FIRESTORM FOUNDERS FORUM ARE YOU REALLY PREPARED TO RESPOND TO AN ACTIVE SHOOTER?

Transcription

1 FIRESTORM FOUNDERS FORUM ARE YOU REALLY PREPARED TO RESPOND TO AN ACTIVE SHOOTER? 1

2 FIRESTORM firestormsolutions Hashtag for this session #CRISISCOACH 2

3 FIRESTORM TRANSFORMS CRISIS INTO VALUE Firestorm empowers you to manage risk and crises. Firestorm expertise is: Crisis Management, Critical Decision Support, Crisis Communications, Crisis Public Relations, and Consequence Management.

4 DISCLAIMER This presentation is not complete without the accompanying oral comments and discussion. Any work product provided by Firestorm must be read in conjunction with all guidance given by national, regional and local authorities, as well as your company s personal counsel. Moreover, the information given and comments made in this webinar should not be interpreted as legal advice or legal opinion.

5 FIRESTORM FOUNDERS Suzy Loughlin Harry Rhulen GUEST PANELIST Paul Marshall Program Manager Active Shooter Division McGowan Program Administrators Jim Satterfield 5

6 IS IT A PROBLEM? 6

7 ACTIVE SHOOTER / BEHAVIORS OF CONCERN WHAT COMES TO MIND? 7

8 VIOLENCE: CONCERNED? IS VIOLENCE INCREASING? 8

9 HOW DO YOU KNOW, IF YOU ARE READY? ASSESSMENT? / PLAN? /TRAINING? / INSURANCE? 9

10 WHAT DO YOU NEED TO KNOW AND DO: BEFORE? DURING? AFTER? 10

11 WHAT HAPPENS ONCE A WARNING IS TRIGGERED? What is the protocol for reporting an observed threat or behavior of concern? Do You know? Do your people? Where does the report go to? Does it depend on the type of threat? What do they do with it? Has the process been tested?

12 SECONDS AND MINUTES COUNT When you are prepared, you gain something valuable the time to respond effectively. 12

13 HOW DO YOU KNOW, WHAT YOU DON T KNOW? 13

14 INTELLIGENCE NETWORK? 14

15 PEOPLE DON T JUST SNAP There are warning signs, red flags, cues, signals but often they are not typically of a serious nature, so they don t get reported. 15

16 BEHAVIORAL SNAPSHOT: BEHAVIORS OF CONCERN Behaviors Family Acts of insubordination Suspected/Domestic Abuse Access to /possession/use of firearms Change in status: marital/child custody/financial Takes criticism poorly - Can t let it go Multiple losses Files many complaints/grievances Dramatic change in work performance Consistent poor work relationships Preoccupation with employer policies & proceduresperceived to be unfair Inflexible to change; demanding others change Sends concerning s/texts; makes concerning phone calls Direct/indirect threating comm. verbal statements, drawings, or Behaviors Social/Peer writings with violent themes History of violence or anger Acts of harassment/sexual harassment and/or intimidation Substance abuse impacting job SUBJECT Poor hygiene/physical decline URGENT Brandishing weapon Direct threat of violence Fighting that did/could have resulted in serious injury Severe destruction of property Severe rage for seemingly minor reasons Self-injurious behavior or threats of suicide Stalking/cyber stalking Terminated Subject seen on premises Attempted suicide Violation of Order of Protection Urgent Psychological Family Protective Factors: Family/Friends Community involvement Financial Security Takes/respects responsibility Interests outside work Positive coping skills Social/Peer: Holds a grudge Odd erratic behavior Social withdrawal Identification with gangs Angry/threatening statements on social media Name calling/abusive language History of poor response to limit setting/rules/regulations Psychological Paranoid thoughts/feelings of persecution Delusional thinking Poor coping skills Excessive feelings of isolation or being alone; hopelessness Excessive feelings of rejection/ shame Sense of entitlement Suicidal/homicide thoughts Mood disorder Preoccupation with weapons Fascination with violent fantasy or ideation Pattern of under-controlled anger Pattern of over-controlled anger 16

