Ghulam, Shakela Edinburgh Inspection completed on 02 March 2016
Service provided by: Ghulam, Shakela Service provider number: SP2008969259 Care service number: CS2008172928 Inspection Type: Unannounced Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect page 2 of 12
1 Introduction The Care Inspectorate regulates care services in Scotland. Information in relation to all care services is available on our website at www.careinspectorate.com. Requirements and recommendations: If we are concerned about some aspect of a care service, or think it needs to do more to improve, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. Recommendations are based on best practice or the National Care Standards. - A requirement is a statement which sets of what is required of a care service to comply with the Public Services Reform (Scotland) Act 2010 and Regulations or Orders made under the Act or a condition of registration. Where there are breeches of Regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Care Inspectorate. Mrs Shakela Ghulam, referred to as the childminder throughout this report, provides her childminding service from her home which is on the second floor flat of a suburb in north Edinburgh. The parts of her home used for childminding are the playroom, living room, kitchen, toilet and the shared rear garden. The childminder is registered to provide a care service to a maximum of six children under 16, of whom no more than six are under 12 years, of whom no more than three are under primary school age no more than one is under 12 months. Numbers are inclusive of the childminder's own children. What we did during our inspection We wrote this report following an unannounced inspection that took place on 2 March 2016. We fed back to the childminder on the day of the inspection. As part of the inspection we took account of the completed annual return and self assessment documents that we asked the childminder to submit to us. We sent three Care Standards questionnaires to the childminder to distribute to page 3 of 12
families using the service. Two of the forms were returned to us. During the inspection we gathered evidence from various sources including the following: We looked at: - children's folders - medication recording system - accident/incident recording system - toys and environment. We spoke to the childminder and observed her interactions with the minded child present during the inspection. Views of people using the service On the day of the inspection one minded child was present. The child appeared comfortable and relaxed in the childminder's care. They played happily throughout the inspection and looked for support from the childminder when they needed it. Self assessment Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. The childminder did not submit a self assessment before the inspection took place. What the service did well Families who used the childminder's service told us they were happy with the service which provided their children with a welcoming and supportive environment. The minded child present on the day of the inspection appeared to have formed a positive bond with the childminder and she was attentive to their needs. page 4 of 12
What the service could do better The childminder should look for ways to meet the requirement and recommendations in the report. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. Quality of care and support Quality of environment Quality of staffing Quality of management and leadership not assessed 3 - Adequate 3 Quality of care and support Findings from the inspection The childminder was able to describe the children's interests and we saw that she had used Scottish Childminding recording sheets to gather and record information about the children in her care. The childminder told us she shared this information with parents. Parents confirmed that they had regular updates from the childminder, comments included "Information is passed to me immediately and we discuss this either by text, phone call or when they are dropped off and picked up. Another told us "My childminder asked me about my child's behaviour, health and any concerns about food. If we have any questions or concerns they are dealt with straight away." The childminder provided meals and snacks for children based on the NHS Nutritional Guidance document. Parents told us they were happy with the food and snacks their childminder provided. Comments included "The children have a varied choice of meals and snacks. Because the childminder is of Asian decent page 5 of 12
the children get to explore a wide range of tastes and flavours which I may not have in my own home." The childminder told us that children were given opportunities for fresh air and exercise because she took them on walks and used resources in the community. We saw some photographs of children playing outdoors. Children also used a local mother and toddler group. A parent told us: "Near my childminder's house is a big park and also a library. Depending on the weather the children spent their time inside or outside." We were not able to see the childminder's welcome pack, aims and objectives or any of her polices and procedures. The childminder told us the memory stick used to store her aims and objectives, policies and procedures had been accidentally overwritten. This meant we could not confirm that key policies including those on child protection, administration of medication and complaints were accurate and followed current best practice information. This is dealt with in Quality Statement 4 Management and Leadership. Grade The quality of care and support is graded Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 4 Quality of environment Findings from the inspection During the inspection we walked around the parts of the childminder's home used by minded children. We found that they were clean and tidy and appeared safe. We were shown the risk assessments the childminder had completed covering the parts of her home used by children. Safety equipment including a stair gate, fire guard and a carbon monoxide detector were in place. She told us that page 6 of 12
