Fasten Your Seatbelts: Handling a Crisis Head On
|
|
|
- Erik Osborne Walton
- 6 years ago
- Views:
Transcription
1 Fasten Your Seatbelts: Handling a Crisis Head On
2 BE CAREFUL WHAT YOU ASK FOR
3 hamlincommunications.com
4 hamlincommunications.com
5 hamlincommunications.com
6 hamlincommunications.com
7 DON T UNDERESTIMATE THE CUSTOMER
8 hamlincommunications.com
9 hamlincommunications.com
10 hamlincommunications.com
11 hamlincommunications.com
12 SECURITY FIRST?
13 hamlincommunications.com
14 hamlincommunications.com
15 EXERCISE: WHAT KEEPS YOU UP AT NIGHT?
16 WHAT THE PUBLIC WANTS: To feel informed Not left in information vacuum To be able to make sense of the situation To decide on actions to take hamlincommunications.com
17 CASE STUDY: EQUIFAX
18 EQUIFAX hamlincommunications.com
19 hamlincommunications.com
20 CASE STUDY: NETFLIX
21 hamlincommunications.com
22 hamlincommunications.com
23 CASE STUDY: WELLS FARGO
24 hamlincommunications.com
25 PREPARE. PREPARE. PREPARE.
26 FOUR STAGES OF A CRISIS: 1. Readiness 2. Response 3. Reassurance 4. Recovery hamlincommunications.com
27 STAGE 1: READINESS 1. Anticipate potential crisis and prioritize 2. Identify affected stakeholders 3. Prepare for controversial issues Media outreach Videos Blogs 4. Holding statements 5. Key messages hamlincommunications.com
28 HOLDING STATEMENT 1. What is a holding statement? Allows you to control the narrative Communicates awareness and action Establishes organization as THE resource for reliable and confirmed information Creates hashtag if needed hamlincommunications.com
29 HOLDING STATEMENT EXAMPLE We are aware of the protest being held at our location in Raleigh. We are in the process of understanding the participants concerns and identifying how we can engage with them. hamlincommunications.com
30 KEY MESSAGES 1. Explain the situation 2. Take responsibility 3. Apologize/communicate compassion for those impacted 4. Provide confirmed details 5. Outline next steps hamlincommunications.com
31 EXERCISE: MESSAGE DEVELOPMENT
32 SOCIAL MEDIA AND CRISIS
33 SOCIAL MEDIA & THE NUMBERS: 25% Verified journalists on Twitter 59% Journalists on Twitter 53.9% Journalists who use Twitter regularly hamlincommunications.com
34 BEFORE CRISIS STRIKES: Develop strong social media presence Monitor conversations Identify crises in the making o Customer complaints o Stakeholder concerns o Activists Develop workflow for trigger points Plan on social media presence during potential crises hamlincommunications.com
35 MONITORING SOCIAL MEDIA: Appropriate Inaccurate Low Risk High Risk hamlincommunications.com
36 BEFORE A SOCIAL MEDIA CRISIS: 1. Identify roles 2. Develop templates 3. Write pre-approved blogs and tweets 4. Identify tone hamlincommunications.com
37 SOCIAL MEDIA IN A CRISIS: 1. Claim the crisis 2. Post holding statement 3. Show empathy & apologize 4. Create hashtag 5. Pause scheduled posts 6. Don t engage crazy 7. Know when to take it offline 8. STAY ENGAGED hamlincommunications.com
38 hamlincommunications.com
39 hamlincommunications.com
40 hamlincommunications.com
41 EXERCISE: SOCIAL MEDIA STRATEGY
42 PREPARE WITH A PLAN
43 KEY ELEMENTS: 1. Intro 2. Activation 3. What defines a crisis 4. Crisis team 5. Roles and responsibilities 6. Social media procedures 7. Approved spokespeople 8. Step-by-step procedures hamlincommunications.com
44 OTHER ELEMENTS: 1. Crisis-specific messages and statements 2. Backgrounders 3. Bios 4. Social media accounts; passwords 5. Contact lists 6. lists hamlincommunications.com
45 OTHER CONSIDERATIONS: 1. Dark page 2. Media training 3. Employee communication before a crisis 4. Recording of all actions 5. Evaluation 6. Follow up 7. Ongoing changes 8. Practice. Practice. Practice. hamlincommunications.com
46 EXERCISE: 10-STEP CRISIS CHECKLIST
