Telephone Interpretation Services Users' Guide LACMTA: Civil Rights Division
|
|
- Opal Johnson
- 5 years ago
- Views:
Transcription
1 Lionbridge Interpretation Services 1010 Wayne Avenue Suite 240 Silver Spring, MD Telephone Interpretation Services Users' Guide LACMTA: Civil Rights Division
2 Thank You for Choosing Lionbridge We are very pleased for the opportunity to work with the Los Angeles County Metropolitan Transit Authority: Civil Rights Division and to service your telephone interpretation service requests. This Users' Guide is designed as a resource for your calls with your non-english speaking clients. We hope you find its contents helpful. If there's any other information you need from us to facilitate your customer calls, please let us know. We're at your service. Table of Contents Instruction Sheet... 3 "Please Hold for an Interpreter". 4 Tips for Using Interpreters. 5 Your Account Team/About Lionbridge.. 6 2
3 Instruction Sheet Please see the easy-to-follow instructions below for requesting an interpreter via phone. StepStep 1. Press key 1. the Callconference our toll-free phone number: Step 2. Press the LEP key Step 2. Enter your 8-digit PIN Step 3. Enter the pin: (or dial ) Rights Caller: PIN: StepCivil 4. Press 1 for Spanish* Press 2 for Mandarin* Press 3 for Russian* StepPress 3.* 4Press 1 for Spanish for Vietnamese* Press 2 for Mandarin Press 5 for Portuguese 3 for Russian Press 6Press for Creole Press 4 for Vietnamese Press 7 for French 5 for Portuguese Press 8Press for Korean* Press 6 for Creole Press 9 for Arabic 7 for French Press 0Press for All Other Languages or to Connect with an Operator Press 8 for-armenian* Korean Press 9 for-cambodian* Arabic Press 0 for-japanese* All Other Languages or to Connect with an Operator -Thai* Step 4. Please hold for an interpreter! Step 5. Press the conference key Step 6. Hold for interpreter To avoid unauthorized use of your account, please do not give out the toll-free Step 7. number Log date,and reference number and start time phone pin codes to your callers. Step 8. Handle call to completion Step 9. Log end time To avoid unauthorized use of your account, please do not give out the toll-free phone number and pin codes to your callers. *Advertised languages. All Spanish calls will be handled by Metro bilingual agents. 3
4 "Please Hold for an Interpreter " Below is a phonetic translation to aid you with your calls in select languages. Language Phonetic Pronunciation Arabic: Armenian: Cantonese: Croatian: French (Canadian): French: German: Greek: Haitian Creole: Hmong: Italian: Japanese: Khmer: Korean: Laotian Mandarin: Polish: Russian: Spanish: Tagalog: Vietnamese: min FUDluck dakeeka spasek tarkmaneechee hamar dong fan YIHK yun MOLim vas preechekai THE tumach aton DEI pur l enterpret aton DEI pur l enterpret bitte VARten zee awf den DOLmetcher "parakalo pehree MENeh the ya ton dhiermeenea tan seel vu plei Nu pwal sheshei yumun kee parlei creeol ta ta du mong tsailu atenda per un interpretei neehongo tsuyaku o omachee kudasai som jam NEH bo prai tong yog eul geeda ree SEIyo kalu nata nai pasa ching deng yuwee fan YEE PROsham prochekatch na tumacha pa dazh DEEtyeh peeree VODcheeka por favor esperei a un inteirpretei magheen tai po ka YO sa interpreter seen jeh dhong zihk vien 4
5 Tips for Using Interpreters It's important to us at Lionbridge that your phone conversation with a non-english speaking client be as successful as possible. To assist with this, we offer you the following tips when working with Lionbridge interpreters: At the beginning of the call, the interpreter will introduce himself/herself and ask for your instructions. Please introduce yourself and give the interpreter any necessary directives. Please eliminate any background noises so the interpreter can hear your comments clearly. If you are not certain of the language required by your client, our operators are trained to help you determine the language. Please speak clearly at a moderate rate of speed. Pause every two to three sentences to let the interpreter interpret what you said. Please instruct your parties to speak one at a time. Please remember that the interpreter can interpret only one voice at a time. The interpreter may at times request your permission to look up an unfamiliar word in a dictionary. Please allow the interpreter time to do so to ensure that your statement is fully interpreted. The interpreter s duty is to interpret exactly what is being said between your parties, without adding or changing your statement s meaning. The interpreter should not be expected to conduct your call. Therefore, please stay on the line for the duration of the call. Inform the interpreter when he/she is excused at the end of the call. Please do not ask the interpreter for their direct phone number. All calls must be placed through the Lionbridge telephone system so that they are properly timed. If you are disconnected, call the Lionbridge toll-free number and dial 0 for a live Lionbridge operator. If you regularly use a script in your calls, please send this information to Lionbridge. We would also appreciate glossaries or other materials that you think may be helpful to our interpreters. If you have any questions or concerns, please direct them to your Lionbridge Account Manager. Please do not direct them to the interpreter.t Team 5
