SOUNDWAVES. Welcome to our first newsletter! New Service Complete Hearing Health Care. May Is Better Hearing and Speech Month!

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1 May 10, 2005 Volume 1, Issue 1 Spartanburg ENT SOUNDWAVES Inside this issue: Complete Hearing Health Care New Main Office at North Grove Medical Phonak Savia - Remember Effortless Hearing? New Office at Pelham To Open in August May Is Better Hearing and Speech Month! Welcome to our first newsletter! We at Spartanburg Ear, Nose and Throat Audiology are honored that you have chosen us as your hearing healthcare provider. We want to keep you up-to-date with what is happening at our Spartanburg, Gaffney, and soon-to-open Pelham offices. We also want to keep you informed about the fast-changing and ever-improving hearing healthcare industry. At Spartanburg ENT, it is our goal to keep you, our valued patient, well informed as to the latest in hearing health. We ll use this newsletter to bring you information about current hearing healthcare issues and new Spartanburg ENT Audiology has joined forces with nearly 2500 audiology practices across the nation through the American Hearing Aid Associates network. What does that mean for you? It means savings! We are beginning a new and comprehensive service program originated through AHAA s hearing aid technology. We re always looking for ways to improve our service to you and to the community. We ll have some opportunities for you to contribute tips to our newsletter for successfully using hearing aids and you ll win prizes for your published ideas! We want to assure you that some things will never change we are not and never will be a franchise offering products from only one manufacturer. We will select the right hearing aids for you from a comprehensive choice of hearing aids to ensure your complete satisfaction. network called Complete Hearing Health Care. The benefits of the CHHC program are as follows:!" Yearly Audiometric Screenings!" Yearly Hearing Aid Evaluations!" First Year Loss and Damage on new hearing aids The audiologists at Spartanburg ENT are looking forward to helping you with your hearing needs! We will monitor for any changes in your hearing health. If we find a medical problem that needs immediate attention, we have the best otolaryngologists in town to take care of you. Your well-being is our first concern! New Service Complete Hearing Health Care!" First Year Repair Warranty (2 year on some models)!" Quarterly Cleanings and Adjustments!" Batteries for the life of the hearing aid!! (2 packs per order) These valuable services are now included with new hearing aids.

2 P a ge 2 S O U N D W A VES V o l u m e 1, Issue 1 New Main Office at North Grove Medical Park With 5 physicians, 3 audiologists and the remainder of our staff, we have outgrown our present space in our Spartanburg office at 397 Serpentine Drive. We are pleased to announce that we will be moving into two new offices this Fall, Our main Spartanburg office will be located at the North Grove Medical Park on Route 9, across from the Milliken entrance. This 160,000 square foot facility will also house orthopedic surgeons, general surgeons, internists, cardiologists, ophthalmologists, pediatricians, pain specialists, pulmonologists, rheumatologists, OB-GYN, and all the laboratory, diagnostic, and rehabilitation facilities these specialties require. We are excited to be This state of the art facility will serve us and our patients for many years to come part of an environment which will make it convenient for our patients to see their physicians and to obtain their diagnostic tests in one location. This state of the art facility will serve us and our patients for many years to come with plenty of room available for future expansion to other specialties and services. We expect to move into this facility in November 2005.

3 S O U N D W A VES V o l u m e 1, Issue 1 P a ge 3 Phonak s Savia Technology Features Host of World Firsts WARRENVILLE, IL (March 30, 2005) Phonak Hearing Systems new Savia line of ITE and BTE models doesn t just feature one or two major technological breakthroughs, but 10 of them. As the leader in digital innovations, Phonak s Savia line achieves the ultimate promise of digital technology, including effortless hearing in an infinite number of environments, understanding in the presence of multiple noise sources and natural localization abilities. In addition, it provides comfortable communication in echo-filled environments, feedback-free unoccluded fittings and intuitive fitting of sophisticated features, said David Fabry, Ph.D., Director of Clinical Research. The Savia system, featuring Digital Bionics, addresses all of these challenges. Its technology breakthroughs are grouped into the following systems: AutoPilot: This technology automatically navigates through the auditory environment by analyzing and classifying sound scenes. Phonak s patented SoundNavigation then compiles a set of customized functionalities. Then Autopilot detects telephone and FM signals and switches to the appropriate input or program automatically. This unique sound processing feature has a component specially adapted for music, providing rich, full sound. AutoFocus: This breakthrough provides speech understanding in the presence of multiple, interfering sound sources as a result of a 20 channel beamformer and technology that restores the ear s natural localization abilities. SoundCleaning: This scanning technology eliminates disturbing components in each signal, including noise, wind noise, feedback and reverberation. DataLogging: This unique tool, available in digital instruments first from Phonak, monitors a patient s usage by recording what sound environment the patient encounters most frequently and what sound volume the patient prefers. This allows hearing professionals to fine tune the instruments based on the wearer s actual usage. ipfg Successware: The software analyzes As the leader in digital innovations, Phonak s Savia line achieves the ultimate promise of digital technology said David Fabry, Ph.D., Director of Clinical Research. raw data to propose optimal volume corrections and combines user feedback, logged data and professional experience. Combined, these technologies represent Digital Bionics a hearing aid that implements the capabilities of biological systems using state of the art digital technology, said Dr. Fabry. Phonak Hearing Systems, with world headquarters in Stafa, Switzerland, is the leader in technologically advanced hearing systems that improve quality of life. Phonak s full line of ITE and BTE solutions for any hearing impaired patient includes Savia, Perseo, Valeo and Supero product lines. Remember effortless hearing? Phonak s new Savia digital technology achieves the ultimate promise of digital technology. Call for a time for a personal demonstration of how effortless hearing can be again!

4 397 Serpentine Drive Spartanburg, SC Phone: (864) We re on the Web! East Buford Street Gaffney, SC Phone: (864) Have tips for using hearing aids successfully? Send us your ideas and we ll enter you in a drawing for prizes such as Wade s gift certificates or batteries! Send your ideas to audio@spartanburgent.com. We ll publish the winning idea and the winner s name in the next newsletter. Greer Ear, Nose and Throat Our new satellite location on the Westside of Spartanburg county will be located in the medical office building of the Village at Pelham on Route 14. Our physicians are presently doing surgical cases in the Ambulatory Surgery Center adjoining the medical office building that is currently under construction. This 71,000 square foot facility will also include General Surgery, Orthopedic Surgery, Plastic Surgery, Hematology-Oncology, OB-GYN, Pulmonology, Internal Medicine, Cardiology, Gastroenterology and Pediatrics. Of course, there will also be lab and imaging services to support these physicians, as well as an Urgent Care Center, Sleep Lab and Occupational Health and Rehabilitation services. For our patients on the west side of Spartanburg, this new location will offer one stop shopping for all medical needs. Plans are to open in August 2005 and our office will be called Greer Ear, Nose & Throat, a branch of Spartanburg Ear, Nose and Throat.

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