47 CRISIS RESPONSE IN 10 STEPS 1. Activate crisis team 2. Launch holding statement 3. Pause scheduled social media posts 4. Gather confirmed information 5. Identify key stakeholders 6. Develop key messages 7. Communicate with employees, board members, elected officials 8. Identify and launch traditional and social media communication 9. Monitor traditional and social media 10. Provide timely and ongoing updates hamlincommunications.com
48 MEDIA RELATIONS AND CRISIS
49 BEFORE A CRISIS Build strong relationships with media BEFORE a crisis strikes Hold media orientations Train approved spokespeople Educate your team on importance of media in a crisis Practice hamlincommunications.com
50 THE INTERVIEW Prepare key messages Anticipate difficult questions Own the incident Exhibit leadership Discuss only confirmed information Post link to interview on social media (Only if it s a good one.) Provide solutions or action for those affected hamlincommunications.com
51 THE QUESTIONS IN INTERVIEW 1 YES What happened What are you doing about it NO Why did it happen Who is to blame hamlincommunications.com
52 CASE STUDY: CARNIVAL CRUISE LINES
53 hamlincommunications.com
54 SPOKESPERSON DOs and DON Ts DO Be honest Keep tone consistent with crisis Show compassion Make eye contact Stay on message Focus on What, When & Where Keep it simple Be aware of the backdrop hamlincommunications.com
55 CASE STUDY: MMA RAILWAYS
56 MMA RAILWAYS hamlincommunications.com
57 SPOKESPERSON DOs and DON Ts DON T Lie Blame employees Blame customers Refuse to apologize Read a statement Speculate Repeat negatives hamlincommunications.com
58 Fasten Your Seatbelts: Handling a Crisis Head On
May 16, Day of Action. Toolkit
May 16, 2018 Day of Action Toolkit More than 400 counties across 43 states have passed a resolution or proclamation to join Stepping Up States with county resolutions Counties with resolutions No resolutions
Media Crisis Handbook
Media Crisis Handbook An effective media crisis plan is based, first and foremost, on the principles of truth, transparency, and sincerity. Nothing in your club s media crisis plan should compromise, or
Communicating About Ebola: A Guide for Leaders. Produced by the Pan American Health Organization
Communicating About Ebola: A Guide for Leaders Produced by the Pan American Health Organization Communicating About Ebola: A Guide for Leaders Pan American Health Organization/World Health Organization
ONLINE BRANDING GUIDE
ONLINE BRANDING GUIDE American Academy of Dental Sleep Medicine Online Branding Guide Page 1 Table of Contents Introduction Page 2 Using the Toolkit Page 2 AADSM Membership Certificate Page 2 Website Materials
support support support STAND BY ENCOURAGE AFFIRM STRENGTHEN PROMOTE JOIN IN SOLIDARITY Phase 3 ASSIST of the SASA! Community Mobilization Approach
support support support Phase 3 of the SASA! Community Mobilization Approach STAND BY STRENGTHEN ENCOURAGE PROMOTE ASSIST AFFIRM JOIN IN SOLIDARITY support_ts.indd 1 11/6/08 6:55:34 PM support Phase 3
Leading Through Crisis. Communications Approaches to Protect Your Chapter
Leading Through Crisis Communications Approaches to Protect Your Chapter Courage is not simply one of the virtues, but the form of every virtue at the testing point. - C.S. Lewis Put another way: Crisis
Transparent Communication Strategy for Infection Prevention and Control
Transparent Communication Strategy for Infection Prevention and Control Rita Owsiak, MS, MT(ASCP), CIC September 29, 2017 Patient Safety Academy Maine Center for Disease Control and Prevention 1 Abstract
Disclosures. Introduction The Bone Crisis. Presentation Outline 12/1/17
Disclosures Building and Translating Evidence-Based Nutrition and Bone Research into Policy and Public Health Messaging Taylor C. Wallace, PhD, CFS, FACN Think Healthy Group & George Mason University George
Fundraiser How-to Guide
Fundraiser How-to Guide We are proud to partner with you for your upcoming fundraiser. This guide represents best practices we ve found for planning an emcookies fundraiser. It includes information about
Shenandoah Area Council, BSA Issues and Crisis Communications Plan
