Help Line Statistical Report January 2008 to December 2008

Transcription

1 Help Line Statistical Report January 2008 to December 2008 Services Provided by Bensinger, DuPont & Associates

2 2008 Call Summary 2008 Total Calls (including Lottery Helpline) 22, Helpline Specific Calls (Including Lottery Helpline) 5, Calls Received other than Helpline Assistance (including Lottery Helpline) 17, Total Calls by Month (includes Lottery Helpline which ended September 2008) January 1929 February 2072 March 2362 April 2169 May 1762 June 1837 July 1985 August 1959 September 1936 October 1598 November 1586 December 1621 Total Number of Calls 18,470 *Includes CA Lottery Helpline Data Lottery Helpline ended 9/2008 Page 1 Overview

3 Cumulative Intakes by Month (includes Lottery Helpline) January February March April May June July August September October November December TOTAL Number of Intakes *Includes CA Lottery Helpline Data Lottery Helpline ended 9/2008 Page 2 Overview

4 Time of Call 8:00 PM 6:30 AM % 6:00 AM 3:00 PM % 3:00 PM 8:00 PM % *Reflects National Helpline Data Only Page 3

5 Caller Profile Gambler % Spouse % Child % Parent % Sibling % Friend % Employer 6 0.1% Therapist % Other % *Reflects National Helpline Data Only Page 4

6 Caller Area Code (209) % (213) % (310) % (323) % (408) % (415) % (510) % (530) % (559) % (562) % (619) % (626) % (650) % (661) % (707) % (714) % (760) % (805) % (818) % (831) % (858) % (909) % (916) % (925) % (949) % (951) % *Reflects National Helpline Data Only Page 5

7 Number of Calls by Gender Male % Female % Caller Age Under % Age % Age % Age % Age % Age % Age % Age % Age % Over 86 years 0 0% *Reflects National Helpline Data Only Page 6

8 Caller Marital Status Married % Single % Divorced % Separated % Widowed % Cohabitate % *Reflects National Helpline Data Only Page 7

9 Caller Ethnicity African American % Caucasian % Hispanic % Pacific Islander % Chinese % Japanese % Filipino % Vietnamese % Korean % Asian Indian % Other Asian % Other Ethnicity % *Reflects National Helpline Data Only Page 8

10 Primary Gambling Preference Indian Casinos % Card Rooms % Lottery % Bingo % Horse Racing % Sports Betting % Internet (Cards) % Internet (Other) % Nevada Casinos % Cards (Private) % Other % Stock Market 9 0.2% *Reflects National Helpline Data Only Page 9

11 Secondary Gambling Preference Lottery % Indian Casinos % Nevada Casinos % Bingo % Horse Racing % Sports Betting % Internet (Cards) % Internet (Other) % Card Rooms % Cards (Private) % Other % Stock Market 7 0.4% Callers Who Play Lottery Yes 26.7% No 73.3% Lottery Game Preference Daily Fantasy 5 92 Super Lotto Plus 500 Mega Millions 412 Daily Derby 39 Scratchers 826 Indian Casino of Choice Agua Caliente 72 Konocti Vista 4 Augustine 19 La Jolia Trading Post 13 Barona Valley 163 Lucky Bear 6 Black Bart 10 Lucky Seven 9 Black Oak 61 Mono Win 14 Blue Lake 35 Paiute Palace 8 Cache Creek 198 Pala Casino 89 Cahuilla Creek 27 Palace 19 Casino Morongo 119 Paradise 8 Casino Pauma 9 Pechanga 293 Casino San Pablo 7 Pit River 1 Chicken Ranch 4 Red Fox 7 Chukchansi Gold 3 River Rock 45 Chumash 50 Robinson 3 Colusa 72 Rolling Hills 21 Desert Rose 15 San Manuel 272 Diamond Mountain 13 Shodokai 4 Eagle Mountain 22 Soboba 76 Elk Valley Casino 10 Spa 27 Fantasy Springs 29 Sycuan 87 Feather Falls 15 Table Mountain 55 Gold Country 16 Thunder Valley 281 Golden Acorn 20 Trump 29 4 Harrah's Rincon 90 Twin Pine 8 Havasu Landing 27 Valley View 42 Hopland Sho-Ka-Wah 17 Viejas 139 Jackson 98 Win-River 36 *Reflects National Helpline Data Only Page 10

12 Caller Referral Source Casino Sign % Friend % Repeat Caller % Casino Mailing % Internet % Lottery % Phone Book % Television % Other % Radio % National Hotline % Newspaper % Therapist % Community Agency % Card Player Magazine % Self Help Group % Billboard % Gambling Brochure % *Reflects National Helpline Data Only Page 11

13 Gambler Gender Male % Female % Non-Gambler Gender Male % Female % Gambler Age Under % Age % Age % Age % Age % Age % Age % Age % Age % Over 86 years 0 Gambler 's Primary Gambling Preference Lottery % Indian Casinos % Nevada Casinos % Bingo % Horse Racing % Sports Betting % Internet (Cards) % Internet (Other) % Card Rooms % Cards (Private) % Other % Stock Market 7 0.2% *Reflects National Helpline Data Only Page 12