children were seldom in her kitchen and then only if she was with them. Hall cupboards used for storage were kept locked to ensure that children could not access them. A parent told us "My child knows which rooms they can go into. If they want something from the kitchen they always ask the childminder. I saw the house there is nothing there that can hurt my child." The childminder talked to us about the infection control measures she had established in her home. They included encouraging and supporting children to wash their hands at regular points in the day. Toys and equipment were cleaned as when they required it depending on their use. The childminder used a spare bedroom to store toys and resources in. Children were able to go to the room to choose the toys the wanted which they then took t the living room to play with. The Scottish Childminding Minding accident and incident reports were used to ensure that injuries to children were recorded, and signed by their parents. The two parents who returned our questionnaires told us they agreed or strongly agreed with the following statements : - The childminder's home is a safe, secure, smoke free, pleasant and stimulating environment. - There is enough space for my child to play and get involved in a range of activities. Grade The quality of environment is graded Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 page 7 of 12
5 Quality of staffing We only assess this where the childminder employs an assistant. 6 Quality of management and leadership Findings from the inspection Since the last inspection took place the childminder had taken part in some training events which helped to support her service. This had included Raising Children with Confidence completed in 2014 which included input on child protection. As a member of the Scottish Childminding Association she received their regular magazines. The childminder told us she found this was a useful way to keep up to date with current developments and practice issues in childcare. She was also aware of the Hub, this is part of the Care Inspectorates website which included useful information for service providers. The childminder told us she had taken part in food hygiene training but that this was some years ago. She was not able to find the certificate for this training. We talked about the value of updating training in this area and the childminder agreed she would look into this. The childminder had not taken part in first aid training. We discussed how completing this training would help support her professional development and improve her service. The childminder agreed to look for training in this area. In our previous inspection report we asked the childminder to put her child protection policy into writing so that it could be shared with families using her service. Due to the overwriting of her memory stick detailed in Quality Statement 1 we were unable to see this. For the same reason we were not able to see the other key policies including Complaints, Medication and Infection Control. This meant we could not confirm that these policies were up to date and followed current best practice guidance. We made a requirement about this. (See requirement 1). page 8 of 12
The childminder was not able to show us any formal evidence of how the input of parents and their children were involved in the evaluation of her service. We talked about how keeping evidence of this would support the development of the service. Two families returned our questionnaires, one strongly agreed and one agreed with the statement "The childminder involves me and my child in making improvements and changes to the service." Grade The quality of management and leadership is graded 3 - Adequate Requirements Number of requirements - 1 1. It is required that in order to ensure her policies and procedures are up to date and reflect best practice guidance the childminder must at all times have a copy of essential paperwork which can be shared with families and other relevant stakeholders. This must include a statement of aims and objectives, child protection policy, complaints policy, infection control policy and a policy on the administration of medication. This is in order to comply with SSI 2011/210 Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011. A copy of this must be sent to the Care Inspectorate. Time Scale: Six weeks. Recommendations Number of recommendations - 0 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements page 9 of 12
There are no outstanding requirements. Previous recommendations There are no outstanding recommendations. 8 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. 9 Enforcements No enforcement action has been taken against this care service since the last inspection 10 Other issues There were no other issues. 11 Inspection and grading history Date Type Gradings 16 Dec 2011 Announced (Short Notice) Care and support Environment Staffing Management and Leadership Not Assessed 28 Apr 2009 Announced Care and support 3 - Adequate page 10 of 12
Environment Staffing Management and Leadership Not Assessed page 11 of 12
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 12 of 12