Communicating in a Global World: Guiding Students to become Globally Competent. Kristian Contreras Baylee Richards
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1 Communicating in a Global World: Guiding Students to become Globally Competent Kristian Contreras Baylee Richards
2 Objectives Identify trends amongst college students Understand the relationship between one s cultural lens and how we build relationships Define communication in the lens of a global society Recognize next steps in building upon best practices in advisement
3 Today s American College Student 15 million students 4,600 institutions Private vs. Public Decline in year olds More women are coming to campus Post 9/11 GI Bill Global Reach Pew Research Center, 2010
4 Millennials in HED Represent an array of racial and ethnic identities a spectrum of socioeconomic statuses support for freedom of gender and sexual identity expression change social justice oriented vocal political hungry
5 At a Glance International (Non-Resident Alien) 16.4% American Indian or Alaska Native 0.3% Asian 11.4% Hispanic/Latino 6.5% Unknown 1.2% Black 6.5% Two or more races 0.3% White 51.4%
6 Communicating in a Global World
7 This lens can be shaped by: Family Friends Community Work experience Educational Experience Religion The 20/20 Experience
8 Defining Intercultural Conflict Intercultural conflict involves varying degrees of biased intergroup perceptions and attributions in assessing what transpires in an ongoing conflict episode. Root of intercultural conflict: emotional frustrations mismatched expectations
9 Intercultural Conflict as a Process Continued engagement in inappropriate or ineffective manner Different expectations concerning appropriate or inappropriate conflict behavior in a conflict scene. Distorted perceptions Bias Damaged trust and respect Ting- Toomey & Oetzel, 2001
10 Fertilizer and Fruit Rigid ethnocentrism leads Ethnocentrism to a superior view of Ethnocentrism refers to our tendency defining to interpret the in-group s and evaluate dissimilar others behaviors way using of doing our things own as cultural standards. civilized and the outgroup s way of doing things as backward Stereotypes Refer to the mental pictures we have about a large group of individuals and the exaggerated generalized statements that we use to categorize them.
11 Identifying Tools Identify Intercultural Conflict Behavior and Outcomes: Appropriateness Effectiveness/Satisfaction Productivity Ting-Toomey, Stella, et al. Managing Intercultural Conflict Effectively: A Culture-Based Situational Model: p61. California, Sage Publications, 2001.
12 In Context How would you describe your relationships with advisees? Despite best practices, we do not live or work in a perfect world. How do students understand the process of advisement? Who comprises their network? What are their expectations? Students are likely to Navigate academia on their own after first conducting their own research Miscommunication, triggers, and tone as a result of Intercultural Conflict lead to minimal to no contact
13 Student Voices Second Year Student Biomedical Sciences Amicable Relationship = Best Communication Easy Answers Third Year Student Engineering Nameless In Person Conversations Preferred Harsh Directives
14 Student Voices: Triggers Feels guided Supported and motivated Easily accessible Appreciates direction Relatable Not heard Misunderstood Directive vs. Cooperative Identity Not Recognized First Generation Student Female Minority Familial Obligations
15 Ask yourself Are my behavior and intentions clearly understood? Are we working towards the same goals? Why or why not? How do I feel? How do my advisees feel? Is everyone being heard? Does everyone feel that they have a say in the situation? Ting-Toomey, Stella, et al. Managing Intercultural Conflict Effectively: A Culture-Based Situational Model: p61. California, Sage Publications, 2001.
16 Interventions Addressing triggers Designing neutral conversations Show vs. tell Deconstruct vs. Dismiss Empathize vs. sympathize Validate Homework Mutual Independence Story Telling/Assumptions Time
17 Everyone is a Stakeholder
18 A Foundation of Excellence UB 2020 Finish in Four Students need to feel comfortable seeking help and guidance If they re not knocking down your door, keep it open to: Students Departments and Offices Community Partners
19 Questions?
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