14 Gambler's Use of Money** Yes No Uses Credit Cards to Finance Gambling 54% 46% Reports Credit Cards are Maxed Out 39% 61% Gambler's Spending** Average Spent Per Year on Gambling $29,707 Total Spent Per Year on Gambling $96,103,930 Gambler's Indebtedness** Gambler in Dept? Yes No 68% 32% Average Debt $28,098 Total Debt Reported $82,918,054 Gambler's Average Debt by Age** Gambler s Age Average Debt Under 21 years $5,962 Age $9,590 Age $20,177 Age $32,432 Age $39,373 Age $34,325 Age $30,027 Age $8,046 Over 86 years $0 *Data is based on caller s willingness to disclose financial information. *Reflects National Helpline Data Only Page 13

15 2008 Help Line Statistics Quality Assurance Total Number of Quality Assurance Survey Requests 1198 Percentage of Total Intakes 23% Total Number of Quality Assurance Surveys Received 121 Percentage of Total Number of Intakes (n=5198) 2% Percentage of Total Number of Survey Requests 10% Survey Questions Yes No Were you able to speak to a Helpline counselor immediately? Did you think that the Counselor was understanding? Did you receive a referral to GA or GAMANON? Did you attend the GA or GAMANON meeting? Are you still gambling? Do you think that calling the 800# helped you recognize the extent of your or someone else's gambling problem? Would you recommend the 800# to someone with a gambling problem? 98% 2% 98% 2% 98% 2% 42% 58% 53% 47% 93% 7% 98% 2% *Data is based on caller's willingness to disclose information. Page 14 Quality Assurance

16 2008 Samples of Comments from California Callers who Completed QA Surveys Caller says that the helpline counselor was very helpful. After the call and because of the conversation she had on the helpline call, she has read a gambling book and is engaged in counseling. She says she has worked through some of the issues and feels that she has more of a balanced perspective. She says that she thinks her husband has decreased his gambling, but more importantly, she has grown and gained a deeper understanding of the gambling problem. Caller is no longer gambling. He found the GA meetings very helpful. Caller stated that he will recommend the helpline to fellow gamblers. Caller stated that she didn't follow through with the referrals. "I really messed this one up". Caller was given referrals to GA (refused treatment referral) in her area. She stated that she doubts that she will attend GA because of gas prices and her erratic work schedule. Counselor encouraged her to attend and surround herself with support from other GA members, family and friends. Caller stated that he was offered referrals to treatment, but refused. He stated that he was able to stop gambling on his own. "It was either gambling or my family". Caller was encouraged to contact helpline if he decides that he wants referrals to GA and/or treatment. Caller stated that the intake counselor did a great job at helpling her understand compulsive gambling. She gave the resources to her father, but stated that he is still gambling. Caller has not gambled in 2 months. He states that when he has a craving/trigger he attends GA for additional support. Caller enthusiastically stated that calling the helpline was a great experience for him and he would recommend it to others. Caller is no longer gambling. She was given referrals to treatment, but she already meets with a counselor and discusses her compulsive gambling during sessions. Caller stated that he received referrals to GA, but didn't give counselor a chance to offer treatment. He stated that he has attended GA and it's been a great experience for him. Regarding helpline, "I am glad you guys were there when I needed you". He said that he has shared his experience with his co-workers. Caller stated that she and her husband tried church meetings (similar to GA) and counseling twice. Neither helped because he was not ready to quit. She has asked him for a divorce and he no longer lives with her. She was thankful for the follow up and said that the resources given to her through the helpline did make a difference. Caller stated that the intake counselor was wonderful. She said that he didn't offer a counseling referral because there were none that she was willing to travel to. She has not gambled in 45 days! "Your service is great and I hope other people call in for help like I did". He stated that he has attended GA, but did not meet with a counselor. He is still gambling, but feels that he has everything under control. Client has had a few relapses since his call to helpline, but did attend GA and stated that he met with a counselor. Caller found helpline and GA meetings to be a great resource. Caller was given a treatment referral in San Diego (free assessment and $15 per session fee). He said that he's gambling, but not as much as when he first called. Caller stated that she found the information through the helpline to be a great resource. However, she has not attended GA meetings or met with a counselor. She said that she starts a new job next week and will have insurance to help cover any counseling fees. Although there are no counselors in her area, caller said that she will find one in her area through her insurance coverage. Caller stated that her husband doesn't really have a problem and that he doesn't gamble more than twice per year. She said that she is still interested in attending a GA meeting with him. Counselor gave them referrals to GA in Santa Monica. Counselor spoke with caller who stated that he was happy that writer called him. He had not written down the address of the GA meetings in his area. Caller was given referrals to GA and offered treatment in Riverside County. He took referrals to GA but declined treatment. He stated that he would call the helpline back if he changes his mind. Caller attended GA for a few weeks, but no longer has transportation to attend meetings. He stated that he also contacted a treatment provider, but decided against counseling because of the fee involved. Caller said that he is no longer gambling. Caller stated that he has been gambling and has "bottomed out". Caller was given referrals to GA and was open to counseling, but there were no facilities in his immediate area. He stated that he would rather try meetings first. He plans on attending his first GA meeting tomorrow night. Caller stated that her husband is no longer gambling (or so he tells her, she is not sure if he is telling the truth). She thanked the helpline for the assistance & for the written information that was sent to her. She thinks her husband needs to attend GA, but he resists. Caller stated that her husband did attend GA meetings and, to her knowledge, is no longer gambling. Page 15