17 BEHAVIORAL RISK & THREAT ASSESSMENT PROGRAM COMPONENTS Awareness Training Intelligence Network Central Repository Train on what to look for The BERTHA Plan Create an environment of see something, say something

18 BEHAVIORAL RISK & THREAT ASSESSMENT PROGRAM COMPONENTS Awareness Training Intelligence Network Central Repository The BERTHA Plan Anonymous reporting Social media monitoring Standard reporting methods Pre-screening / background checks Key metrics

19 BEHAVIORAL RISK & THREAT ASSESSMENT PROGRAM COMPONENTS Awareness Training Intelligence Network Central Repository The BERTHA Plan All tips/reports are logged into a Central Repository that triggers an immediate notification to the core TMT/HR representative tasked with reviewing all tips/reports.

20 BEHAVIORAL RISK & THREAT ASSESSMENT PROGRAM COMPONENTS Awareness Training Intelligence Network Central Repository The BERTHA Plan 1 Tip/Report Intake and Initial Risk Categorization 2 TMT Actions - Screening 3 Action and Monitoring Plan 4 Sign Off and Record Keeping

21 WORKPLACE VIOLENCE PREVENTION PROGRAM: BERTHA FRAMEWORK AND PLAN Tip/Report Intake & Initial Risk Categorization BERTHA Framework & Plan A W A R E N E S S Intelligence Network Anonymous Reporting Monitoring Actionable Intelligence (Social Media) Call Center Reporting Staff Reporting Pre-screening & Background Checks Key Metrics (Performance / Absenteeism) TMT Actions (Investigation & Behavioral Risk Screening) BERTHA Plan TMT Action & Monitoring Plan (Case Management) Additional Dimensions - WPV Program TMT Sign Off & Record Keeping (Central Repository) HR Policy & Procedures Emergency Response Protocols & Plans Security Assessment & Plans

22 ACTION & MONITORING PLAN All risks levels will require a written Action and Monitoring Plan be developed and implemented to minimize potential harm. Guarded Risk Level- The available information suggests risk of violence is non-existent or very low. Elevated Risk Level -The available information suggests that, although there is no indication of urgent or imminent risk at the current time, violence potential cannot be ruled out. Severe Risk Level - The available information suggests there is a heightened and probable risk of violence occurring within the foreseeable future, and in consideration of contextual triggering events. Imminent Level- The available information suggests that an emergent situation is at hand requiring immediate security actions to keep the workplace safe. 22

23 RECOMMENDATIONS INSURANCE A C T I O N BEHAVIORS OF CONCERN ANONYMOUS REPORTING THREAT ASSESSMENT AWARENESS INVOLVEMENT INTELLIGENCE NETWORK SUPPORT MONITORING TRAINING

24 NEXT STEPS PREDICT: PLAN: AWARENESS & PREVENTION TRAINING ESTABLISH INTELLIGENCE NETWORK DEVELOP WORKPLACE VIOLENCE PREVENTION PROGRAM DEVELOP EMERGENCY RESPONSE PROTOCOLS PERFORM: CRISIS STOP ANALYSIS OF DEADLY WEAPON/ACTIVE SHOOTER INSURANCE AND CURRENT RESPONSE PLANS CUSTOM STRESS TEST YOUR PLAN 24

25 WHAT NEXT? DOWNLOAD THE BRIEF Easy Access: Firestorm Founders Insights Are You Really Prepared to Respond to an Active Shooter? Firestorm.com/briefs

26 FINALTHOUGHTS: ARE YOU READY? ARE YOU SURE? HOW DO YOU KNOW? We You Can. 26

27 FIRESTORM.COM (800) This document Copyright 2016, Firestorm. For a presentation of this or a like webinar for your organization, please contact us. 27