6 Metro Information Agent LEP Procedure Caller comes in on the regular line and requests assistance in one of the supported languages (see below) Circle advertised language on LEP Log sheet or write in the appropriate other language Ask caller to please wait as you connect to a translator Press the conference key, which place the caller on soft hold and give you a dial tone Press the LEP key which will dial the translation service At the voice menu, enter the pin: Once accepted, enter the menu choice for the desired language The system will respond with Please hold for an interpreter followed by music Press the conference key to re-engage the caller If you choose options 2-9, the system will give you a call reference number and start time to log before the interpreter comes on the line If you choose option 0, ask the interpreter for the call reference number Once the interpreter comes on the line, introduce yourself and explain what is needed Proceed as you would with a California Relay call using all the appropriate protocols, phrases and courtesy At the end of the call, thank and excuse the interpreter Release call Be sure all appropriate information has been logged Supported Languages Option Arabic 9 Armenian* 0 Cambodian* 0 Creole 6 French 7 Japanese* 0 Korean* 8 Mandarin* 2 Portuguese 5 Russian* 3 Spanish* 1 Thai* 0 Vietnamese* 4 All others 0 *Advertised languages. Spanish calls are handled by Metro bilingual agents.
7 Metro Information Agent LEP Procedure Introduction: Hello. I m from the Metro call center in Los Angeles. I have a caller who speaks and needs help to get transit information. To re-program the LEP key if the number is deleted: Press the LEP key, enter , and press the LEP key again.
8 LEP Log Date: Agent Name: Id: Language Reference Number Start Time End Time Turn in to the on-duty supervisor at the end of each day Date: Agent Name: LEP Log Id: Language Reference Number Start Time End Time Turn in to the on-duty supervisor at the end of each day
Lionbridge Interpretation Services 1010 Wayne Avenue Suite 240 Silver Spring, MD Telephone Interpretation Services Users' Guide
Lionbridge Interpretation Services 1010 Wayne Avenue Suite 240 Silver Spring, MD. 20910 Telephone Interpretation Services Users' Guide County of Alameda (Social Services Agency) Thank You for Choosing
More informationInformation for Candidates Preparing for the CILISAT
Information for Candidates Preparing for the CILISAT CILISAT Community Interpreter Language and Interpreting Skills Assessment Tool Cultural Interpretation Services for Our Communities 44 Eccles Street,
More information24-7 Emergency line service (English)
Emergency Line 24-7 Emergency line service (English) 1. Incident occurs 2. Caller dials 24-7 Specialist Advice Number. Incident Advisors hear whisper from automated phone system and are connected to caller
More informationNEW HAMPSHIRE JUDICIAL BRANCH LANGUAGE SERVICES PLAN
APPENDIX NEW HAMPSHIRE JUDICIAL BRANCH LANGUAGE SERVICES PLAN I. POLICY STATEMENT The New Hampshire Judicial Branch ( NHJB ) is committed to ensuring that all limited English proficient (LEP) litigants,
More informationThe power to connect us ALL.
Provided by Hamilton Relay www.ca-relay.com The power to connect us ALL. www.ddtp.org 17E Table of Contents What Is California Relay Service?...1 How Does a Relay Call Work?.... 2 Making the Most of Your
More informationLanguage Assistance Services Policy
Language Assistance Services Policy PURPOSE To provide 24 hour interpretation service for non-english speaking persons. POLICY The hospital attempts to eliminate communication barriers between hospitalstaff
More informationCal MediConnect Cultural Competency CMC Annual Training
Cal MediConnect 2017 Cultural Competency 2017 CMC Annual Training Agenda Background Diversity in the Los Angeles County Regulations and Guidelines Definitions: Culture & Cultural Competency Core Competencies
More informationThurston County Superior Court 2016
Thurston County Superior Court 2016 LANGUAGE ASSISTANCE PLAN (LAP) I. LEGAL BASIS AND PURPOSE This document serves as the plan for the Thurston County Superior Court, including Family & Juvenile Court
More informationWelcome to Delta Dental.
