Reaching out. to Love - multiplies our capacity. Pope Francis ANNUAL REPORT CATHOLIC CHARITIES BUREAU, INC. DIOCESE OF ST.

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1 Reaching out multiplies our capacity to Love - Pope Francis ANNUAL REPORT CATHOLIC CHARITIES BUREAU, INC. DIOCESE OF ST. AUGUSTINE

The Mission of Catholic Charities is to provide services to anyone in need, regardless of race or religion; to advocate justice, human dignity and quality of life; and to call all people to join in

2 The Mission of Catholic Charities is to provide services to anyone in need, regardless of race or religion; to advocate justice, human dignity and quality of life; and to call all people to join in these efforts; thereby reflecting the compassion of God in Christ. Message from the President and Diocesan Director With this letter I am pleased to present to you the Catholic Charities of the Diocese of St. Augustine Annual Report. With our compassionate staff, kindhearted volunteers, dedicated board members and generous donors, Catholic Charities brought the love and healing touch to over 70,000 people this past year in the 17 diocesan counties. The theme of this year s Annual Report is our Holy Father s invitation to work for the culture of encounter, He calls us to: work and ask for the grace to build a culture of encounter, of this fruitful encounter, this encounter that returns to each person their dignity as children of God, the dignity of living. This theme truly captures the essence of the work done every day by Catholic Charities; we work to restore each person s dignity of living and we do so not as an act of charity but to give them what is rightfully theirs to have. While positive changes in the physical, mental and emotional health are measurable, there is an important underlying element that is equally important: dignity. At Catholic Charities we are clear on what it means for those who are most vulnerable. The gift of dignity means that refugees who were invisible can now be seen, the poor are given a chance to thrive, the hand reaching out for help is embraced, the heart seeking healing is lifted, babies find loving homes and more. Catholic Charities gives people hope because they know they can count on Catholic Charities to help make their lives better. It is an amazing accomplishment that Catholic Charities operates our programs with very low administrative costs; 86 cents of every dollar goes directly to serve those in need. I am proud of the dedication and commitment of our staff to improve the lives of others. Catholic Charities is blessed by beautiful people, both those who give and those who are served. Thank you for the many blessings that you have bestowed this past year, especially your love of neighbor. Sincerely in Christ, Most Reverend Felipe J. Estevez, S.T.D. Bishop of St. Augustine Anita A. Hassell, Diocesan Director/CEO Catholic Charities Bureau, Inc. Financial Summary $13,035,224 47% Donations Our Agency Served a Total of 71,608 Individuals Through the Four Regional Offices. 3% Program Fees 1% Other Expenses $13,035,224 9% Admin 5% Fundraising 33% Grants 11% Diocesan Support 86% Program 5% Fundraising FISCAL ACCOUNTABILITY The agency oversees and safeguards the assets of Catholic Charities in adherence with the best accounting principles, practices and theories. As a good steward of donations and grants, Catholic Charities is committed to providing transparency and accountability to donors and funders. The agency CFO provides up-to-date financial recording and reporting, including regional and annual budgets, necessary schedules, and financial analysis to leadership and the Board of Directors. An independent audit is performed and reviewed by the finance committee of the Board of Directors.

