Maggie's Childminding Service Child Minding
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- Jocelyn Underwood
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1 Maggie's Childminding Service Child Minding Type of inspection: Announced (short notice) Inspection completed on: 11 July 2016 Service provided by: Gibson, Margaret Service provider number: SP Care service number: CS
2 The service Introduction The Care Inspectorate (CI) regulates care services in Scotland. Information in relation to all care services is available on our website at This service registered with the Care Inspectorate on 25 June Maggie's Childminding Service is operated by Margaret Gibson from the family home which is a detached bungalow in the Thankerton area of South Lanarkshire. Minded children have access to the lounge, playroom, kitchen, hall and shower room. The secure spacious back garden looks out onto an expansive view of the countryside. The childminder is registered to provide a care service to a maximum of six children at any one time under the age of 16, of whom a maximum of six shall be under 12, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. The numbers are inclusive of the childminder's family. There were six children aged between seventeen months and four and a half years registered with the childminder at the time of this inspection. The children had various patterns of attendance over the week to meet the individual needs of the families. The childminder's aims include: "I aim to meet all the individual needs of children in my care. The children will be nurtured and feel included at all times." What we did during our inspection We wrote this report following a short notice inspection. This took place on Monday, 11 July 2016 between the hours of 10:50 am and 1:05 pm. We gave feedback to the childminder at the end of the inspection. As part of the inspection, we took account of the completed annual return and self-assessment forms that we asked the provider to complete and submit to us. We sent four Care Standards Questionnaires to the childminder to distribute to the parents/carers of children using the service. During the inspection process, we gathered evidence from various sources including the following: We spoke with: - the childminder - two children present. We discussed with the childminder how the following were managed within the service: - meeting children's individual needs - parents and children's participation in the service - children's personal records and plans for Maggie's Childminding Service page 2 of 10
3 - training - medication - child protection - risk assessments - accident and incident reporting - infection control arrangements. We looked at: - assessment report, self- assessment document, the questionnaires parents had completed and returned to us - sample of questionnaires parents had returned to the childminder - three children's personal plans - certificate of registration - public liability and car insurance document which included business - training records for the childminder - the environment and the equipment - risk assessments for inside and outdoors - accident records - childminders training log. We observed how the childminder cared for and interacted with the minded children. We also referred to responses within the Care Inspectorate's care standards questionnaires which were distributed to parents and returned to us before the inspection. Views of people using the service There were two minded children present during the inspection. The children had just started and this was their second full day however; they were observed to be happy and settled within the childminders home. The interaction between the children and the childminder was caring and nurturing. The children were having fun playing with a tea set, a shop and playdough. Self assessment We received a completed self-assessment document from the provider before the inspection. We were satisfied with the way the provider had completed this and with the relevant information included for each heading that we grade services under. The provider identified what they thought the service did well, some areas for improvement and any changes they had planned. What the service did well This is the first inspection of the childminding service since it was registered in June The childminder was observed to be very caring and nurturing and provided a friendly and homely environment for the children to play and develop. The childminder treated the children with respect and was responsive to their needs and requests. for Maggie's Childminding Service page 3 of 10
4 Feedback from the families using this childminding provision confirmed that they value the service highly. What the service could do better The childminder discussed a positive approach towards the continued development of her service. She should continue to reflect on the wellbeing indicators: safe, healthy, achieving, nurtured, active, respected, responsible and included and how these meet the needs of the children to grow and develop and reach their full potential. Our inspection findings From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed 5 - Very Good Quality of care and support Findings from the inspection It was clear from our observations, that the childminder and children present were developing confident, nurturing relationships with the each other. Good manners and turn taking were encouraged and praised. The children could choose activities independently throughout the session. This demonstrated that they were treated with respect and dignity. The childminder told us that prior to children starting at the service, parents were invited to bring their children to her home. This resulted in