Jardine, Jeanne Prestonpans Inspection completed on 15 June 2015
Service provided by: Jardine, Jeanne Service provider number: SP2007967125 Care service number: CS2007162909 Inspection Type: Unannounced Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect page 2 of 13
1 Introduction Childminder inspection report The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at www.careinspectorate.com. The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. The Care Inspectorate has an important role to play in supporting this approach in inspecting care services for children. The Getting it Right for Every Child (GIRFEC) approach is underpinned by the principles of prevention and early intervention. It's a consistent way for people to work with all children and young people. The approach helps practitioners focus on what makes a positive difference for children and young people - and how they can act to deliver these improvements. Getting it right for every child is being threaded through all existing policy, practice, strategy and legislation affecting children, young people and their families. In Scotland, the Getting it right for every child (GIRFEC) approach puts wellbeing at the very heart of its approach. The eight 'indicators' of wellbeing that form the basis of GIRFEC are- safe, healthy, achieving, nurtured, active, respected, responsible and included - often referred to as 'SHANARRI'. What we did during our inspection We wrote this report following an unannounced inspection, which took place on the morning of Monday 15 June 2015. As part of the inspection, we took account of the completed annual return and self assessment forms that we asked the childminder to complete and return to us. We issued questionnaires to parents of children who used the service and three of these were returned, showing that parents were very happy with the quality of care and support provided. In this inspection, we gathered evidence from various sources, including the page 3 of 13
relevant sections of policies, procedures, records and other documents, including: *observation of the childminder working with the minded child *watching how the child engaged in the activities provided *speaking with the childminder about the service she delivers *reference to records recording children's needs and progress *review of the accommodation in relation to safety and cleanliness Mrs Jardine referred to as 'the childminder' in this report, is registered to provide a care service to a maximum of eight children at any one time under the age of 16, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of the childminder's family and household. Mrs Jardine has submitted a variation to remove the condition regarding the number of children she has when employing an assistant. She has told the care Inspectorate that she no longer wants to employ an assistant. Ms Jardine's home is in a residential area of Aberlady. Children have use of the kitchen, dining area, the lounge with attached play area and downstairs toilet. The house has an enclosed garden to the back. In her aims and objectives Ms Jardine states that: "My overall intentions are to provide a safe, healthy and nurturing environment to all children under my care." Views of people using the service There was one minded child present during the inspection who told us they were happy in the childminders care. We could see that the childminder had developed a positive and caring relationship with them and that they were comfortable, relaxed and enjoying their time in her care. Three Parents returned questionnaires to the Care Inspectorate and these all reflected very positively on the childminder's service. They all 'strongly agreed' with the statement "overall I am happy with the quality of care my child receives in this service". Comments have been added throughout this report. Self assessment Childminder inspection report page 4 of 13
Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. The childminder submitted a good self assessment. We discussed how she should complete future self-assessments taking into account the SHANARRI (Safe, Healthy, Active, Nurtured, Achieve, Respected, Responsible and Included) indicators to demonstrate how she is improving outcomes for children using this model. What the service did well The childminder provides a very good service that meets the needs of the children who attend. We saw that she provided a warm and caring environment for the children. She was enthusiastic about taking children outside and into the local community. The childminder also encouraged the children's artistic nature by providing good arts and craft, music and dressing up resources. The childminder took account of the age and stage of each child and promoted independence and responsibility. What the service could do better The childminder should take steps to formally review each child's care plan at least once every six months or before if there is a change to a child's health, wellbeing or safety needs. The childminder should also continue to develop methods of gaining feedback from children and families who use her service and use this to inform improvements. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 6 - Excellent 5 - Very Good page 5 of 13
3 Quality of care and support Findings from the inspection The childminder provided a very good standard of care and support to children and their families. We assessed this through looking at how the childminder provided positive outcomes for children using the SHANARRI (Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible and Included) outcomes which were developed by the Scottish Government. Information on SHANARRI can be found at: http://www.scotland.gov.uk/topics/people/young-people/ gettingitright Ways in which the childminder made sure that there was good communication between herself and parents included regular chats with parents and where necessary phone calls and texting. As a result of good communication we found that the childminder knew each child well and was able to talk to us about children's specific needs, likes and dislikes. We saw that the childminder had begun to use social media as an effective way to communicate with parents. The feedback she had received from parents was all positive. The childminder kept information on each child. We found that the childminder knew about the children and about changes in their lives because she talked to parents on a daily basis. Through discussion with her it was clear that she had a very good knowledge of child development and was offering appropriate encouragement and support to children. We suggested that the childminder now begin to record this information. We advised the childminder to update this regularly with parents to help her to plan for children's changeable needs and interests. See recommendation one. Through discussions we found the childminder was aware of maintaining children's health. For example, excluding children with infectious diseases and encouraging children to use appropriate infection control procedures. She told us that the children washed their hands after toileting and being outside. She told us this was vital in maintaining a healthy environment. page 6 of 13