a NEW reason to smile. Welcome to Delta Dental. y o u r g u i d e t o a healthy mouth for life. W e l c o m e t o D e lta D e n ta l, t h e # 1 d e n ta l p l a n i n t h e country. We are excited to partner
More informationCITY OF LA MARQUE LA MARQUE POLICE DEPARTMENT PATROL ORDER
CITY OF LA MARQUE LA MARQUE POLICE DEPARTMENT PATROL ORDER TO: FROM: SUBJECT: All Personnel Kirk Jackson, Chief of Police Service to Limited English Proficiency (LEP) Individuals DATE: May 18, 2015 In
More informationLanguages spoken by residents in the City of Knox
Languages spoken by residents in the City of Knox There is a total 149301 people living in the City of Knox. 76% (114025) of people speak English at home whilst 21% (31227) speak a language other than
More informationProviding Language Access at Municipal Courts
Providing Language Access at Municipal Courts BRYDAN MCNEELY RICCARDO CAMERA AUSTIN MUNICIPAL COURT What is Language Access Providing meaningful access to services, activities and programs irrespective
More informationLimited English Proficiency Plan
Limited English Proficiency Plan ALAMO AREA COUNCIL OF GOVERNMENTS BEXAR AREA AGENCY ON AGING October 1, 2015 TITLE VI COORDINATOR Siena Lindemann, Regional Mobility Manager 8700 Tesoro Dr., Suite 700,
More informationBecker County Human Services 712 Minnesota Avenue Detroit Lakes, Minnesota 56501
Page 1 Limited English Proficiency Component Becker County Human Services 712 Minnesota Avenue Detroit Lakes, Minnesota 56501 LIMITED ENGLISH PROFICIENCY PLAN Effective Date: February 1, 2002 Updated December
More informationTACOMA HOUSING AUTHORITY
TACOMA HOUSING AUTHORITY LIMITED ENGLISH PROFICIENCY PROCEDURAL PLAN Tacoma Housing Authority 902 South L Street Tacoma, WA 98405 (253) 207-4421 www.tacomahousing.org Table of Contents 1. PURPOSE... 1
More informationOVERVIEW. Denver International Airport 1
OVERVIEW Introduction Denver International Airport ( DEN or Airport ) is a large hub airport serving 58.3 million passengers each year through 572,520 (2016) operations (landings and takeoffs). It is the
More informationLanguage Support Services Guidelines
Background Information Richmond Public Schools Language Support Services Guidelines Richmond Public Schools (RPS) Office of Family and Community Engagement (FACE) helps bridge the communication gap between
More informationSchool Curriculum and Standards Authority
Accounting and Finance Stage 2-74 42 12 57 9 43 21-50 Accounting and Finance Stage 3-1366 1181 596 48 635 52 1231 4.2 Ancient History Stage 2-4 10 2 40 3 60 5-50 Ancient History Stage 3-200 212 92 60 62
More informationNS-LIJHS Southside Hospital. Language Access Services Interpreters Department
NS-LIJHS Language Access Services Interpreters Department http://youtu.be/tltujfcwnps Interpretation Services -Since 2004 - Undertake the language need of the growing community - Changing demographics
More informationLanguage Assistance Services Policy
Language Assistance Services Policy PURPOSE: The hospital effectively communicates with patients when providing care, treatment, and services. POLICY: It is the policy of Garden Grove Hospital Medical
More informationLimited English Proficiency Plan
Limited English Proficiency Plan City of Waterloo, Iowa Community Development July 2016 620 Mulberry Street, Waterloo, IA 319-291-4429 1 Table of Contents I. Introduction Page 3 II. Meaningful Access:
More informationIntegrating Each Mind Matters in Your County
Integrating Each Mind Matters in Your County October 16, 2014 Compassion. Action. Change. Webinar Objectives Introduction: Technical Assistance Teams Programs and Campaign Overview Each Mind Matters TA
More informationHealth Professions Data Series: Dental Hygienist 2017
Health Professions Data Series: Dental Hygienist 2017 1. Zip Code of Primary Residence Section 1: Demographics 2. Sex Male Female Decline to Answer 3. Year of Birth 4. Are you Hispanic/Latino/Spanish?
