Empathy Empowerment Engagement A Team Approach. Empathy 10/19/17

Transcription

1 Marnie Ma8hews, MSW, LICSW THE CLUTTER MOVEMENT Empathy Empowerment Engagement A Team Approach We cannot resolve what we don t fundamentally understand. All the knowledge, training, educa1on, and exper1se means nothing if we forget why we are doing this and who we are doing this for! Empathy em pa thy (noun) the ability to understand and share the feelings of another The Healing Power of Empathy the care effect Harvard Medical School s Program in Placebo Studies and the Therapeu>c Encounter mmcdonald@nselder.org 1

2 Why is Empathy Important? I've learned that people will forget what you said, people will forget what you did, but people will NEVER forget how you made them feel. - Maya Angelou Marnie Ma8hews MSW, LICSW Change doesn t happen in a bubble! Empathy for those with lived experience is a must. Ge`ng input from those with lived experience is invaluable. Involving those with lived experience can make your efforts more impacbul. What is Empowerment? The capacity of individuals, groups and/or communi1es gain control of their circumstances and achieve their own goals, thereby being able to work towards helping themselves and others to maximize the quality of their lives. Defining And Understanding Empowerment Social Work Essay 2015 mmcdonald@nselder.org 2

3 Empowerment 4 Tier Framework of Empowerment 1. individual level of empowerment 2. organizajonal/ professional level of empowerment 3. service-user power level of empowerment 4. societal-inclusion level of empowerment Neeru Aggarwal, 2016 Teacher of Psychology and Psychotherapist UK Marnie Ma8hews MSW, LICSW Why is Empowerment Important? The result of empowerment is that the person believes they have new choices they didn t have before or a new freedom they haven t experienced before. Of course, formally, they always had these choices, but they didn t see that they had them. Empowerment is the seeing. (h8p:// increases self-confidence, courage, & mo1va1on giving individual opportunity to become a stakeholder in their own treatment Empathy + Empowerment = Engagement Uncondi3onal posi3ve regard: acceptance of the person for what he or she is. Posi1ve regard is not withdrawn if the person does something wrong or makes a mistake. Condi3onal posi3ve regard: posi1ve regard, praise and approval, depend upon the person behaving in ways that others think correct. The person is not accepted for who he or she is, but on condi1on that he or she behaves only in ways approved by others. The consequences of uncondi>onal posi>ve regard are that the person feels free to try things out and make mistakes, even though this may lead to geeng it worse at >mes. - Carl Rogers mmcdonald@nselder.org 3

4 Engagement en gage (verb) occupy, a8ract, or involve (someone's interest or a8en1on). par1cipate or become involved in. establish a meaningful contact or connec1on with. en gage ment (noun) an arrangement to do something or go somewhere at a fixed 1me. Why is Engagement Important? ENGAGEMENT OF THE INDIVIDUAL Empathy and empowerment work together to engage the individual as an integral part of the team approach. Marnie Ma8hews MSW, LICSW Empathy, Empowerment, and Engagement It s not just for clients anymore! mmcdonald@nselder.org 4

5 Empathy for Team Members Empowerment for Team Members Teamwork occurs when diverse abili3es and insights join together to work toward a common goal. Marnie Ma8hews MSW, LICSW U.N.I.T.E U1lize differences Nurture safety and trust Involve others in craqing a clear purpose, values, and goals Talk Openly Empower yourself and others. - Ken Blanchard mmcdonald@nselder.org 5

6 A client-centered mul1-disciplinary collabora1ve approach is not specific to mental health case management. Marnie Ma8hews MSW, LICSW How to Win Friends and Influence People 1. Avoid cri1cizing, condemning, or complaining. 2. Praise others' achievements. 3. Be empathe1c. 4. Smile. 5. Encourage people to talk about themselves. 6. Know when to use sugges1ons instead of direct orders. 7. Acknowledge your own mistakes. 8. Respect others' dignity. 9. Don't try 'winning' an argument. 10. Be friendly, no ma8er how angry the other person may be. 11. Reach common ground as soon as possible. 12. Get others to think your conclusion is their own. 6 Ways to Win Any Argument 1. Know your facts 2. Be ready to see the other person s perspec3ve. 3. If you can t be open-minded, at least seem that way. 4. Keep your emo3ons under control. 5. Remain hopeful that the argument can be resolved. 6. Respect your Not for opponent. reproduc1on or use without the expressed wri8en permission of mmcdonald@nselder.org 6

7 Winning Over Opposi1on ENGAGEMENT OF THE COMMUNITY An effec1ve community approach brings together clients and professionals with differing perspec1ves and exper1se, a team that understands their individual roles and how the roles of others can be u1lized to complement the process. Result of Collabora1ve Work Individual Community mmcdonald@nselder.org 7

8 Resources Facebook groups: Hoarding Task Force Network The Clu8er Movement Individual Support The Clu8er Movement Family Support Everything I learned about Empathy, Empowerment, and Engagement, I learned on the way to OZ. mmcdonald@nselder.org 8