3 Agency Highlights Our agency served 71,608 individuals in 17 counties: Alachua, Baker, Bradford, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Lafayette, Levy, Nassau, Putnam, St. Johns, Suwannee and Union. 16,489 INDIVIDUALS Emergency Financial Assistance helped individuals prevent homelessness in a variety of ways including helping to pay for rent, utilities, school supplies and other critical needs. We provided $2,598,029 in direct financial assistance. 2,880 INDIVIDUALS 309 INDIVIDUALS 607 INDIVIDUALS Refugee Programs assisted refugees in establishing their lives in freedom, safety and peace, and in making the U.S. their new home. Camp I Am Special provided overnight camp experiences for children, teenagers and young adults with disabilities, respite for parents and families, and a meaningful volunteer experience for high school students, college students and adults. Farm Workers Ministry aided farm worker families with food, clothing, utilities, advocacy and other needed services. 512 INDIVIDUALS Legalization and Immigration Services helped their hopes become a reality by assisting with family reunification, helping them find a home and job in the U.S. and helping them became a resident or citizen. 657 INDIVIDUALS 431 INDIVIDUALS Pro-Life Services (Pregnancy, Adoption and Post-Adoption) 314 individuals made the choice to bring new lives into this world. 246 people gave children a place in their hearts and homes. 97 sought to reconnect with their parents and children. Self-Sufficiency Programs (Workforce Development and Bridges to Prosperity) Through the Workforce Development Program, 258 individuals received help in overcoming barriers to employment. Through the Bridges to Prosperity Program, 173 individuals learned how to fill their lives with meaning and hope, and continue their journey toward a bright future. 7,733 INDIVIDUALS Holiday Assistance helped families and children enjoy and celebrate the Thanksgiving and Christmas holidays. 2,374,647 POUNDS OF FOOD Food was provided to individuals and families through our food pantries, mobile outreaches and food bank at a value of $3,965, ,803 INDIVIDUALS 1,187 CHILDREN Individuals and families were able to put food on their table and feed their families, thanks to the food panties, mobile outreach vans and the food bank. Weekend Hunger Backpack Program prevented children from going hungry during weekends and holidays by supplying them with backpacks filled with nutritious food to take home. 67 PARISHES Our agency worked closely with 67 parishes and Catholic schools throughout the 17 counties of the Diocese of St. Augustine. They collected a significant amount of food for our food pantries; provided furniture and other donations for our newly arrived refugee families, gifts for holiday programs, donations of cash; and volunteered more than 80,000 hours to assist our programs. We advocated for the needs of our clients by providing over 374 presentations to more than 67,366 individuals in local communities. The agency has maintained a consumer satisfaction rating of 99%. 96% of individuals served met our established program outcomes. Agency services were supported by 2,763 volunteers and 81,521 volunteer hours at a total value of $1,967,916 (at $24.14/hour according to Independent Sector Organization). 100% of Grant and Foundation funding, donations and proceeds from special events remained in our local communities. We couldn't do this without you! AGENCY LEADERSHIP: Anita A. Hassell, MBA Diocesan Director and CEO Our personnel expressed 91% satisfaction working for our agency. 105 Employees + 2,763 Volunteers Putting Compassion Into Action = 71,608 INDIVIDUALS WHOSE NEEDS WERE MET AND LIVES WERE ENHANCED. The agency has been accredited since 2007 by the Council on Accreditation (COA). Accreditation attests that an organization meets the highest national standards in administration and service delivery. MaryEdda Day, MBA, CPA Chief Financial Officer

Gainesville catholiccharitiesgainesville.org PROVIDES SERVICES IN: ALACHUA, BRADFORD, DIXIE, GILCHRIST AND LEVY COUNTIES. John C.

492 INDIVIDUALS Were assisted through Emergency Financial Assistance with $506,227 provided in direct financial assistance 9,721

INDIVIDUALS 856 INDIVIDUALS 136,100 Bridges to Prosperity Were assisted with Holiday Assistance Pounds of Food given out 314

246 INDIVIDUALS 97 INDIVIDUALS Adoption Program Post-Adoption Program $1,980,101 2016 17 Expense $1,980,101 10% Fundraising 8%

Bridges To Prosperity 5% Development 33% HOPWA/Eligibility "The future is, most of all, in the hands of those people who recognize

4 Gainesville catholiccharitiesgainesville.org PROVIDES SERVICES IN: ALACHUA, BRADFORD, DIXIE, GILCHRIST AND LEVY COUNTIES. John C. Barli 1701 NE 9th Street Gainesville, FL (352) Our Office Served 12,756 Individuals In The Counties We Serve. 492 INDIVIDUALS Were assisted through Emergency Financial Assistance with $506,227 provided in direct financial assistance 9,721 INDIVIDUALS 857 CHILDREN Food Assistance and Rural Mobile Food Outreach Served through Weekend Hunger Backpack Program 173 INDIVIDUALS 856 INDIVIDUALS 136,100 Bridges to Prosperity Were assisted with Holiday Assistance Pounds of Food given out 314 INDIVIDUALS Caring Choices Programs (Pregnancy and Adoption) covers all 17 diocesan counties plus Volusia, Marion and Lake Counties 246 INDIVIDUALS 97 INDIVIDUALS Adoption Program Post-Adoption Program $1,980, Expense $1,980,101 10% Fundraising 8% Program Fees 9% Administration 14% Adoption/Maternity 12% Diocesan Support 39% Grants 31% Donations 36% Emergency Assistance 3% Bridges To Prosperity 5% Development 33% HOPWA/Eligibility "The future is, most of all, in the hands of those people who recognize the other as a 'you' and themselves as part of an 'us.' We all need each other." - Pope Francis Annual Report CATHOLIC CHARITIES BUREAU, INC. ccbdosa.org