Shenandoah Area Council, BSA Issues and Crisis Communications Plan Unit Edition Prepared by Council Risk Management Committee August 2014 1. Introduction The Boy Scouts of America (BSA) creates programs
LITTLE LEAGUE MARKETING AND COMMUNICATIONS. New District Administrator Training 2018
LITTLE LEAGUE MARKETING AND COMMUNICATIONS New District Administrator Training 2018 Session Goals 1. Provide overview of why marketing and communicating Little League is important 2. Understand your role
Pink Is Not Enough Breast Cancer Awareness Month National Breast Cancer Coalition Advocate Toolkit
Pink Is Not Enough National Breast Cancer Coalition Advocate Toolkit 2 INTRODUCTION Awareness of breast cancer is at an all-time high. Yet breast cancer still kills almost as many Americans each year as
What Should You Say (and Do)? Crisis Communications
What Should You Say (and Do)? Crisis Communications April 26, 2018 Presented by NP Strategy Erin Sanders Senior Communications Advisor (704) 575-2549 erin@npstrat.com Recent Crises Who-Would-Have-Thought
Mental Health Charter for Sport and Recreation The next steps
Mental Health Charter for Sport and Recreation The next steps As a signatory of the Mental Health Charter for Sport and Recreation we are committed to taking action across the following six areas: 1. Use
HEARING CONSERVATION CHECKLIST
HEARING CONSERVATION CHECKLIST USE CHECKLIST TO EVALUATE YOUR HEARING CONSERVATION PROGRAM Here s a Checklist you can adapt and use to evaluate your own hearing conservation program. You should be able
Summary of Board Member Responsibilities
This is a professional commitment and as DMAW is a volunteer driven organization, board members must be committed to the success and growth of the organization. Serving on the board is a great opportunity
Working with the Community to improve service delivery: Roath is Rubbish. Dr Claire Cutforth Cardiff Council
Working with the Community to improve service delivery: Roath is Rubbish Dr Claire Cutforth Cardiff Council Overview Case Study Roath is Rubbish How a negative became a positive Keep Roath Tidy How groups
EVENT PLANNING 06.15
EVENT PLANNING 06.15 Our City strives to meet the needs of all residents who choose to call Orlando home. To do this, I have made it a priority for the Neighborhood Relations team to organize, support,
THE END OF ALZHEIMER S STARTS WITH YOU
THE END OF ALZHEIMER S STARTS WITH YOU 2016 TEAM CAPTAIN GUIDE Your guide to recruitment and fundraising success 800.272.3900 alz.org/walk THANK YOU FOR STEPPING UP AS A TEAM CAPTAIN The end of Alzheimer
Workplace Partnership for Life Hospital Campaign
Workplace Partnership for Life Hospital Campaign Tuesday, October 25 2:30 3:30 p.m. ET Call in: 888-989-4618 Passcode: WORKPLACE WPFL Learning Series Opportunity October 25, 2011 Our Agenda Welcome and
CAMPUS MARTIUS DETROIT
CAMPUS MARTIUS DETROIT Monday, June 12, 2017 #BlueMondayMensHealth MIU Men s Health Foundation www.bluemondaymenshealth.org Contact: Courtney Cholody 313-407-4679 info@miumenshealthfoundation.org Blue
KIRKPATRICK APPROACH TO EVALUATING AND SELECTING OUTSOURCED AND OFF-THE-SHELF TRAINING
KIRKPATRICK APPROACH TO EVALUATING AND SELECTING OUTSOURCED AND OFF-THE-SHELF TRAINING Dr. Jim Kirkpatrick and Wendy Kayser Kirkpatrick Tuesday, June 19, 2018 Training Magazine Network Job Aid: Questions
Prepare & Respond. Tips for how individuals, groups and communities can use Facebook before, during and after disasters
Prepare & Respond Tips for how individuals, groups and communities can use Facebook before, during and after disasters Help your community with READINESS Support and organize RESPONSE AND RELIEF initiatives
Action plan template for national governing bodies of sport
Mental Health Charter for Sport and Recreation The next steps Action plan template for national governing bodies of sport As a signatory of the Mental Health Charter for Sport and Recreation we are committed
Our goal is to raise awareness and break down the stigma surrounding mental health.
