Dianova Portugal Benefits of Quality on Addiction Treatment. 27th IFNGO WORLD CONFERENCE 6-8 November Macau

Transcription

1 Dianova Portugal Benefits of Quality on Addiction Treatment 1 27th IFNGO WORLD CONFERENCE 6-8 November Macau

2 Dianova Network Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide array of social programmes. Norway Romenia Congo Togo 2

3 Dianova Network 2016 Outcomes at a Glance 21% Education and Training 29% Addiction treatment and prevention Social, humanitarian and community services 50% Beneficiaries 587 Staff Members (W: 53%, M: 47%) 39 Structures More than 20 different programmes 3

4 Dianova Portugal Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non- Governmental Organisation for Development. AREAS OF INTERVENTION Prevention and Health Promotion Addiction Treatment Socio-professional Reintegration Psychosocial Support Training and Project Management COOPERATION COLLABORATION Social Economy Agent of Social Innovation Promoter of Organizational Transformation and CSR Member of Dianova Network PROTOCOLS & PARTNERSHIPS 4

5 Dianova Portugal Certifications & Accreditations ISO 9001:2008 Quality Management System in the Addictions Treatment and Rehab Centre of Quinta das Lapas 1st in Portugal Since 2005 Certified & Accredited Training Organization DGERT MSESS (Ministry of Employment) & CCPFC - ME (Ministry of Education) Since 2012 and 2017 Honorable Mention at the 11th Award Edition Equality is Quality category Social Economy (Ministry of Social Affairs)

6 Dianova Portugal in numbers Facilities 30 Staff Members Programs and Initiatives Beneficiaries Internet Addiction Campaign Outreach 6

7 Clinical Approach PROGRAMMES CHARACTERISTICS SERVICE & ACTIVITIES 7

8 Programmes Typology Drug Addiction Treatment Alcohol Addiction Treatment Internet Addiction Treatment 8

9 Residential Programme The programmes entails 3 progressive stages with defined objectives and duration. There are regular evaluations in order to monitor individual progress and set intervention strategies. Pre- Admission 1 st STAGE 2 nd STAGE 3 rd STAGE* *Foreign inpatients do not complete this stage of the Prereintegration This treatment stage takes programme in Portugal. Consolidation place in the country of origin. Integration Continuous Evaluation Assessment interview Gathering of relevant medical information 9

10 Areas Facilities Activities 10

11 Areas Facilities Activities 11

12 Quality Management System First private health unit of drug addiction treatment in Portugal to implement a certified Quality Management System ISO 9001:2008 within the scope of Drug Addicts Rehabilitation and Reintegration 12

13 Quality Management System SGQ - TCQL 13

14 Quality Management System EQUIPMENT MAINTENANCE EVALUATION PURCHASE HACCP 14

15 Results 2016 QMS 15% 70 PEOPLE Gender 38% 30% 32% Age 36% 23% 17% 11% Substance 13% 85% Men Cocaine Alcohol Heroin Cannabis Other Subst. [30-39] [40-49] Other Consumption Time 45% Health Associated Problems Retention Rate 52% 15% 15% 20% 37% More than 6 months 51% 5% 11% At least 3 months 80% < 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas Hepatitis C HIV No Illness 15

16 Global Results QMS

17 Benefits QMS For the Organization s: Enhance the commitment of Everyone s responsibility. Maintain and improve the effectiveness and adequacy of the QMS, by highlighting areas with potential for improvement. Increase motivation and participation of staff and improves resources management. Gain access within EU and overseas by the recognition of these ISO standards as Premium For the Beneficiaries: Reduce /eliminate complaints Improve Satisfaction Increase loyalty as their needs and expectations are continually met, leading to more service opportunities. Within the Society: Increase Families reliability and trustworthiness on services provided Enhance trust and reputation of services provided among External Stakeholders 17

18 Thank you Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. W. Foster DIANOVA PORTUGAL Quinta das Lapas Monte Redondo Torres Vedras Portugal Tel.: Corporate Communication Director