More information20 June 2018 Our Ref: RFI 23569
Information Governance 20 June 2018 Our Ref: RFI 23569 Dear Freedom of Information Act 2000 Information in Relation to Translator Costs I am writing to confirm that the South Eastern Health & Social Care
More informationInterpreting Service Instructions
Interpreting Service Instructions Q: What is the difference between Mandarin used in China and Mandarin in Taiwan, Macao and Hong Kong? A: Terms, vocabularies and expressions. The fundamental difference
More informationLIMITED ENGLISH PROFICIENCY PLAN
LIMITED ENGLISH PROFICIENCY PLAN Rhode Island Public Transit Authority Introduction On August 11, 2000, President William J. Clinton signed an executive order, Executive Order 13166: Improving Access to
More informationHousing Authority of the City of San Buenaventura Language Assistance Plan (LAP)
Housing Authority of the City of San Buenaventura Language Assistance Plan (LAP) It is the policy of the Housing Authority of the City of San Buenaventura (HACSB) to take reasonable steps to ensure that
More informationCommissioners: Loftus, Turman, Mazzucco, DeJesus, Marshall, Hwang and Melara. LEP ,255 LEP Clients 2,954 LEP Clients
Commissioners: Loftus, Turman, Mazzucco, DeJesus, Marshall, Hwang and Melara. LEP 2015 A total of 326 members are certified as Bilingual. Spanish: 198 (169 Certified) Cantonese: 112 (103 Certified) Mandarin:
More informationPierce Transit. Four-Factor Analysis and Implementation Plan August 2018
Pierce Transit August 2018 Access to Pierce Transit Services for Persons with Limited English Proficiency TABLE OF CONTENTS I. FOUR-FACTOR ANALYSIS... 1 Factor 1: The number and proportion of LEP persons
More informationLIMITED ENGLISH PROFICIENCY (LEP) AND LANGUAGE ASSISTANCE PLAN POLICY
675 Massachusetts Avenue Cambridge, MA 02139 www.cambridge-housing.org TDD 800 545 1833 x112 LIMITED ENGLISH PROFICIENCY (LEP) AND LANGUAGE ASSISTANCE PLAN POLICY The following policy applies to the Leased
More informationEdward M. Kennedy: Clinical Challenges : Referrals and Capacity. Brian Genna, DMD VP of Dental Services
Edward M. Kennedy: Clinical Challenges : Referrals and Capacity Brian Genna, DMD VP of Dental Services Introductions: Tell me a little about EMKCHC: Started in 1972 as Great Brook Valley Health Center
More informationLanguage & Communication Access Services in Research
Language & Communication Access Services in Research Public Research Education Program (PREP) Office of Community and Public Health June 2, 2015 Gila Klein, CCRC Elizabeth C. McCulloch, PhD, MS Ashley
More informationAppendix E: Limited English Proficiency Plan What s in our LEP Plan?
Appendix E: Limited English Proficiency Plan What s in our LEP Plan? Content related to planning for LEP populations from the Title VI Nondiscrimination Plan (2018 Update) Limited English Proficient Households
More informationLanguage Services / Tasks
Athena Kartalou Language Services Manager Games Services Special Olympics ATHENS 2011 Language Services / Tasks To provide linguistic services to delegations coming from all over the world. To cover as
More informationTwentieth Judicial Circuit of Florida
Twentieth Judicial Circuit of Florida Court Interpreter Services Annual Report 2017 Court Interpreting Services TABLE OF CONTENTS PAGE SECTION 1 MISSION STATEMENT 3 SECTION 2 ORGANIZATIONAL CHART 4 SECTION
More informationSee what they say with Captioned Telephone
RelayIowa.com See what they say with Captioned Telephone Captioned Telephone (CapTel ) allows individuals who have difficulty hearing on the phone to listen while reading captions of what s said to them.
More informationWRHA Language Access Interpreter Guidelines 1
WRHA Language Access Interpreter Guidelines 1 Message Relay Reminder Call Conference Call MBTelehealth 2014 1 Developed by Donna Joyette, Joyette Consulting Services, adapted for WRHA 2007. Revised July
More informationTESTIMONY OF: Juliana Chereji Family Defense Practice BROOKLYN DEFENDER SERVICES
TESTIMONY OF: Juliana Chereji Family Defense Practice BROOKLYN DEFENDER SERVICES Presented before The New York City Council Committee on Governmental Operations and Committee on Immigration Oversight Hearing
More informationPatient Instructions for Health Literacy and Language Barriers: Values & Challenges. Charles Lee, MD President & Founder Polyglot Systems, Inc.