We are inviting Canadians to Be a Part of Something Bigger and to join us on June 24 th, 2018 for the Ride Don t Hide event. This Toolkit has been designed to give you the tools to support you as you build
Advocacy & Asthma Tools and Tips to get you started
Advocacy & Asthma Tools and Tips to get you started PRESENTER Tonya Winders, MBA President & CEO Allergy & Asthma Network Learning Objectives Attendees will learn current federal advocacy issues relevant
POD RISK COMMUNICATION. How to help ensure that your emergency message is RECEIVED UNDERSTOOD and ACTED UPON!
POD RISK COMMUNICATION How to help ensure that your emergency message is RECEIVED UNDERSTOOD and ACTED UPON! What Does the Public Want to Know about Infectious Disease Threats? How worried should they
RISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics.
RISK COMMUNICATION FLASH CARDS Quiz your knowledge and learn the basics http://www.nmcphc.med.navy.mil/ TOPICS INCLUDE: Planning Strategically for Risk Communication Communicating with Verbal and Nonverbal
National Press Club Survey Results September In partnership with:
National Press Club Survey Results September 2011 In partnership with: Index Methodology & Sampling realisation Engagement Summary Results Conclusions Slide 2 Index Methodology & Sampling realisation Engagement
Health Center Advocacy Education Session
Health Center Advocacy Education Session Dorian A. Wanzer, MPA Grassroots Advocacy Manager, Outreach & Communications National Association of Community Health Centers dwanzer@nachc.org 202-331-4612 Agenda
Meals on Wheels and More COMMUNITY ENGAGEMENT PLAN
COMMUNITY ENGAGEMENT PLAN 2012 2013 About North York Central Meals on Wheels Inc. was founded in 1969 by members of Newtonbrook and Forest Grove United Churches. The actual meal delivery grew from 3-5
New World Kirkpatrick Levels 1 and 2: Powerful Components Not to Overlook
Trademark and Copyright Warning Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication
Fall Membership Campaigns
Fall Membership Campaigns 2017-2018 Chapter Contest: SGMP My Professional Home About the Campaign This campaign is a fall membership recruitment campaign with rewards that are conferred on chapters. The
Mental Health Charter for Sport and Recreation The next steps Action plan February 2016 (v2)
Mental Health Charter for Sport and Recreation The next steps Action plan February 2016 (v2) As a signatory of the Mental Health Charter for Sport and Recreation we are committed to taking action across
CONGRESSIONAL CHECK UP
CONGRESSIONAL CHECK UP A Guide to Physician Advocacy Make Your Voice Heard As a physician, resident or medical student it s imperative members of Congress hear from you while they create, debate and enact
KIRKPATRICK TRAINING EVALUATION DOESN T HAVE TO BE AS FORMAL AS YOU THINK
KIRKPATRICK TRAINING EVALUATION DOESN T HAVE TO BE AS FORMAL AS YOU THINK Wendy Kirkpatrick and Jim Kirkpatrick, PhD Thursday, January 11, 2018 Training Magazine Network Trademark and Copyright Warning
Pandemic Influenza Communications Exercise
Pandemic Influenza Communications Exercise Bryna Brennan Special Advisor, Social and Media Communication Adapted from materials from the US Department of and Human Services Issue If the news tomorrow is
Leader Training Video Outline
Download this document from the LeaderZone Library at www.divorcecare.org/leaderzone. Leader Training Video Outline Use these pages to take notes while viewing the DivorceCare Leader Training Video. You
Benchmarks 4th Grade. Greet others and make introductions. Communicate information effectively about a given topic
Benchmarks 4th Grade Understand what it means to be a 4-H member Participate in 4-H club meetings by saying pledges, completing activities and being engaged. Recite the 4-H pledge from memory Identify
Heart Disease and Stroke. You re the Cure. You re the Cure A Guide for Advocates
Heart Disease and Stroke. You re the Cure. You re the Cure A Guide for Advocates Contents 3 AHA Mission Statement 3 Overview: You re the Cure Advocate and Contact Information 4 Ways to Get Involved 5 How
School Employee Health and Well-being Needs and Interest Survey
School Employee Health and Well-being Needs and Interest Survey This is an anonymous survey to better understand the specific health and well-being needs and interests of all school staff. We are seeking
J O I N U S I N # L E T S T A L K A B O U T N E T S
W O R L D N E T C A N C E R D A Y, N O V E M B E R 1 0 2 0 1 8 C A M P A I G N T O O L K I T J O I N U S I N 2 0 1 8 # L E T S T A L K A B O U T N E T S www.unicornfoundation.org.au TABLE OF CONTENTS
ZERO SUICIDE WORKFORCE SURVEY
ZERO SUICIDE WORKFORCE SURVEY The Zero Suicide Workforce Survey is a tool to assess staff knowledge, practices, and confidence. This survey is part of our organizational mission to adopt a system-wide
EI13 MANAGING SEIZURES POLICY
EI13 MANAGING SEIZURES POLICY 1. Policy Statement 1.1 Epilepsy Ireland recognises that seizures will occur during the course of our daily work with service users due to the nature of the work of the organisation.
