Communication Ethics. Paper 2: Law, Ethics & Communication Chapter 16. Dr. Naveen K Mehta

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1 Communication Ethics Paper 2: Law, Ethics & Communication Chapter 16 Dr. Naveen K Mehta

2 Learning Objectives 1 Significance of ethical communication 2 Characteristics of ethical communication 3 Factors influencing ethical communication 4 Ethical dilemmas in communication 5 Guidelines to handle communication dilemma

3 Ethical Communication: Introduction

4 What is Ethical Communication? Ethics plays a crucial role in communication. The word ethics encompasses the entire spectrum of human conduct Ethical communication is fundamental to responsible thinking, decision making, and the development of relationships and communities within and across contexts, cultures, channels, and media. Ethical communication enhances human worth and respect for self and others.

5 Characteristics of Ethical Communication An ethical communication: includes all relevant information, is true in every sense and is not deceptive in any way. accurate and sincere. Avoids language that manipulates,, discriminates or exaggerates. does not state opinions as facts, portrays graphic data fairly. In a nutshell ethical communicators have a "well developed sense of social responsibility.

Advantages of Ethical Communication Advantages of Ethical Communication Ethical communication promotes long-term business success and profit.

6 Advantages of Ethical Communication Advantages of Ethical Communication Ethical communication promotes long-term business success and profit. However, improving profits isn't reason enough to be ethical; as soon as the cost of being ethical outweighed the benefits, ethical choices would no longer be possible. One advantage of ethics long-term integrity. Surveys report that all employees want to work for organizations with high ethical standards.

7 Ethical Dilemmas in Communication Secrecy Secrets are kept for both honourable and dishonourable reasons; may be used to guard intimacy or to invade it. Whistle Blowing Any employee who goes public with information about corporate abuses or negligence is known as a whistle-blower. Leaks A leak is like anonymous whistle- blowing; one distinction being the propriety of the leak; namely, that the person who leaks information cannot be cross-examined.

8 Ethical Dilemmas in Communication Rumour & Gossip Lying Rumours and gossip seem to be an inevitable part of everyday corporate life. Rumours tend to focus on events and information, whereas gossip focuses on people A lie is a false statement intended to deceive. Lying breaks down the trust between individuals, shaking the foundation of ethical communication. Euphemisms By definition, a euphemism is using a less offensive expression instead of one that might cause distress. Ambiguity Ambiguity, like secrecy, can be used for ethical or unethical purposes.

9 Guidelines to Handle Communication Ethics Dilemmas Maintain Candour: Candour refers to truthfulness, honesty, frankness and one should stick to these elements while communicating with others. Keep message accurate At the time of relaying information from one source to another, communicate the original message as accurately as possible. Secrecy One has to maintain secrecy and confidence in communication. So one should not divulge such information to others.task Force Task force is like Committee but it is usually temporary.

Avoid deception Ethical communicators are always vigilant in their quest to avoid deception, fabrication, intentional

10 Guidelines to Handle Communication Ethics Dilemmas Ensure timeliness of communication The timing of messages can be critical. Delay in sending messages can be assumed unethical. Avoid deception Ethical communicators are always vigilant in their quest to avoid deception, fabrication, intentional distortion or withholding of information in their communication. Confront unethical behaviour One must confront an unethical behaviour in order to ensure a consistent ethical view point.

Summary Ethical communication enhances human worth and dignity by fostering truthfulness, fairness, responsibility, personal integrity, and respect for self and others.

11 Summary Ethical communication enhances human worth and dignity by fostering truthfulness, fairness, responsibility, personal integrity, and respect for self and others. Ethical communication requires effective critical thinking skills, recognizing the importance of diverse perspectives, respect for the well being of self and others, taking responsibility for individual and group actions, and reflecting on the choices group members make. Values are the principles and ideas that people or organizations strongly believe in and consider important. Conflict is a part of almost every interpersonal relationship. Conflict is a greatly misunderstood facet of group communication.

12 Thank You

Equality and Human Rights Commission. Sexual harassment and the law: Guidance for employers

Equality and Human Rights Commission Sexual harassment and the law: Guidance for employers 2 What is sexual harassment? Sexual harassment occurs when a person engages in unwanted conduct of a sexual nature