Session 15: Effective & Efficient EHS Training

Transcription

1 Speakers: Session 15: Driving Success Through Effective & Efficient EHS Training James D. Basore, EHS Training Manager Lawrence Berkeley National Laboratory Carol Carey, EHS Learning Leader General Electric Moderator: Chris Milici, Director, Global EHS & Security John Crane

2 Delivering Compliance Training to GE s Masses: 300,000+ Employees in 73 Countries 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 2/

3 We Are GE Power & Water Healthcare GE Capital Energy Management Aviation Home & Business Solutions Oil & Gas Transportation 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 3/

4 Key Statistics About 290,000 employees worldwide Operating in more than 150 global l locations Only current DJIA company in original index 4 4 We Are GE Feb /

5 From Classroom to elearning bridging the gap 11 years ago the GE Corporate Audit Team looked at duplication in training efforts across GE: For EHS, there were over 100+ different Lockout/Tagout programs alone! elearning Benefits Opportunity for improved quality and consistency in training Courses available immediately to a global audience Courses available in applicable languages for employees Global content not just US based On demand versus calendar based 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 5/

6 The Journey 2010 to present-focus on Improving User experience 2009-Learning governance initiated Companywide 2005-Started Blended Learning Solutions (Digital and Webex ) 2003 Single LMS for GE implemented 2002-Initiated offline EHS training solution elearning development begins creating content 2000-GE-wide EHS Training Council formed 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 6/

7 Developing the courses Internal team versus external, provided easy access and continuous communication throughout the process. Courses built with translations in mind no words in photos Changes, updates could be made more timely, less costly with in-house team Initially translated t and narrated in all languages now only English is narrated 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 7/

8 The Methodology EHS Tier Structure Tier 4: Site-specific Learning Site level Policies and procedures Contact numbers & Emergency Information Tier 3: Business-Specific Training Specific Business Policies and Procedures Communication of business initiatives Tier 2: Country-Specific Learning National laws & regulations Cultural information Tier 1: Global Fundamental principles Companywide policies & procedures Primary awareness level Global Country Business Site 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 8/

9 EHS Tier translated to elearning Course Structure Global Country-Specific Business- Specific Site-Specific S ifi 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 9/

10 Solution: EHS Bundler An external application was developed that communicates with the LMS to facilitate the deployment of the myriad combinations for a single course. Patent Pending The application remembers a user s selections for the next course launch General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 10 /

11 Sample EHS Course--Norwegian 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 11 /

12 EHS Course Library Some examples 250+ Online courses Radiation Safety Portable Fire Extinguishers Accident Prevention Personal Protective Equipment 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 12 /

13 Our Successes Internal Assignment/Tracking System developed that integrates with our LMS to allow training assignments at a site/job specific level Development of the EHS Bundler application for course deployment Test-Out Option for all courses based on knowledge retention Offline Training solutions for sites with limited or no connectivity Course Consolidation combining 3 or more courses into a single concise course (80% reduction in content 18 years savings in training time) 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 13 /

14 Where We Are Now. 1.3 M EHS course completions annually Over 900 EHS course modules developed to date EHS courses are translated into 20 core languages. expanding into more languages In-house Tech & Usage support provided for all courses Ability to contact an EHS professional at the end of each course Provide non-digital training solutions through CD and downloadable courses Update courses based on regulatory changes/employee feedback 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 14 /

15 Ongoing Challenges. Maintenance regulatory changes, user feedback, course updates, organizational changes, etc.in all languages Learning Governance Keeping content updated, fresh and engaging Costs 2012 General Electric Company. All Rights Reserved. This material may not be copied or distributed in whole or in part, without prior permission of the copyright owner. 15 /

16 Speakers: Session 15: Driving Success Through Effective & Efficient EHS Training James D. Basore, EHS Training Manager Lawrence Berkeley National Laboratory Carol Carey, EHS Learning Leader General Electric Moderator: Chris Milici, Director, Global EHS & Security John Crane

17 Training Options/Technology 1. Split into small groups (two rows each) 2. Brainstorm all of the different types of EHS training delivery methods available today (for compliance required, refresher, management systems, etc). (5 minutes) 3. Rank the top 5 in terms of most effective and efficient (or most likely to result in a well-trained employee conducted in the least disruptive way possible). (5 minutes)

18 Training Options/Technology 4. Now, rank the same list you brainstormed previously by how your organization conducts EHS/Sustainability training from most used to never used. (5 minutes) 5. Think about how training needs are identified and how training is tracked in your organization. Are organizations today still managing training i the way they were 5, 10, or 20 years ago?

19 UNIVERSITY OF CALIFORNIA

20 James Basore Training Manager for EHSS Training

21 Measuring the Effectiveness of Your EHS Training i Program Footer 21

22 Lawrence Berkeley National Laboratory Footer 22

23 There are 17 DOE National Labs in the US

24 LBNL is located in Berkeley California Footer 24

25 Our Purpose To conduct research that advances a secure energy future.

26 Berkeley Lab By The Numbers 4,200 Employees 6,010 Facility Users 11 Nobel Laureates 1,398 New Inventions ( ) 30 Start-ups launched Using LBNL technology Footer 26

27 Measuring the Effectiveness of Your EHS Training i Program Footer 27

28 How do we determine whether our EHS training programs provide the outcomes our organization needs to be successful? Footer 28

29 Kirkpatrick's Four Levels of Evaluation Evaluate Results Evaluate Behavior Evaluate Learning Evaluate Reaction Footer 29

30 Chemical Safety Training Hazardous Waste Training i Cyber Security Training Biosafety Training And this list can go on.

31 A) Best news of the day!

32 B) Bummer

33 Evaluating Training Design What are things you can do so that t participants see value in the training they are required to complete?

34 How do you go from this To this

35 Design Considerations Provide practical & work-relevant examples Provide realistic problem solving opportunities Model behaviors & allow time for practice Keep it right-sized

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37 Make Feedback Accessible & Timely

38 How well did they learn? Evaluate Learning Evaluate Reaction

39 How we Measure Learning Tests, Quizzes, Activities, Discussion A-

40 How we Measure Skill Performance Direct Observation (Hands-on Training)

41 Measuring Change in Behavior Change in Behavior Evaluate Learning Evaluate Reaction

42 90% of training resources are devoted to the design, development and delivery of training, Did Learning Transfer to the Job? yet only 15 percent of what is learned transfers to the job. (Brinkerhoff, 2006).

43 How do we measure whether training changes behavior (increases job performance)?

44 Work Observation

45 Interview Staff & Management

46 Management Walk Arounds A Learning Opportunity

47 Self Assessment Reports FY 12 ES&H Self Assessment Focus Area Report Effectiveness of Online Computer Room Training

48 Measuring Results Results Behavior Learning Reaction

49 Ergonomic Issues

50 60 Recordable Ergonomic Injuries in 2007

51 Self Assessment & Training Intervention

52 Required for all computer users (> 4 hours)

53 60% Reduction in Ergonomics Injuries

54 Speakers: Session 15: Driving Success Through Effective & Efficient EHS Training James D. Basore, EHS Training Manager Lawrence Berkeley National Laboratory Carol Carey, EHS Learning Leader General Electric Moderator: Chris Milici, Director, Global EHS & Security John Crane