Overview. Introduction. Introduction - community. 1 Do you work for Metro North Hospital and Health Service? 1 of 6 28/09/2015 9:22 AM

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1 1 of 6 28/09/2015 9:22 AM Overview We are seeking your input into the revision of Metro North Hospital and Health Service s (MNHHS) Consumer and Community Engagement Strategy for A link to our current Strategy is provided at the bottom of this page. We would like to incorporate actions in the revised Strategy that build upon current successes and better integrate consumer and community engagement into our processes to improve care. This survey seeks your ideas about this. In this Strategy the term consumer is inclusive of people who access or may need access to MNHHS for example, patients, carers, families, residents, clients and consumer advocates. The term community is inclusive of individuals and community groups in our catchment. Please take a minute to hear more about this consultation from MNHHS Board member and sponsor for consumer and community engagement by clicking on the link below. < For further information about MNHHS and our catchment go to: < Introduction 1 Do you work for Metro North Hospital and Health Service? No Introduction - community

2 2 of 6 28/09/2015 9:22 AM 2 Are you completing this survey on behalf of an organisation? No, If no please click on the next button below. 3 What is your organisation? 4 Which of the following best describes your organisation? Government Non-government/not-for-profit Private/for-profit Professional association Other Introduction - staff 5 In which facility or directorate do you work? RBWH TPCH Redcliffe Hospital Caboolture Hospital Kilcoy Hospital CISS Mental Health Services Medical Imaging Oral Health Services Metro North Corporate 6 What is your profession? Nursing Allied Health Practitioners Medical Operational Administration Professional Other General impressions 7 How could we improve our relationships with consumers and communities in Metro North by building upon our achievements? 8 Do you have examples of successful engagement that you would like to share? No Examples of success We would like to collate examples of success so we can build upon these over the next 3 years.

3 3 of 6 28/09/2015 9:22 AM 9 If you have one or more recent examples of consumer engagement or partnerships that have contributed to better care please provide details If you have one or more recent examples of community partnerships that are improving access to care and/or more integrated care please provide details... Proposed engagement priorities Through our interactions with consumers and communities over the last 2-3 years, Metro North Hospital and Health Service has identified five engagement priorities for further development: Leadership Experience Inclusion Partner Integration We are seeking your feedback about how we action these engagement priorities and measure success over the next 3 years. 11 How is it that we build and support a network of engagement leaders to champion and oversee continuous improvement in consumer and community engagement? Not Leadership network 12 Suggestions - what could we do over the next 3 years to address this priority?

4 4 of 6 28/09/2015 9:22 AM 13 How is it for people who have used the services at MNHHS to be invited to provide feedback? Not Experience 14 How is it for this feedback to be used to continuously improve services? Not Improvement 15 Suggestions - what could we do over the next 3 years to address this priority? 16 How is it that we tailor our engagement to include individuals and communities who may not otherwise have a voice? Not Inclusion 17 Suggestions - what could we do over the next 3 years to address this priority? 18 How is it for MNHHS to focus on how we partner with individuals to respect their unique needs and preferences? Not Partner

5 5 of 6 28/09/2015 9:22 AM 19 Suggestions - what could we do over the next 3 years to address this priority? 20 How is it that we collaborate to better integrate care and improve the health of communities in Metro North? Not Integration 21 Suggestions - what could we do together over the next 3 years to address this priority? Other comments or suggestions 22 Do you have any further comments or suggestions? Information about you 23 What is your first name?

6 6 of 6 28/09/2015 9:22 AM 24 What is your address? This is optional, but if you enter your address then you will be able to return to edit your consultation at any time until you submit it. You will also receive an acknowledgement when you complete the consultation. 25 What is your postcode? (use your workplace postcode unless you are completing this survey as an individual.) 26 Are you currently a consumer representative within MNHHS? No