Moore, Jacqueline Child Minding Type of inspection: Announced (short notice) Inspection completed on: 25 July 2017 Service provided by: Moore, Jacqueline Service provider number: SP2014986251 Care service number: CS2014330265
The service Introduction The service was registered with the Care Inspectorate on 9 October 2014. Mrs Moore is registered to provide a care service to a maximum of six children at any one time under the age of 16, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of the children of the childminder's family. The childminder's home is situated on the edge of a coastal town close to a play park. The aims and objectives of the service include: - to provide a warm and welcoming environment for all children and their parents/carers - all children will have the opportunity to participate in group activities to aid their social skills and individual activities - there will be a choice of activities relevant to the child's age to keep them motivated - aim to assist parents in teaching their children basic life skills - to promote a health lifestyle through healthy snacks and regular activities - to establish good relationships with parents/carers. What we did during our inspection We compiled the report following an unannounced inspection which took place between 10.30 am and 12.45pm on 20 July 2017 and 11.30am to 1pm on 25 July 17. The inspection was carried out by a Care Inspectorate early years inspector. We sent three Care Standards Questionnaires to the childminder to distribute to parents/carers. One parent returned a completed questionnaire. During this inspection we spoke to the childminder and two of the children. We observed the care given by the childminder and looked at a number of documents including health and wellbeing records. We check services are meeting the principles of Getting it Right for Every Child (also known as GIRFEC), Scotland's national approach to improving outcomes and wellbeing for children by offering the right help at the right time from the right people. It supports them and their parent(s) to work with the services that can help them. There are eight wellbeing indicators at the heart of GIRFEC; safe, healthy, achieving, nurtured, active, respected, responsible and included (also known as SHANARRI). Views of people using the service There were two primary school age, a pre-school age and a young child present during the inspection. We saw that the children were relaxed and happy, they chatted happily and played well together. Children told us that they liked being at Jackie's house and especially liked going to the park which was a short walk from the house. The Care Standards Questionnaire indicated that overall parents were very happy with the service provided. A comment was: page 2 of 10
'I would highly recommend Jackie to anyone who is looking for a childminder, she has so much time for each and every child in her care which is a real pleasure to see.' Self assessment We did not receive a self-assessment from the childminder for the purposes of the inspection. This was discussed with the childminder during feedback and is considered under the quality of management and leadership within this report. What the service did well The childminder recognised the importance and value of sharing information with parents/carers as well as establishing positive working relationships to support consistency of care. Children were being cared for in a warm, friendly and responsive environment where the childminder nurtured friendships and provided play experiences that enabled children to have fun. What the service could do better The childminder should continue to establish and maintain a system of review that takes account of parents'/carers' views and that of the child, where possible, so that detailed information is kept up to date and remains a true reflection of the child's needs/interests. The childminder continues to ensure that play resources capture children's interests and creativity, such as crafts, as well as extending experiences through natural resources and scrap materials that bring a sense of adventure and excitement to children's play both indoors and outdoors. The childminder should continue to involve children and parents/carers in evaluation and improvement of the service, and through relevant training and personal development enhance outcomes for children. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 4 - Good 4 - Good not assessed 3 - Adequate Quality of care and support Findings from the inspection The childminder made time each day to speak with parents/carers and to share information about their child's day, so that they were kept well informed. Through our discussion with the childminder it was clear that she page 3 of 10
recognised the benefits of regular communication with parents to help ensure the child's needs were met and to promote consistency of care. We saw that minded children were benefiting from the friendly, attentive and responsive relationship that had been established with the childminder. The children sat together for lunch which was a pleasant social event where they chatted with each other and the childminder. The younger children played with various toy sets and primary aged children chatted together whilst playing an electronic game. The childminder recognised the benefits of active play on children's physical and emotional wellbeing and used the play park and garden for such purposes. Children's comments included: 'When we go to the park I like the slide' 'I can run fast in the park' 'This is a fairy castle and this is the princess' 'These are the knights and they have different helmets and shields' 'This is a superhero and he has a shield to protect him.' The childminder requested information that was relevant to each of the children, such as allergies, medication and dietary needs. Additional information 'all about me' such as likes and dislikes, fears/anxieties and care routines also helped to support children's wellbeing. Such information was important in terms of the personal care plan for the child, thereby monitoring development and any known conditions or specific need, and promoted Getting It Right For Every Child (GIRFEC), national guidance. The childminder was in the process of setting up a system of review with parents/carers to ensure that the information held was up to date and reflected each child's needs and interests. We advised the childminder that a review should take place a minimum of six monthly or more frequently if needed. (See recommendation 1) A parent told us: 'Everyday when I pick up my child Jackie gives me a review of how they have been, behaviour, if they have eaten well and how they have been feeling, Jackie is just amazing with all my child's needs.' The child protection policy detailed the action the childminder would take should they have concerns. The childminder had attended local child protection training to help ensure that they maintained an appropriate understanding of safeguarding children. Documentation for the consent and administration of medication had been updated to promote good practice and ensure that correct information was exchanged with parents/ carers. The childminder was advised to refer to the guidance; management of management in daycare of children and childminder settings to affirm that good practice was always being followed. Requirements Number of requirements: 0 Recommendations Number of recommendations: 1 1. The childminder should continue to establish and maintain a system of review that takes account of parents'/carers' views and that of the child, where possible, so that detailed information is kept up to date and remains a true reflection of the child's needs/interests. page 4 of 10
