JACK GILBERT SUSAN GUZZETTA LEADERSHIP, ORGANIZATIONAL ETHICS, PERSONAL INTEGRITY, ETHICAL WISDOM SM PROFESSIONAL SPEAKERS FOR ALL OCCASIONS

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1 LEADERSHIP, ORGANIZATIONAL ETHICS, PERSONAL INTEGRITY, ETHICAL WISDOM SM Dr. Jack Gilbert is a clinical associate professor and director of the Masters of Healthcare Innovation Program at Arizona State University. He is a noted expert in organizational and personal integrity and an award winning author, presenter, and consultant. His latest book, Strengthening Ethical Wisdom was published in 2007 by the American Hospital Association Press. His clients come from a broad range of industries including health care (Inova Health System, Sinai Health System, UCSD Medical Center, Sharp Healthcare), financial services (Allstate, CNA, Lloyds TSB), retail/consumer (Sears, McDonalds, WH Smith), manufacturing (MeadWestvaco, Republic Paperboard), utilities (Illinova, First Energy Nuclear Operating Company), hospitality (Sycuan Casino and Resort), and more. Jack holds his doctorate from The George Washington University where his dissertation focused on the role of ethics in decision-making. He is a fellow of the American College of Healthcare Executives and a member of the National Speakers Association. Over the course of working with hundreds of executives, business leaders, and employees, Jack has observed the phenomenon of ethical erosion. Research shows that it is the small steps and small decisions that lead individuals and their organizations into ethical conflicts, a slippery slope that can ultimately undermine the organization s viability and credibility. He provides his clients with thought-provoking examples of ethical challenges and the concrete steps that individuals and organizations can take to encourage an environment where strong ethics tapping latent wisdom flourish. I still hear rave reviews from my colleagues about your morning session on the everyday erosion of personal and organizational ethics you did a remarkable job of addressing a potentially dry and somber topic with great humor, sensitivity, and business relevance. Douglas Cropper EVP, Inova Health System (now CEO Genesis Health System) 1

2 TOPICS Destructive Unethical Acts: An Earthquake With Quiet Beginnings It started with Enron; now, each day brings headlines of more corporate scandals. What is going on? And, more importantly, what can you do to prevent it from happening in your organization? In this presentation, you will learn: How to reveal and leverage unethical acts in your organization, however small; How to identify the weak spots in your organization where ethical erosion may be happening; The roles of leadership in building an ethical environment, from the top to the bottom of the organization; The three major cultural disciplines necessary to sustaining an ethical organization. Keeping Your Personal Integrity... And The Job You Want We face them every day: the small decisions that require a little lie, or the request to ignore an action. How can we deal with these ethical dilemmas? How can we help our organization to do the right thing? How can we feel good about ourselves in the process? In this presentation, you will learn: The four leading assumptions about what we can and cannot say at work; What the risk is to the organization when ethical dilemmas are not confronted; What we give up when we don t speak up. Celebrating Ethics: An Appreciative Inquiry With the unrelenting focus on what is unethical in business and other parts of life it is easy to forget that there are organizations and people within them making a positive difference every day through ethical behavior. In this presentation when, as we celebrate the good, you will learn: The lessons to draw from organizations where ethical behavior flourishes; How we can each celebrate ethical behavior where we work; The roles of leadership in celebrating ethical behavior. Ethical Customer Relationships: The Building Blocks We strive to provide the best service for our customers and clients. And at times we may feel difficulty in serving the needs of customers and clients and at the same time meeting the needs and limitations of our own organization This presentation will explore the essence of ethical customer relationships and provide practical tips on how to sustain those relationships, reconciling commitments that may appear to be in conflict. In it you will learn: The four things customers expect most from an ethical relationship; How to set the foundation for an ethical relationship; The role of leadership in supporting ethical customer relationships. Additional Presentations: Inconsistency, Autonomy and Erosion: A Recipe for Ethical Disaster Ethics as Conversation: What s On Your Organization s Agenda This Week? Ethics for Ethical People: Using the Ceiling as a New Floor 2