Patient Instructions for Health Literacy and Language Barriers: Values & Challenges Charles Lee, MD President & Founder Polyglot Systems, Inc. Polyglot Systems, Inc., 2000 Aerial Center Parkway, Suite
More informationOTTER TAIL COUNTY HUMAN SERVICES
Finalized 12-07-12 OTTER TAIL COUNTY HUMAN SERVICES LIMITED ENGLISH PROFICIENCY PLAN 2012-13 Fergus Falls Office Locations Income Maintenance 535 W. Fir 218-998-8230 / fax 218-998-8270 Social Services
More informationMeducation. Medication Instructions That Any Patient Can Understand. Lori McLean, CEO Polyglot July 2016 FHIR Roundtable
Meducation Medication Instructions That Any Patient Can Understand Lori McLean, CEO Polyglot July 2016 FHIR Roundtable What is Low Health Literacy? Health Literacy is the ability to: 1) Gather 2) Understand
More information2018 Hearing Aids. Apply your benefit and receive two digital Level I hearing aids with $0 copay!
Quality, Affordability. Transparency. Simplicity 2018 Hearing Aids Apply your benefit and receive two digital Level I hearing aids with 0 copay! * All hearing instruments available in all sizes and styles
More informationLingmo Translate Manual Smartphone / Tablet
Lingmo Translate Manual Smartphone / Tablet Don t Translate it. Lingmo It! language translation technology for the global market 1 Accurate 2 way Translation from your Smart Device Translate spoken and
More informationSafety Shelter of St. Johns County, Inc Auxiliary Aids Plan
Safety Shelter of St. Johns County, Inc Auxiliary Aids Plan Safety Shelter of St. Johns County, Inc. shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45
More informationDade Legal Aid Auxiliary Aids Plan
Dade Legal Aid Auxiliary Aids Plan Dade Legal Aid (hereinafter referred to as DLA) shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45 C.F.R. Part 84 (hereinafter
More informationACCESS SERVICES LOS ANGELES COUNTY LIMITED ENGLISH PROFICIENCY (LEP) PLAN AND LANGUAGE ASSISTANCE PLAN
ACCESS SERVICES LOS ANGELES COUNTY LIMITED ENGLISH PROFICIENCY (LEP) PLAN AND LANGUAGE ASSISTANCE PLAN OCTOBER 2013 TO SEPTEMBER 2016 I. Introduction Access Services is the Americans with Disabilities
More informationCapTel 840. How-to Guide /17
CapTel 840 How-to Guide 305-018307 10/17 IMPORTANT! Dialing 911 in an Emergency in 1-Line Mode To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly
More informationdelaware S SuCCESSful StRIdES toward language ACCESS IN the CouRtS maria Perez-Chambers Coordinator, Court Interpreter Program, Delaware
delaware S SuCCESSful StRIdES toward language ACCESS IN the CouRtS maria Perez-Chambers Coordinator, Court Interpreter Program, Delaware Ashley tucker Staff Attorney, Delaware Administrative Office of
More informationList of translators and interpreters in Armenia
List of translators and interpreters in Armenia Prepared by British Embassy Yerevan www.gov.uk The following list of translators and interpreters has been prepared by the British Embassy Yerevan for the
More informationUNGASS 2016 Global Civil Society Survey
UNGASS 2016 Global Civil Society Survey Preliminary Results and Report S H E I L A P. VA K H A R I A P H. D., L. M. S.W. LO N G I S L A ND U N I V ERS I T Y B R O OKLY N, N E W YO R K, U S A L I NDA N
More informationEach Mind Matters Skills Building: Mental Health and Stigma Reduction February 7, 2017
Each Mind Matters Skills Building: Mental Health and Stigma Reduction February 7, 2017 1 Welcome! Please mute your line. If you have a question, technical problem or comment, please type it into the Questions
More informationLimited English Proficiency Plan. Development Services Department. June 26, 2018
Limited English Proficiency Plan Development Services Department June 26, 2018 Development Services Language Access Designee Tana Klunder klundertg@muni.org (907) 343-8301 Table of Contents I. Introduction
More informationHill Country Transit District
Hill Country Transit District Limited English Proficiency (LEP) Plan Hill Country Transit District (HCTD) has developed tis Limited English Proficiency Plan to help identify reasonable steps for providing
More informationAuxiliary Aids Plan Orlando Police Department InVEST/STOP Program
