Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Gymnastics/Trampolining: Trends

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Reginald McDaniel
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1 Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Gymnastics/Trampolining: Trends July 2012 Creating sporting opportunities in every community

2 Overall satisfaction score, 2009 to 2012 % 100 Gymnastics/Trampolining All sports Across all sports satisfaction has increased from 80.0 in 2009 to 80.6 in Overall satisfaction in Gymnastics/Trampolining has increased from 80.6 in 2009 to 81.6 in 2012 General participant satisfaction in Gymnastics/Trampolining has increased from 80.5 in 2009 to 81.4 in Club member satisfaction in Gymnastics/Trampolining has increased from 81.5 in 2009 to 82.5 in Overall General Participants Club Members Talent Pool Talent pool satisfaction in Gymnastics/Trampolining has increased from 80.1 in 2009 to 81.4 in 2012 Base: Overall 1315; General Participants 417; Club Members 841; Talent Pool 57

3 Derived importance (low to high) The key drivers that have an impact on overall satisfaction, The next chart maps the scores for each domain for stated and derived importance mapped against each other. This highlights which domains should be a strategic priority with each of the domains falling into one of four quadrants. The domains within the charts are coloured and numbered. Please refer to the key below when using the charts. Hidden Opportunities Those that are high on derived but low on stated importance are the hidden opportunities which could potentially have a large effect of overall satisfaction Those with low importance on both measures (stated and derived importance) can be seen as least important for driving action as they only have a small impact on overall satisfaction Lower Opportunities Stated importance (low to high) Key Drivers There is likely be overlap between stated and derived importance factors these are the ones which should be prioritised - as they will potentially have the greatest impact on overall satisfaction Those that are high on stated importance and low on derived importance are the hygiene factors those which must be maintained, but will not necessarily impact on overall satisfaction Minimum Requirements 1. Performance 2. Exertion & fitness 3. Release & diversion 4. Social aspects 5. People & staff 6. Ease of participation 7. Facilities 8. Coaching 9. Officials 10. Value for money

4 Derived importance (low to high) The key drivers that have an impact on overall satisfaction comparing 2012 to Hidden Opportunities Key Drivers This chart shows which domains have the greatest impact on overall satisfaction in your sport. The chart shows the change in impact between 2009 and The square point represents the position in Lower Opportunities Minimum Requirements The domains which have the greatest impact on overall satisfaction are shown in the top right quadrant of the chart. Stated importance (Low to high) 1. Performance 2. Exertion & fitness 3. Release & diversion 4. Social aspects 5. People & staff Base: Ease of participation 7. Facilities 8. Coaching 9. Officials 10. Value for money

5 Satisfaction and importance by domain, Scores shown are satisfaction and importance out of 10 for the domains at an overall level Satisfaction Importance Performance Exertion & fitness Release & diversion Social aspects People & staff Ease of participating Facilities & playing environment Coaching Officials Value for money Questions on importance not asked in 2010 Base: Overall 1315

6 Greatest changes in satisfaction, Are changes in satisfaction reflecting your interventions? Coaching Satisfaction has increased from 7.8 to 8.2, this is the domain with the biggest increase in satisfaction. The impact of the domain on overall satisfaction is higher than in Officials Satisfaction has increased from 7.8 to 8.2. The impact of the domain on overall satisfaction is higher than in People & staff Satisfaction has increased from 8.1 to 8.3. The impact of the domain on overall satisfaction is the same as in 2009.

7 Top three domains for increasing satisfaction The key domains and questions to focus on to increase overall satisfaction : 7 The opportunities the sport gave me to relieve stress, unwind and get away from my everyday routine Release and diversion Feeling better about myself having taken part in my sport The buzz/sense of exhilaration I got from doing my sport How welcoming the people were at the places in which I took part in my sport People and staff How welcome I was made to feel by the people who organise or run my sport The competence of the paid professional staff I came into contact with in my sport That I could participate in my sport in an environment that was not threatening or intimidating Social aspects That I could participate in my sport without feeling embarrassed or awkward The opportunities for me to socialise through my sport

8 Domains having a greater impact on satisfaction than in previous years The three domains that now have a greater impact on overall satisfaction than in 2009* Being able to take part in my sport at places that were not overcrowded 8 Ease of participating Being able to take part in my sport without being interrupted or disturbed by members of the public Being able to take part in my sport without being interrupted or disturbed by other sports participants The technical competence of the coach/coaches Coaching The coaches' ability to understand and respond to my particular needs The feedback I received from my coach/coaches was motivating and encouraging The knowledge and application of the rules demonstrated by qualified officials Officials The availability of qualified officials when I competed in my sport The level of respect the officials received from participants when I competed in my sport *The impact of these domains on overall satisfaction is greater than in 2009, however, please note these may not be the domains with the greatest impact on overall satisfaction. Slide 7 highlights the three domains which have the greatest impact on overall satisfaction.

Drivers of satisfaction general participants Hidden Opportunities Key Drivers Greatest changes in satisfaction (2009-2012) Officials Satisfaction has increased from 7.7 to 8.