13,617 INDIVIDUALS Were assisted through Emergency Financial Assistance with $1,745,136 provided in direct financial assistance 2,880 INDIVIDUALS 309 INDIVIDUALS Were assisted through Refugee

5 Jacksonville ccbjax.org PROVIDES SERVICES IN: BAKER, CLAY, DUVAL, NASSAU AND NORTHERN ST. JOHNS COUNTIES. Lauren Weedon Hopkins, CFRE 134 E. Church Street Jacksonville, FL (904) Our Office Served 27,601 Individuals In The Counties We Serve. 13,617 INDIVIDUALS Were assisted through Emergency Financial Assistance with $1,745,136 provided in direct financial assistance 2,880 INDIVIDUALS 309 INDIVIDUALS Were assisted through Refugee Resettlement Programs Children and young adults with disabilities enjoyed an overnight camp experience 512 INDIVIDUALS 258 INDIVIDUALS 629 INDIVIDUALS 9,396 INDIVIDUALS 91,838 Were assisted through Immigration and Legalization Services Were assisted through Workforce Development Were assisted with Holiday Assistance Were assisted with food from Food Pantry Pounds of Food given out $6,210, Expense $6,210,613 52% Grants 7% Diocesan Support 1% Miscellaneous 3% Program Fees 31% Contributions 6% Fundraising 6% Development 39% Emergency Assistance 4% Workforce 3% Legalization 4% Administration 18% Disabilities 26% Refugee "The Gospel calls us to be close to the poor and forgotten, and to give them real hope." - Pope Francis

6 Lake City catholiccharitieslakecity.org PROVIDES SERVICES IN: COLUMBIA, HAMILTON, LAFAYETTE, SUWANNEE AND UNION COUNTIES. Suzanne Edwards 553 NW Railroad Street Lake City, FL (386) Our Office Served 21,630 Individuals In The Counties We Serve. 312 INDIVIDUALS Were assisted through Emergency Financial Assistance with $93,306 provided in direct financial assistance 17,469 INDIVIDUALS 160 CHILDREN Food Assistance and Rural Mobile Food Outreach Served through Weekend Hunger Backpack Program 3,575 INDIVIDUALS Were assisted with Holiday Assistance 114 INDIVIDUALS 446,898 1,647,086 Columbia County Tough Enough to Wear Pink Pounds of Food given out through the Food Pantry Pounds of Food given out through the Florida Gateway Food Bank $3,199, Expense $3,199,441 2% Program Fees 92% Donations 1% Fundraising/Misc 3% Grants 2% Diocesan Support 1% Administration 74% Food Bank 24% Emergency Assistance 1% Fundraising "Let us not grow tired of doing good, for in due time we shall reap our harvest, if we do not give up." - Galatians 6:9

St. Augustine ccbstaug.org PROVIDES SERVICES IN: FLAGLER, PUTNAM AND ST. JOHNS COUNTIES. Mary Kryzwick 3940 Lewis Speedway, Suite 2103 St. Augustine, FL 32084 (904) 829-6300 ccbstaug.