Auxiliary Aids Plan Orlando Police Department InVEST/STOP Program The Orlando Police Department (OPD) shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45
More informationAddress Tel: Fax:
Address: Athena Court, Office 32, 3 rd floor, 2 Americanas Street,Potamos Yermasoyias, 4048 Limassol- Cyprus P.O.Box 51673 CY-3507 Limasol - Cyprus Tel: +357 25 325544 Fax: +357 25 318885 Email: info@interbrics.com
More informationWHAT IS SOFT SKILLS:
WHAT IS SOFT SKILLS: Soft skills refer to a cluster of personality traits, social graces, facility with language, friendliness and optimism that mark people to a varying degree. Soft skills compliment
More informationPasco Sheriff s Office Plan for. Auxiliary Aids and Services
Pasco Sheriff s Office Plan for Auxiliary Aids and Services All Pasco Sheriff s Office (PSO) personnel shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by
More information48th Judicial District LANGUAGE ACCESS PLAN
48th Judicial District LANGUAGE ACCESS PLAN Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the judicial district to ensure meaningful access to court services for persons
More information29 th Judicial District Language Access Plan
29 th Judicial District Language Access Plan Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the 29 th Judicial District to ensure meaningful access to court services
More informationApplication Form for Consumer Representatives to TADDAC and/or EPAC
Application Form for Consumer Representatives to TADDAC and/or EPAC SECTION I PERSONAL INFORMATION Name: Address: Phone: TTY: VP: Home: Office: Home: Office: Home: Office: Wireless Number: Email: Are you
More informationTitle VI - Limited English Proficiency Plan
2014 Title VI - Limited English Proficiency Plan Ferdinand L. Risco Jr., MBA Executive Director MARTA Office of Diversity and Equal Opportunity (404) 848 4639 MARTA 2014 Limited English Proficiency Plan
More informationMorin Chiropractic P.A. Dr. Paul N. Morin, D.C. 862 Minot Avenue Auburn, ME (207) Fax (207)
Morin Chiropractic P.A. Dr. Paul N. Morin, D.C. 862 Minot Avenue Auburn, ME 04210-3942 (207)784-8002 Fax (207)784-7917 www.morinchiropractic.com To be performed by clinic staff: Height: Weight: lbs Blood
More informationWE RE HERE TO HELP ESTAMOS AQUÍ PARA AYUDARLE ACCORDING TO THE 2010 UNITED STATES CENSUS, approximately 25.1 million people (or 8% of the total U.S. population) are limited English proficient (LEP). Limited
More informationSummary Report MHSOAC Community Forum - Stanislaus County The Seasons Multicultural Event Center, Modesto December 8, 2011
Summary Report MHSOAC Community Forum - Stanislaus County The Seasons Multicultural Event Center, Modesto December 8, 2011 The Mental Health Services Oversight and Accountability Commission (MHSOAC) hosted
More informationCessation Resources in Minnesota: QUITPLAN Services & the Call it Quits Referral Program. January 25, 2017
Cessation Resources in Minnesota: QUITPLAN Services & the Call it Quits Referral Program January 25, 2017 What We ll Cover Today QUITPLAN Services - Individual QUITPLAN Services - QUITPLAN Helpline Call
More informationBrewster Chiropractic Michael B. Singleton DC, MS, CNS, CSCS
Michael B. Singleton DC, MS, CNS, CSCS How did you hear about this office? Today s Date / / Signature of Patient Patient Title: (check one) Mr. Mrs. Ms. Miss Dr. Prof. Rev. First Name Preferred to be called
More informationCLINICAL PRACTICE PROVIDING CARE. Approved: Department Director, Senior Leader
CLINICAL PRACTICE PROVIDING CARE Approved: Department Director, Senior Leader Policy Policy & Procedure Standardized Procedure Title: Formerly: Interpreting Services: Foreign Language, Limited English
More informationLanguage Access Plan
Language Access Plan Real Estate Department 08/31/2018 Real Estate Language Access Designee Tawny Klebesadel KlebesadelTM@muni.org (907) 343-7534 Table of Contents I. Introduction Page 3 II. Meaningful
More informationLanguage Access Services Training
Language Access Services Training Víctor Espinosa Sánchez Language Access Coordinator, Office of EL Services School Year 2016-2017 Every www.acps.k12.va.us Agenda Background Interpretation Services 1.
