summary Digital health, also called connected health, leverages technology to help identify, track and manage health problems and challenges faced by patients. By now, most Americans have used at least one digital health tool, according to a 2015 Rock Health survey. In a nod to the device-driven lives of patients and health plan members, healthcare organizations are slowly layering digital health tools over care delivery and management efforts. And as they do so, the principal goal of digital health programs, according to one-quarter of respondents to a 2016 Healthcare Intelligence Network survey on this topic, is to boost patient satisfaction with the healthcare experience. To this end, 70 percent of respondents have adopted a digital health approach, the survey found, with more than a quarter 27 percent engaging between 10 and 25 percent of their population in digital health. To foster engagement, mobile and tablet apps are the front-running digital health platforms, say 78 percent of these respondents, with online health education the principal digital health activity for 58 percent. While one-third favor an autonomous approach to digital health development, 57 percent prefer a hybrid approach, supplementing in-house work with outsourced expertise. When considering candidates for engagement in digital health, individuals with multiple comorbid conditions are the leading targets, say 58 percent of respondents, with diabetes the health condition most often monitored or managed by digital health, agree 58 percent. Weight and vital signs are the health metrics most often monitored digitally, say nearly two-thirds of this year s respondents. 2016, Healthcare Intelligence Network 6

7 Respondent Demographics Responses to the February 2016 Digital Health survey were submitted by 106 organizations. Of 78 respondents identifying their organization type, 22 percent were hospitals or health systems; 17 percent were technology providers; 12 percent were health plans; 8 percent were population health management providers, and 28 percent categorized their organization type as Other. Using This Report The top digital health application is patient engagement and education, say 58%. This benchmarking report is intended as a resource for healthcare organizations searching for comparable data and means to measure implementation and progress. It is also a helpful planning tool for organizations readying initiatives in this area. The initial charts and graphs presented here represent results from all respondents; images in subsequent sections depict data from high-responding sectors. (Figure titles begin with the segment they represent; for example, All, Health Plans, Hospitals, etc.) Often, one of the largest responding sectors is composed of respondents identifying their organization type as Other. In general, we do not depict results from this segment because it represents a wide range of organization types, including consultants and product vendors. However, you will always find a graph indicating the demographics of respondents. Here are some additional tips for using this report: 99 See how you measure up: Scan this report for your sector, and see how your program compares to others. Note where you are leading and where you are behind. 99 Evaluate your efforts: Think about where you have been focusing your efforts in this area. Look for trends in the data in this report. Look for benchmarks set by your sector and others. 99 Set new goals: Use the data in this report to set new goals for your organization, or to raise the bar on existing efforts. 99 Use it as a reference book: Keep this report accessible so you can refer to it in your work. Use these data to support your efforts in this area. If you have questions about the data in this report, or have feedback for our team, don t hesitate to contact us at info@hin.com or , Healthcare Intelligence Network 9

8 Figure 3: All - Future Digital Health Role Will digital health devices play a greater role in healthcare utilization and outcomes? 1.9% Yes No 98.1% 2016 HIN Digital Health Survey March, 2016 Figure 4: All - Anticipated Digital Health Gains What is the primary improvement you hope to achieve with digital health? 5.0% 10.0% 6.7% 25.0% Patient experience/satisfaction Population health Care compliance Care collaboration Cost reduction 6.7% Self-management Medication management 10.0% 11.7% Chronic care management Behavioral health Expanded access 1.7% 5.0% 13.3% 1.7% Health behavior change Other % HIN Digital Health Survey March, , Healthcare Intelligence Network 23