children familiarising themselves with the childminder's home and the chance for parents to discuss their child's health, wellbeing and safety needs and to determine how best to meet them. In our questionnaire all three parents 'strongly agreed' that the childminder asked for their views on how they wanted their child to be cared for. Parent's comments included: "Maggie is great at chatting to us at drop off and pick up. Also messages us through text and or Facebook to ask for our opinions." The childminder discussed the personal plans that she had for the children. We sampled three plans. Included was factual information about children's particular needs such as information on any health issues and where parents would prefer their children to sleep and for how long. This resulted in the childminder having an overview of specific information about individual children which enabled her to meet their particular needs. We signposted the childminder to the Scottish Cot Death Trust who have leaflets and online information to support safe sleeping for young children and which could be shared with parents. The childminder had attended training on Getting it Right for Every Child (GIRFEC) in March 2016, and had reflected the wellbeing principles from this framework, within the children's plans. The childminder had information about children's interests; likes and dislikes and personal preferences. We could see from the records sampled, that this information was updated for Maggie's Childminding Service page 4 of 10
5 and or reviewed regularly with parents and children where appropriate. In our questionnaire two parents 'strongly agreed' that the childminder regularly involved them in reviewing information about their child. The other parent had used the service for a short period at the time of completing our questionnaire; therefore a review had not yet taken place. Parent's comments included: "Every three months Maggie gives me feedback forms to fill in. Maggie has developed a plan for my child and we decide together the next step to work on." The childminder demonstrated an understanding of child protection. She gave an instance of what would give her cause for concern in relation to child protection and how she would report any concerns. As part of the childminders ongoing personal development she had participated in child protection training in January and June 2016, to keep her knowledge up to date on how to safeguard children's wellbeing. During our inspection we saw that no children were currently receiving medication. The childminder explained what she would do if a child attending her service required medication and knew the importance of administering medication safely. The childminder told us that she had a copy of the guidance on: 'Management of Medication in Daycare and Childminding Service' to assist her in reviewing her practice and procedures in line with this current guidance. The childminder used her car for business purposes. We evidenced suitable insurance and associated documents. This information is shared with parents. Parents had signed consent forms allowing the childminder to transport their children on outings. This resulted in parents being kept informed of the procedures the childminder had in place and contributed towards the health and safety of children when traveling. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Grade: 5 - very good Quality of environment Findings from the inspection On our arrival, we saw that the young children present were being cared for within a homely, nurturing and hygienic environment. The childminder explained her daily and weekly cleaning routines which took place prior to the children arriving. This practice assisted the childminder in supporting positive outcomes for children and their families. The childminder was very aware of the safety of the children and made sure that the areas used for childminding purposes were safe for them to explore and play. Throughout the inspection we observed that the childminder was responsive and encouraging to the individual needs of the children and provided them with a choice of activities. She took part in a tea party with the children and a shopping experience using a range of suitable for Maggie's Childminding Service page 5 of 10
6 resources. The minded children happily chatted to the childminder and to us and we were included in the tea party. This told us they were secure and confident in the environment. Parent's comments included: "My child enjoys playing with the shop and playdough. They also enjoy making things like paper lanterns and Easter chicks." The childminder told us that she regularly made use of local parks, community resources and go on outings. We sampled evidence to support this practice. These experiences gave children opportunities to be active, included and to socialise and helped to contribute towards children developing healthy lifestyles. Parent's comments included: "Lots of great imaginative ways to spend their time including: museums, library, duck pond, soft play and pets at home 'furry creatures' workshop." The childminder had registered her service with the Food Standards Agency and, participated in food hygiene training in March 2016, to support her in food safety management procedures. The premises had been inspected by a representative from the Food Standards Agency in November No issues were identified. We observed the children enjoying a healthy snack and lunch provided by the parent during the inspection. Parent's comments included: "When I first met Maggie we spoke about my child's likes and dislikes. Maggie offers a choice of snacks during the day. My child enjoys making his own sandwiches with help from Maggie and washing