More informationInterpreter Services. Diversity & Inclusion Division
Interpreter Services Diversity & Inclusion Division Interpreter Services What are interpreter services and who are they for? The use of trained, qualified interpreters ensures meaningful access to all
More informationProcedure on How to Access Translation and Interpretation Services and Good Practice Guidelines
Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Author Corporate Strategy & Policy Manager, Yorkshire & Humber Commissioning Support Unit Date August 2014
More informationResource Guide for Advocates & Attorneys on Interpretation Services for Domestic Violence Victims
Resource Guide for Advocates & Attorneys on Interpretation Services for Domestic Violence Victims AUGUST 2009 FUNDED BY THE OFFICE ON VIOLENCE AGAINST WOMEN, U.S. DEPARTMENT OF JUSTICE This project was
More informationCantonese English Medical Interpreter Test Study Guide READ ONLINE
Cantonese English Medical Interpreter Test Study Guide READ ONLINE If you are looking for the ebook Cantonese english medical interpreter test study guide in pdf format, then you've come to the faithful
More informationDPV. Ramona Ranz, Andreas Hungele, Prof. Reinhard Holl
DPV Ramona Ranz, Andreas Hungele, Prof. Reinhard Holl Contents Possible use of DPV Languages Patient data Search for patients Patient s info Save data Mandatory fields Diabetes subtypes ICD 10 Fuzzy date
More informationCounty of Sacramento. Department of Health and Human Services Mental Health Plan Medi-Cal Provider List ENGLISH
County of Sacramento Department of Health Human Services Mental Health Plan Medi-Cal Provider List ENGLISH Effective Date: July 1, 2017 Prior authorization is required for outpatient, non-emergency services.
More informationNational Survey of Substance Abuse Treatment Services (N-SSATS)
U.S. Department of Health and Human Services FORM APPROVED: OMB No. 0930-0106 APPROVAL EXPIRES: 01/31/2016 See OMB burden statement on last page National Survey of Substance Abuse Treatment Services (N-SSATS)
More informationCommonwealth of Massachusetts Executive Office of Health and Human Services Department of Transitional Assistance 600 Washington Street
Commonwealth of Massachusetts Executive Office of Health and Human Department of Transitional Assistance 600 Washington Street Boston, MA 02111 DEVAL L. PATRICK Governor TIMOTHY P. MURRAY Lieutenant Governor
More informationLehigh County Court of Common Pleas 31st Judicial District Language Access Plan
Lehigh County Court of Common Pleas 31st Judicial District Language Access Plan Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the 31 st Judicial District to ensure
More informationMDS Intake Questions July 21, 2009
MDS Intake Questions July 21, 2009 Notes: The updated MDS Intake questions contain two options for assessing use of different tobacco types. The first (Option 1), which is included in the primary section
More informationGeorgia Relay Partner Guide.
Georgia Relay Partner Guide www.georgiarelay.org Welcome to Georgia Relay Partner As a Georgia Relay Partner, you can make an important commitment to staying connected to the thousands of Georgia residents
More informationNeed to make a phone call to someone who has a hearing loss or speech disability? Get Connected. with Mississippi Relay! MississippiRelay.
Need to make a phone call to someone who has a hearing loss or speech disability? Get Connected with Mississippi Relay! MississippiRelay.com Bring people together with Mississippi Relay Voice to TTY Relay:
More informationAuxiliary Aids Plan Okaloosa County Sheriff s Office And Domestic Violence Programs
O Auxiliary Aids Plan Okaloosa County Sheriff s Office And Domestic Violence Programs OCSO shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45 C.F.R. Part
More information2018 Limited English Proficiency Plan for the City of West Palm Beach
2018 Limited English Proficiency Plan for the City of West Palm Beach Who is a LEP Individual? Individuals who have Limited English Proficiency (LEP) are those who do not speak English as their primary
More informationQuestion & Answer (Q&A): Identifying and Meeting the Language Preferences of Health Plan Members
Question & Answer (Q&A): Identifying and Meeting the Language Preferences of Health Plan Members Webinar participants asked these questions during the Q&A portion of the Identifying and Meeting the Language
More informationLanguage Access Services
Language Access Services Strategies for Effective Language Access for the AAPI community Valerie Huang, MA, CHI, Language Services Program Manager Objectives Define language access and the role it plays
More informationNeed to make a phone call to someone who has a hearing loss or speech disability? Get Connected. with Puerto Rico Relay! PuertoRicoRelay.