7 St. Augustine ccbstaug.org PROVIDES SERVICES IN: FLAGLER, PUTNAM AND ST. JOHNS COUNTIES. Mary Kryzwick 3940 Lewis Speedway, Suite 2103 St. Augustine, FL (904) ccbstaug.org Second location: 1000 Husson Avenue Palatka, FL (386) Our Office Served 9,621 Individuals In The Counties We Serve. 1,200 INDIVIDUALS Were assisted through Emergency Financial Assistance with $253,360 provided in direct financial assistance 170 CHILDREN 120 INDIVIDUALS Served through Weekend Hunger Backpack Program Care and Share Program 607 INDIVIDUALS Farm Workers Ministry 61 INDIVIDUALS Reunification Program 2,673 INDIVIDUALS 573 INDIVIDUALS 4,217 INDIVIDUALS Were assisted with Holiday and Special Assistance Disaster Relief Program Food Assistance 52,725 Pounds of Food given out $1,039, Expense $1,039,528 1% Program Fees 8% Fundraising 18% Diocesan Support 20% Grants 52% Contributions 1% Miscellaneous 7% Administration 11% Farm Workers 6% Development 76% Emergency Assistance "Let us leave a spare place at our table: a place for those who lack the basics, who are alone." - Pope Francis ccbdosa.org Annual Report CATHOLIC CHARITIES BUREAU, INC.

8 Regional Offices LAKE CITY REGIONAL OFFICE Suzanne Edwards PROVIDES SERVICES IN: COLUMBIA, HAMILTON, LAFAYETTE, SUWANNEE AND UNION COUNTIES. 553 NW Railroad Street Lake City, FL (386) catholiccharitieslakecity.org GAINESVILLE REGIONAL OFFICE John C. Barli PROVIDES SERVICES IN: ALACHUA, BRADFORD, DIXIE, GILCHRIST AND LEVY COUNTIES NE 9th Street Gainesville, FL (352) catholiccharitiesgainesville.org JACKSONVILLE REGIONAL OFFICE Lauren Weedon Hopkins, CFRE PROVIDES SERVICES IN: BAKER, CLAY, DUVAL, NASSAU AND NORTHERN ST. JOHNS COUNTIES. 134 E. Church Street Jacksonville, FL (904) ccbjax.org ST. AUGUSTINE REGIONAL OFFICE Mary Kelley Kryzwick PROVIDES SERVICES IN: FLAGLER, PUTNAM AND ST. JOHNS COUNTIES Lewis Speedway, Suite 2103 St. Augustine, FL (904) ccbstaug.org Second location: 1000 Husson Avenue Palatka, FL (386) CATHOLIC CHARITIES BUREAU, INC. Diocese of St. Augustine BOARD OF DIRECTORS OFFICERS: Bishop Felipe Estevez, President and Chair Anita A. Hassell, Secretary/Treasurer/Diocesan Director BOARD MEMBERS: Lisa Adel Ricky Bedoya Father James Boddie Jim Denkler George Good Eileen Marzak Rev. Guy Noonan Lisa Obringer Jay Swisher Sister Victora Will Deacon David Williams ACCREDITATION The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Catholic Charities Bureau, Inc. has been accredited by the Council on Accreditation (COA) since COA accreditation is both a significant achievement and a powerful promise. It means that we have met rigorous, internationally recognized standards of excellence in the quality of our services, as well as the quality of our management. COA accreditation provides us with important advantages: Assurance of the credibility of our programs and services. Confirmation of our integrity as an organization. Confidence in the quality of services we deliver and in our dedication to continuous achievement. Our COA accreditation is an objective, reliable and ongoing verification that we are an organization you can trust and rely on. It is one more way that we are demonstrating our commitment to providing our communities with the best practice services! Catholic Charities USA is the National Office for one of the nation s largest social service networks. Member agencies and institutions nationwide provide vital social services to over 10 million people in need, regardless of their religious, social or economic backgrounds. A copy of the official registration and financial information for Catholic Charities Bureau, Inc., a Florida-based nonprofit corporation (registration # ch5388), may be obtained from the division of consumer services by calling toll-free help-fla ( ) within the state or by visiting Registration does not imply endorsement, approval or recommendation by the state. ANNUAL REPORT CATHOLIC CHARITIES BUREAU, INC. DIOCESE OF ST. AUGUSTINE 134 E. Church St., Jacksonville, FL ccbdosa.org

For more information call:

For more information call: The Bread of the Mighty Food Bank coordinates the acquisition and distribution of food and basic essentials. 325 NW 10 Ave Gainesville FL 32601 For more information and to find the distribution site closest