9 Drivers of satisfaction general participants Hidden Opportunities Key Drivers Greatest changes in satisfaction ( ) Officials Satisfaction has increased from 7.7 to 8.2, this is the domain with the biggest increase in satisfaction. The impact of the domain on overall satisfaction is higher than in Coaching Satisfaction has increased from 7.7 to 8.1. The impact of the domain on overall satisfaction is higher than in Performance Satisfaction has increased from 7.6 to 7.8. The impact of the domain on overall satisfaction is the same as in Lower Opportunities Minimum Requirements The key domains which have the greatest impact on satisfaction among general participants The opportunities the sport gave me to relieve stress, unwind and get away from my everyday routine See slide 3 for chart key Release and diversion Feeling better about myself having taken part in my sport The buzz/sense of exhilaration I got from doing my sport How welcoming the people were at the places in which I took part in my sport People and staff How welcome I was made to feel by the people who organise or run my sport The competence of the paid professional staff I came into contact with in my sport That I could participate in my sport in an environment that was not threatening or intimidating Social aspects That I could participate in my sport without feeling embarrassed or awkward The opportunities for me to socialise through my sport Base: 417 Engagement level data has only been included where there is sufficient sample

10 Drivers of satisfaction club members Hidden Opportunities Key Drivers Greatest changes in satisfaction ( ) Coaching Satisfaction has increased from 8.2 to 8.5, this is the domain with the biggest increase in satisfaction. The impact of the domain on overall satisfaction is higher than in Value for money Satisfaction has increased from 7.7 to 8.0. The impact of the domain on overall satisfaction is the same as in Ease of participating Satisfaction has increased from 7.8 to 8.0. The impact of the domain on overall satisfaction is higher than in Lower Opportunities Minimum Requirements The key domains which have the greatest impact on satisfaction among club members The opportunities the sport gave me to relieve stress, unwind and get away from my everyday routine See slide 3 for chart key Release and diversion The buzz/sense of exhilaration I got from doing my sport Feeling better about myself having taken part in my sport That I could participate in my sport in an environment that was not threatening or intimidating Social aspects That I could participate in my sport with people who respect the rules and spirit of the sport The opportunities for me to socialise through my sport How welcome I was made to feel by the people who organise or run my sport People and staff How welcoming the people were at the places in which I took part in my sport The competence of the paid professional staff I came into contact with in my sport Base: 841 Engagement level data has only been included where there is sufficient sample

11 Previous and future intended participation Overall satisfaction by previous participation and future intended participation in Gymnastics/Trampolining 11 Overall Satisfaction Score Participation has: Decreased over LAST 12 months 29% 64% Stayed the same over LAST 12 months 36% 75% Increased over LAST 12 months 36% 74% Intend to participate: Less over NEXT 12 months 15% 64% Same over NEXT 12 months 44% 77% More over NEXT 12 months 42% 70% Base: 1315

12 Gymnastics/Trampolining specific questions 12

13 Gymnastics/Trampolining- Disciplines Q. Thinking about Gymnastics/Trampolining, please state which disciplines you participate in: Main Discipline % 13 Trampolining Gymnastics 51% 59% General Gymnastics Gymnastics and Movement for people with a Disability (GMPD) Women's Artistic Gymnastics Tumbling Acrobatic Gymnastics TeamGym Aerobic Gymnastics DMT (Double Mini Tramp) Rhythmic Gymnastics Men's Artistic Gymnastics Other Base: Discipline overall (1,296); Main discipline (1,250) 14% 12% 10% 9% 9% 5% 3% 3% 2% 2% 1%

14 Gymnastics/Trampolining- Membership 14 Q. Are you a member of a British Gymnastics affiliated Gymnastics club? Yes No Don't know General Participants All Club Members Talent Pool Base: Overall (1,301); General Participants (403); Club Members (841); Talent Pool (57)

15 Gymnastics/Trampolining 15 Q. To what extent are you satisfied with the following? % Satisfied (8-10) % Neutral (5-7) % Dissatisfied (1-4) All Participant The feeling of accomplishment because I learned something new The feeling of accomplishment because I learned something new The opportunities I had to participate in the discipline(s) of my choice The opportunities I had to participate in the discipline(s) of my choice The amount of enjoyment I had whilst doing my sport The amount of enjoyment I had whilst doing my sport Club Member Talent Pool The feeling of accomplishment because I learned something new The feeling of accomplishment because I learned something new The opportunities I had to participate in the discipline(s) of my choice The opportunities I had to participate in the discipline(s) of my choice The amount of enjoyment I had whilst doing my sport The amount of enjoyment I had whilst doing my sport Base: Overall ( ); General Participants ( ); Club Members ( ); Talent Pool (56-57)

16 From the mouths of participants A selection of open response comments: 16 Loving the 'adult' gymnastics at 34 I would like the availability of Adult classes on the weekends at my Trampoline centre Frustratingly every trampolining place stops courses during half term and summer holidays, even if the leisure centre is still open Too much emphasis on competition and not enough on sharing and cooperation It was enjoyable but it's hard work keeping up a sport during sixth form the coaches are really good and helpful Participation in sport has had a positive effect on other aspects of life including energy levels and performance at work

17 Do you need more? 17 A full set of detailed data (including verbatim responses) is available in Excel format via your Sport England Relationship Manager Full methodological information can be found on the research section of the Sport England website In total 1,315 people (aged 14 and over) from Gymnastics/Trampolining took part in the survey between February and May 2012; 417 general participants, 841 affiliated club members and 57 talent pool members. All satisfaction and importance scores exclude people who have said don t know for the specific question Creating sporting opportunities in every community

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