Need to make a phone call to someone who has a hearing loss or speech disability? Get Connected with Puerto Rico Relay! PuertoRicoRelay.com Bring people together with PUERTO RICO RELAY HOW DOES VOICE TO
More informationSECTION 14 1 LANGUAGE ASSISTANCE SERVICES
SECTION 14 1 LANGUAGE ASSISTANCE SERVICES Language Assistance Services 1 Providers Responsibilities 1 Contacting CCHP for Language Assistance Services 1 Tips for Working with Limited English Proficient
More informationResource Guide for Advocates & Attorneys on Interpretation Services for Domestic Violence Victims
Resource Guide for Advocates & Attorneys on Interpretation Services for Domestic Violence Victims AUGUST 2009 FUNDED BY THE OFFICE ON VIOLENCE AGAINST WOMEN, U.S. DEPARTMENT OF JUSTICE This project was
More informationSummer 2016 Examinations Timetable. Pm exams start 13:30 + Period Day / Date Period 1 Period 2 Period 3 Period 4.
02/05/16 03/05/16 English as First Language reading - 1hr 45m (12) 04/05/16 05/05/16 06/05/16 English as First Language writing 2 hours (12) 09/05/16 10/05/16 11/05/16 12/05/16 13/05/16 Welsh as Second
More informationWAVERLY LABS - Press Kit
Press kit Summary About Pilot Waverly Labs Core Team Pilot Translating Earpiece FAQ Pilot Speech Translator App FAQ Testimonials Contact Useful Links p. 3 p.4 p. 5 p. 6 p. 8 p. 10 p. 12 p. 14 p. 16 p.
More informationTranslation User Manual. Don t Translate it. Lingmo it! Leading edge language translation technology for the global market
Translation User Manual Don t Translate it. Lingmo it! Leading edge language translation technology for the global market Contents About T2T Translation Software Your Time2Translate Charging your Time2Translate
More informationSummary. About Pilot Waverly Labs is... Core Team Pilot Translation Kit FAQ Pilot Speech Translation App FAQ Testimonials Contact Useful Links. p.
Press kit Summary About Pilot Waverly Labs is... Core Team Pilot Translation Kit FAQ Pilot Speech Translation App FAQ Testimonials Contact Useful Links p. 3 p.4 p. 5 p. 6 p. 8 p. 10 p. 12 p. 14 p. 16 p.
More informationLanguage Services 2009 Special Olympics World Winter Games
Language Services 2009 Special Olympics World Winter Games Functional Goal To ensure that official constituents can communicate and participate during the 2009 Special Olympics World Winter Games. Language
More informationMassachusetts Commission for the Blind, MCB
I. AGENCY DESCRIPTION Massachusetts Commission for the Blind, MCB Language Access Plan February 2013 The Massachusetts Commission for the Blind (MCB) provides the highest quality rehabilitation and social
More informationCity of Encinitas Housing Division Limited English Proficiency (LEP) Plan
I. General Plan Statement City of Encinitas Limited English Proficiency (LEP) Plan The City of Encinitas created and adopted this plan to provide meaningful access to its programs and activities to individuals
More informationA MERIDIAN CASE STUDY DIGITAL SIGNAGE SOLUTIONS. Clear Channel Airports ACCESSIBLE INTERACTIVE DIGITAL SIGNAGE
DIGITAL SIGNAGE SOLUTIONS Clear Channel Airports ACCESSIBLE INTERACTIVE DIGITAL SIGNAGE Clear Channel Airports Interactive Digital Signage with Phone and ADA Accessibility Accessible Interactive Digital
More informationTENNESSEE SPOKEN AND WRITTEN LANGUAGE ASSISTANCE PLAN (LAP)
TENNESSEE SPOKEN AND WRITTEN LANGUAGE ASSISTANCE PLAN (LAP) **Tennessee thanks Washington State AOC for sharing its template for its LAP and the U.S. Department of Justice Civil Rights Division. Tennessee
More informationGRAYS HARBOR COUNTY DISTRICT COURT LANGUAGE ASSISTANCE PLAN (LAP)
GRAYS HARBOR COUNTY DISTRICT COURT LANGUAGE ASSISTANCE PLAN (LAP) I. LEGAL BASIS AND PURPOSE This document serves as the plan for Grays Harbor County Courts to provide services to Limited English Proficient
More informationLanguage Volunteer Guide
Language Volunteer Guide Table of Contents Introduction How You Can Make an Impact Getting Started 3 4 4 Style Guidelines Captioning Translation Review 5 7 9 10 Getting Started with Dotsub Captioning Translation
More informationCapTel 800. How-to Guide /11
CapTel 800 How-to Guide 305-016906 11/11 IMPORTANT! Dialing 911 in an Emergency in 1-Line Mode To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly
More information