National Care Standards, Early Education and Childcare up to the Age of 16: Standard 6 - Support and development and Standard 7 - A caring environment. Grade: 4 - good Quality of environment Findings from the inspection The childminder had taken positive steps to ensure that their home was clean, tidy and safe, for example, precautions such as child safety equipment and pet management helped with protecting children. The childminder kept the premises and activities under regular review to assess known risks. The childminder followed good infection control procedures, such as hand hygiene and protective clothing during nappy changing, with a view to reducing the spread of infection. The childminder had an appropriate procedure for recording accidents/incidents ensuring that information was exchanged with parents/carers. The childminder had completed first aid training, the knowledge gained helped to ensure that the children were treated appropriately should an accident occur. The childminder had very recently moved house. The home was warm and welcoming; children were being cared for in a relaxed environment that contributed to their confidence and wellbeing. The childminder used the dining lounge as the main play area; the table in the dining room was used for drawing, snacks/meals. During the inspection we saw that children had space to explore and develop independence, imaginary play took place with various play sets and action figures. It was anticipated that the childminder's future plan to have a designated playroom would enable children to have more freedom of choice in their play. The childminder should continue to consider the individual interests/needs of each of the children and provide a balanced range of activities that include sensory and creative play. A parent told us: 'The childminder has a range of activities and takes my child to the park, library, walks to see the sheep and cows in the fields as well as soft play.' The childminder recognised the health benefits of children having regular access to fresh air and active play as they used the garden, went on regular walks in the community and visits to the park. We referred the childminder to the sharing of good practice document; my world outdoors and loose parts play - www.hub.careinspectorate.com, ideas in relation to natural resources and scrap materials to bring a sense of adventure and excitement to children's play. Requirements Number of requirements: 0 page 5 of 10
Recommendations Number of recommendations: 0 Grade: 4 - good Quality of staffing This quality theme was not assessed. Quality of management and leadership Findings from the inspection Throughout the inspection the conversations that the childminder had with the children demonstrated that she had got to know them and their family circumstances very well. The childminder recognised the benefits of maintaining open relationships with parents/carers and taking account of their views on a daily basis. The childminder anticipated that their plan to consolidate a system of review with parents/carers and children (where possible) would also be beneficial in terms of evaluation and improvement. The Care Inspectorate questionnaire indicated that parents agreed that they were very happy with the service. The chidminder was very approachable and any changes were discussed with them first. We recognised that the childminder had intitiated a system of review and also saw it as an opportunity to seek feedback from parents. The childminder was to establish and sustain, meaningful ways of formally involving parents/carers and children in evaluation of the service. We suggested that the childminder used a simple improvement plan to record action taken from consultation/evaluation and service developments, for example, activities, play equipment, and outdoor play, learning from training/development could also be included. Recording key events/activities in a general diary may also be helpful for such purposes. (See recommendation 1) Whilst we acknowledged that the childminder had completed key training such as child protection and first aid, we considered that continued momentum of a positive approach to training and development would support improvement. We advised the childminder to continue to develop their understanding of GIRFEC and the SHANARRI indicators with a view to reflecting the approach within aspects of their service. Firm knowledge and implementation of good practice documents such as building the ambition - national guidance on early learning and childcare, along with ideas from relevant websites would also continue to further enhance the service. (See recommendation 1) We discussed the purpose of the self-assessment with the childminder and they were advised to submit a selfassessment prior to the inspection. It provided a conduit for recording changes, evaluating the service, and demonstrating improvement. The childminder was also advised to familiarise themselves with the notification reporting system, so that they informed the Care Inspectorate of specific circumstances, required information within the designated timescale. page 6 of 10
Requirements Number of requirements: 0 Recommendations Number of recommendations: 1 1. The childminder should continue to involve children and parents/carers in evaluation and improvement of the service, and through relevant training and personal development enhance outcomes for children. National Care Standards, Early Education and Childcare up to the age of 16: Standard 13 - Improving the service and Standard 14 - Well-managed service. Grade: 3 - adequate What the service has done to meet any requirements we made at or since the last inspection Previous requirements There are no outstanding requirements. What the service has done to meet any recommendations we made at or since the last inspection Previous recommendations Recommendation 1 The childminder should establish a system of review that takes account of parents'/carers' views and that of the child, where possible, so that detailed information is kept up to date and remains a true reflection of the child's needs/interests. Reference: National Care Standards Early education and childcare up to the age of 16. Standard 6: Support and development and Standard 7: A caring environment. This recommendation was made on 3 August 2016. page 7 of 10
Action taken on previous recommendation The recommendation was in progress at the time of the inspection and is continued, see quality of care and support for details. Recommendation 2 The childminder should further develop medication management to support the well-being of the children by recording the following: - the name of the medication to be given and the dosage - recording when the medication was first administered - ensuring the consent form has a date. National Care Standards, Early Education and Childcare up to the Age of 16: Standard 3 - Health and wellbeing This recommendation was made on 3 August 2016. Action taken on previous recommendation The childminder had developed appropriate documentation for the consent and administration of medication. Recommendation 3 The childminder should keep a written risk assessment of outings and along with the premises risk assessment, have a system of review so that they are amended as necessary. Reference: National Care Standards Early education and childcare up to the age of 16. Standard 2: Safe Environment This recommendation was made on 3 August 2016. Action taken on previous recommendation The premises risk assessment had been updated to a house move and an outings risk assessment was in place. Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. Enforcement No enforcement action has been taken against this care service since the last inspection. page 8 of 10
Inspection and grading history Date Type Gradings 3 Aug 2016 Unannounced Care and support 4 - Good Environment 4 - Good Staffing Not assessed Management and leadership 3 - Adequate 27 Aug 2015 Unannounced Care and support 4 - Good Environment 4 - Good Staffing Not assessed Management and leadership 3 - Adequate page 9 of 10
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at www.careinspectorate.com Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 Find us on Facebook Twitter: @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 10 of 10