Tips and Tricks. Look inside for valuable information to help you engage in your most successful local fundraiser.
Tips and Tricks Look inside for valuable information to help you engage in your most successful local fundraiser. 1 YOU CAN WIN! 2 Choose Your Event Type The Answering TTP community is fundraising together
Challenging Medical Communications. Dr Thiru Thirukkumaran Palliative Care Services Northwest Tasmania
Challenging Medical Communications Dr Thiru Thirukkumaran Palliative Care Services Northwest Tasmania What are the common Challenging situations? Common Challenging situations Handling difficult questions
Suicide Prevention Dutch Railways. June 2013 Paris RESTRAIL 1
Suicide Prevention Dutch Railways June 2013 Paris RESTRAIL 1 Outline presentation Dutch Railways History programme Facts and figures Starting points programme Media and communication starting points Technical
What is the SOLdier youth team? SOLdier team members take action by: Responsibilities of SOLdier youth team: Rewards of Serving as a SOLdier:
What is the SOLdier youth team? SOLdiers are a group of talented young leaders, ages 12-17, who will join Saving Our Legacy (SOL): African Americans for Smoke-Free Safe Places (efforts in education, policy,
A Positive Strength- based Approach to Care Coordination
A Positive Strength- based Approach to Care Coordination Research Associate Professor, UNH Institute on Disability Director, Center for START Services Health home defined in section 2703 of the Affordable
To learn more, visit our website at Table of Contents
Team Leader: Guide About Immune Deficiency Foundation (IDF) Walk for Primary Immunodeficiency (PI) IDF Walk for Primary Immunodeficiency, an initiative of the Immune Deficiency Foundation, unites all members
BUSINESS TOOLKIT. Getting your organisation ready for Nutrition and Hydration Week
BUSINESS TOOLKIT Getting your organisation ready for Nutrition and Hydration Week In March 2016, the world s biggest focus week for nutritional care will be coming your way once again. It is your organisation
DBSA SUPPORT GROUPS: An Important Step on the Road to Wellness. We ve been there. We can help.
DBSA SUPPORT GROUPS: An Important Step on the Road to Wellness We ve been there. We can help. You Are Not Alone With more than 21 million people in the United States living with depression or bipolar disorder,
Champion for Mental Health. Voice. Value. Vigilance with Mettie Spiess, CWP. Today Is All About YOU! with. YOU as a Leader Starting
Champion for Mental Health with Voice. Value. Vigilance with Mettie Spiess, CWP A World Without Suicide Mettie Spiess, CWP Today Is All About YOU! YOU as a Leader Starting YOUR Workplace Mental Health
We cannot pretend HIV doesn t exist in our communities it does!
Aboriginal AIDS Awareness Week Activity Guide Aboriginal AIDS Awareness Week, which is scheduled every year from December 1 to December 5 beginning on World AIDS Day December 1, is an opportunity to: Increase
Mental Health Charter for Sport and Recreation
Mental Health Charter for Sport and Recreation As a signatory of the Mental Health Charter for Sport and Recreation we are committed to taking action across the following six areas: 1. Use our sport to
A healthy dose. of social media 2015 checkup. How Ohio hospitals use social channels to build relationships. Exclusive research by
A healthy dose of social media 2015 checkup How Ohio hospitals use social channels to build relationships Exclusive research by A healthy dose of social media Executive summary When hospitals need to communicate,
The Emerging Zero Suicide Paradigm Reducing Suicide for Those in Care. Julie Goldstein Grumet, PhD Mike Hogan, PhD August 28, 2014
The Emerging Zero Suicide Paradigm Reducing Suicide for Those in Care Julie Goldstein Grumet, PhD Mike Hogan, PhD August 28, 2014 Moderator and Presenters Sarah A. Bernes, MPH, MSW Research Associate,
There are four important ways in which frontline workers can work together with Peel Public Health to prevent illness due to outbreaks.
