Language & Cultural Services 2/24/2016 1
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1 Language & Cultural Services 2/24/2016 1
2 Cultural Competency To be culturally competent doesn t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world. - Okokon O. Udo PhD Integrative Health and Wellness Northwestern Health Sciences University 2/24/2016 2
3 Six Compelling Reasons for Organizational Cultural Competency 1. To meet legislative, regulatory & accreditation mandates. Title VI of the Civil Rights Act of /24/2016 3
4 Six Compelling Reasons for Organizational Cultural Competency 2. To respond to current and projected demographic changes in the United States. 2/24/2016 4
5 Six Compelling Reasons for Organizational Cultural Competency 3. To eliminate disparities in the health status of people of diverse racial, ethnic, and cultural backgrounds. 2/24/2016 5
6 Six Compelling Reasons for Organizational Cultural Competency 4. To decrease the likelihood of liability/malpractice claims. 2/24/2016 6
7 Six Compelling Reasons for Organizational Cultural Competency 5. To improve the quality of services & health outcomes. Quality of services Community Health Overall cost 2/24/2016 7
8 Six Compelling Reasons for Organizational Cultural Competency 6. To gain a competitive edge in the market place. Adapted from: National Center for Cultural Competence, Georgetown University 2/24/2016 8
9 What makes each of us who we are?
10 What can you do? Learn more about culture, starting with your own Practice self-awareness Involve patients in their own care Be sure to effectively communicate 2/24/
11 is Patient-Centered Care 2/24/
12 12
13 Language Services: Providing trained, qualified medical interpreters Patients, family members, partners-in-care who have a preferred language for discussing healthcare information other than English This includes those who speak foreign languages, as well as those who are deaf or hard of hearing 2/24/
14 What NOT to do... It is not appropriate to rely on untrained individuals as the primary source for bridging communication barriers during medical encounters with individuals who are deaf or who speak a language other than English. ~ The Joint Commission, A Roadmap for Hospital, 2010 Untrained individuals include: friends, family members, staff, physicians, etc. Minor children must NEVER be used as interpreters. 2/24/
15 Available resources: Face-to-face interpretation Over-the-phone interpretation Video-remote interpretation (VRI) 2/24/
16 Who to contact: Louisville market Dot Kerr Language Services Supervisor Jewish Hospital/Frazier Rehab/Jewish Hospital Shelbyville/Medical Centers Jessica Cano Language Services Supervisor University of Louisville Hospital/James Graham Brown Cancer Center Casey Tinsley-White Language Services Supervisor Sts. Mary & Elizabeth Hospital/Our Lady of Peace/KentuckyOne Health Medical Group - Louisville market caseytinsley-white@kentuckyonehealth.org /24/
17 Who to contact: Central/Eastern market Lynn Fors Language Services Supervisor Saint Joseph Hospital/Saint Joseph East/Saint Joseph Jessamine/ Saint Joseph Berea/KentuckyOne Health Medical Group- Central/eastern market /24/
18 Who to contact: all other facilities/locations Cara Martinez System Manager, Language & Cultural Services KentuckyOne Health /24/
19 When patient arrives Test your knowledge... During the visit Problems/ Questions Preferred language/mode of communication Document preference and interpreter use Use only approved interpreter services Confirm understanding Contact Language Services Supervisor Use a combination of resources 2/24/
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