Thank you for becoming a valuable member of Odyssey House s team.

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2 Orientation Thank you for becoming a valuable member of Odyssey House s team. The following online training portion of your orientation will introduce you to a foundation of knowledge that will be essential to your success. In the spirit of only being as strong as our weakest link, we invite you to fully engage in your orientation experience and return to these resources whenever needed.

3 Intro to Odyssey House Odyssey House of Utah started in 1971 with assistance from Judianne Densen-Gerber the founder of the first Odyssey House in The first program was the Adult Residential Treatment Program. There are multiple Odyssey House s across the globe: Odyssey House New York Odyssey House Louisiana Odyssey House Texas (Houston) Odyssey House Saginaw & Flint, Michigan Odyssey House Australia Odyssey House New Zealand

4 Mission Helping individuals and families reclaim their lives through effective substance abuse and mental health treatment.

5 Vision It is our vision, at Odyssey House, to emerge as a leader in behavioral healthcare by being a caring, science-based, clientdriven, and mindful set of treatment programs, which is heralded in the community as a program of excellence in which even those with the most difficult problems are afforded a chance to heal, change, and alter their self-destructive lifestyles.

6 Odyssey House s Services: Adult Residential Treatment Program Sheltered & Private Industry-Based Vocational Training (PIVT) Adolescent Residential & Day Treatment Program Youth in State Custody Residential & Day Treatment Program Adolescent Outpatient & In-Home Services Mothers with Children Residential Treatment Program Fathers with Children Residential Treatment Program Children s Services Center Adult Outpatient Services Intensive Outpatient & Low Intensity Outpatient Programs Federal Corrections Outpatient Mental Health Outpatient Transitional Services Voyagers Program Transitional Housing Aftercare Services

7 The Therapeutic Community Odyssey House utilizes the Therapeutic Community (TC) model, or at least components of the model, in all the services we provide. The TC is an evidence-based best practice for use in substance abuse treatment, including dualdiagnosis treatment (co-occurring substancerelated and mental health diagnoses). You will gain more knowledge on the TC model in a later presentation.

8 ASAM Patient Placement Criteria Odyssey House utilizes the American Society of Addiction Medicine (ASAM) Patient Placement Criteria as a foundation for assessment and treatment planning within all services. You will gain more knowledge on ASAM Patient Placement Criteria in a later presentation.

9 Customer Service Odyssey House places a focus on customer service for both internal and external customers. It is at the core of our organization s success. Customer Service Standards: -Courteousness -Communication -Professionalism -Efficiency

10 Customer Service Expectations Smile Be polite Show customers you care about their problems Listen before you respond Return all phone calls, s within 24 hours Take personal responsibility in solving problems Meet your deadlines

11 JCAHO Odyssey House will soon be accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). JCAHO Accreditation focuses primarily on: -Client Safety -Client & Family-centered Treatment -Ongoing Performance Improvement -Positive Outcomes

12 Funding Our clients receive treatment funding through a variety of sources that have varying requirements: Fee for Service / Private Pay Private Insurance Salt Lake County Behavioral Health Utah County Substance Abuse Services Medicaid & Medicare Utah Division of Juvenile Justice Services Clark County, Nevada Federal Corrections Veterans Administration, and others.

13 Cornerstone Goals FY11 1. Effective and client-centered treatment protocols congruent with TC and ASAM PPC. 2. Develop competent, confident, comfortable, and consistent staff. 3. Diversify revenue and continue financial solvency. 4. Excellent customer service.

14 Rewards Odyssey House believes in rewarding top performers. Moments of Truth Creating a Moment of Truth consists of going above and beyond your job description to create a significant and positive impression on an internal or external customer. $25 Checks are awarded weekly based on nominations Employee of the Month Employees are selected for this award by their peers based on consistent above and beyond performance. $150 Checks awarded every month

15 Going Forward The following resources are available to you at all times and will help you answer questions and complete tasks as you begin your shifts: Your supervisor Online intranet: Online Orientation Training Library Internal Network Drives: L Drive: Staff Resources Multiple resources ranging from assessment tools to our cornerstone goals L Drive: Forms Multiple forms for use with clients and personnel, ranging from timesheets to Leave Authorization forms Human Resources: hr@odysseyhouse.org