Chapter 4 Outbreaks What is an outbreak? Preparing for an outbreak Identifying an outbreak Outbreak identification process Managing and controlling an outbreak 11 steps Outbreak control measures Outbreak
Crisis Management Plan
Crisis Management Plan Response to: Contaminated Flu Shot Strain Heather Hudson Steed Johnson Katie Mchugh COMM 481 Table of Contents Purpose and Objectives..Page 1 Publics..Page 2 Procedure for Notifying
ARE YOU. Get Ready Event Guide
ready? Welcome to the Get Ready campaign. Launched in 2006, APHA s Get Ready campaign helps all Americans prepare themselves, their families and their communities for all disasters and hazards, including
Crisis Communication
Crisis Communication ACM Interactivity 2017 Panel Dora Lipper KidsQuest Children s Museum Anais Rodriguez Miami Children s Museum, Marilee Jennings Children's Discovery Museum of San Jose MaryAnn Viviano
Preparing For Pandemic Influenza: What the CDC and HHS Recommend You Can Do
Preparing For Pandemic Influenza: What the CDC and HHS Recommend You Can Do Based on current data and information from the Centers for Disease Control (CDC) and the U.S. Department Health and Human Services
September 5-7, 2018 St. Pete Beach, Florida. Building Tomorrow s Leaders Today. In the Eye of the Storm: Crisis Media Management for Executives
LEADERSHIP SUMMIT September 5-7, 2018 St. Pete Beach, Florida Building Tomorrow s Leaders Today In the Eye of the Storm: Crisis Media Management for Executives Mr. Ronnie Jones (Retired) Louisiana State
GOALS, OBJECTIVES, & STRATEGIES
GOALS, OBJECTIVES, & STRATEGIES HIGH PERFORMING ORGANIZATION Goal 1 Enhance the Bureau for Public Health s ability to function as an effective, efficient and flexible organization. a. Leadership skills
Changing the Conversation from Suicide to Suicide Prevention: A United National Campaign
Changing the Conversation from Suicide to Suicide Prevention: A United National Campaign Cheryl Sharp, MSW, ALWF, Exclusive Consultant, National Council for Behavioral Health John Draper, Ph.D., Director,
Advocacy Framework. St. Michael s Hospital Academic Family Health Team
Advocacy Framework St. Michael s Hospital Academic Family Health Team Purpose To provide a framework by which the St. Michael s Hospital Academic Family Health Team (SMH AFHT) can expand its commitment
Discussion of research uptake and impact activities and reflections from our work on unsafe abortion in Zambia Ernestina Coast & Emily Freeman
Discussion of research uptake and impact activities and reflections from our work on unsafe abortion in Zambia Ernestina Coast & Emily Freeman ESRC DFID Poverty Alleviation Conference Tuesday 9 September
Clinic Fundraiser Toolkit
2017 Clinic Fundraiser Toolkit Table of Contents 01 Overview 02 Setting up your Page 03 Managing your Page 04 Tips & FAQ 05 Social Media Guidelines 06 Sample Social Posts Clinic Fundraiser Toolkit 01 Overview
The Superhero s Guide to Compassion
The Superhero s Guide to Compassion What is compassion? 1. Awareness 2. Empathy Inquiry 3. Action A Supporting Cast Compassion Fatigue Indifference to charitable appeals on behalf of suffering people,
A STARTER BOOK OF CAMPAIGN TEMPLATES
A STARTER BOOK OF CAMPAIGN TEMPLATES by the Progressive Change Campaign Committee The following are standard templates that every campaign will need, such as ways to sign up volunteers and track contributions.