and drying is own dishes." "We are delighted with the varied meals and snacks provided. Our child enjoys the variety provided." The childminder discussed the regular risk assessments that were carried out for the premises inside and outdoors to maximise children's safety while in her care. This practice helped to reduce the risk to children and to keep them healthy and safe. The childminder recognised the benefits of continuing to review risk assessments at regular intervals to reflect children's on-going development and level of understanding. This would demonstrate how she continues to keep children safe and included. The childminder was very aware of the importance of appropriate infection control methods being in place. The childminder encouraged the children to wash their hands before snack and lunch and after using the toilet. The childminder was observed using appropriate personal protection clothing when and if required. We signposted the childminder to the September 2015 dated version of the following best practice guidance; 'Infection Prevention and Control in Childcare Settings (Day Care and Childminding Setting)' to assist her practice and to support positive outcomes for children and their families. The childminder confirmed that she had appropriate records in place to record accidents or incidents. Parents would be asked to sign this information to confirm that they had been told about any accident or incident. This resulted in parents being kept informed of any issues. The childminder had a current first aid certificate, expiry date October 2018, to keep her knowledge up to date and to support her in dealing with emergencies. The childminder shared information with parents about the procedures she had in place to promote good hygiene and safe working practices regarding the family dogs within the childminding home. These details were included in the service's information pack. for Maggie's Childminding Service page 6 of 10
7 Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Grade: 5 - very good Quality of staffing This quality theme was not assessed. Quality of management and leadership Findings from the inspection The childminder explained how, publications and information from the Care Inspectorate and Scottish Childminding Association (SCMA) websites and regular attendance at the local childminding group had assisted her with the management of her service. She had updated policies and procedures to reflect current guidance and practice. Since becoming registered the childminder had attended a range of relevant training as noted within this report. She told us of her plans to participate in outdoor play and Autism training with a focus on improving outcomes for children and their families. We signposted the childminder to the recently published early years good practice document 'My World Outdoors' which she may find useful in developing this area further. Through discussion the childminder recognised the benefits of maintaining a record and evaluation of her continuous development. She agreed to develop a system, to support her own professional development and the development of the service as a whole. We discussed options for e-learning, where the childminder could access training online at a time which was convenient to her. The childminder was open to this suggestion. The childminder told us of the various methods she used to communicate with parents and children to respect and include their views on her service and to keep parents informed and included with their child's care and routines. We discussed with the childminder a few different ways to continue to involve parents and children in the development of the service. She was open to the suggestions made and would consider these for future use. In our questionnaire two parents 'strongly agreed' that the childminder had involved them and their child when making improvements or changes to the service. The other parent as previously noted in this report, had only been using the service for a very short period of time. Parent's comments included: "Maggie always asks opinions on how her service could be better." "I fill out feedback forms every few months and Maggie uses this to improve or change. We also talk on a daily basis." for Maggie's Childminding Service page 7 of 10
8 "She keeps us regularly updated on my child throughout the day, sending photos and text messages which is a really nice touch when I am miles away at work. Her Facebook page is a really good idea because it lets us see what my child has been up to all day." "I also like that when Maggie goes to places with my child she texts and says how they are getting on, usually with a picture attached." The childminder gave parents access to the complaints procedure. This created an opportunity for parents to raise any concerns they may have about the service. No complaints had been received about the service since it was registered. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Grade: 5 - very good What the service has done to meet any requirements we made at our last inspection Previous requirements What the service has done to meet any recommendations we made at our last inspection Previous recommendations Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at for Maggie's Childminding Service page 8 of 10
9 Enforcement Please see Care Inspectorate website ( for details of enforcement action taken against the service. Inspection and grading history This service does not have any prior inspection history or grades. for Maggie's Childminding Service page 9 of 10
10 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. for Maggie's Childminding Service page 10 of 10
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