3 CLIENT LIST Allstate Insurance AT Kearney CNA Insurance Illinois Power Lloyds TSB MeadWestvaco Republic Paperboard Sears Roebuck Sinai Health System Sycuan Resort and Casino University of California San Diego Extension W.H. Smith 3

4 TESTIMONIALS If leadership development is an important objective in your organization, Dr. Jack Gilbert needs to be on your very short list of speakers! He is the most provocative, thoughtful, and entertaining speaker on the subject of leadership that I know. Versant s 2013 Client Conference addressed in depth the critical importance that leadership at all levels - must play in developing and sustaining professional healthcare s capacity to provide safe, efficient patient care. Dr. Gilbert s keynote address, titled Strengthening Ethical Leadership: Doing The Right Thing Everywhere, Every Day was incredibly powerful and inciteful. It set the tone for our conference. Unlike many keynote speakers, Jack listened carefully to us, embraced our conference theme, and created a powerful message uniquely tailored to address and reinforce our conference goals. He is extremely charismatic and is a master at communicating his message in an entertaining and personal way, with appropriate and effective use of humor. No podium is necessary for Dr. Gilbert. He joined our 200+ conference participants on the floor and engaged them in a wonderful participatory discussion. For Dr. Gilbert, leadership is not a theoretical concept. He captures the essence of leadership and communicates useful leadership concepts to audiences who need to hear his message; the presence or absence of leadership is directly related to both the organization s and the individual s ethical stance. For Dr. Gilbert, the organization and each individual within that organization must understand the role that ethics play in defining, guiding, and sustaining leadership. He provided us with profound examples from health care, aerospace, and other professions where ethical erosion and the concept of creeping normalcy resulted in serious safety breaches. Most powerfully, he linked the concepts of ethical erosion and creeping normalcy to the difficult patient safety issues we are experiencing throughout healthcare today. Dr. Gilbert has a unique ability to address difficult, sensitive, and important subjects with candor, respect, and humor. Your audience will be profoundly moved and engaged should they have the opportunity to enter a discourse with Dr. Gilbert. More importantly, they will leave with a clear roadmap on how they can acknowledge, develop, and succeed as a leader at all levels within the organization! Larissa Africa, MBA, BSN, RN Versant Holdings, LLC 4

5 TESTIMONIALS I still hear rave reviews from my colleagues about your session on the everyday erosion of personal and organizational ethics... you did a remarkable job of addressing a potentially dry and somber topic with great humor, sensitivity, and business relevance. Douglas Cropper EVP Inova Health System Jack has been a trusted advisor and partner in helping shape, and coach, an organizational change effort that has significantly increased our ability as an organization to meet the kinds of challenges we face on a daily basis. Jim McGrane CIO MeadWestvaco Corporation Jack has the unique ability to engage all of the key leaders in a business and help them to see how they impact the organization, both positively and negatively. Jeff Dutton Republic Paperboard Jack was fabulous humorous, great presentation style, good interesting exercises, very gracious. This presentation was very important to my job experience. He was fantastic! Excellent and motivates also! Fun! Participants Healthcare Executive Leadership Program University of California at San Diego Extension Jack s knowledge, insights and practical approach to the question of organizational ethics were tremendous. Kay Zurn Chief Marketing Officer Bioelectric Medical Solutions, Inc. Jack s presentation style and passion for the subject created a wonderful environment for self-exploration. Maggie Pound HR Connectors Jack was able to present an important, multifaceted topic in a very clear and concise manner, bringing many thought-inspiring perspectives to the discussion. Jack s knowledge of the subject matter and delivery style made it an enjoyable and productive session. Mike Cono Planning and Analysis Kaiser Permanente Very applicable and practical and fun. Made us think thanks. The best session this entire congress!! Great presentation! Attendees 2005 Congress of American College of Healthcare Executives 5