17 2008 Samples of Comments from California Callers who Completed QA Surveys Caller said that she won't travel to GA meetings or treatment because she won't drive on the highway. She said that she only drives about 10 minutes to the casino because it's so close to her. Counselor suggested that she meet with a clinician at a local mental health center. Caller was thankful for the follow up. Caller was given referrals to GA and treatment, but decided not to follow through. He stated that he hasn't gambled in 3 weeks (quit on his own). Counselor suggested that he call back if/when he decides that he would like additional support. Caller said that the intake counselor made her feel comfortable. She has attended GA for support and has not gambled since her call to the helpline. "I realized the seriousness of my problem before I called the helpline". However, he said that calling the helpline allowed him to get the resources he needed. He has attended GA (sporadically), but relapsed this week. Counselor offered treatment referrals again, but he declined and stated that the support from him family will suffice. Caller was able to quit gambling (right after he called helpline) cold turkey. Although he was given referrals to treatment & GA, he relies on support from friends and family. Caller was encouraged to contact helpline if he changes his mind & would like referrals again. Caller stated that she is meeting with a treatment counselor referred to her through the helpline and that she is no longer gambling! Caller stated that she and her husband went to a Gamanon meeting for information, but her son has not taken advantage of GA or treatment. Caller stated that she contacted Kay Poggi and asked her to come to her home to lead an intervention, but that she declined. She is unsure if son is still gambling---spent 20 minutes on the phone with counselor expressing her sadness. At the end of the call, she stated that she doesn't really remember calling helpline, but was appreciative of the follow up. Caller was disappointed that there weren't many services in her area. She was given new referrals to GA in Alamdea, CA. Caller has not gambled in almost one month. He has not attended GA, but has followed through with treatment referral. Client still gambles "a little bit". The treatment provider that she was referred to is located too far from home. Instead, caller is meeting with a psychiatrist about her gambling. Caller stated that all of the GA meetings in his area are too far away for him to attend. He refused referrals to counseling during intake and during follow up. He still gambles, but says that he doesn't do it as much anymore. Caller stated that she did, and is currently, meeting with treatment provider. She is no longer gambling. Caller stated that he was able to quit gambling by "looking within himself". He refuses to seek additional support because friends of his have told him that GA & counseling doesn't help. He declined referrals. Caller stated that she has referrals (GA & treatment) but has not been able to share the information with the gambler as of yet. She has shared the information with his wife and hopes that they will utilize the resources provided. She thanked us for following up. Caller is attending GA regularly & found calling the helpline to be a great resource. "I will never gamble again". Caller was given referrals to the new treatment program in San Diego. She is still gambling and has little interest in attending GA, There are no treatment facilities in his area, but he has attended GA. He is no longer gambling and was extremely pleased with helpline services. Caller was not given referrals to GA because all of the meetings are too far away and treatment referrals were not available in his area. Caller is no longer gambling. Began attending GA in July and has attended regularly. His father is in hospital and says it's hard coming home to an empty house. He's trying to avoid the poker shows, and now doesn't have as much urge. Read the book "Losing Your Shirt," and saw alot of himself in the book. Great service. Gambled while at the buffet. Doing better now. Service was tremendous. In a program now, and on the way to a meeting. Attends GA and doing well. Has not gambled in 44 days. Helpline was great. Began talking to church pastor and hasn't been gambling. The helpline was great, very helpful. Doing great, followed up on all the referrals and doing really well. Counselor was wonderful and gave helpful advice. Has gambled a couple times since call and attends GA meeting from time to time. Page 16

18 2008 Samples of Comments from California Callers who Completed QA Surveys Counselor was too expensive, so he never sought treatment. Stopped gambling for a bit, then started up again. Never sought treatment or gamanon for herself. Had trouble getting to meetings due to distance. Has gambled a couple times, but is staying within limits. Is 120 days clean. Doing well and attending meetings. "No, you American's have no money. If America has no money, we can't gamble" been to busy to attend meetings. Couselor was helpful. Caller attended one meeting but is still gambling. Counselor was excellent. Attending meetings, doing very well. "Thank you for checking." Counselor was great. Using friends for support, has not attended GA yet. Has a pact with friend, that they will support eachother to stop. Caller has attended Gamanon, wife is attending GA. Caller went to library and got books that were recommended. He thinks wife has not gambled since November. Became involved in the church, doing very well. Counselor was very nice and helpful. Counselor was excellent, but has not followed through with anything. "if you all weren't there, I don't know where I would have turned". Cheryl was outstanding-attending four meetings a week and doing great. It's a daily challenge but knows he can do it. Page 17