We saw that the minded child had a close and caring relationship with the childminder. They sat on her knee to look at a book and had a great chat about dinosaurs. The childminder was very responsive to child's care needs and provided an element of fun to their care. The childminder had attended relevant Child Protection training and had made parents aware of her procedures. She had an understanding of what she would do, if she had concerns about a child's welfare. Grade The quality of care and support is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 1 Childminder inspection report 1. We recommended the childminder begin to review the needs of the children and the information held on them at least every six months with parents. She should identify any developmental progress and show how she intends to support any gaps in each child's development and celebrate achievements. National Care Standards Early Education and Childcare up to the age of 16: Standard 3 - Health and wellbeing. Standard 6 - Support and Development page 7 of 13
4 Quality of environment Findings from the inspection The home used for childminding was situated in a newly developed housing scheme. The home provided a good environment for childminding and was clean and well organised to provide a childcare service. Children had sufficient space to play indoors and could use the safe and secure garden to the rear of the house for outdoor play. Children ate meals and snacks in the kitchen at a child sized table. At the time of inspection parents were providing snacks and meals. There was a very good range of toys and equipment for children to use. These were suitable for the age and stage of the children present and were in very good condition. Through the course of our visit the childminder interacted in the child's play supporting them in their play activities. The childminder took children on a variety of trips and outings within the local area. This enabled children to become familiar with their community. The children often visited a local farm shop, nature reserve and bird centre. This gave the children the opportunity to feed farm animals. The childminder also told us that the children got to understand lifecycles and see how crops grew and how this provided us with food. This helped children become responsible and respect the natural environment. Children were encouraged to collected natural materials on their walks. This gave the children the opportunity to learn about nature and discuss textures and colours. The minded child was keen to show us the picture he had made with sand and shells. The childminder had some knowledge of 'Getting it right for every child' (GIRFEC) and the SHANARRI indicators. She described how the activities, resources and walks the children participated in were linked to SHANARRI. This meant that the children were provided with experiences that made them safe, page 8 of 13
healthy, achieving, nurtured, active, respected, responsible and included. She shared this information with the parents. Being outdoors in the local community and using the environment around her was of great importance to the childminder. She also explained how she kept children safe on the roads and ensured all children were aware of road safety. The childminder told us how she visually risk assessed situations before letting the children play. These provisions helped to promote the children's safety and wellbeing. All three parents who returned their questionnaires were happy with the environment. Comments included: "The childminder has challenged our son physically and mentally giving him the chance to develop and shine". "I think the childminder provides a fun and stimulating environment. She also does a lot of outside play, walks, excursions and encourages the children to be creative. All in all we are really happy parents". Grade The quality of environment is graded 6 - Excellent Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 Childminder inspection report 5 Quality of staffing We only assess this where the childminder employs an assistant. page 9 of 13
6 Quality of management and leadership Findings from the inspection The childminder was skilled and had been working with children for several years. She kept up to date with changes in practice and was keen to attend training when it was available. The childminder was a member of the Scottish Child Minding Association and attended network meetings and training opportunities. She knew about the "Building the Ambition" document but had not yet attended training. She described how she had used information from the Building the Ambition document to support a younger child who was new to her service. We discussed child development and found that the childminder had good knowledge of this. Speaking to the childminder identified that she was using Getting It Right For Every Child (GIRFEC) and SHANARRI (Safe, Healthy, Active, Nurtured, Achieving, Respected, Responsible and Included) in her service. Throughout the inspection, the childminder was able to explain why she did things. We found that the childminder was keen to learn and make improvements, as this was important to the quality of her service. The childminder had appropriate knowledge and understanding of how to support children's learning and development. Her professional qualifications, previous work with children and having her own family added to her experience in providing a suitable service. The care, support and nurturing interactions we saw helped the child to feel safe, respected and valued. The childminder provided a satisfactory assessment of her service. It told us about what she does well. No areas for improvement were identified. Parents received a copy of the childminder's complaints procedure when children started using the service. This meant that parents knew who to contact if they had unresolved concerns. The childminder encouraged parents to talk to her and keep her up to date with changes. The childminder described how she would ask parents to complete evaluation sheets and use any information provided to improve her service. We suggested she developed these evaluation sheets to ask parents if they would like their child supported in any way. (See recommendation 1 in statement: Care and support). page 10 of 13
Grade The quality of management and leadership is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 Childminder inspection report 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements 1. The service provider must only mind children according to the conditions of her registration. This is to comply with Public Services Reform (Scotland) Act 2010 Section 74 (d) (1). Timescale: with immediate effect upon receipt of this letter. This requirement was made on The childminder has not looked after more than the amount of children on her certificate. She stated at the inspection that she has not used her assistant for some time and understands that she must only mind the amount of children as stated on her certificate. Met - Within Timescales page 11 of 13
Previous recommendations There are no outstanding recommendations. 8 Complaints 9 Enforcements 10 Other issues None 11 Inspection and grading history Date Type Gradings 24 Jun 2013 Announced (Short Notice) Care and support Environment Staffing Management and Leadership 5 - Very Good 5 - Very Good 4 - Good Not Assessed 10 Oct 2011 Unannounced Care and support 5 - Very Good Environment Not Assessed Staffing 5 - Very Good Management and Leadership Not Assessed 13 Jan 2011 Announced (Short Notice) Care and support Environment Staffing Management and Leadership 4 - Good 4 - Good 4 - Good Not Assessed page 12 of 13
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect Other languages and formats Childminder inspection report This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 13 of 13