GLOBAL HEALTH BRANDING GUIDE. Branding guidelines and logos are available on the One NIHR website. Funding Statement. No No Yes (where possible)
GLOBAL HEALTH BRANDING GUIDE Branding guidelines and logos are available on the One website. Output Audio outputs radio interviews, podcasts etc. No No Yes (where Yes (where to be acknowledged verbally
#TimetoTalk CONVERSATION PACK FOR SCHOOLS
#TimetoTalk CONVERSATION PACK FOR SCHOOLS 1 #TimetoTalk TIME TO TALK DAY 2019 WILL TAKE PLACE ON THURSDAY 7 FEBRUARY This year, we want to show that there are lots of different ways to have a conversation
Chapter Affiliation Requirements Workbook
2019 Chapter Affiliation Requirements Workbook Association for Talent Development (ATD) Chapter Services Dear Chapter Leader, Welcome to the 2019 CARE Planning Workbook, a guiding tool for chapters to
Suits And SneakersTM
Suits And SneakersTM 2013, American Cancer Society, Inc. No.0063.07 1.800.227.2345 cancer.org/suitsandsneakers What is the Suits And Sneakers? The Coaches vs. Cancer Suits And Sneakers engages basketball
Treatment Approaches for Individuals with Brain Injury. Welcome!
5/10/16 Treatment Approaches for Individuals with Brain Injury www.ndbin.org 855-866-1884 Help for Today, Hope for Tomorrow. Welcome! Todays training is the last in a four part series on brain injury.
Secrets to Successful Influencer Engagement for Dynamic Twitter Chats
Secrets to Successful Influencer Engagement for Dynamic Twitter Chats Valerie Daniel, MPH, CHES (@valeriemdaniel) Health Communication Specialist, Northrop Grumman Corporation National Conference for Health
Hemophilia Patient Organization Self-Assessment
Hemophilia Patient Organization Self-Assessment Introduction Hemophilia patient organizations, like many volunteer organizations, sometimes struggle to meet the needs of the community they serve. As an
PST-PC Appendix. Introducing PST-PC to the Patient in Session 1. Checklist
PST-PC Appendix Introducing PST-PC to the Patient in Session 1 Checklist 1. Structure of PST-PC Treatment 6 Visits Today Visit: 1-hour; Visits 2-8: 30-minutes Weekly and Bi-weekly Visits Teach problem
Feed My Starving Children 2017 Community Event Join Us In Rocklin October 19-21, 2017
Feed My Starving Children 2017 Community Event Join Us In Rocklin October 19-21, 2017 Sponsorship Opportunities 3 Days Thousands of Volunteers Impacting Lives of Children Around the World www.sacfmscmobilepack.org
The Scottish Public Services Ombudsman (SPSO) British Sign Language (BSL) Plan
The Scottish Public Services Ombudsman (SPSO) British Sign Language (BSL) Plan 2018-2023 Contents Introduction... 3 Background... 3 Contact Details... 3 Executive Summary... 4 Our Commitments... 5 Next
JOB DESCRIPTION. Senior Media and Communications Officer. Date Prepared: January 2017 PURPOSE
JOB DESCRIPTION Job Title: Location: Reports to: Job Level: Senior Media and Communications Officer London Media Relations Manager Professional Prepared: January 2017 PURPOSE To support the delivery of
EveBook nt PlaTitl nnies Here
Event Planning Book Titles Here 06.15 CITY OF ORLANDO OFFICE OF COMMUNICATIONS AND NEIGHBORHOOD RELATIONS Our City strives to meet the needs of all residents who choose to call Orlando home. To do this,
Conflict It s What You Do With It!
Conflict It s What You Do With It! Luc Bégin, Ombudsman Department of Canadian Heritage Presented to: Financial Management Institute of Canada November 27 th, 2013 True or False Sometimes the best way
Awareness. Community Action. Groups in the. Awareness Phase. Action. SASA! Faith Supplementary Materials - Community Action Groups - Awareness 1
Community Action Groups in the Phase Action SASA! Faith Supplementary Materials - Community Action Groups - 1 Note: There is basic information in the SASA! Faith guide about the types of activities you
Tobacco-Free School Enforcement Guidelines
Tobacco-Free School Enforcement Guidelines Some of the most frequently asked questions about a tobacco-free school policy concern enforcement. Experience shows that policies that are clearly communicated
YC2 Is Effective in the Following Areas:
0 Youth Community Coalition Assessment The Youth Community Coalition (YC), in conjunction with the Institute of Public Policy at the, conducted a web-based survey of Coalition members to assess the benefits
MEAM Approach network communications guide
MEAM Approach network communications guide Introduction This resource provides practical advice on communications for areas in the MEAM Approach network. We hope it helps you to promote the work of your
Systemic Assessment of Sexual Issues in Individual and Couples Counseling
Systemic Assessment of Sexual Issues in Individual and Couples Counseling SexTherapy-Online Rhiannon Beauregard, MA, LMFT-S, CST Licensed Marriage and Family Therapist Certified Sex Therapist 1 About the
REQUEST FOR PROPOSALS: CONTRACEPTIVE ACCESS CHANGE PACKAGE
REQUEST FOR PROPOSALS: CONTRACEPTIVE ACCESS CHANGE PACKAGE OVERVIEW The Colorado Collaborative for Reproductive Health Equity (Collaborative), supported by the Colorado Health Foundation and Caring for
BOLT: Bulls, Owls, Lambs and Tigers -
BOLT: Bulls, Owls, Lambs and Tigers - Looking Through Your Communication Lens A presentation by: Dr. Debbie Phillips, CPM Areas of Exploration Mental Framing & The Power of Intention BOLT Communication
Creative Engagement. Out of the box ideas to excite and engage supporters on your Giving Day!
Creative Engagement Out of the box ideas to excite and engage supporters on your Giving Day! Thinking Outside The Box Don t be afraid to try new things on your Giving Day Find creative solutions to help
First Things First: Getting Started with Kirkpatrick Training Evaluation
Trademark and Copyright Warning Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication
Getting Server Ready (Bars, Restaurants etc.)
Getting Server Ready (Bars, Restaurants etc.) Alberta: Proserve - http://proserve.aglc.ca/index.aspx?tabid=1 ProServe is Alberta's liquor staff training program. It is designed to help make sure that serving
Conducting Effective Emergency Drills. Presented to SGA Emergency Management Conference March 31 April 2, 2009 New Orleans
Conducting Effective Emergency Drills Presented to SGA Emergency Management Conference March 31 April 2, 2009 New Orleans Why Test? A plan is only a stack of paper until tested Exercises can promote management
Chapter Affiliation Annual Report Workbook
2017 Chapter Affiliation Annual Report Workbook International Association of Workforce Professionals 3267 Bee Caves Road Suite 107-104 Austin, Texas 78746 info@iawponline.org Phone 1-888-898-9960 Letter
#UNITE FOR PARKINSONS A GUIDE FOR WORLD PARKINSON S DAY WEDNESDAY 11 APRIL Brought to you by
#UNITE FOR PARKINSONS A GUIDE FOR WORLD PARKINSON S DAY WEDNESDAY 11 APRIL 2018 Brought to you by CONTENTS 03 ABOUT THIS GUIDE 04 WHY UNITE FOR PARKINSON S? KEY MESSAGES 06 HOW TO GET INVOLVED VIDEOS HASHTAG
FREQUENTLY ASKED QUESTIONS ABOUT MENTAL HEALTH ADVANCE DIRECTIVES GUIDE FOR CONSUMERS
(800) 692-7443 (Voice) (877) 375-7139 (TDD) www.disabilityrightspa.org FREQUENTLY ASKED QUESTIONS ABOUT MENTAL HEALTH ADVANCE DIRECTIVES GUIDE FOR CONSUMERS What is a Mental Health Advance Directive? A
The use of Interpretive Narratives in the analysis of Project Failures. (Lynette Drevin)
Information Systems Research Methodology: From Paradigm to Practice (Roelien Goede) The use of Interpretive Narratives in the analysis of Project Failures. (Lynette Drevin) Measuring Information Security
Healthy Tracks Program Guide (Pre-Launch Testing)
Healthy Tracks Program Guide (Pre-Launch Testing) Welcome to Healthy Tracks! Healthy Tracks is a fun, year-long program where you will have access to a state-of-the-art health and wellness portal found
Joint ICTP-IAEA School on Nuclear Energy Management. 15 July - 3 August, Main Principles of Effective Stakeholder Involvement
2473-39 Joint ICTP-IAEA School on Nuclear Energy Management 15 July - 3 August, 2013 Main Principles of Effective Stakeholder Involvement B. Molloy IAEA, Vienna Austria Joint IAEA/ICTP School of Nuclear